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Zebra ZD500 series User Manual - What’S In The Box?

Other manuals for ZD500 series: Quick Reference Manual
Manual is about: Thermal Transfer Printer

Summary of ZD500 series

  • Page 1

    User’s guide thermal transfer printer zd500 series™ p1062653-002 rev. A.

  • Page 2

    Ii p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 © 2013 zih corp. The copyrights in this manual and the software and/or firmware in the label printer and accessories described therein are owned by zih corp. Unauthorized reproduction of this manual or the software ...

  • Page 3

    Iii 1/16/2014 zd500 series™ tthermal transfer printer user’s guide p1062653-002rev. A compliance and regulatory statements fcc compliance statement (usa) this device complies with part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, ...

  • Page 4

    Iv p1062653-002 rev. A zd500 series™ thermal transfer printeruser’s guide 1/16/2014 canadian doc compliance statement cet appareil numérique de la classe b est conforme à la norme nmb-003 du canada. This class b digital apparatus complies with canadian ices-003. Industry canada (ic) warning le prése...

  • Page 5

    V 1/16/2014 zd500 series™ tthermal transfer printer user’s guide p1062653-002rev. A taiwan restricted frequencies 5.15-5.25 ghz, 該頻段將在臺灣不可用。 for 5.15 - 5.25 ghz, this frequency band will not be available in taiwan. Korean compliance statement 이 기기는 가정용 (b 급 ) 전자파 적합기기 로서 주로 가정에서 사용하는 것을 목적으로 하며 , 모든...

  • Page 6

    Vi p1062653-002 rev. A zd500 series™ thermal transfer printeruser’s guide 1/16/2014 ncc 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變 更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛 航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方 得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機 須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。 according to "administrative regu...

  • Page 7

    Vii 1/16/2014 zd500 series™ tthermal transfer printer user’s guide p1062653-002rev. A wlan radio specification 802.11 b • 2.4 ghz • dsss (dbpsk, dqpsk and cck) • rf power 63 mw (zebranet n print server) 802.11 g • 2.4 ghz • ofdm (16-qam and 64-qam with bpsk and qpsk) • rf power 63 mw (zebranet n pri...

  • Page 8: Environmental Management

    Environmental management viii p1062653-002 rev. A zd500 series™ thermal transfer printeruser’s guide 1/16/2014 environmental management document conventions do not dispose of this product in unsorted municipal waste. This product is recyclable, and should be recycled according to your local standard...

  • Page 9: Contents

    1/16/2014 zd500 series™ user’s guide p1062653-002 rev. A contents compliance and regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Iii environmental management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 10

    Contents x p1062653-002 rev. A zd500 series™ user’s guide 1/16/2014 connecting your printer to a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 interface cable requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28...

  • Page 11

    Xi contents 1/16/2014 zd500 series™ user’s guide p1062653-002rev. A adjusting the print width. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 adjusting the print quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 12

    Contents xii p1062653-002 rev. A zd500 series™ user’s guide 1/16/2014 printer diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 power-on self test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 13: Introduction

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 1 introduction this section introduces you to your new zebra ® zd500 series™ desktop thermal label printer. It describes what you get in your shipping box and provides an overview of printer features. It also includes ...

  • Page 14

    Introduction zd500 series™ thermal printers 2 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 the zd500 series™ printer features: • a user display and control panel for easier installation and direct access feature controls typically found only in premium printers. ...

  • Page 15

    3 introduction zd500 series™ thermal printers 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A your printer, when connected to a host computer, functions as a complete system for printing labels, receipts, forms, and tags. Many printer settings may also be controlled...

  • Page 16: What’S In The Box?

    Introduction what’s in the box? 4 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 what’s in the box? Save the carton and all packing materials in case you need to ship or store the printer later. After unpacking, make sure you have all parts. Follow the procedures f...

  • Page 17: Printer Features

    5 introduction printer features 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A printer features figure 1 shows features on the outside and figure 2 shows features inside the media compartment of your printer. Depending on the printer model and the installed options...

  • Page 18

    Introduction printer features 6 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 figure 2 • printer features continued label taken sensor peel bar platen roller printhead movable black mark sensor ribbon trailer sensor (hidden from view) roll holders and media guides...

  • Page 19

    7 introduction printer features 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A figure 3 • printer features - cutter option media cutter (option).

  • Page 20: Control Panel

    Introduction control panel 8 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 control panel the control panel indicates the printer’s operating status and allows the user to control basic printer operation. Add 12 6 5 8 11 9 7 1 2 3 4 figure 4 • zd500 series™ control...

  • Page 21

    9 introduction control panel 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A table 1 • printer status indicator light status light steady green the printer is ready. Status light steady amber this indicator light on steady indicates one of the following: • the print...

  • Page 22

    Introduction control panel display menu and status icons 10 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 control panel display menu and status icons figure 5 • typical home menu error cover unlocked ribbon in media in data ethernet bluetooth signal strength wifi ...

  • Page 23

    11 introduction printer control panel display 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A printer control panel display the printer’s control panel includes a display, where you can view the printer’s status or change its operating parameters. In this section, y...

  • Page 24

    Introduction printer control panel display 12 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 navigating through screens in the menu table 2 shows navigating through the screens in the control panel display. Table 2 • navigation idle display at the idle display ( fi...

  • Page 25

    13 introduction printer control panel display 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A user menus press left select to return to the home menu. ▼and ▲ indicate that a value can be changed. Any changes that you make are saved immediately. Press the up arrow or...

  • Page 26: Control Panel Menu Map

    Introduction control panel menu map 14 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 control panel menu map printer ready v74.Xx.Xxz darkness print speed media type print width print mode tear off reprint mode power up action head close action tools menu left posi...

  • Page 27: Setup

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 2 setup this section assists you in setting up and operating your printer for the first time. Basic printer setup (overview) the setup process to can be broken down to two (2) phases: hardware setup and host system (so...

  • Page 28

    Setup select a location for the printer 16 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 select a location for the printer the printer and media need a clean safe area with moderate temperatures to have optimal print operations. Select a location for the printer t...

  • Page 29: Attaching Power

    17 setup attaching power 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A attaching power 1. Make sure the printer’s power switch is in the off position (down). 2. Insert the ac power cord into the power supply. 3. Plug the other end of the cord into an appropriate a...

  • Page 30: Preparing and Handling Media

    Setup preparing and handling media 18 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 preparing and handling media carefully handling and storing media is important for the print quality in addition to using the right media (such as genuine zebra™ supplies) and the ...

  • Page 31: Set Media Print Method

    19 setup setting the printer menu and report display language 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A setting the printer menu and report display language the printer supports many languages for menu display, time and date format, and configuration reports. ...

  • Page 32: Loading Roll Media

    Setup loading roll media 20 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 loading roll media use the instructions in this section to load roll media in tear-off mode and gap/web media sensing set by default. This mode also works for most full width black mark (bla...

  • Page 33

    21 setup loading roll media 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 3. Verify that the movable black mark sensor is aligned in the center default position. This is the standard operating position for media sensing. When the sensor is moved from the default l...

  • Page 34

    Setup loading roll media 22 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 4. Pull the media so that it extends out of the front of the printer. Verify the roll turns freely. The roll must not sit in the bottom of the media compartment. Verify that the media’s prin...

  • Page 35: Loading Transfer Ribbon

    23 setup loading transfer ribbon 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A loading transfer ribbon transfer ribbons come in several varieties and in some cases colors to match your application needs. Genuine zebra ® transfer ribbons are specifically designed f...

  • Page 36

    Setup loading transfer ribbon 24 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 1. With the printer open, place a new ribbon roll on printer’s lower ribbon supply spindles. Rotate the roll until the notches align and lock into the left side of the supply hub. 2. Pl...

  • Page 37

    25 setup loading transfer ribbon 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 3. Pull the transfer ribbon’s leader off the roll and attach it with the adhesive strip on the leader to the empty ribbon core on the take-up spindle. Center the ribbon on the ribbon co...

  • Page 38

    Setup loading transfer ribbon 26 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 4. Rotate the thumb wheel on the left side of the supply spindle towards the rear of the printer until the ribbon is pulled tight across the printhead. 5. Verify that the media is loade...

  • Page 39

    27 setup test printing with configuration report printouts 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A test printing with configuration report printouts before you connect the printer to your computer, make sure that the printer is in proper working order. You c...

  • Page 40

    Setup connecting your printer to a computer 28 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 connecting your printer to a computer the printer supports a variety of interface options and configurations. These include: universal serial bus (usb) interface, rs232 se...

  • Page 41

    29 setup connecting your printer to a computer 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A usb interface universal serial bus (version 2.0 compliant) provides a fast interface that is compatible with your existing pc hardware. Usb’s “plug and play” design makes ...

  • Page 42

    Setup connecting your printer to a computer 30 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 serial interface the printer uses a null modem (cross-over) cable for dte communications. The required cable must have a nine-pin “d” type (db-9p) male connector on one en...

  • Page 43

    31 setup connecting your printer to a computer 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A wired (ethernet) interface the printer requires utp rj45 ethernet cable rated cat-5 or better. The printer has a built-in network print server. For more information on con...

  • Page 44

    Setup connecting your printer to a computer 32 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 ethernet status/activity indicators print server - default user id and password there are some features that require the default user id and/or default password to access ...

  • Page 45: Zebranet

    33 setup zebranet® internal wireless print server option 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A zebranet ® internal wireless print server option this section covers basic configuration of your zebranet internal wireless print server option for operation. Fo...

  • Page 46

    Setup configure using the connectivity wizard 34 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 configure using the connectivity wizard the zebranet bridge enterprise utility resides on the user cd for your printer and is available through http://www.Zebra.Com/soft...

  • Page 47

    35 setup configure using the connectivity wizard 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 4. From the choose port list, select the port to which your printer is connected. • if you will save the file without sending it to the printer, you may select any avail...

  • Page 48

    Setup configure using the connectivity wizard 36 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 7. Select the type of printer you are using and then click next . The wizard prompts for the wireless ip information..

  • Page 49

    37 setup configure using the connectivity wizard 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 8. Enable the dhcp (dynamic) or static ip option. 9. Click next . The wireless settings window opens. 10. Enter the essid. If you will be using... Complete the following...

  • Page 50

    Setup configure using the connectivity wizard 38 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 11. From the drop-down, select your security mode. If you select… then… none continue with step 12 . Wep 40-bit wep 128-bit a. In the wep options section of the window, ...

  • Page 51

    39 setup configure using the connectivity wizard 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 12. Click advanced options in the wireless settings window. Step 12 the advanced wireless settings window opens. 13. Review the settings in the advanced wireless setting...

  • Page 52

    Setup configure using the connectivity wizard 40 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 14. Click next . Based on your selections in the wireless setup wizard, the program writes the appropriate zpl commands and displays them for your review. If you selecte...

  • Page 53

    41 setup configure using the connectivity wizard 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 15. Determine if you will send the script immediately, or save it for use at a later time. 16. Observe the wireless status on the printer’s control panel, and confirm th...

  • Page 54

    Setup configure using the connectivity wizard 42 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 lcd link status and wireless signal indicators this section applies to printers and print engines other than the hc100 printer. • link status indicator ( table 5 ) the w...

  • Page 55

    43 setup bluetooth option configuration 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A bluetooth option configuration the zebra setup utilities provides a quick and easy way to configure a bluetooth wireless connection with your printer. 1. Double-click the zebra s...

  • Page 56

    Setup bluetooth option configuration 44 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 9. The values set in the authentication pin field will vary depending on the bluetooth version of the master device. If the master uses bt v2.0 or older, enter a numeric value in...

  • Page 57

    45 setup bluetooth option configuration 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A connecting to a windows xp ® sp2 master device this process covers the printer installation for windows xp sp2 (or above) 1. From the windows ‘start’ menu, open the ‘ printers an...

  • Page 58

    Setup bluetooth option configuration 46 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 1. Access the ‘ devices and printers ’ from the windows start menu ( ). 2. Check for bluetooth devices in the ‘ devices and printers ’ window. Note the generic windows bluetooth ...

  • Page 59

    47 setup bluetooth option configuration 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 4. Click on the ‘ add a device ’ in the top bar of the “ devices and printers ’ window. After a few moments the “ add a device ’ windows will populate with bluetooth devices near...

  • Page 60

    Setup bluetooth option configuration 48 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 7. Check the printer’s display for the following screen. Verify that the pairing numbers match. If the numbers match, then press the ‘next button’ in the ‘ add a device ’ window ...

  • Page 61

    49 setup after your printer is connected 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A after your printer is connected now that you have basic communication to your printer, you may want to test printer communications and then install other printer related applica...

  • Page 62

    Setup after your printer is connected 50 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 test print with a copied zpl command file for non-windows operating systems: 1. Create a text file with the following ascii three characters: ~wc 2. Save the file as: test.Zpl (...

  • Page 63: Printer Configuration

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 3 printer configuration changing printer settings this section presents the printer settings that you can change and identifies the tools for changing them. These tools include the following: • the control panel menu •...

  • Page 64

    Printer configuration changing printer settings 52 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 settings menu table 7 • settings menu print darkness set the darkness to the lowest setting that provides good print quality. If you set the darkness too high, the lab...

  • Page 65

    53 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A tear-off position if necessary, adjust the position of the media extending out of the printer after printing. • higher numbers move the media out (the tear line moves ...

  • Page 66

    Printer configuration changing printer settings 54 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 print mode select a print mode that is compatible with your printer options. Accepted values: • tear off • peel off (use this value for label dispensing: separates the...

  • Page 67

    55 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A maximum label length set the maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the actual label length plus the interlabel gap. If you se...

  • Page 68

    Printer configuration changing printer settings 56 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 tools menu table 8 • tools menu print information prints the specified information on the media, if non-continuous media the information will be displayed on one or mo...

  • Page 69

    57 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A lcd contrast change the contrast on the printer’s display. Accepted values: 3 to 15 related zpl command(s): none sgd command used: display.Contrast printer web page: n...

  • Page 70

    Printer configuration changing printer settings 58 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 head-close action set the head-close action set the action for the printer to take when you close the printhead. • calibrate adjusts sensor levels and thresholds, dete...

  • Page 71

    59 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A load defaults load printer or print server defaults • factory—restores all printer settings other than the network settings back to the factory defaults. Use care when...

  • Page 72

    Printer configuration changing printer settings 60 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 communication diagnostics mode use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the printer. For more informati...

  • Page 73

    61 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A network menu table 9 • network menu wired or wlan ip address view or set the printer’s ip address view and, if necessary, change the printer’s ip address. Changes to t...

  • Page 74

    Printer configuration changing printer settings 62 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 wired or wlan ip protocol set the ip resolution method this parameter tells if the user (permanent) or the server (dynamic) selects the ip address. If a dynamic option...

  • Page 75

    63 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A channel view the channel value this parameter retrieves the current wi-fi channel the printer is using. Accepted values: n/a related zpl command(s): none sgd command u...

  • Page 76

    Printer configuration changing printer settings 64 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 reset network this option resets the wired or wireless print server. You must reset the print server to allow any changes to the network settings to take effect. Accep...

  • Page 77

    65 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A rfid menu see the latest version of the rfid programming guide 3 for more information on using this printer’s rfid module. Go to the zebra web site: www.Zebra.Com tabl...

  • Page 78

    Printer configuration changing printer settings 66 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 read rfid data read and return the specified tag data from the rfid tag located over the rfid antenna. No printer movement occurs while tag data is being read. The pri...

  • Page 79

    67 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A programming position if the desired programming position (read/write position) is not achieved through rfid tag calibration, a value may be specified. See the zebra rf...

  • Page 80

    Printer configuration changing printer settings 68 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 rfid void counter resets the rfid void label counter to zero. Accepted values: n/a related zpl command(s): ~ro sgd command used: odometer.Rfid.Void_resettable printer ...

  • Page 81

    69 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A language menu table 11 • language menu language if necessary, change the language that the printer displays. This change affects the words shown on the following: • th...

  • Page 82

    Printer configuration changing printer settings 70 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 command character set the format command prefix value the format command prefix is a two-digit hex value used as a parameter place marker in zpl/zpl ii format instruct...

  • Page 83

    71 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A sensor menu table 12 • sensor menu sensor type select the media sensor select the media sensor that is appropriate for the media that you are using. The reflective sen...

  • Page 84

    Printer configuration changing printer settings 72 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 ports menu table 13 • ports menu baud rate set the baud rate select the baud value that matches the one being used by the host computer. Accepted values: • 115200 • 57...

  • Page 85

    73 printer configuration changing printer settings 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A host handshake set the host handshake protocol value select the handshake protocol that matches the one being used by the host computer. Accepted values: • xon/xoff • ...

  • Page 86

    Printer configuration changing printer settings 74 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 bluetooth menu table 14 • bluetooth menu bluetooth address displays the printer’s bluetooth device address accepted values: n/a sgd command used: bluetooth.Address mod...

  • Page 87: Manual Calibration - Media

    75 printer configuration manual calibration - media 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A manual calibration - media the printer may need to have the sensors and the label length adjusted for a new media. Small variations in media from manufacture to manuf...

  • Page 88: Rfid Calibration

    Printer configuration rfid calibration 76 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 rfid calibration rfid calibration sets communication parameters for your tag type. This procedure should be done after the printer has been calibrated for the media (length and...

  • Page 89: Print Operations

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 4 print operations this section provides media and print handling, font and language support, and the setup of less common printer configurations..

  • Page 90

    Print operations determining printer configuration 78 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 determining printer configuration the zd500 series™ printer uses the configuration report to provide the printer’s status for both zpl. Operational status (darkness...

  • Page 91: Types of Media

    79 print operations types of media 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A setting the thermal print method the zd500 series™ printer has been designed to print in direct thermal and thermal transfer modes. Press the menus ‘home’ ( ) button. Navigate to the ...

  • Page 92

    Print operations types of media 80 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 table 15 • types of media roll and fanfold media media type how it looks description non-continuous roll media roll media is wound on a core that can be 0.5 to 1.5 in. (12.7 to 38.1 m...

  • Page 93: Media Loading

    81 print operations media loading 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A media loading use the 3 inch core adapters for media mounted on a 3 inch i.D. (inner diameter) rolls. The maximum outside diameter of the roll is 5 inches. Attaching the 3 inch core ad...

  • Page 94

    Print operations media loading 82 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 loading 3 inch i.D. Media rolls 1. With the printer open and the 3 inch media core adapters installed, open the media roll holders. 2. Place the media roll on the hangers on the top of...

  • Page 95

    83 print operations media loading 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A removing the 3 inch core adapters 1. Open the printer and remove any media from the printer. 2. Push the locking tab on the backside of the core adapter. Push it up and towards the mid...

  • Page 96: Ribbon Overview

    Print operations ribbon overview 84 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 ribbon overview ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media deter...

  • Page 97

    85 print operations ribbon overview 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A ribbon scratch test perform the ribbon scratch test when labels are unavailable. To perform a ribbon scratch test, complete these steps: 1. Unroll a short length of ribbon. 2. Place ...

  • Page 98: Replacing Supplies

    Print operations replacing supplies 86 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 replacing supplies if labels or ribbon run out while printing, leave the printer power on while reloading (data loss results if you turn off the printer). After you load a new lab...

  • Page 99: Adjusting The Print Width

    87 print operations adjusting the print width 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A adjusting the print width print width must be set when: • you are using the printer for the first time. • there is a change in media width. Print width may be set by: • the...

  • Page 100: Media Sensing

    Print operations media sensing 88 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 media sensing the zd500 series™ printer media controls are set via a control panel setting or by sending commands to the printer. The printer’s media settings can be verified by printi...

  • Page 101

    89 print operations using the movable black mark sensor 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A using the movable black mark sensor the movable black mark sensor allows the printer to use media with black marks or notches (holes) on the back side of the medi...

  • Page 102

    Print operations using the movable black mark sensor 90 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 adjusting the movable sensor for black marks or notches the black mark sensor looks for non-reflective surfaces such as black marks, black lines, notches or holes...

  • Page 103

    91 print operations using the movable black mark sensor 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 2. Slide the movable sensor from the center default position to align with the black marks. The arrow on the movable sensor should line up with the right edge of ...

  • Page 104

    Print operations using the movable black mark sensor 92 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 adjusting the movable sensor for web (gap) sensing the movable sensor supports the web/gap positions used by the legacy zebra ® desktop printer models and for som...

  • Page 105: Printing On Fan-Fold Media

    93 print operations printing on fan-fold media 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A printing on fan-fold media printing on fan-fold media requires you to adjust the media guide’s stop position. 1. Open the top cover. 2. Adjust the media guide stop positio...

  • Page 106

    Print operations printing on fan-fold media 94 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 3. Insert the media through the slot at the rear of the printer. 4. Run the media between the media guide and roll holders. 5. Close the top cover. After printing or feedi...

  • Page 107: Sending Files to The Printer

    95 print operations printing with externally mounted roll media 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A printing with externally mounted roll media the printer accommodates externally mounted roll media similar to the printer’s support of fan-fold media. The...

  • Page 108: Fonts and Your Printer

    Print operations fonts and your printer 96 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 fonts and your printer the zd500 series™ printer supports your language and font requirements with a variety of internal fonts, on-board font scaling, international font sets ...

  • Page 109

    97 print operations fonts and your printer 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A asian fonts and other large font sets asian language pictographic fonts have large character sets with thousands of characters that support single language code page. In order...

  • Page 110

    Print operations fonts and your printer 98 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 notes • ___________________________________________________________________ __________________________________________________________________________ ________________________...

  • Page 111: Printer Options

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 5 printer options this section covers the common printer options and accessories with brief descriptions and how to get you started using or configuring your printer option or accessory..

  • Page 112: Label Dispenser Option

    Printer options label dispenser option 100 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 label dispenser option the factory installed label dispenser option allows you to print a label with backing (liner/web) being removed from the label as it prints, ready for a...

  • Page 113

    101 printer options label dispenser option 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 2. Lift the liner over the top of the printer and open the dispenser door. 3. Insert the label liner between the dispenser door and the printer body..

  • Page 114

    Printer options label dispenser option 102 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 4. Close the dispenser door. 5. Press the feed button to advance the media. 6. During the print job, the printer will peel off the backing and present a single label. Take the...

  • Page 115: Cutter Option

    103 printer options cutter option 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A cutter option the printer supports a factory installed media cutter option for full width cutting of label liner, tag or receipt media. These cutter options are all supported in a sing...

  • Page 116

    Printer options cutter option 104 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 loading media with the cutter option 1. Open the printer. Remember that you need to pull the release latch levers toward the front of the printer. 2. Adjust the media sensor’s position...

  • Page 117

    105 printer options cutter option 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 4. Thread the media through the cutter’s inside slot so that it extends out of the front of the printer. Verify the roll turns freely. The roll must not sit in the bottom of the media ...

  • Page 118: Zebranet

    Printer options zebranet® internal wireless print server option 106 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 zebranet ® internal wireless print server option the zebranet ® internal wireless print server (ps) is an optional factory installed device that conne...

  • Page 119: Bluetooth Option

    107 printer options bluetooth option 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A bluetooth option bluetooth is an optional factory installed (internal wireless) device that can connect to other bluetooth enabled devices and computers. The bluetooth radio inside ...

  • Page 120

    Printer options bluetooth option 108 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 printer network configuration status label zd500 series™ printers with the zebranet ® internal wireless print server option on-board print an additional printer configuration status...

  • Page 121: Maintenance

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 6 maintenance this section provides routine cleaning and maintenance procedures..

  • Page 122: Cleaning

    Maintenance cleaning 110 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 cleaning when you clean the printer, use one of the following supplies that best suits your needs: you can obtain cleaning supplies at www.Zipzebra.Com . The cleaning process takes just a coupl...

  • Page 123

    111 maintenance cleaning 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A cleaning the printhead always use a new cleaning pen on the printhead (an old pen carries contaminants from its previous uses that may damage the printhead). When you load new media, you can al...

  • Page 124

    Maintenance cleaning 112 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 media path cleaning use a cleaning swab to remove debris, dust or crust that has built-up on the holders, guides and media path surfaces. 1. Use the alcohol in the cleaning swab to soak the deb...

  • Page 125

    113 maintenance cleaning 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A sensor cleaning dust can accumulate on the media sensors. 1. Gently brush away dust; if necessary, use a dry swab to brush away dust. If adhesives or other contaminates remain, use an alcohol m...

  • Page 126

    Maintenance cleaning 114 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 platen cleaning and replacement the standard platen (drive roller) normally does not require cleaning. Paper and liner dust can accumulate without effecting print operations. Contaminates on th...

  • Page 127

    115 maintenance cleaning 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 3. Lift the platen out of the printer’s bottom frame. 4. Clean the platen with the alcohol moistened swab. Clean from the center out. Repeat this process until the all of the roller surface has...

  • Page 128: Rtc Battery

    Maintenance rtc battery 116 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 7. Align the platen with the gear to the left and lower it into the printer’s bottom frame. 8. Rotate the platen bearing latch release tabs down on the right and left sides towards the rear ...

  • Page 129: Replacing The Printhead

    117 maintenance replacing the printhead 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A replacing the printhead if you need to replace the printhead, read the procedure and review the removal and installation steps before actually replacing the printhead. Before fol...

  • Page 130

    Maintenance replacing the printhead 118 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 3. Use a blunt tipped tool to press the release tab on the right side and then the left side of the printhead. The tool diameter can be from 0.10 to 0.15 inches (2.5 to 3.8 mm). ...

  • Page 131

    119 maintenance replacing the printhead 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 4. Gently but firmly pull the two printhead cable bundles’ connectors off of the printhead. 5. Gently but firmly pull the green ground wire off the printhead..

  • Page 132

    Maintenance replacing the printhead 120 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 replacing the printhead 1. Push the left side printhead connector into the printhead. The connector is keyed to only insert one way. 2. Connect the green ground wire to the print...

  • Page 133

    121 maintenance replacing the printhead 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 5. Insert the printhead bracket’s the tab into slot in the ribbon frame assembly. Align the printhead spring slots to the five posts and snap the printhead into the ribbon frame....

  • Page 134

    Maintenance replacing the printhead 122 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 6. Place the left hand side of the ribbon guide into the ribbon frame. Swing the right side of the ribbon guide into the slot and snap it into position. 7. Verify that the printh...

  • Page 135: Troubleshooting

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 7 troubleshooting this section provides troubleshoots procedures..

  • Page 136: Error Messages

    Troubleshooting error messages 124 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 error messages the control panel displays messages when there is an error. See table 1 for errors, the possible causes, and the recommended solutions. Table 1 • error messages display...

  • Page 137

    125 troubleshooting error messages 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A status light steady yellow the printer shows one of these messages or cycles between them. Caution • an improperly connected printhead data or power cable can cause these error messag...

  • Page 138: Printing Issues

    Troubleshooting printing issues 126 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 printing issues this section helps you identify possible issues with printing or print quality, the possible causes, and the recommended solutions. Table 2 • printing issues issue po...

  • Page 139

    127 troubleshooting printing issues 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A no print on the label. The media may not be direct thermal media when printing without ribbon (i.E. Thermal transfer). See the test procedure determining thermal media types on page ...

  • Page 140

    Troubleshooting printing issues 128 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 vertical drift in top-of-form position the printer is out of calibration. Calibrate the printer. See manual calibration - media on page 75 . The platen roller is dirty. Clean the pri...

  • Page 141: Ribbon Problems

    129 troubleshooting ribbon problems 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A ribbon problems table 3 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions. Table 3 • ribbon problems problem possible cause recommend...

  • Page 142: Communications Problems

    Troubleshooting communications problems 130 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 communications problems table 4 identifies problems with communications, the possible causes, and the recommended solutions. Table 4 • communications problems problem possibl...

  • Page 143: Miscellaneous Issues

    131 troubleshooting miscellaneous issues 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A miscellaneous issues table 3 identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions. Table 5 • miscellaneous printer problems probl...

  • Page 144: Rfid Troubleshooting

    Troubleshooting rfid troubleshooting 132 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 rfid troubleshooting many rfid hardware problems can be corrected or diagnosed by performing a ‘manual calibration - media’ on the printer ( manual calibration - media on page 7...

  • Page 145: Printer Diagnostics

    133 troubleshooting printer diagnostics 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A printer diagnostics diagnostic reports, calibrations procedures, restoring factory defaults and other diagnostics provide specific information about the condition of the printer....

  • Page 146

    Troubleshooting printer diagnostics 134 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 configuration report the configuration report (cancel self test) prints a set of printer and network configuration reports. To perform the configuration, complete these steps: 1....

  • Page 147

    135 troubleshooting printer diagnostics 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A print quality report different types of media may require different darkness settings. This section contains a simple but effective method for determining the ideal darkness for ...

  • Page 148

    Troubleshooting printer diagnostics 136 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 4. See figure 2 and table 6 . Inspect the test labels and determine which one has the best print quality for your application. If you have a bar code verifier, use it to measure ...

  • Page 149

    137 troubleshooting printer diagnostics 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A 5. Note the relative darkness value and the print speed printed on the best test label. 6. Add or subtract the relative darkness value from the darkness value specified on the co...

  • Page 150

    Troubleshooting printer diagnostics 138 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 reset printer factory defaults performing this resets the printer configuration to the factory default values for the non- network printer settings. Perform a sensor calibration ...

  • Page 151

    139 troubleshooting printer diagnostics 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A communication diagnostics test the communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer. When the p...

  • Page 152

    Troubleshooting printer diagnostics 140 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 sensor profile use the sensor profile image (which will extend across several actual labels or tags) to troubleshoot the following situations: • the printer experiences difficult...

  • Page 153

    141 troubleshooting printer diagnostics 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A media sensor profile ( figure 4 ) the line labeled media ( 1 ) on the sensor profile indicates the media sensor readings. The media sensor threshold settings is indicated by web ...

  • Page 154

    Troubleshooting printer diagnostics 142 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 notes • ___________________________________________________________________ __________________________________________________________________________ ___________________________...

  • Page 155: Appendix: Interface Wiring

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A a appendix: interface wiring this section provides wiring diagrams for typical interface cables that do not have a single standardized configuration..

  • Page 156: Serial Port Interface

    Appendix: interface wiring serial port interface 144 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 serial port interface the maximum current available through the serial and/or parallel port is not to exceed a total of 0.75 amps. When xon/xoff handshaking is selec...

  • Page 157: Appendix: Dimensions

    1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A b appendix: dimensions this section provides external printer dimensions..

  • Page 158

    Appendix: dimensions external zd500 series™ printer dimensions 146 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 external zd500 series™ printer dimensions 7.90 in 200.7 mm 7.48 in 190 mm 2.46 in 62.5 mm 10.05 in 255.1 mm 4.05 in 103 mm 0.52 in 13.2 mm 9.53 in 242 ...

  • Page 159

    147 appendix: dimensions external zd500 series™ printer dimensions 1/16/2014 zd500 series™ thermal transfer printer user’s guide p1062653-002 rev. A label dispenser cutter 1.84 in 46.8 mm 3.27 in 83 mm 3.82 in 97 mm 7.48 in 190 mm 10.96 in 278.3 mm 7.90 in 200.7 mm 7.48 in 190 mm 3.1 in 78.5 mm 10.3...

  • Page 160

    Appendix: dimensions external zd500 series™ printer dimensions 148 p1062653-002 rev. A zd500 series™ thermal transfer printer user’s guide 1/16/2014 notes • ___________________________________________________________________ __________________________________________________________________________ ...

  • Page 161: All Brands

    Www.Logiscenter.Com 902 050 030 www.Logiscenter.De www.Logiscenter.It 02 479 216 97 www.Logiscenter.Pt 308 800 842 about logiscenter grupo logiscenter is the leading provider in europe of automatic identification and data capture equipments. Our products include barcode printing and reading devices,...