Ace Digital TV ADB 3800 User Manual - page 16
16
207 East Cedar Street
│
PO Box 360
│
Houston, Minnesota 55943
│
1811
│
507.896.3107
│
www.acegroup.cc
Rev. 09/24/09
Where do I find out more information on a program?
In the guide when the program is highlighted the description will appear in the upper corner OR while
viewing the program press the INFO button one or two times to see a full description of the program.
My screen is blue or dark grey.
It may be necessary to unplug the set top box from the electrical outlet, then re-plug it in. Let the system
reboot itself. If these instructions do not work for you, call Ace Repair Service at 1811 (option 5).
What channel will my TV turn on to?
When you turn your TV on, it will come on to the last previously viewed channel. For example, if you were
watching ABC Family prior to turning the TV off, when you turn the TV back on you will be on ABC Family.
However, whenever a set top box is rebooted it will automatically return to channel 2.
My screen is black.
If the screen is black it may be because the program you want to watch is being blocked per Federal
Communications Commission (FCC) Regulations. Ace blocks programming because we are legally and
contractually obligated to do so by the FCC. Local television stations licensed in a television market may
assert exclusive rights within their specified zone, which is also regulated by the FCC. In order for
Ace Digital TV and other cable television systems to broadcast content from local television stations, we
are required by law to block programming for network non-duplication, syndicated exclusivity and sports
blackout rules as requested of us legally.
Ace cannot demand immediate access to the programming available on all local television stations, either
within or outside our DMA. This must be negotiated within the FCC rules. We must abide by the
stipulations within the contract.
To be clear: blackouts are not under Ace’s control
; they are dictated in all
cases by the local television stations, networks, sports teams or leagues and guided by the FCC.
How do I move up and down the channels in the guide?
To move one channel at a time, use the arrow up or down buttons. Using the CH +/- buttons in the guide
will allow you to look at a page of channels at a time.
There are programs missing in the guide.
Try first unplugging the set top box, wait a couple minutes and re-plug it back in allowing it to reboot. If
the problem has not corrected itself, call Ace Repair Service at 1811 (option 5).
The picture on my TV is frozen.
Try restarting your set top box. You can do this by pressing the power button
on your set top box or by
unplugging and plugging in the set top box.
If this does not work, please call Ace Repair Service at 1811 (option 5).
Does Ace have any control over the programs on a channel?
No, Ace provides you with the service, but it is up to the individual channels/networks to be in control over
their programming (including type of show, times it is on etc.). The channels/networks occasionally change
the programming at the last minute and it doesn’t always give the guide an opportunity to match what is
on the TV.
I see no picture on the TV
First—If there is a red light on the set top box, press the power button to turn it on.
Second—Using your original TV remote (not the one provided by Ace) press 03
OR channel up or down on the front of your TV until you get a picture
OR using your original TV remote (not the one provided by Ace) , press INPUT or TV/VCR until
you get a picture
If this does not work, please call Ace Repair Service at 1811 (option 5).