Bauhn HE170751 Instruction Manual - Faqs
11
1300 663 907
customercare@winplus.com.au
Model Number
HE170751
After Sales Support
FAQs
Question
Solution
Poor sound quality
• Move the device closer to the headphones, and
away from any interference.
• Try pairing to another mobile device.
Headphones do not connect to mobile
device
• Ensure that you are within range of the
headphones.
• On your device turn OFF Bluetooth and turn it on
again. Then try pairing the device again.
• Try pairing to another mobile device.
• Ensure your device has Bluetooth capabilities.
I can’t hear anything when I dial
someone/someone dials me
• Turn up the volume on the headphones using the
control pad.
• Turn up the volume on the paired device.
• Ensure you have not muted the phone.
Headphones do not turn on
• Charge your device for 1 hour using the included
Micro USB charging cable.
• Make sure the power switch has been turned
ON.
Having trouble pairing the Bauhn
Premium Headphones to my laptop/PC
• Ensure your laptop/PC has Bluetooth
capabilities.
• Refer to your laptop/PC manual for pairing
instructions.
No sound
• Make sure the headphones are ON and battery
is charged.
• Ensure that the volume is turned up on the
headphones and your mobile device (or music
app).
• Try pairing to another device.
• Try using a different music App.
No sound when connected via audio
cable
• Make sure the connected device is ON and
playing.
• Make sure the 3.5mm plug is fully inserted into
the headphones connector, and fully inserted
into the source.
• Ensure that the volume is turned up on your
mobile device (or music app).
Noise cancelling wont turn on
• Make sure the headphone power switch is
turned ON and the LED status indicator is solid
blue
• Check that the noise cancelling switch is also
turned ON and the LED status indicator is solid
blue
• Charge your device for 1 hour using the included
Micro USB cable