3Com 2816 User Manual - Echnical
Where To Go For Help
Contact your authorized 3Com reseller or 3Com for additional
product and support information. You will find support tools
posted on the 3Com web site at www.3com.com
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you
must first register your product at http://eSupport.3com.com/
Services on eSupport are based on accounts that you create or
have authorization to access. First time users must apply for an
user name and password that provides access to a number of
eSupport features including Product registration, Repair services,
and Service request.
Troubleshoot Online
3Com knowledgebase, which contains thousands of technical
solutions written by 3Com support engineers, helps you
troubleshoot 3Com products. This query-based interactive tool is
located at: http://knowledgebase.3com.com
Purchase Value-Added Services
To enhance response times or extend warrenty benefits, contact
3Com or your authorized reseller. Value-added services can
include 24x7 telephone technical support, software upgrades,
onsite assistance or advance hardware replacement. Experienced
engineers are available to manage your installation with minimal
disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and
ensure the success of your networking projects.
Contact Us
3Com offers telephone, e-mail, and internet access to technical
support and repair services. To access these services for your
region, use the appropriate telephone number, URL or e-mail
address from the list below.
T
ECHNICAL
S
UPPORT
Country
Telephone Number
Country
Telephone Number
Country
Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 650 1111
001 803 61009
00531 616 439 or
03 5977 7991
New Zealand
Pakistan
Philippines
P.R. of China
0800 446 398
+61 2 9937 5083
1235 61 266 2602 or
+61 2 9937 5076
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
Singapore
S. Korea
Taiwan
Thailand
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000
You can also obtain support for this region using the following e-mail: apr_technical_support_@3com.com
Or request a repair authorization number (RMA) by fax using this number: +65 543 6348
Europe, Middle East and Africa Telephone Technical Support and Repair
From anywhere in these regions, call: +44 (0)1442 435529
From the following countries, you may use the numbers shown:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
01 7956 7124
070 700 770
7010 7289
01080 2783
0825 809 622
01805 404 747
06800 12813
Ireland
Israel
Italy
Luxembourg
Netherlands
Norway
Poland
01407 3387
1800 945 3794
199 161346
342 0808128
0900 777 7737
815 33 047
00800 441 1357
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.
707 200 123
0800 995 014
9 021 60455
07711 14453
08488 50112
0870 241 3901
You can also obtain support for this region from the following URL: http://emea.3com.com/support/email.html
Latin America Telephone Technical Support and Repair
Antigua
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Brazil
Cayman
1 800 988 2112
0 810 444 3COM
1 800 998 2112
1 800 998 2112
1 800 998 2112
52 5 201 0010
1 800 998 2112
1 800 998 2112
0800 13 3COM
1 800 998 2112
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic
Guatemala
Haiti
Honduras
Jamiaca
Martinique
AT&T +800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888
AT&T +800 998 2112
1 800 998 2112
571 657 0888
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands
01 800 849CARE
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888
Spanish speakers can also obtain support for this region from the following URL: http://lat.3com.com/lat/support/form.html
Portuguese speakers can also obtain support for this region from the folowing URL: http://lat.3com.com/br/support/form.html
English speaker in Latin America should send e-mail for support to: lat_support_anc@3com.com
North America Telephone Technical Support and Repair
1 800 876 3266
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without
authorization numbers will be returned to the sender unopened, at the sender’s expense.
If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/
These numbers are correct at the time of publication. Find a current directory of support telephone numbers posted on the 3Com web
site at http://csoweb4.3com.com/contactus/
•
Product model name, part number, and serial number
•
Diagnostic error messages
•
A list of system hardware and software, including rev level
•
Details about recent configuration changes, if applicable
7