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3Com HomeConnect 3CP3617B Quick Start Installation Manual
Summary of HomeConnect 3CP3617B
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3com ® homeconnect ™ adsl modem pci quick start installation guide product # 3cp3617b part # 10031805 microsoft windows 95/98/me/2000 and nt 4.0 internal.
Page 3: Adsl Modem Pci
3com ® homeconnect ™ adsl modem pci quick start installation guide product # 3cp3617b http://www.3com.Com published december 2000 microsoft windows 95/98/me/2000 and nt 4.0 internal.
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Ii 3com corporation, 5400 bayfront plaza, santa clara, california, 95052- 8145 copyright © 2000, 3com corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation)...
Page 5: Table of Contents
Iii table of contents installation sequence ................................................................... I requirements ............................................................................. Ii items to have ready .................................................................. Ii co...
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Dial-up networking missing in windows 95/98 .................. 31 dial-up networking problems when trying to connect ....... 32 appendix a, installing remote access service ...................... A-i appendix b,connecting using dial-up networking ............ B-vii creating a dial-up connection .......
Page 7: Installation Sequence
Installation sequence installation and configuration of the 3com homeconnect adsl modem pci has a slightly different sequence for windows 95/98/ me/2000 users and windows nt users. Windows nt chapter chapter chapter chapter chapter t t t t two wo wo wo wo card verify ras chapter one chapter one chap...
Page 8: Requirements
Requirements the following list provides the minimum requirements needed for successfully installing and configuring your adsl modem. • microsoft windows operating system 95/98/me or 2000 or nt 4.0. For nt 4.0, you will also need a copy of service pack 4 or higher. • 32 megabytes of ram. • approxima...
Page 9: Chapter One
Chapter one installing modem software windows 95/98/me*/2000 users will install the cd-rom first, following procedures in this chapter. Then, shut off the com- puter and install the pci card. Windows nt users should go first to chapter two and install the card, then verify remote access service (ras...
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2 3com homeconnect adsl modem pci: chapter one software installation procedure place the 3com homeconnect adsl pci installation cd-rom in your cd-rom drive. The setup program should automatically start, as shown below. All users: it is a good idea to close all open applications you may have running ...
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Install guide: installing the software 3 windows 95, 98 and me users: install dial-up networking in windows 95, 98 and me, if the dial-up networking function hasn’t already been installed on your computer, you will be prompted to install it. The prompts will look a little different in different oper...
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4 3com homeconnect adsl modem pci: chapter one in the communications screen (following), check the dial-up networking box by clicking the little square to the left of the dial-up networking icon. Then click ok. Windows may require you to reboot in order to establish the correct entries in the window...
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Install guide: installing the software 5 windows nt users note: install the hardware first when you click next from the welcome screen, nt users will see a slightly different sequence of screens from those viewed by win- dows 95/98/me or 2000 users. If you are using windows nt as your operating syst...
Page 14: Installation.
6 3com homeconnect adsl modem pci: chapter one select your internet service provider (isp) from the list shown and proceed to completing the installation. Alternately, if your isp is not listed or if instructed by your isp, select custom and proceed as directed in the next section: custom installati...
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Install guide: installing the software 7 there are two choices in the category ppp (point to point protocol) and two choices under ethernet. Which you choose is determined by how your service provider will route your information. If you should make the wrong choice here, your modem will not be set u...
Page 16: Connecting Using Ethernet
8 3com homeconnect adsl modem pci: chapter one the vpi (virtual path identifier) and vci (virtual circuit identifier) shown on the screen are preset and shouldn’t be changed without checking with your service provider. You can name a second connection with the same vpi as your primary provider at th...
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Install guide: installing the software 9 completing the installation the 3com homeconnect adsl modem pci has been set up for ease of installation, but there are some choices that we preferred to let you make. Before copying files, you can choose whether you want to accept the default directory or ch...
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10 3com homeconnect adsl modem pci: chapter one select next to start copying the files from the cd-rom to your computer. You will get a last chance to review your selections. Click next to start copying files. Windows 95/98/me users will see the following screen. Follow the instructionson the screen...
Page 19: Procedure As Follows:
Install guide: installing the software 11 windows 2000 users will see windows “digital signature” procedure as follows: microsoft identifies applications that haven’t applied for a microsoft digital signature in order to protect you from programs that haven’t been adequately tested. The 3com modem h...
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12 3com homeconnect adsl modem pci: chapter one windows 95/98/me/2000 users are now fin- ished with the software installation. You should now shut down your computer and insert the pci card in an available pci slot as covered in chapter two. Windows nt users —completing the install most nt users wil...
Page 21: Dow, Select Have Disk.
Install guide: installing the software 13 select finish, and you will see the windows nt network applet as shown. The adapter tab should be shown. Unless the 3com adsl mo- dem pci has been previously installed on your pc, you will not see a driver for it in this window. Select add, and in the follow...
Page 22: Then Click Ok.
14 3com homeconnect adsl modem pci: chapter one the insert disk screen will appear. You will type the information telling the computer where to find the correct driver, as shown. The letter d shown represents the letter of the drive where you have your install cd-rom running. Then click ok. In the s...
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Install guide: installing the software 15 if the pci card has not been installed in your machine, windows will warn you with the message shown here. If you get this message, exit and shut off your computer and install the pci card. The network properties window will now be open. Click on the service...
Page 24: Menu. Click Ok.
16 3com homeconnect adsl modem pci: chapter one in the remote access setup window, click add. The screen should list the isdn1-usrpciawr device as shown on the following page. If not, select this device from the pull down menu. Click ok..
Page 25: Click Continue.
Install guide: installing the software 17 the new device is now listed in the remote access setup window. Click continue. Now click close in the network properties window. Windows nt will now advise you to reboot. After the pc reboots, be sure to reinstall your windows nt service pack. Windows nt us...
Page 27: Chapter Two
Chapter two installing the hardware windows 95/98/me/2000 users will install the software and then the hardware (the pci card). Windows nt users will install the hardware and then verify they have remote access service(ras) before putting the installation cd-rom in the drive and running the setup pr...
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3com homeconnect adsl modem pci: chapter two 20 warning: be sure to ground yourself by touching the metal case of the computer when installing the modem hardware. Electrostatic discharge can damage your computer or the 3com adsl modem pci. Locate a vacant pci slot on one of the system boards. An exa...
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Install guide: installing the hardware 21 using a screwdriver, remove the metal bracket on the rear of the computer corresponding to the vacant pci slot you just identified. To loosen the screw, turn it counter-clockwise. Once the screw has been removed you should be able to lift the bracket out by ...
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3com homeconnect adsl modem pci: chapter two 22 replace the cover of your computer and plug the computer back in. Insert one end of the adsl cable into the jack on the pci card in your computer. The other end of the cable should be inserted into the wall telephone jack which is enabling your adsl se...
Page 31: A Typical Installation
Install guide: installing the hardware 23 note: windows 2000 users may see the windows digital signature screen on restarting the computer. If so, click yes to continue. Proceed to chapter three. Windows nt: verifying remote access service (ras) windows nt users who will be configured as ppp over at...
Page 32: Described In Chapter One.
3com homeconnect adsl modem pci: chapter two 24 on your windows nt desktop, click start > settings > control panel to open the control panel. When your control panel is displayed, double-click on the icon labeled network and select the services tab as shown in the following example. If remote access...
Page 33: Chapter Three
Chapter three verifying your adsl connection the adsl quick view application starts automatically when you enter windows. An icon appears in the system tray at the bottom right side of your screen. Quick view shows you, at a glance, whether or not you have a good physical connection with the adsl li...
Page 34: Installing Instant Update
3com homeconnect adsl modem pci: chapter three 26 this light must be green for you to make a connection to your service provider. To fully display quick view, point your mouse to the quick view icon in the system tray and double-click your left mouse button. This displays quick view as a full screen...
Page 35: Configuring Instant Update
Install guide: verifying your adsl connection 27 when you have installed the files, the instant update tray icon will show up when you next reboot your computer. Configuring instant update you will need to complete one last step to ensure your instant update is running correctly. From the start menu...
Page 36: And Click Update Now....
3com homeconnect adsl modem pci: chapter three 28 check the internet for an update, you can go to the scheduling tab and click update now.... For more information on instant update, consult the online user’s guide by clicking start > programs > 3com adsl modem pci > online help. Connecting to your i...
Page 37: Chapter Four
Chapter four troubleshooting in the best of all possible worlds, you won’t need this chapter. We have included some of the situations you could possibly encounter while you are installing your 3com adsl modem pci. You can also go to the online help manual which will be available on your pc following...
Page 38: Table Of Drivers
3com homeconnect adsl modem pci: chapter four 30 quickview is showing a red light check the following: • are you plugged in? • check with your provider for possible access problems. Quickview is green but you can’t get to the internet. There may be a line problem. Contact your service provider. In 9...
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Install guide: troubleshooting 31 need to simply reinsert your installation cd-rom and reinitiate the install process from the beginning. You are having problems with dial-up networking dial-up networking missing in windows 95/98 if you are installing to windows 95 or 98, and you have put the pci ca...
Page 40: Error 602:
3com homeconnect adsl modem pci: chapter four 32 continue the installation. You will need to have your windows 95 or 98 install cd-rom available when requested so that the neces- sary files can be copied to your system. Dial-up networking problems when trying to connect you may encounter some errors...
Page 41: Error 691:
Install guide: troubleshooting 33 • contents of the phone number field are wrong. Check this. The phone number field should contain the number 35 (or other number specified by your service provider) only. Error 691: • the username and/or password you entered is not correct for the connection you are...
Page 43: Appendix A
Appendix a installing remote access service 1. To install ras, which is required in nt if you have a pppoa setup, first right click on network neighborhood and go to properties. Click on the services tab and click the add button. 2. Select remote access service and click ok..
Page 44: Add A Modem?” Answer No.
3com homeconnect adsl modem pci: appendix a ii 3. Next you will be required to insert your windows nt cd-rom and type the path to the necessary files such as [drive]:\i386 (that’s i386 but with a capital “i”.) note: windows may come up with a screen telling you “there are no ras capable devices to a...
Page 45: Click Next.
Appendix a: installing ras for pppoa iii 5. Check the box as shown below and click next. 6. Next, choose any modem you want. This is going to be the "dummy" modem to ensure ras installs correctly. You might arbitrarily choose the standard 300 bps modem. Choose it and click next..
Page 46: Correctly. Click Finish.
3com homeconnect adsl modem pci: appendix a iv 7. After you select the modem, choose a port to install it to. Again, this is random. Select the com1 port and click next. 8. You should receive this window saying the modem installed correctly. Click finish..
Page 47: Window Now. Click Ok.
Appendix a: installing ras for pppoa v 9. The newly installed “dummy” modem should appear in the window now. Click ok. 10. This shows the remote access setup. Yours should be similar to this one, varying only by the modem you selected. Click continue..
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3com homeconnect adsl modem pci: appendix a vi 11. Now the services tab in the windows network applet should show remote access service installed. Click close. After ras is installed, you will need to re-start your computer. Once you have re-started your computer, re-apply your service pack 4 and ag...
Page 49: Appendix B
Appendix b connecting using dial-up networking when your modem was installed, the proper software for the operation of your modem with your service provider should have been set up. If you experienced difficulty and don’t see the dial-up icon on your desktop, you may have to complete the following p...
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3com home connect adsl modem pci: appendix b viii if no dial-up networking icon appears, you may not have this feature installed. (refer back to the discussion on installing dial-up networking in chapter one.) the procedure for installing dial-up networking differs slightly in the different operatin...
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Appendix b: connecting using dial-up networking ix select the 3com pcia dsl line (there may be several numbered choices)from the drop down list: select a device. Press the next button, which displays the following screen. In the telephone number field, enter the vci value given to you by your servic...
Page 52: Click The Server Tab.
3com home connect adsl modem pci: appendix b x click finish and the computer completes the process, creating a dial-up icon in the dial-up networking window. (you can move this icon to the desktop if you wish by holding down the right mouse button and dragging from the window to the desktop). Modify...
Page 53: Gener
Appendix b: connecting using dial-up networking xi gener gener gener gener general al al al al t t t t tab ab ab ab ab the general properties screen allows you to choose or change the modem you are using for the connection and/or to change the phone number. Telephone number this field should be set ...
Page 54: Ser
3com home connect adsl modem pci: appendix b xii s s s s ser er er er erv vv vver er er er er t t t t types ypes ypes ypes ypes t t t t tab ab ab ab ab the server types properties screen is used to set various options related to your connection and to define the protocols for the computer you are di...
Page 55: Technical Support
Technical support 3com provides easy access to technical support information through a variety of services. This section describes those services. Technical support hotline technical support representatives can answer technical questions about the 3com adsl modem products. This hotline is not a toll...
Page 56: 3Com
Xiv 3com homeconnect adsl modem pci: appendix c if you need to return the modem to us contact 3com customer support. If the support representative determines that you need to return the modem, you will receive an uso (user service order) number. You must have an uso number before returning the modem...
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Appendix c: technical support and information xv manufacturer's declaration of conformity 3com corporation 3800 golf road rolling meadows, il 60008 usa (847)262-5000 declares that the 3com homeconnect adsl modem pci conforms to the fcc's specifications: part 15, subpart b, class b operation is subje...
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Xvi 3com homeconnect adsl modem pci: appendix c fcc part 68 statement 3com corporation model: 3com homeconnect adsl modem pci there are no current fcc, part 68, rules governing dsl modems however, care should be taken in connecting to a dsl network. A fcc compliant, 26 awg, telephone cord with a mod...
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Appendix c: technical support and information xvii canadian notice: this digital apparatus does not exceed the class b limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled digital apparatus, ices-003 of industry canada. Cet appareil ...
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Xviii 3com homeconnect adsl modem pci: appendix c translation: this is a class b product based on the standard of the voluntary control council for interference from information technology equipment (vcci). If this is used near a radio or television receiver in a domestic environment, it may cause r...
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Appendix c: technical support and information xix 3com corporation limited warranty this warranty applies to customers located in the united states, australia, canada (except quebec), ireland, new zealand, u.K., and other english language countries, and countries for which a translation into the loc...
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Xx 3com homeconnect adsl modem pci: appendix c year 2000 warranty: in addition to the hardware warranty and software warranty stated above, 3com warrants that each product sold or licensed to customer on and after january 1, 1998 that is date sensitive will continue performing properly with regard t...
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Appendix c: technical support and information xxi 3com shall not be liable under this warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or was caused by customer's or any third person's misuse, neglect, improper installation or test...
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3com corporation 5400 bayfront plaza p.O. Box 58145 santa clara, ca 95052-8145 (408) 326-5000