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Barco ICMP Service Manual

Other manuals for ICMP: Installation manual
Manual is about: DP Alchemy

Summary of ICMP

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    Icmp service manual dp alchemy r5906594/05 09/11/2016.

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    Barco nv president kennedypark 35, 8500 kortrijk, belgium phone: +32 56.36.82.11 fax: +32 56.36.883.86 support: www.Barco.Com/en/support visit us at the web: www.Barco.Com printed in belgium.

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    Changes barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make im- provements and/or changes to the product(s) and/or the program(s) desc...

  • Page 5: Table Of Contents

    Table of contents table of contents 1. Safety .................................................................................................3 1.1 safety instructions ............................................................................................. 3 2. General ...........................

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    Table of contents 2 r5906594 icmp 09/11/2016.

  • Page 7: 1. Safety

    1. Safety 1. Safety about this chapter read this chapter attentively. It contains important information to prevent personal injury while servic- ing the icmp. Furthermore, it includes several cautions to prevent damage to the icmp. Ensure that you understand and follow all safety guidelines, safety ...

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    1. Safety safety instructions 1. Before returning an instrument to the customer, always make a safety check of the entire instrument, including, but not limited to, the following items: a) be sure that no built-in protective devices are defective and/or have been defeated during servicing. (1) prote...

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    1. Safety 3. Design alteration warning - do not alter or add to the mechanical or electrical design of this apparatus. Design alterations and additions, including, but not limited to, circuit modifications and the addition of items such as auxiliary audio and/or video output connections, might alter...

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    1. Safety 9. Do not spray chemical on or near this instrument or any of its assemblies. 10. Electrostatically sensitive (es) devices some semiconductor (solid state) devices can be damaged easily by static electricity. Such components commonly are called electrostatically sensitive (es) de- vices. E...

  • Page 11: 2. General

    2. General 2. General about this chapter this chapter contains some general information on the icmp (integrated cinema media processor) such as the location of the main components, the leds status, the essential role of the battery in the icmp, etc. Overview • icmp assembly overview • icmp status le...

  • Page 12: 2.2

    2. General 2.2 icmp status leds icmp status leds and reset button leds on icmp front panel give information on the status of the device. 1 2 image 2-2 status overview pwr/error and ready leds: 1 2 pwr/er- ror ready icmp status off off turned off red off board reset blinking green off boot loader bli...

  • Page 13: 2.3

    2. General 2.3 icmp hdd status leds icmp hdd status leds 5 4 image 2-3 status overview pwr/error and ready leds: 4 5 hdd i/o raid icmp hdd status off off hdd idle / disk in raid ok. Blinking green off hdd i/o activity / disk in raid ok. Blinking green blinking red hdd i/o activity / raid rebuilding....

  • Page 14: 2.4

    2. General situation solution multiple disks failed (multiple red leds) + raid broken. Note: the disk status (raid broken) can be retrieved via the (web) commander. See user guide of the (web) commander. 1. Switch off the power. 2. Replace all defect hdds with original hdd spare parts. See procedure...

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    2. General image 2-4 icmp battery slot with cover 1 icmp 2 tamper evident sticker 3 battery in his slot (under the cover) 4 cover 5 insertion date stickers 6 tamper evident sticker battery life time an electric battery is a device is based on electrochemical cells that converts stored chemical energ...

  • Page 16: 2.5

    2. General 2.5 icmp reset this procedure requires that icmp version 1.2.4 or later is installed. Icmp reset possibilities • the star button on the local keypad (not for c- and b-series) • the icmp reset button in the gui of the communicator. • the icmp reset button in the gui of the commander. • the...

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    2. General as a result the projector is safely prepared for the icmp reboot. All ongoing events on the icmp (e.G. Ingest) are stopped immediately and the icmp restarts. 3 image 2-6 w arning : resetting the icmp with the hardware reset button may cause damage to the content on the hdds. A re-configur...

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    2. General 14 r5906594 icmp 09/11/2016.

  • Page 19: Actions

    3. Preventative maintenance actions 3. Preventative maintenance actions overview • 1 year maintenance actions 3.1 1 year maintenance actions maintenance type c (perform every year) the one year maintenance actions, listed below, may only be performed by certified service personnel who are familiar w...

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    3. Preventative maintenance actions 16 r5906594 icmp 09/11/2016.

  • Page 21: 4. Troubleshooting

    4. Troubleshooting 4. Troubleshooting about this chapter this chapter enumerates all icmp related error codes which can appear on the touch panel display of the cinema projector or in the projector log files. Note that some codes have a warning and an error state. Some only have an error state, othe...

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    4. Troubleshooting code 10008: “system - over temperature detected” (warning) situation solution the global environment temperature is too high. This can generate picture artefacts. Check the dust filters, check the fan speeds in communicator. If the problem persists, escalate the issue including a ...

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    4. Troubleshooting code 10017: “formatter - sequence file checksum error” (error) situation solution the sequence file is corrupted. Restart the projector. If the problem persists, escalate the issue including a log package from the system. An update of the icmp (in the same version or in a more rec...

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    4. Troubleshooting code 10025: “formatter - red satellite sri link error” (error) situation solution there is a communication error between icmp and the satellite. Restart the projector. If the problem persists, escalate the issue including a log package from the system. Code 10026: “formatter - red...

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    4. Troubleshooting code 10040: “formatter - blue satellite thermal shutdown” (error) situation solution the satellite is in shutdown due to over temperature. Check the dust filters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the sys...

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    4. Troubleshooting code 10052: “gip - read from sms.Be failed” (error) situation solution the gip module could not read info from the sms.Be module. Retry the action. Restart the projector. If the problem persists, escalate the issue including a log package from the system. Code 10055: “gip - commun...

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    4. Troubleshooting code 10063: “gip - slave icmp: ltc is not locked” (warning) situation solution the ltc connection with the slave(s) seems to be present, but the signal is not valid (not playing). Check the interconnection cable(s) between the master and the slave(s). Code 10064: “gip - slave icmp...

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    4. Troubleshooting code 10071: “system - i2c error reading audio dsp temperature” (error) situation solution there was a problem with the temperature sensor that monitors the audio dsp temperature. Restart the projector. If the problem persists, escalate the issue including a log package from the sy...

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    4. Troubleshooting code 10502: “icmp - invalid command arguments - command rejected” (error) situation solution the operation requested from the user interface has failed because the data received by the icmp are not as expected. Check the compatibility between the barco (web) commander or tms versi...

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    4. Troubleshooting code 10510: “icmp - player requires all resources - command rejected” (error) situation solution the operation was rejected because the system resources are allocated to playback. Wait for the end of the playback and retry the operation. Code 10511: “icmp - version info read error...

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    4. Troubleshooting code 10517: “icmp - storage busy - command rejected” (error) situation solution the operation was rejected because the system storage is busy. Wait for the storage to be available again and retry the operation. Code 10520: “settings - invalid settings format - settings rejected” (...

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    4. Troubleshooting code 10525: “settings - duplicated automation device - settings rejected” (error) situation solution the update of the icmp settings is rejected because the automation settings data contains duplicate entries in the devices section. Change the automation devices settings. Make sur...

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    4. Troubleshooting code 10531: “settings - missing minimum admin and show manager user - set- tings rejected” (error) situation solution the update of the icmp settings is rejected because the user list does not contain the minimum required users. Add the minimum users to the user list in the settin...

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    4. Troubleshooting code 10537: “settings - test settings already running - test settings rejected” (er- ror) situation solution the test of settings has been rejected because another test of settings is already running. Wait for the end of the previous settings test and retry. If it does not work th...

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    4. Troubleshooting code 10544: “projector - macro not found” (error) situation solution the requested macro was not found on the projector. Check the list of macros on the projector. Check the connectivity between the icmp and the projector. Code 10560: “automation - engine not available - cue handl...

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    4. Troubleshooting code 10566: “automation - action execution error - action failed” (warning) situation solution an error occurred while executing one of the actions from the automation settings. Check the system log for more detailed information. Code 10567: “automation - device not connected - ac...

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    4. Troubleshooting code 10575: “storage - hdd size mismatch” (warning) situation solution one of the hdd has a capacity lower than the expected size. The hdd cannot be added to the raid. Insert a valid hdd of the same size as the other hdd. Code 10576: “storage - possible file system corruption - pl...

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    4. Troubleshooting situation solution the content is being ingested and is not fully available yet on the system. Wait for the end of the ingest process to use the content. The content is listed but some files are missing. Try to ingest the content again. Restart the projector. If the problem persis...

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    4. Troubleshooting code 10588: “storage - hdd 2 errors detected - possible hdd 2 failure” (warning) situation solution errors have been detected on hdd 2. This hdd is probably going to fail. Replace the hdd with a new one. A raid rebuild operation will be initiated automatically. The system should r...

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    4. Troubleshooting code 10595: “storage - file system check already running - file system check re- jected” (error) situation solution the file system check cannot start because another file system operation is already running. Wait for the end of the previous file system operation. Code 10596: “sto...

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    4. Troubleshooting code 10602: “save show - show selected in player - cannot save show” (error) situation solution the show cannot be saved because it is selected in the player. Unload the show from the player to be able to save a new show with the same title. Code 10603: “save show - invalid title ...

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    4. Troubleshooting code 10626: “key not found - cannot delete key” (error) situation solution the key cannot be deleted because it is not on the local storage. Check if the key is present in the browser page. The key may have already been deleted. The key cannot be deleted but it is listed on the br...

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    4. Troubleshooting code 10641: “ingest scan - invalid source url - cannot scan source” (error) situation solution the scan failed because the source url is not correctly formatted. Check the remote storage settings for the selected source. The scan failed because the source is using a protocol that ...

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    4. Troubleshooting code 10645: “ingest scan - source scan already started - new scan request re- jected” (error) situation solution a new ingest scan cannot be started because a previous one is still running. Abort the previous scan or wait for it to complete. Code 10646: “ingest scan - too many fil...

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    4. Troubleshooting code 10650: “ingest scan - key not matching the local certificate - cannot play with that key” (warning) situation solution the content key doesn’t match the certificate of the icmp. Ingest can be executed but the player cannot use the key. Do not ingest that key unless you want t...

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    4. Troubleshooting code 10656: “ingest job - copy failed - ingest aborted” (error) situation solution the ingest job failed because at least one file could not be copied to the local storage: an error occurred while reading from the source. Check that the source can still be reached by the icmp. Che...

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    4. Troubleshooting code 10661: “ingest scan - cpl is corrupted - cannot play that cpl” (error) situation solution the source dcp contains one or more corrupted files for the concerned cpl. Request a new valid source dcp. The system cannot parse some files of the cpl from the source dcp because they ...

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    4. Troubleshooting code 10681: “scheduler - invalid schedule time range - schedule update rejected” (error) situation solution the update of the schedule is rejected because the time range specified in the schedule data is incorrect. The barco (web) commander or tms applications should provide sched...

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    4. Troubleshooting code 10689: “scheduler - maximum show count per day exceeded” (error) situation solution the schedule update was rejected because the maximum number of shows per day has been reached. Remove unnecessary shows from the schedule. The system limits the number of show per day to preve...

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    4. Troubleshooting code 10706: “security - automatic clock adjustment out of budget - auto adjust- ment not applied” (maintenance) situation solution the secure clock cannot be automatically adjusted to the system clock because the maximum budget of this year has been consumed. Contact the support. ...

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    4. Troubleshooting code 10724: “license - license decryption error - add license rejected” (error) situation solution the license cannot be added because it cannot be decrypted on this system. It was probably created with another system certificate. Report the error and request a new license. Provid...

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    4. Troubleshooting code 10731: “license - license not yet active - inactive license” (error) situation solution the license cannot be added because its validity time window has not started yet. Wait for the validity period else report the error and request a new license. Code 10732: “license - licen...

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    4. Troubleshooting code 10752: “settings - invalid clip properties - cannot save clip” (error) situation solution some clip properties are not valid. Check the clip properties. Code 10753: “settings - clip not found - cannot delete clip” (error) situation solution the clip cannot be deleted because ...

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    4. Troubleshooting code 10905: “player - content ingest running - selection failed” (error) situation solution the player cannot select content because the content is being ingested. Wait for the end of ingest before playing the content. Code 10906: “player - content check running - selection failed...

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    4. Troubleshooting code 10912: “player - bad content integrity - playback can fail” (warning) situation solution the player selected content that was marked as corrupted. The play can start but it could run into issues depending on the corruption type. It is highly recommended to delete and re-inges...

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    4. Troubleshooting code 10917: “player - captions validation error - cannot play” (error) situation solution the closed captions cannot be played because they are not valid and are rejected by the renderer. Request a new dcp from the content provider with correct closed captions. The closed captions...

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    4. Troubleshooting code 10924: “player - invalid cpl signature - cannot play” (error) situation solution the play cannot start because one of the cpls has an invalid signature. Request a cpl with a valid signature from the content provider. Code 10925: “player - invalid cpl signer chain - cannot pla...

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    4. Troubleshooting code 10930: “player - no valid kdm found - cannot play” (error) situation solution the play cannot start because there are no valid kdms for at least one of the encrypted clips. Ingest a valid kdm for the encrypted cpl. Code 10931: “player - kdm not found - selection failed” (erro...

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    4. Troubleshooting code 10936: “player - invalid kdm signature - kdm rejected” (error) situation solution the play cannot start because one of the kdms has an invalid signature. Request a kdm with a valid signature from the content provider. Code 10937: “player - asset keys invalid match in the kdm ...

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    4. Troubleshooting code 10941: “player - kdm decryption error - kdm rejected” (error) situation solution the play cannot start because one of the kdms could not be decrypted. Restart the projector. If the problem persists, escalate the issue including a log package from the system. The play cannot s...

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    4. Troubleshooting code 10946: “player - no show selected” (error) situation solution the selected show cannot be returned. A tms application is trying to read the selected show from the player but nothing is currently selected. Tms applications should first select a content in the player in order t...

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    4. Troubleshooting code 10952: “player - play failed on slave player - cannot play” (error) situation solution the play cannot start because the play command failed on a slave projector. Check the error that occurred on the slave projectors. Code 10953: “player - change position failed on slave play...

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    4. Troubleshooting code 10959: “player - command disabled in current player mode” (error) situation solution the command is rejected because it is not allowed in the current player mode. Change the player mode and retry. Code 10960: “player - selection failed on slave - playing in standalone mode” (...

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    4. Troubleshooting code 10966: “player - no remaining key credit - cannot play” (error) situation solution the key is not valid anymore because the playback budget has been fully consumed. Request a new c-kdm to get new playback credits. Code 10967: “player - invalid key signature - key rejected” (e...

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    4. Troubleshooting code 10972: “player - reverted to standalone playback - master/slave sync is ig- nored” (warning) situation solution the communication between the master and slave projectors is broken. The playback could not be synchronized anymore. The master player is playing in standalone mode...

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    4. Troubleshooting code 10977: “player - invalid key envelopped digest - key rejected” (error) situation solution the play cannot start because one of the key digest used for the signature does not match. Request a key with a valid signature from the content provider. Code 10978: “player - asset key...

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    4. Troubleshooting code 10983: “player - key outside signer time window - key rejected” (error) situation solution the play cannot start because one of the key validity is outside of the signer validity period. Request a key with a correct validity period from the content provider. Code 10984: “play...

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    4. Troubleshooting code 10988: “player - no valid immersive sound key found - immersive sound skipped” (warning) situation solution some clips are missing immersive sound keys. Those clips will be played without immersive sound. Request the keys for the immersive sound renderer. Code 10989: “player ...

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    4. Troubleshooting code 10996: “player - adsp error - format configuration failed” (error) situation solution the audio channel configuration could not be applied to the embedded sound processor. The audio is in error. Restart the projector. If the problem persists, escalate the issue including a lo...

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    4. Troubleshooting 66 r5906594 icmp 09/11/2016.

  • Page 71: 5. Icmp Service Procedure

    5. Icmp service procedure 5. Icmp service procedure about this chapter this chapter describes how to removal and installation instructions of the icmp and icmp hdd. Further- more, the battery replacement, the raid controller replacement and icmp hdd are described as well. Overview • removing the icm...

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    5. Icmp service procedure 1 image 5-1 1 image 5-2 removal of the icmp from the card cage of the projector will result in tamper events (service door tamper, insertion tamper). In the icmp, the content is stored on removable disks that allow fast recovery of this content if you have to replace an icm...

  • Page 73: 5.2

    5. Icmp service procedure 5.2 installing the icmp this procedure assumes that the projector has been made icmp ready. In other words the card cage slots wherein the icmp has to be inserted are empty and the latest pro- jector software package is installed. C aution : wear a wrist band which is conne...

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    5. Icmp service procedure 1 image 5-4 4. Install the hdds in case not yet installed. See procedure "installing a hdd into the icmp", page 72. 5. Install the cover of the card cage (not needed in case this is a dp2k s series projector). Use a 7 mm flat screwdriver. 6. Reconnect the power cord and swi...

  • Page 75: 5.3

    5. Icmp service procedure 5.3 removing a hdd from the icmp in case the icmp has to be returned to factory (e.G. For repair) the non defective hdds should be removed and kept. How to remove a hdd ? 1. Switch off the projector. 2. Moving the latch towards the left. Image 5-5 3. Push the unlock button ...

  • Page 76: 5.4

    5. Icmp service procedure 5.4 installing a hdd into the icmp this procedure assumes that the hdd slot of the icmp is empty. If not, see procedure "removing a hdd from the icmp", page 71. C aution : always use a new empty spare part hdd from barco to replace a malfunction hdd. Do not use a hdd from a...

  • Page 77: 5.5

    5. Icmp service procedure image 5-10 5. Switch on the projector. In case you replace one hdd (e.G. Degraded mode) the icmp automatically starts with the raid recovery process. The red led of the hdd which has to be rebuilt is blinking. This process takes about 200 gb per hour. Once the raid is compl...

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    5. Icmp service procedure preparation 1. Wear insulating gloves. 2. Place the icmp on a stable (solid), flat and insulated support. Flip that board upside-down and place the back of the board in front of you. 3. Locate the batteries slots on the board. C aution : never place the icmp on a conductive...

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    5. Icmp service procedure image 5-12 3. Put the new battery in the empty slot. Tip: by introducing the battery on the front of the slot (where the edge is less high), you need to tilt less the battery. Image 5-13 caution: caution: please insert the new battery in the correct orientation! References ...

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    5. Icmp service procedure image 5-14 now, there is one battery in each battery slot: image 5-15 4. Remove the piece of plastic tube. Image 5-16 76 r5906594 icmp 09/11/2016.

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    5. Icmp service procedure 5. Insert the piece of plastic tube on the positive connector of the other slot (the old battery). Image 5-17 6. You can use the insulated flat screwdriver to help you to release the old battery. Caution: be very careful not to touch the two connectors (positive / negative)...

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    5. Icmp service procedure image 5-19 8. Place the cover on the battery slot. Image 5-20 9. Place two new tamper evident stickers between the cover and the card. Ensure that the tamper evident stickers do not cover the gold plated contacts of the printed circuit board. 78 r5906594 icmp 09/11/2016.

  • Page 83: 5.6

    5. Icmp service procedure image 5-21 10.And finally, strike out the old insertion date on the cover and write the new one (mm/yy) on the empty location. Image 5-22 5.6 raid controller replacement w arning : power down the projector and let it cool down before starting the installation procedure. You...

  • Page 84

    5. Icmp service procedure operating time replacement of the raid controller, between icmp board removal from the projector and icmp board installed back and operating should take approximately 30 minutes. There is no extra time due to storage restore, because the replacement of the raid con- troller...

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    5. Icmp service procedure d) remove the 2 long spacers as shown in image 5-24. For this you need to loosen 5 x t10 screws. Image 5-24 e) carefully, put the bottom board of the icmp upwards, as shown on image 5-25. Image 5-25 4. Removal of the raid controller module. R5906594 icmp 09/11/2016 81.

  • Page 86

    5. Icmp service procedure a) you now have easy access to replace the raid controller. B) disconnect the 3 x sata connectors from the raid controller, identified by 1, 2 and 3 in image 5-26. Image 5-26 note: to disconnect sata connectors, you have to press the clips at the bottom of every connector. ...

  • Page 87

    5. Icmp service procedure d) now you can remove the white connector, identified by 4 in image 5-26, from the raid controller. E) the raid controller can now be removed. Image 5-28 5. Installation of the new raid controller module. A) before placing back the raid controller on the main icmp board, cl...

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    5. Icmp service procedure 84 r5906594 icmp 09/11/2016.

  • Page 89: Index

    Index index e error code name 17–65 automation - action execution error - action failed 32 automation - action not supported - action ignored 31 automation - cannot check full macro execution - please check the macro has been executed 32 automation - device not connected - action failed 32 automatio...

  • Page 90

    Index ingest job - invalid key format - cannot ingest 41 ingest job - invalid source url - cannot ingest 42 ingest job - item selected by player - cannot ingest 41 ingest job - not enough space on local storage - cannot ingest 41 ingest job - requested item not found - cannot ingest 41 ingest scan -...

  • Page 91

    Index player - invalid insert show cue - incomplete playlist 59 player - invalid kdm envelopped digest - kdm rejected 54 player - invalid kdm signature - kdm rejected 55 player - invalid kdm signer chain - kdm rejected 54 player - invalid key envelopped digest - key rejected 62 player - invalid key ...

  • Page 92

    Index scheduler - show title not found - cannot start show 44 scheduler - system offline at show start time - show canceled 44 security - automatic clock adjustment configured - adjustment rejected 46 security - automatic clock adjustment out of budget - auto adjustment not applied 46 security - cer...

  • Page 93

    Index system - temperature to high on audio dsp 18 system - temperature to high on icp fpga 18 system - temperature to high on imb fpga 18 system - temperature to high on ppc 18 system - video mezzanine fpga version mismatch 24 error code number 17–65 10003 17 10004 17 10005 17 10006 17 10007 17 100...

  • Page 94

    Index 10575 33 10576 33 10577 33 10578 33 10579 33 10580 33 10581 33 10582 34 10583 34 10584 34 10585 34 10586 34 10587 34 10588 35 10589 35 10591 35 10592 35 10593 35 10594 35 10595 36 10596 36 10597 36 10598 36 10599 36 10600 36 10601 36 10602 37 10603 37 10620 37 10621 37 10622 37 10623 37 10624 ...

  • Page 95

    Index 10915 51 10916 51 10917 52 10918 52 10920 52 10921 52 10922 52 10923 52 10924 53 10925 53 10926 53 10927 53 10928 53 10929 53 10930 54 10931 54 10932 54 10933 54 10934 54 10935 54 10936 55 10937 55 10938 55 10939 55 10940 55 10941 56 10942 56 10943 56 10944 56 10945 56 10946 57 10947 57 10948 ...

  • Page 96

    Index r raid controller replacement 79 remove 67, 71–72 hdd 71–72 icmp 67 replacement of the battery 73 reset button 12 s safety 3 instructions 3 status leds 8–9 icmp hdd 9 t troubleshoot 17 icmp 17 troubleshooting 17 92 r5906594 icmp 09/11/2016.