Bissell Vac & Steam 1132 Series Troubleshooting Manual - Leaving Streaks
K. Benedict 5/28/2014 C:\Users\vanwetjg\Documents\5 - Trouble Shooting
Guides\Troubleshooting 1132 Vac & Steam.doc
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3.
Mop pad (new) has developed holes in it after little use
1) What type of flooring is being cleaned? Abrasive flooring such as rough
tile, brick, etc. will impact the pad more-so than a smooth vinyl flooring. If
abrasive flooring is being cleaned, you will go through more pads than
if cleaning smooth flooring.
1) Wash mop pads in wash machine with a mild detergent,
DO NOT ADD
fabric
softener or bleach. Doing so could break down the pads quicker and cause holes
Leaving Streaks
Letting the machine linger a second or two too long can leave a milky spot/streak on
waxed floors
– may be removed with vinegar and water. The 15-20 second step in the
User’s Guide is meant to sterilize the area being cleaned and is not necessary during
normal use. You should only hold the trigger down long enough to wet the mop pad
and should continue as necessary. You should not exceed 20 seconds of continually
depressing the trigger.
Allowing the machine to sit too long on a high gloss vinyl floor may melt the top layer.
Detail all answers to questions below in the support notes.
1) Did the consumer thoroughly sweep or vacuum the floor prior to using the Steam
Mop? Per the User Guide, this step should be followed to remove any loose
debris.
2) What type of flooring does consumer have? (vinyl and linoleum are 2 separate
materials. Vinyl is a synthetic, petroleum-based material, while linoleum is made
of all-natural materials. In fact, linoleum gets its name from linseed oil, which is
its main ingredient.)
3) If hardwood flooring, is it sealed? Per the User Guide, Steam Mop is NOT for use on
unsealed hardwood flooring.
4) Ask the consumer if ONLY water was used in the water tank. If not, what was used?
Inform consumer that per the User Guide, only water is to be used.