A-Link v100 Quick Installation Manual - Failure Analysis Chart
Failure analysis chart
(Use this when modem is in factory defaults)
Is the POWER led ON?
/ \
| Yes Are VDSL LINK led and VDSL TX/RX led ON continuously?
| / \
| | Yes Is the port led ON where computer connected? Ports LAN1 – LAN4.
| | / \
| | | Yes Can you open Internet pages normally?
| | | / \
| | | | Yes VDSL2 -modem is working now *.
| | | |
| | | No
Check your computer network settings with instructions in this guide and
| | | / \
renew your computer IP -addresses. Can you open Internet pages normally?
| | | | |
(At Win2000/XP operating systems you can renew IP –addresses in DOS-prompt
| | | | |
with following commands: ”ipconfig /release” and ”ipconfig /renew”)
| | | | |
| | | | Yes
VDSL2 -modem is working now *.
| | | |
| | | No
You can try to reset the modem to factory defaults by pressing reset on back of the product
| | | / \ for example with pen when power is on. Can you open Internet pages normally?
| | | | |
| | | | Yes
VDSL2 -modem is working now *.
| | | |
| | | No
Check connection from your ISP. Start this chart over *.
| | |
If reset does not help, send modem to A-Link warranty **.
| | |
| | No 1. Make sure that network cable other end is connected to computer
| | network card and other end are connected to modem LAN -port.
| | 2. Check that computer network card and cable are OK *.
| | 3. Send modem to A-Link warranty **.
| |
| No Check that phone cable is connected to VDSL2 –line. Are VDSL leds ON now?
| / \
| | Yes Start this chart over *.
| |
| No 1. Check from your ISP that VDSL2 line does not have problems *.
| 2. Send modem to A-Link warranty **.
|
No 1. Is power supply connected to modem power port and power switched on *?
2. Send modem to A-Link warranty **.
*/ Other support issues and questions you can contact A-Link technical support:
0600-41020 (2,67 €/min + local network fee) or by E-mail : techsupport@a-link.com
**/ Warranty: A-Link warranty More information from
P.O.BOX 3
FIN-02941 Espoo, Finland
Modem is in accordance with directive 1999/5/EY (CE).
V100 EAN: 6 418949 01304 5
Product importer, repairs and technical support :
A-Link Europe Ltd, P.O.BOX 3, FI-02941 Espoo, Finland
Technical support : +358-600-41020 (2,67€ / min + local network fee)
Internet :
E-mail :
All rights reserved
Copyright © 2007 A-link Europe Ltd 7j02T V100
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