Ace Digital TV ADB 3800 User Manual - Faqs & Troubleshooting
15
FAQs & TROUBLESHOOTING
Should the clock on my set top box always be on?
Yes, the set top box will have a clock that remains on all the time. If you do not see the clock, try
unplugging the set top box for a couple minutes, re-plugging it in and allowing the set top box to reboot.
My remote isn’t working.
Solution #1: Be sure your remote is pointed directly at the set top box.
Solution #2: Try changing the batteries (any two AA batteries can be used). Please note that when you
replace the batteries in your remote, it may be necessary to reprogram your remote.
I can’t change the channels.
Chances are your remote and equipment (set top box, TV,) somehow got out of sync. This likely occurred
when the VCR, TV, or STB button was pushed prior to the POWER button. Fix it by:
1)
Manually turn off all equipment (TV, DVD, etc)
2)
Turn everything back on through the remote
3)
It may be necessary to unplug the set top box or reprogram your remote to turn the appropriate
equipment on/off
What do I do when there’s been a power outage?
1) When power has been restored, go to your TV set and manually turn it on.
2)
If you see a picture
, then you may use the provided remote for the TV and set top box on and off like
usual.
3)
If you do not see a picture
, then manually turn the TV or set top box off and try turning it on with the
provided
remote.
How do I flip quickly between two channels?
By using the LAST button you can maneuver quickly between the current channel and another channel.
There are channels missing when I channel up or down..
Solution #1: You may be viewing the wrong list. Press the GUIDE button to move between lists. You will
know what list you are on by looking in the left hand of your screen directly above the date. Generally you
want to be viewing the
Subscribed
list.
Solution #2: You may have blocked these channels from being viewed (you can check what you have
blocked, see instructions in your User Guide on pages 11-12).
I would like a new channel added to Ace Digital TV
We welcome your suggestions on new channels to add to Ace Digital TV. Please call in and let us know
what you would like to see. However, we cannot always get the channel on right away or even at all
because of contracts, cost and/or space.
FINDING YOUR STB INFORMATION
1)
Point remote at the set top box
2) Press
00001234
3)
The screen below should appear
The version your STB is on
Your MAC ID address
(when you call in we may
occasionally ask for this
information)