Bullard TacPole User Manual - Www.Bullard.Com
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TacPole
User Manual
Care Instructions
The Bullard TacPole requires little maintenance. For best results, after each
use:
• Clean the outside of the unit with mild soap or detergent.
• Clean the display with a soft cloth.
• Check screw tightness on cover display
• All thermal imagers and accessories should be maintained using a proper
program.
Replacing the Video Display Cover Window
The display cover (Figure 4) has a scratch resistant
hard coating to minimize marring. However, if
heavy scratching or gouging does occur, the
cover window can be replaced. To do this, simply
remove the four screws along the top and bottom
of the window. Remove the plastic display cover
window and replace with a new one (part number
T3WINDOW) making sure that the countersink
slots around the mounting holes are facing
outward. Do not overtighten.
Service
If your Bullard Thermal Imager or TacPole is not performing properly, please
contact Bullard Customer Service at 877-BULLARD (285-5273). Outside the
US and Canada, call 1-859-234-6611. Describe the problem to the Bullard
representative as completely as possible. For your convenience, your
representative will try to help you diagnose or correct the problem over the
phone. Before returning your Bullard Thermal Imager, you should verify with
your representative that the product should be returned to Bullard. Bullard
Customer Service will provide you with written permission and a return
authorization number.
If the return is a non-warranty repair, a Bullard Customer Service Representative
or your local distributor will provide you with a repair invoice estimate. To
authorize repair, you must provide a purchase order to your distributor for
the amount of the estimate. Once Bullard receives authorization from your
local distributor, we will issue you a return authorization number so that you
can return the unit to Bullard. Bullard will repair the unit and ship it from our
factory within 48 business hours. If the cost of repairs exceeds the stated
quote by more than 15% or by more than $100, a Bullard representative will re-
estimate your repair and your local distributor will contact you for authorization
to complete repairs. After repairs are completed and the goods have been
returned to you, your distributor will invoice you for the actual repair amount.
NOTE
Do not attempt to disassemble the TacPole. If the unit is not functioning
properly, return it to Bullard (as described in the Service section) for
evaluation.
Disassembling the unit voids all warranties.
Prior to returning your Bullard Thermal Imager or TacPole, decontaminate and
clean the product to remove any hazardous or contaminated materials that
may have settled on the product during use. Laws and/or shipping regulations
prohibit the shipment of hazardous or contaminated materials. Products
suspected of contamination will be professionally decontaminated at the
customer’s expense.
Returned products will be inspected upon return to the Bullard facility. If the
repair is under warranty, Bullard will repair the unit and ship it from our factory
within 48 business hours.
Do not use solvents or paint thinners to clean your Bullard TacPole as they
could permanently mar the surface or degrade the protective properties of
the casing.
Do not intentionally submerge the unit underwater or subject the unit to high
pressure water. Follow care instructions described above.
Failure to observe these instructions may result in product damage. Any
damage caused by improper care is not covered under warranty.
CAUTION
Do not attempt to disassemble the Bullard TacPole. If the unit is not
functioning promptly return it to Bullard for evaluation. Disassembling the
unit voids all warranties.
TacPole is not certified as intrinsically safe. Do not attempt to remove the rear
boot. These parts provide sealing and removal will break the seal exposing
the unit to potential water damage. Failure to follow these instructions could
result in death, serious injury and/or product damage.
Thermal imaging is not a technology designed to replace current fire fighting
or law enforcement tactics. Rather, it is a tool that allows the firefighter or
law enforcement officer to be more effective and to make better decisions.
Firefighters and law enforcement officers cannot stop using basic safety
tactics. All firefighters and law enforcement officers should receive proper
training on: how thermal imagers work; the uses and limitations of thermal
imagers; image interpretation; and the safety considerations for thermal
imaging use.
WARNING
Figure 4