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Acer Aspire Z3760 Service Manual

Other manuals for Aspire Z3760: User Manual
Manual is about: All-In-One Computer

Summary of Aspire Z3760

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    Aspire z3760 / z3761 / z5760 / z5761 all-in-one computer service guide printed in taiwan service guide files and updates are available on the acer/csd web site; for more information, go to http://csd.Acer.Com.Tw.

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    Ii aspire z3760 / z3761 / z5760 / z5761 aio computer service guide revision history refer to the table below for changes made on this version of the aspire z3760 / z3761 / z5760 / z5761 all-in-one computer service guide. Date chapter updates.

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide iii copyright copyright © 2010 by acer incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in an...

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    Iv aspire z3760 / z3761 / z5760 / z5761 aio computer service guide conventions the following textual conventions are used in this service guide. Screen messages denotes actual messages that appear on screen. Note gives additional information related to the current topic. Warning alerts you to any ph...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide v service guide coverage this service guide provides you with all technical information relating to the basic configuration decided for our "global" product offering. To better fit local market requirements and enhance product competiti...

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    Vi aspire z3760 / z3761 / z5760 / z5761 aio computer service guide.

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    Vii aspire z3760 / z3761 / z5760 / z5761 aio computer service guide chapter 1 – features and specifications 1 system features 1 physical specifications 2 system tour 3 front view 3 left view 4 right and rear views 5 hardware specifications 6 processor 6 chipsets 6 bios 6 memory 6 hard disk drive 7 o...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide viii removing the heat sink fan (hsf) assembly 51 removing the processor 52 removing the memory modules 53 removing the power supply unit 54 removing the mainboard 56 removing the i/o shield 57 removing the system fan brace 58 removing ...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 1 this chapter lists the features and specifications of the aspire z3760 / z3761 / z5760 / z5761 aio computer. System features note the items listed in this section are for reference only. The exact configuration of your pc depends on t...

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    2 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide physical specifications card reader • 9-in-1 card reader slot • supports multimediacard (mmc), reduced-size multimediacard (rs-mmc), secure digital (sd), xd-picture card (xd), secure digital high capacity (sdhc), memory stick (ms), me...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 3 system tour the pictures and tables in this section illustrate the physical outlook of the computer. Front view item icon component 1 integrated webcam 2 integrated microphone 3 display screen 4 power button/indicator • blue – system ...

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    4 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide left view item icon component item icon component 1 b-cas card (optional) cover 9 usb ports 2 optical disc drive (odd) 10 ethernet port (rj-45) 3 i/o cable cover 11 monitor port (vga) 4 9-in-1 card reader 12 hdmi port 5 hd dual digita...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 5 right and rear views item icon component 1 mounting holes for wall mount option 2 usb ports 3 microphone jack 4 headphone jack 5 kensington slot 6 computer stand note: item # 1 is compliant with the 100 × 100 mm vesa standard..

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    6 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide hardware specifications processor • socket: lga1155 • package type: 32 nm chipsets bios memory item specification series intel core second generation processor family model i3-2100 i5-2300 i5-2400 i5-2400s i5-2500 i5-2500s i7-2600 i7-...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 7 hard disk drive optical disc drive item specification controller integrated in the intel h67 chipset form factor 3.5-inch 9.5 mm interface sata, second or third generation supported capacities 320 gb • hgst hds721032cla362 (7200 rpm) ...

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    8 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide ethernet wireless lan bluetooth audio webcam item specification controller intel 82579v gigabit ethernet controller lan protocol 10/100/1000 mbps lan connector type rj-45 item specification model realtek rtl8191su standards supported ...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 9 display power supply unit item specification specification system model aspire z3760 / z3761 aspire z5760 / z5761 panel model auo m215hw01 vb lgd lm230wf5-tlc1 screen size (diagonal, inch) 21.5-inch 23-inch active area (h × v) 476.64 ...

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    10 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide.

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 11 cmos setup utility cmos setup utility is a hardware configuration program built into the system rom. Since most systems are already properly configured and optimized, there is normally no need to run this utility. You will need to ru...

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    12 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide accessing the setup utility 1. Turn on the computer. If the computer is already turned on, save your data and close all open applications, then restart the computer. 2. During post, press delete. If you fail to press delete before po...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 13 navigating through the setup utility use the keys listed in the legend bar on the bottom of the setup screen to work your way through the various menu and submenu screens of the setup utility. The table below lists these legend keys ...

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    14 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide main menu field description system bios version current system bios version build date date when the system bios was built. Processor processor model installed core frequency core frequency of the installed processor count multi-core...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 15 advanced menu field description miscellaneous access this submenu to view the properties of installed sata devices and configure miscellaneous system settings. Advanced chipset configuration access this submenu to enable or disable v...

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    16 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide miscellaneous submenu field description value ahci port 1-4 your computer supports four sata channels, each channel allows one sata device to be installed. Press enter to display the individual configuration screen of installed sata ...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 17 advanced chipset configuration submenu field description value intel eist select whether to enable the enhanced intel speedstep technology. Eist allows a compliant os to dynamically adjust the processor voltage and core frequency bas...

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    18 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide integrated peripherals submenu field description value onboard sata controller enables or disables the onboard sata controller. Disabled enabled onboard sata mode set the operating mode for the onboard sata controller. Ahci native id...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 19 pc health status submenu field description value cpu temperature (peci mode) system temperature pch temperature cpu fan speed system fan speed cpu core +1.05v +3.30v +5.00v +12.0v 5vsb vbat these items lets you monitor the parameters...

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    20 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide power menu field description value acpi suspend mode use this item to define how your system suspends. Default value is s3 (str), the suspend mode is suspend to ram, i.E., the system shuts down with the exception of a refresh current...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 21 security menu note the following before you define a system password: • the maximum length of password contains 8 alphanumeric characters. The following keys are valid: – a-z, a-z (case-insensitive) – 0-9 – ` - + [ ] \ ; ' , . /, – s...

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    22 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide to set a system password: 1. Select change supervisor password or change user password, then press enter. The password box appears. 2. Type a password then press enter. 3. Retype the password to verify the first entry, then press ent...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 23 boot options menu field description value set boot priority 1st boot device 2nd boot device 3rd boot device 4th boot device 5th boot device displays the device assigned to the specified boot sequence. The setup utility attempts to bo...

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    24 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide exit menu field description save and exit setup save changes made and close the setup utility. Keyboard shortcut: f10 discard changes and exit setup discard changes made and close the setup utility. Save changes save all changes made...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 25 this chapter provides step-by-step instructions on how to disassemble the computer for maintenance and troubleshooting purposes. Disassembly tools in performing the disassembly process, you will need the following tools: • wrist-grou...

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    26 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide disassembly procedures removing the computer stand 1. Perform the “pre-disassembly procedure” on page 25. 2. Use a flat screwdriver to pry off the plastic shell covering the computer stand screws. 3. Remove the screws securing the co...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 27 4. Remove the computer stand. Removing the i/o cable cover 1. Perform the “pre-disassembly procedure” on page 25. 2. Remove the i/o cable cover..

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    28 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the rear cover 1. Remove the computer stand and the i/o cable cover by following the procedures described on pages 26 and 27. 2. Grasp the rear cover on the i/o port area and pull up to disengage the cover from the front bez...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 29 removing the i/o cable plate 1. Remove the rear cover by following the procedure described on the previous page. 2. Push the latch to disengage the i/o cable plate from the chassis (a), then remove the i/o cable plate (b). Removing t...

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    30 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 3. Remove the screw securing the odd. 4. Slide the odd outward, then disconnect the odd sata cable from the drive. 5. Remove the odd from the chassis. Quantity color torque part number 1 black 4.5 ± 0.3 kgf-cm 86.00b75.240

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 31 6. Remove the screw securing the odd bracket. 7. Detach the odd bezel from the module. Removing the wlan module 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screws securing the scaler board ...

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    32 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 3. Remove the scaler board cover. 4. Disconnect the wlan antennas. 5. Remove the screw securing the wlan module. Quantity color torque part number 1 chrome 4.5 ± 0.3 kgf-cm 86.7a122.4r0

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 33 6. Remove the wlan module. Removing the scaler board 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screws securing the scaler board cover. 3. Remove the scaler board cover. Quantity color tor...

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    34 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 4. Disconnect all the cables from the scaler board. 5. Remove the screws securing the scaler board. Quantity color torque part number 3 chrome 6.0 ± 0.5 kgf-cm 86.00b75.240

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 35 6. Remove the scaler board. Removing the usb/audio board 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the usb/audio board cover. A circuit board that is >10 cm 2 has been high...

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    36 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 3. Slide the usb/audio board cover outward to disengage the cover tabs from the chassis, then remove the usb/audio board cover. 4. Disconnect the two cables from the usb/audio board. 5. Remove the screws securing the usb/audio board....

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 37 6. Slide the usb/audio board out of its tabs. Removing the speakers 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the scaler board by following the procedure described on page 33. 3. Remove the t...

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    38 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 4. Remove the screws securing the speakers. 5. Remove the speakers. Quantity color torque part number 4 chrome 4.5 ± 0.5 kgf-cm 86.00b75.240

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 39 removing the side board cover 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the side board cover. 3. Remove the side board cover. Quantity color torque part number 1 chrome 4.5...

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    40 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the converter board 1. Remove the side board cover by following the procedure described on the previous section. 2. Disconnect all cables from the converter board. 3. Remove the screws securing the converter board. Quantity ...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 41 4. Remove the converter board. Removing the touchscreen control board the touchscreen feature only applies to the aspire z3761 and z5761 models. 1. Remove the side board cover by following the procedure described on page 39. 2. Disco...

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    42 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 3. Remove the screws securing the touchscreen control board. 4. Remove the touchscreen control board. Quantity color torque part number 2 chrome 4.5 ± 0.3 kgf-cm 86.00b75.240

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 43 removing the wall mount plate 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screws securing the wall mount plate. 3. Remove the wall mount plate. Quantity color torque part number 5 chrome 6....

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    44 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the graphics card 1. Remove the wall mount plate by following the procedure described on the previous section. 2. Remove the two hex screws securing the dvi cable to the i/o port panel (a), then detach the cable from the pan...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 45 4. Remove the graphics card assembly from the mainboard. 5. Remove the screw securing the graphics card bracket. 6. Disconnect the graphics card from the riser board. Quantity color torque part number 1 chrome 4.5 ± 0.3 kgf-cm 86.00b...

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    46 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 7. Remove the screws securing the graphics card riser board, then remove the riser board from the bracket. Removing the system fan 1. Remove the wall mount plate by following the procedure described on page 43. 2. Remove the graphics...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 47 4. Disconnect the system fan cable from the mainboard. 5. Remove the screws securing the system fan. 6. Remove the system fan from the chassis. Quantity color torque part number 4 black 5.0 ± 0.5 kgf-cm 86.Tar28.8r0

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    48 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the hard disk drive 1. Remove the wall mount plate by following the procedure described on page 43. 2. Remove the graphics card assembly by following the procedure described on page 44. 3. Disconnect the power and sata cable...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 49 6. Remove the screws securing the hard drive bracket. 7. Remove the hard drive from its bracket. Quantity color torque part number 2 chrome 6.0 ± 0.5 kgf-cm 86.5a5b6.012.

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    50 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the tv tuner card 1. Remove the wall mount plate by following the procedure described on page 43. 2. Disconnect the tv tuner card cable. 3. Disconnect tv tuner card from its expansion slot. A circuit board that is >10 cm 2 h...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 51 removing the heat sink fan (hsf) assembly 1. Remove the wall mount plate by following the procedure described on page 43. 2. Disconnect the hsf cable from its mainboard connector. 3. Loosen the hsf's spring-loaded screws in a diagona...

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    52 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the processor 1. Remove the hsf assembly by following the procedure described on the previous section. 2. Disengage the load lever from its latch (a), then rotate the load lever to the open position (b). 3. Open the retentio...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 53 4. Gently lift the processor out of its socket. Removing the memory modules 1. Remove the wall mount plate by following the procedure described on page 43. 2. Open the holding clips securing the memory modules (a), then remove the me...

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    54 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the power supply unit 1. Remove the wall mount plate by following the procedure described on page 43. 2. Disconnect the 4-pin and 24-pin atx power cables from their mainboard connectors. A. Press the top portion of the cable...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 55 5. Slide the psu to the left to disengage it from the chassis (a), then pull the atx cables through the chassis opening (b). 6. Remove the screw securing the psu to it cage. 7. Remove the psu from its cage. Quantity color torque part...

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    56 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the mainboard 1. Remove the wall mount plate by following the procedure described on page 43. 2. Remove the graphics card, system fan, hard drive, and the tv tuner card by following the procedures described on pages 44–50. 3...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 57 7. Remove the mainboard. Removing the i/o shield 1. Remove the mainboard by following the procedure described on page 56. 2. Push the i/o shield to remove it from the chassis. • a circuit board that is >10 cm 2 has been highlighted w...

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    58 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the system fan brace 1. Remove the wall mount plate by following the procedure described on page 43. 2. Remove the graphics card assembly by following the procedure described on page 44. 3. Remove the screws securing the sys...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 59 removing the side bezel 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screws securing the side bezel. 3. Push the plastic tabs securing the side bezel outward. 4. Remove the side bezel. Quant...

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    60 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the front bezel 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the side bezel by following the procedure described on page 59. 3. Disconnect the webcam cable. 4. Remove the screws securin...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 61 5. Turn over the unit with the display screen facing up. 6. Push the plastic tabs securing the front bezel. 7. Detach the front bezel from the chassis and turn it over the speaker mesh cover. The front bezel is still attached to the ...

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    62 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the capacitive led board 1. Remove the front bezel by following the procedure described on page 60. 2. Remove the tape securing the capacitive led board. 3. Disconnect the capacitive led board cable. 4. Use a flat screwdrive...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 63 removing the bluetooth module 1. Remove the front bezel by following the procedure described on page 60. 2. Remove the tape protecting the bluetooth module. 3. Remove the bluetooth module from the front bezel and turn it over to expo...

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    64 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the light bars 1. Remove the front bezel by following the procedure described on page 60. 2. Pull up the tabs securing the two light bars. 3. Remove the light bars from the front bezel. 4. Disconnect the light bars’ cables..

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 65 removing the webcam module 1. Remove the front bezel by following the procedure described on page 60. 2. Push the tabs securing the webcam module, then remove the module. Removing the power button 1. Remove the front bezel by followi...

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    66 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide removing the speaker mesh cover assembly 1. Remove the front bezel by following the procedure described on page 60. 2. Disengage the speaker mesh cover assembly from the chassis. 3. Expose the bottom side of the cover to access the p...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 67 6. Use a flat screwdriver to pry the speaker mesh cover from the bottom cover. Removing the lcd panel 1. Remove the front bezel by following the procedure described on page 60. 2. Disconnect the lcd lvds cable from the scaler board. ...

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    68 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 6. Remove the lcd panel from the chassis. Removing the lcd panel brackets 1. Remove the lcd panel by following the procedure described on the previous section. 2. Detach the brackets from the lcd panel. Removing the lcd lvds cable 1....

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 69 removing the system cables 1. Remove the lcd panel by following the procedure described on page 67. 2. Remove the tapes securing the system cables (including the wlan antennas on the top side of the chassis), then release the cables ...

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    70 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide.

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 71 this chapter lists the post error indicators and bios beep codes. Instructions for general troubleshooting, bios recovery and clearing cmos data are also provided. Hardware diagnostic procedure 1. Obtain as much detail as possible ab...

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    72 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide system internal inspection 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. Place the comput...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 73 boot block recovery code checkpoints the boot block recovery code gets control when the bios determines that a bios recovery is required because the user has forced the update or the bios checksum is corrupt. Refer to the “bios recov...

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    74 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide post code checkpoints the post code checkpoints are the largest set of checkpoints during the bios preboot process. The following table describes the type of checkpoints that may occur during the post portion of the bios. Ff the flas...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 75 3b test for total memory installed in the system. Also, check for del or esc keys to limit memory test. Display total memory in the system. Checkpoint description 3c mid post initialization of chipset registers. 40 detect different d...

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    76 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide dim code checkpoints the device initialization manager (dim) gets control at various times during bios post to initialize different system busses. The following table describes the main checkpoints where the dim module is accessed. P...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 77 memory boot message description gate20 error the bios is unable to properly control the mainboard’s gate a20 function, which controls access of memory over 1 mb. This may indicate a problem with the mainboard. Multi-bit ecc error thi...

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    78 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide storage device message description primary master hard disk error the ide/atapi device configured as primary master could not be properly initialized by the bios. This message is typically displayed when the bios is trying to detect ...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 79 3rd slave drive - atapi incompatible the ide/atapi device configured as slave in the 3rd ide controller failed an atapi compatibility test. This message is typically displayed when the bios is trying to detect and configure ide/atapi...

  • Page 88

    80 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide virus-related system configuration message description bootsector write!! The bios has detected software attempting to write to a drive’s boot sector. This is flagged as possible virus activity. This message will only be displayed if...

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    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 81 cmos miscellaneous message displayed description cmos date/time not set the cmos date and/or time are invalid. This error can be resolved by readjusting the system time in amibios setup. Cmos battery low cmos battery is low. This mes...

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    82 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide index of symptom-to-fru error messages to use the information in this section to diagnose a problem: 1. Find the error symptom in the left column. 2. If directed to a check procedure, replace the fru indicated in the check procedure....

  • Page 91

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 83 hard disk drive-related symptoms symptom/error action/fru hard disk drive test failed. • enter cmos setup and load the default settings. • hard disk drive cable • hard disk drive • mainboard hard disk drive cannot format completely. ...

  • Page 92

    84 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide real-time clock-related symptoms symptom/error action/fru real-time clock is inaccurate. • ensure the information in the standard cmos feature of bios setup is set correctly. • rtc battery • mainboard audio-related symptoms symptom/e...

  • Page 93

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 85 printer-related symptoms symptom/error action/fru printing failed. • ensure the printer driver is properly installed. Refer to the printer service manual. • printer • printer cable • mainboard. Printer problems. • refer to the servic...

  • Page 94

    86 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide beep codes when no error message is displayed but the computer stops during post, listen for beep codes. Undetermined problems follow the procedures below to isolate the failing fru. Do not isolate non-defective fru. 1. Power off the...

  • Page 95

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 87 configuring the me firmware you need to disable the manageability engine (me) firmware before updating the bios. Use the me_disable jumper to do this. • 1-2 position: normal operation (default) • 2-3 position: me disable to disable t...

  • Page 96

    88 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide clearing cmos you may need to clear the setup configuration values (cmos) if the configuration has been corrupted, or if incorrect settings made in the setup utility caused error messages to be unreadable. This procedure will clear t...

  • Page 97

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 89 bios recovery when you boot up the computer and you hear one long beep, followed by a shorter one, the system bios is damaged. This maybe cause by an interruption during a bios flash procedure (e.G. A power outage) or a corrupted bio...

  • Page 98

    90 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide bios update updating the bios in dos mode 1. Press the power button to turn on the computer and boot to dos mode. 2. Key in 'cd dostool'. (go to bios path like "a:\dostool") 3. Disable the me firmware. See page 87 for instructions. 4...

  • Page 99

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 91 updating the bios in windows mode this bios updating procedure is for a computer running a 32- or 64-bit windows os. 1. Disable the me firmware. See page 87 for instructions. 2. Press the power button to turn on the computer. 3. Clic...

  • Page 100

    92 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide c. Press enter to flash the me firmware..

  • Page 101

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 93 5. Perform the steps below if your computer is running 64-bit windows. A. Key in 'cd wintool\64'. (go to bios path like "d:\wintool\64") b. Key in 'flash4m.Bat' or 'flash4m'. C. Press enter to flash the me firmware..

  • Page 102

    94 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 6. Shut down the computer and disconnect the power source. 7. Enable the me firmware. See page 87 for instructions. 8. Clear the cmos data. See page 88 for instructions. 9. Reboot the computer..

  • Page 103

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 95 this chapter shows the block diagram and board layout of the aspire z3760 / z3761 / z5760 / z5761 computer. Block diagram the core subsystems of the computer are depicted in the following block diagram. System architecture chapter 5.

  • Page 104

    96 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide mainboard layout this section shows the major mainboard components. Item component item component 1 power button/led cable connector 15 4-pin atx power connector 2 clear cmos jumper 16 processor socket 3 pcie expansion card lock 17 s...

  • Page 105

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 97 this chapter gives you the fru (field replaceable unit) listing of the aspire z3760 / z3761 / z5760 / z5761 computer global configurations. Refer to this list when ordering for repair parts or for rma (return merchandise authorizatio...

  • Page 106

    98 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide exploded diagram.

  • Page 107

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 99 no. Component no. Component 1 i/o cable cover 17 mainboard 2 rear cover 18 usb/audio board cover 3 i/o cable plate 19 speakers 4 wall mount plate 20 side bezel 5 riser board bracket 21 chassis 6 riser board 22 lcd panel 7 heat sink f...

  • Page 108

    100 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide fru lists aspire z5760 fru list system model: acer_az5760_w_aelena (n0: 91.3em01.001g) category part name part number boards mainboard mainboard kit az5760 intel h67 82579v acer logo y lf mb.Sfl07.001 scaler board scaler board 55.Se...

  • Page 109

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 101 graphics card (continuation) nv g315 512mb (64bit) ddr3 dvi hdmi vga atx bracket rohs vg.Pcpt3.162 vga card 288-1n162-101ac gt420 1gb 128bit dvi- i+hdmi+vga atx hynix vg.Pcpt4.201 vga card 288-1n162-001ac gt420 1gb 128bit dvi- i+hdm...

  • Page 110

    102 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide category part name part number processor cpu intel core i5 2300 2.8g 6m 1333 95w d-2 lga1155 sandy bridge quad core kc.23001.Ci5 cpu intel core i5 2400 3.1g 6m 1333 95w k-0 lga1155 sandy bridge kc.24001.Ci5 cpu intel core i5 2400s 2...

  • Page 111

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 103 category part name part number hard drive hdd 1.5tb 3.5" 5400rpm wd wd15ears-22mvwb0 (gp667-3d) sata ii 64mb lf f/w:50.0ab50 kh.15k08.003 hdd 1.5tb 3.5" 7200rpm sata seagate brinks st31500341as 32mb cc4h 7 kh.15k01.002 hdd 1tb 7200r...

  • Page 112

    104 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide category part name part number case / cover / bracket / assembly front bezel front cover 23" w/o 3d w/camera hole 60.Sf001.001 front cover 23" w/o 3d & ir hole w/camera hole 60.Sew01.005 speaker mesh cover assembly front cover w/pow...

  • Page 113

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 105 category part name part number side board cover inverter board bracket 33.Sew01.004 scaler board cover scalar cover 33.Sew01.006 usb/audio board cover front io board cover 33.Sew01.005 hdd bracket hdd cage bracket 33.Sew01.002 odd b...

  • Page 114

    106 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide category part name part number cables light bar/capacitive led function cable function key cable 50.3cn12.011 function key cable 50.3cn12.001 light bar cable light bar board cable 50.3cn10.011 light bar board cable 50.3cn10.001 usb/...

  • Page 115

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 107 category part name part number bluetooth cable (mainboard to scaler board connection) bluetooth board cable 50.3cn01.011 bluetooth board cable 50.3cn01.001 bluetooth cable (scaler board to bluetooth module connection) bluetooth usb ...

  • Page 116

    108 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide \ category part name part number keyboard usb keyboard keyboard primax kb36211 usb 104ks silver arabic/ english kb.Usb0p.046 keyboard primax kb36211 usb 104ks silver simplified chinese kb.Usb0p.044 keyboard primax kb36211 usb 104ks ...

  • Page 117

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 109 usb keyboard (continuation) keyboard 105key lite-on sk-9621 usb silver german kb.Usb0b.300 keyboard 105key lite-on sk-9621 usb silver hungarian kb.Usb0b.315 keyboard 105key lite-on sk-9621 usb silver icelandic kb.Usb0b.308 keyboard ...

  • Page 118

    110 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide wireless keyboard (continuation) keyboard kit primax kbrf36211 rf2.4 104ks silver simplified chinese kb.Rf40p.044 keyboard kit primax kbrf36211 rf2.4 104ks silver thailand kb.Rf40p.047 keyboard kit primax kbrf36211 rf2.4 104ks silve...

  • Page 119

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 111 wireless keyboard (continuation) keyboard kit primax kbrf36211 rf2.4 105ks silver swedish kb.Rf40p.056 keyboard kit primax kbrf36211 rf2.4 105ks silver swiss/fr kb.Rf40p.081 keyboard kit primax kbrf36211 rf2.4 105ks silver swiss/g k...

  • Page 120

    112 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide wireless keyboard and mouse kit (continuation) keyboard kit lite-on sk-9660 rf2.4/a1 105k silver nordic w/mouse kb.Rf40b.037 keyboard kit lite-on sk-9660 rf2.4/a1 105k silver norwegian w/mouse kb.Rf40b.021 keyboard kit lite-on sk-96...

  • Page 121

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 113 aspire z5761 fru list system model: acer_az5761_w_aelena (no: 91.3em01.002g) category part name part number boards mainboard mainboard kit az5760 intel h67 82579v acer logo y lf mb.Sfl07.001 scaler board scaler board 55.Sew01.003 us...

  • Page 122

    114 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide graphics card (continuation) vga card 288-2e142-201ac amd hd5570 1gb 128bits sddr3 dvi+hdmi+vga atx (new hynix -1.2) vg.Apc55.701 vga card 288-2n162-101ac gt420 2gb 128bit dvi- i+hdmi+vga atx hynix vg.Pcpt4.251 vga card 288-5e142-00...

  • Page 123

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 115 category part name part number processor cpu intel core i3 2100 lga 3m 1333 1155 65w 3.1g, dual core kc.21001.Ci3 cpu intel core i5 2300 2.8g 6m 1333 95w d-2 lga1155 sandy bridge quad core kc.23001.Ci5 cpu intel core i5 2400 3.1g 6m...

  • Page 124

    116 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide category part name part number hard drive hdd 1.5tb 3.5" 5400rpm wd wd15ears-22mvwb0 (gp667-3d) sata ii 64mb lf f/w:50.0ab50 kh.15k08.003 hdd 1.5tb 3.5" 7200rpm sata seagate brinks st31500341as 32mb cc4h 7 kh.15k01.002 hdd 1tb 3.5" ...

  • Page 125

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 117 category part name part number lcd panel non-touchscreen panel ccfl lcd lpl 23" wfhd none glare lm230wf5 tlc1 lf 300nit 5ms g8 lk.23008.013 touchscreen panel assembly assembly lcd module 23" ccfl wfhd none glare a09 lf 300nit 5ms 10...

  • Page 126

    118 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide category part name part number i/o cable cover io cover 42.Sew01.002 i/o cable plate io holder 42.Sew01.003 wall mount plate top cover 60.Sfm01.004 side board cover inverter board bracket 33.Sew01.004 scaler board cover scalar cover...

  • Page 127

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 119 category part name part number system fan brace thermal fan dock bracket 33.Sfm01.002 lcd panel brackets led panel holder 23 bracket 33.Sfm01.001 vga port dummy cover crt cover 42.Sf601.001 hdmi port dummy cover hdmi dummy cover 42....

  • Page 128

    120 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide category part name part number lcd lvds cable lvds cable 23 50.Sew01.010 touchscreen:image sensor cables cable optical touch l 10p ht pg 50.3en01.001 cable optical touch l 10p ht pg 50.3en01.011 cable optical touch l 8p ht pg 50.3en...

  • Page 129

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 121 \ category part name part number power supply unit (continuation) power supply 220w full eps5.0 delta dps-220ub-2 b eup py.2200f.006 power supply 220w pfc 230v delta dps-220ub-1 a eup py.2200f.005 power supply lite-on pe-5221-08af 2...

  • Page 130

    122 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide usb keyboard (continuation) keyboard 105key lite-on sk-9621 usb silver english/canadian french kb.Usb0b.326 keyboard 105key lite-on sk-9621 usb silver french kb.Usb0b.302 keyboard 105key lite-on sk-9621 usb silver german kb.Usb0b.30...

  • Page 131

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 123 usb keyboard (continuation) keyboard primax kb36211 usb 104ks silver us kb.Usb0p.042 keyboard primax kb36211 usb 104ks silver us international kb.Usb0p.045 keyboard primax kb36211 usb 105ks silver spanish kb.Usb0p.048 wireless keybo...

  • Page 132

    124 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide wireless keyboard (continuation) keyboard kit primax kbrf36211 rf2.4 105ks silver italian kb.Rf40p.054 keyboard kit primax kbrf36211 rf2.4 105ks silver nordic kb.Rf40p.078 keyboard kit primax kbrf36211 rf2.4 105ks silver norwegian k...

  • Page 133

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 125 wireless keyboard and mouse kit (continuation) keyboard kit lite-on sk-9660 rf2.4/a1 104k silver russian w/mouse kb.Rf40b.026 keyboard kit lite-on sk-9660 rf2.4/a1 104k silver simplified chinese w/mouse kb.Rf40b.003 keyboard kit lit...

  • Page 134

    126 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide wireless keyboard and mouse kit (continuation) keyboard kit lite-on sk-9660 rf2.4/a1 105k silver slovenian w/mouse kb.Rf40b.024 keyboard kit lite-on sk-9660 rf2.4/a1 105k silver spanish latin w/mouse kb.Rf40b.091 keyboard kit lite-o...

  • Page 135

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 115 this appendix provides features summary for each of the aspire z3760 / z3761 / z5760 / z5761 computer model configurations. Model definitions and configurations appendix a.

  • Page 136

    11 6 a spire z 376 0 / z3 761 / z 57 60 / z 5761 aio co mp uter se rvi ce gui de aspire z5760 model configurations common model features • project name: aelena • model name: az5761 • chassis: hx093s • bezel: aaio1023 • mainboard: aelena_aio eih67mk_usb3(n)_logo(y)_eup(y) • lcd: d23fhd • card reader:...

  • Page 137

    Aspire z 3760 / z37 61 / z 576 0 / z5 761 aio compu te r service guid e 117 aspire z5761 model configurations common model features • project name: aelena • model name: az5761 • chassis: hx093s • bezel: aaio1023 • mainboard: aelena_aio eih67mk_usb3(n)_logo(y)_eup(y) • lcd: d23fhd • card reader: yes ...

  • Page 138

    Aspire z3760 / z3761 / z5760 / z5761 service guide 118.

  • Page 139

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 119 this computer’s compatibility is tested and verified by acer’s internal testing department. All of its system functions are tested for both the home basic and home premium editions of microsoft’s windows vista operating system. Refe...

  • Page 140

    Aspire z3760 / z3761 / z5760 / z5761 service guide 120 item device name vendor usb hdd 2.5-inch portable 80 gb hard disk transcend usb odd dvd+r/rw (usb 2.0) plextor usb hub and others huawei mobile connect e220 usb modem 3g (e220: hsdpa/umts/edge/gprs/gsm) huawei powersync usb2.0 4-port mini hub (h...

  • Page 141

    Aspire z 3760 / z37 61 / z 576 0 / z5 761 aio compu te r service guid e 1 21 approved vendor list (avl) component vendor key specifications model part number mainboard kit wistron front bezel chassis processor intel memory unifosa kingston samsung kingston hard drive hgst seagate wd optical drive hl...

  • Page 142

    122 aspire z 376 0 / z3 761 / z 57 60 / z 5761 aio co mp uter se rvi ce gui de webcam module with microphone primax simplo power supply unit delta cp lite-on wlan kit lite-on bluetooth module chicony lite-on usb keyboard lite-on wireless keyboard lite-on usb mouse lite-on wireless mouse lite-on remo...

  • Page 143

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 123 this appendix describes online technical support services available to help you repair your acer products. If you are a distributor, dealer, asp or tpm, please refer your technical queries to your local acer branch office. Acer bran...

  • Page 144

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 124.

  • Page 145

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 125 a ac power cord, part number 110 ac power jack 4 acpi, see advanced configuration power interface 2 advanced chipset configuration submenu 17 advanced configuration power interface specifications 2 advanced menu 15 antivirus softwar...

  • Page 146

    126 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide lcd panel brackets 68 mainboard 56 memory 53 optical disc drive 29 power button 65 power supply unit 54 preparatory steps 25 processor 52 rear cover 28 scaler board 33 side bezel 59 side board cover 39 speaker mesh cover 66 speakers...

  • Page 147

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 127 lcd panel brackets, remove 68 lvds cable, remove 68 part number 105, 114 remove 67 specifications 8, 9 touchscreen panel film, part number 114 lcd panel brackets part number 107 remove 68 light bars cable, part number 107 function c...

  • Page 148

    128 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide speaker mesh cover 105 speakers 105 system fan 103 system fan brace 107 touchscreen panel film 114 tv tuner card 101 usb/audio board 101 usb/audio board cable 107 usb/audio board cover 106 wall mount plate 106 webcam cable 109 webca...

  • Page 149

    Aspire z3760 / z3761 / z5760 / z5761 aio computer service guide 129 part number 103 remove 46 system passwords change 22 remove 22 set 22 system time 14 system views front view 3 left view 4 rear view 5 right view 5 t temperature monitoring 19 touchscreen control board, remove 41 specification 9 tro...

  • Page 150

    130 aspire z3760 / z3761 / z5760 / z5761 aio computer service guide.