3Com 3C460 Quick Start Manual - page 15
3Com/Microsoft
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Your Home Network
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Via Web
Web-based support on Microsoft's Personal Online Support is
available 24 hours a day, 7 days a week. Any time day or night
you can submit via the web a no-charge or paid incident to a
Microsoft Support Professional. You will receive notification
from Microsoft that your solution is available and your answers
are ready during regular business hours. Connect to Online
Support at http://www.microsoft.com/support
Via Phone
No-Charge Assisted Personal Support
In the US and Canada:
Regular business hours for no-charge assisted Personal Sup-
port are 5AM to 9PM Pacific Time Monday through Friday. And
9AM to 3PM Pacific Time Saturdays, excluding holidays.
Systems & Hardware: (847) 262-3700
Your phone company may charge you for your call. Contact your
long distance provider for rate information.
Text telephone (TTY/TDD) available 24 hours a day, 7 days a
week including holidays. In the United States and Canada, call
(425) 635-4948.
User in organizations: Some organizations have their own
helpdesk or internal support organization that provides support
to their employees. Check with this group first for your techni-
cal support. In addition, web-based self-help support is avail-
able direct from Microsoft at http://www.microsoft.com/support
as well as paid assisted Personal & Professional Support should
you not be eligible for no-charge assisted Support.
Paid Assisted Personal Support
If you need help after hours, or if you have used up or are not
eligible for no-charge Personal Support, you can use Pay-Per-
Incident Support via Personal Online Support or telephone.
Support fees are billed to your VISA, MasterCard, or American
Express card. In the US : $35 US per incident. In Canada: $45
CDN + tax per incident. Both available 24 hours a day, seven
days a week, including holidays.
Retail versions of Microsoft software are those stand alone
packaged products purchased at retail stores, mail order
resellers, and online resellers. Microsoft products preinstalled
or distributed with your personal computer, dedicated system
(Windows CE-based device), or provided by an Internet Service
Provider (ISP) or purchased through a volume licensing program
such as Select, Open, or License Packs receive all Microsoft
support privileges, excluding no-charge assisted support.
GETTING ASSISTED SUPPORT
When you contact Product Support Services, you should be at
your computer and have the following information at hand:
The version of your Microsoft product
The type of hardware, including network hardware, if applicable
The operating system (e.g., DOS, Windows 95, Windows NT, and
so on)
The exact wording of any informational or error messages that
appeared on your screen
A description of what happened and what you were doing when
the problem occurred
A description of how you tried to solve the problem
Note:
If your Microsoft product
was preinstalled or dis-
tributed with your per-
sonal computer or dedi-
cated system (Windows
CE-based device), or
provided by an Internet
Service Provider (ISP),
and your Product ID (PID)
contains the letters
"OEM" after the first five
digits, you are welcome to
use the many online no-
charge self-help or paid
assisted support offerings
provided by Microsoft.
No-charge assisted sup-
port for OEM licenses is
not provided by Microsoft.
Please contact the per-
sonal computer manufac-
turer, device/system
manufacturer, or ISP
directly for more informa-
tion regarding their no-
charge and paid offerings
for support of your prod-
uct. Please check the
documentation that came
with your personal com-
puter or check our list of
manufacturer phone
numbers at http://
support.microsoft.com/
support/webresponse/
pid/oem.asp.
09-1860-000.p65
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