3Com OfficeConnect 20 User Manual - Orporation
48
3C
OM
C
ORPORATION
L
IMITED
W
ARRANTY
This warranty applies to customers located in the United States, Australia, Canada (except
Quebec), Ireland, New Zealand, U.K., and other English language countries, and countries
for which a translation into the local language is not provided.
OfficeConnect Network Storage Server 20 (3C19500)
OfficeConnect Network Storage Server 40 (3C19501)
HARDWARE
3Com warrants to the end user ("Customer") that this hardware product will be free from
defects in workmanship and materials, under normal use and service, for the following
length of time from the date of purchase from 3Com or its authorized reseller:
Lifetime, for as long as the original Customer owns the product (not transferable to a
subsequent end user)
3Com's sole obligation under this express warranty shall be, at 3Com's option and
expense, to repair the defective product or part, deliver to Customer an equivalent
product or part to replace the defective item, or if neither of the two foregoing options is
reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase
price paid for the defective product. All products that are replaced will become the
property of 3Com. Replacement products or parts may be new or reconditioned. 3Com
warrants any replaced or repaired product or part for ninety (90) days from shipment, or
the remainder of the initial warranty period, whichever is longer.
SOFTWARE
3Com warrants to Customer that each software program licensed from it, except as noted
below, will perform in substantial conformance to its program specifications, for a period
of ninety (90) days from the date of purchase from 3Com or its authorized reseller. 3Com
warrants the media containing software against failure during the warranty period. No
updates are provided, unless specifically included in the Included Services section. 3Com's
sole obligation under this express warranty shall be, at 3Com's option and expense, to
refund the purchase price paid by Customer for any defective software product, or to
replace any defective media with software which substantially conforms to applicable
3Com published specifications. Customer assumes responsibility for the selection of the
appropriate applications program and associated reference materials. 3Com makes no
warranty or representation that its software products will meet Customer's requirements
or work in combination with any hardware or applications software products provided by
third parties, that the operation of the software products will be uninterrupted or error
free, or that all defects in the software products will be corrected. For any third party
products listed in the 3Com software product documentation or specifications as being
compatible, 3Com will make reasonable efforts to provide compatibility, except where the
non-compatibility is caused by a "bug" or defect in the third party's product or from use
of the software product not in accordance with 3Com's published specifications or user
manual.
THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH (1) THIRD PARTY
SOFTWARE, OR (2) 3COM SOFTWARE THAT IS LICENSED "AS IS", THE USE OF WHICH IS
GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT. THIS 3COM WARRANTY
DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE OR 3COM SOFTWARE LICENSED
"AS IS". FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END USER LICENSE
AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE OR THE ACCOMPANYING
DOCUMENTATION RELATING TO SUCH SOFTWARE.
YEAR 2000 WARRANTY
In addition to the Hardware Warranty and Software Warranty stated above, 3Com
warrants that each product sold or licensed to Customer on and after January 1, 1998
that is date sensitive will continue performing properly with regard to such date data on
and after January 1, 2000, provided that all other products used by Customer in
connection or combination with the 3Com product, including hardware, software, and
firmware, accurately exchange date data with the 3Com product, with the exception of
those products identified at 3Com's Web site,
http://www.3com.com/products/yr2000.html, as not meeting this standard. If it appears
that any product that is stated to meet this standard does not perform properly with
regard to such date data on and after January 1, 2000, and Customer notifies 3Com
within ninety (90) days after purchase of the product from 3Com or its authorized reseller,
3Com shall, at its option and expense, provide a software update which would effect the
proper performance of such product, repair such product, deliver to Customer an
equivalent product to replace such product, or if none of the foregoing is feasible, refund
to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for
ninety (90) days after purchase.
OBTAINING WARRANTY SERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service
Center within the applicable warranty period to obtain warranty service authorization.
Dated proof of purchase from 3Com or its authorized reseller may be required. Products
returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a
User Service Order (USO) number (or a Return Material Authorization (RMA) number or a
Service Repair Order (SRO) number, whichever was issued) marked on the outside of the
package, and sent prepaid and packaged appropriately for safe shipment, and it is
recommended that they be insured or sent by a method that provides for tracking of the
package. Responsibility for loss or damage does not transfer to 3Com until the returned
item is received by 3Com. The repaired or replaced item will be shipped to Customer, at