Bullard Eclipse User Manual - page 4
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myBullard is a trademark of Bullard.
Eclipse and Electronic Thermal Throttle are
registered trademarks of Bullard.
6050068839D (0513)
ISO 9001
certified
Service
If your Bullard Thermal Imager is not performing properly, contact Bullard
Customer Service at 877-BULLARD (285-5273). Outside the U.S. and Canada,
call 1-859-234-6611. Describe the problem to the Bullard representative as
completely as possible. For your convenience, your representative will try to help
you diagnose or correct the problem over the phone. Before returning your Bullard
Thermal Imager, you should verify with your representative that the product
should be returned to Bullard. Bullard Customer Service will provide you with
written permission and a return authorization number.
If the return is a non-warranty repair, a Bullard Customer Service Representative
or your local distributor will provide you with a repair invoice estimate. To
authorize repair, you must provide a purchase order to your distributor for the
amount of the estimate. Once Bullard or a local distributor authorizes your repair,
Bullard will issue you a return authorization number so that you can return the
unit to Bullard. Bullard will repair the unit and ship it from our factory within 48
business hours. If the cost of repairs exceeds the stated quote by more than 15%
or by more than $100, a Bullard representative will re-estimate your repair and
Bullard or your local distributor will contact you for authorization to complete
repairs. After repairs are completed and the goods have been returned to you,
Bullard or your distributor will invoice you for the actual repair amount.
NoTE
Prior to returning your Bullard Thermal Imager, decontaminate and clean
the thermal imager to remove any hazardous or contaminated materials
that may have settled on the product during use. Laws and/or shipping
regulations prohibit the shipment of hazardous or contaminated materials.
Products suspected of contamination will be professionally decontaminated
at the customer’s expense.
Returned products will be inspected upon return to the Bullard facility. If the repair
is under warranty, Bullard will repair the unit and ship it from our factory within 48
business hours.
Warranty
Bullard warrants to the original purchaser that the Bullard Eclipse and all
features/accessories installed in the unit as well as battery charging units are
free of defects in materials and workmanship under intended use and service for
a period of one (1) year from date of activation. Bullard’s obligation under this
warranty is limited to repairing or replacing, at Bullard’s option, articles that are
returned within the warranty period and that, after examination, are shown to
Bullard’s satisfaction to be defective, subject to the following limitations:
a) Article must be returned to Bullard with shipping charges prepaid.
b) Article must not be altered from its original configuration.
c) Article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered under
warranty for a ninety (90) day period from the date of purchase. These items
include:
• Batteries
• Straps
• Display covers
• AC/DC adapters
Bullard provides a limited lifetime warranty on the Eclipse outer shell. This
warrants that the outer shell is free of defects in materials and workmanship
under intended use and service for the original purchaser. Bullard’s obligation
under this warranty is limited to repairing or replacing, at Bullard’s option, articles
that after examination are shown to Bullard’s satisfaction to be defective, subject
to the following limitations:
1. Article must not be altered from its original configuration.
2. Article must not have been misused, abused, or damaged in transport.
3. When the outer shell is obsolete and Bullard no longer stocks the part, the
limited lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other
indirect, incidental, consequential or special costs, expenses or damages incurred
by the purchaser, notwithstanding that Bullard has been advised of the possibility
of such damages.
Any implied warranties, including warranties of merchantability and fitness for
a particular purpose, are limited in duration to one (1) year from the date of
manufacture of this.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or allow limitations on how long an implied warranty lasts, so the above
limitations or exclusions may not apply to you. This warranty gives you specific
legal rights, and you may have other rights which vary from state to state.
Extended Warranty
The extended warranty has all the same terms and conditions as the one-year
warranty, except it is for a period totaling two years (standard one-year warranty
plus one additional year). This warranty can be purchased through any authorized
Bullard distributor.
Do not attempt to disassemble the Bullard Eclipse Thermal Imager. Disassembling
the unit voids all warranties. For your convenience, TORX head screws have been
used to mark all areas that are non user-serviceable.
Like all thermal imagers sold at the time of this printing, the Bullard Eclipse is not
certified as intrinsically safe. Failure to follow these instructions could result in
death, serious injury and/or product damage.
Thermal imaging is not a technology designed to replace current fire fighting
tactics. Rather, it is a tool that allows the firefighter to be more effective and to
make better decisions.
Firefighters should not stop using basic fire safety tactics. All firefighters should
receive proper training on the following topics: how thermal imagers work; the
uses and limitations of thermal imagers; image interpretation; and the safety
considerations for thermal imaging use.
WARNING
w w w . b u l l a r d . c o m
Americas:
Bullard
1898 Safety Way
Cynthiana, KY 41031-9303 • USA
Toll-free within USA: 877-BULLARD (285-5273)
Tel: +1-859-234-6616
Fax: +1-859-234-8987
Europe:
Bullard GmbH
Lilienthalstrasse 12
53424 Remagen • Germany
Tel: +49-2642 999980
Fax: +49-2642 9999829
Asia-Pacific:
Bullard Asia Pacific Pte. Ltd.
LHK Building
701, Sims Drive, #04-03
Singapore 387383
Tel: +65-6745-0556
Fax: +65-6745-5176