Access ATOM Document Reader Getting started manual - 2.5 Troubleshooting
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Copyright © Access-IS 2017
2.5 Troubleshooting
If ATOM does not appear to be working, refer to the following table to help identify and resolve the
problem. For further assistance, contact Customer Support (support@access-is.com).
Alternatively, use the Contact Customer Support page on the Access-IS website.
Note: Do not attempt to disassemble ATOM if it does not operate correctly. Any attempt to do so
may be dangerous and will invalidate the warranty.
Table 1: Troubleshoot ATOM
Problem
Solution
ATOM not reading a document
Ensure that ATOM is ready to read a document (only the blue
power icon should be illuminated).
Check that ADRS is ready. Refer to Document reader
software status messages (on page 16) for more
information.
ATOM cannot scan a barcode
Ensure that the unit is configured to read the barcode that you
are scanning.
If scanning a document, ensure that the print quality is good.
If scanning a barcode on a mobile phone, ensure that you set
the screen backlight on the phone to its brightest setting.
2.6 Maintenance
2.6.1 Cleaning
Clean the glass with a lint-free cloth. If the glass is dirty, wipe the glass with a lint-free cloth
moistened with isopropyl alcohol or use an alcohol wipe. Do not use abrasive cleaners.
2.6.2 Storage
Store the unit in its original box, at a temperature of 0°C to 60°C.