- DL manuals
- Canon
- Printer
- E470 Series
- Online Manual
Canon E470 Series Online Manual
Summary of E470 Series
Page 1
E470 series online manual overview printing scanning frequently asked questions english.
Page 2: Contents
Contents using this online manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 trademarks and licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 basic operation. . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 3
Regulatory information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 weee (eu&eea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 m...
Page 4
Information about paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 supported media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 paper load limit. . . . . . . . . . . . . . . . . . . . . . . . ...
Page 5
Using auto scan function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 ij scan utility screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 using scanner driver (ica driver). ...
Page 6
Printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 printing does not start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 no ink comes out. . ...
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1682. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 1686. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 1688. . . . . . . . . . ...
Page 8: Using This Online Manual
Using this online manual symbols used in this document touch-enabled device users (windows) symbols used in this document warning instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation....
Page 9: Trademarks and Licenses
Trademarks and licenses • microsoft is a registered trademark of microsoft corporation. • windows is a trademark or registered trademark of microsoft corporation in the u.S. And/or other countries. • windows vista is a trademark or registered trademark of microsoft corporation in the u.S. And/or oth...
Page 10
Apache license version 2.0, january 2004 http://www.Apache.Org/licenses/ terms and conditions for use, reproduction, and distribution 1. Definitions. "license" shall mean the terms and conditions for use, reproduction, and distribution as defined by sections 1 through 9 of this document. "licensor" ...
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Copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute the work and such derivative works in source or object form. 3. Grant of patent license. Subject to the terms and conditions of this license, each contributor hereby grants to ...
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Limitation, any warranties or conditions of title, non-infringement, merchantability, or fitness for a particular purpose. You are solely responsible for determining the appropriateness of using or redistributing the work and assume any risks associated with your exercise of permissions under this l...
Page 13
* redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials ...
Page 14
This distribution may include materials developed by third parties. Sun, sun microsystems, the sun logo and solaris are trademarks or registered trademarks of sun microsystems, inc. In the u.S. And other countries. Redistribution and use in source and binary forms, with or without modification, are ...
Page 15
---- part 6: cisco/buptnic copyright notice (bsd) ----- copyright (c) 2004, cisco, inc and information network center of beijing university of posts and telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided th...
Page 16
In contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage. Leadtools copyright (c) 1991-2009 lead technologies, inc. Cmap resources -------------------------------------------------...
Page 17
Copyright (c) 1998, 1999, 2000 thai open source software center ltd permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "software"), to deal in the software without restriction, including without limitation the rights ...
Page 18: Basic Operation
Basic operation printing photos from a computer copying 18.
Page 19
Printing photos from a computer this section describes how to print photos with my image garden. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically with the print side facing you. 4. Adjust the paper guide. 5. Click the my image garde...
Page 20
Note • the number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 6. Click the folder with photos you want to print. 7. Click the photos you want to print. To select two or more photos at a time, click photos while pressing ...
Page 21
For mac os, click ok in the confirmation message and then click print. Note • my image garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • for windows: my image garden guide • for mac os: my image garden guide 21.
Page 22: Copying
Copying this section describes how to load originals and copy them to plain paper. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically with the print side facing you. 4. Adjust the paper guide. 5. Open the document cover. 22.
Page 23
6. Load the original with the side to copy facing down and align it with the alignment mark. 7. Close the document cover. 8. Press the black button or color button. Important • do not open the document cover until copying is complete. Note • your machine is equipped with many other convenient copy f...
Page 24
Handling paper, originals, fine cartridges, etc. Loading paper loading originals replacing a fine cartridge 24.
Page 25: Loading Paper
Loading paper loading plain paper / photo paper loading envelopes 25.
Page 26
Loading plain paper / photo paper you can load plain paper or photo paper. Important • if you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • we recommend canon genuine photo paper for printing photos. For d...
Page 27
3. Slide the paper guide (a) to the left, and load the paper against the far right of the rear tray with the print side facing you. 4. Slide the paper guide (a) to align it with the paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Important • a...
Page 28
Note • do not load sheets of paper higher than the load limit mark (d). Note • the printer may make operating noise when feeding paper. • after loading paper, select the size and type of the loaded paper on the print settings screen of the printer driver. 28.
Page 29: Loading Envelopes
Loading envelopes you can load envelope dl and envelope com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • printing of envelopes from a digital camera is not supported. • do not use the following ...
Page 30
3. Slide the paper guide (a) to the left, and load the envelopes against the far right of the rear tray with the print side facing you. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up. Up to 5 envelopes can be loaded at once. 4. Slide the p...
Page 31
Note • the printer may make operating noise when feeding envelopes. • after loading envelopes, select the size and type of the loaded envelopes on the print settings screen of the printer driver. 31.
Page 32: Loading Originals
Loading originals loading originals on the platen glass supported originals 32.
Page 33
Loading originals on the platen glass 1. Load an original on the platen glass. 1. Open the document cover. Important • do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. 2. Load the original with the ...
Page 34
2. Close the document cover gently. Important • after loading the original on the platen glass, be sure to close the document cover before starting to copy or scan. 34.
Page 35: Supported Originals
Supported originals item details types of originals - text document, magazine, or newspaper - printed photo, postcard, business card, or disc (bd/dvd/cd, etc.) size (width x height) max. 8.5 x 11.7 inches (216 x 297 mm) 35.
Page 36: Replacing A Fine Cartridge
Replacing a fine cartridge replacing a fine cartridge checking the ink status with the ink lamps on the operation panel 36.
Page 37: Replacing A Fine Cartridge
Replacing a fine cartridge when remaining ink cautions or errors occur, the ink lamps and the alarm lamp will flash to inform you of the error. In this state, the printer cannot print or scan. Count the number of flashes and take appropriate action. An error occurs replacing procedure when you need ...
Page 38
• for mac os: setting the ink cartridge to be used • color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be neces...
Page 39
2. Remove the fine cartridge. Important • handle the fine cartridge carefully to avoid staining of clothing or the surrounding area. • discard the empty fine cartridge according to the local laws and regulations regarding disposal of consumables. 6. Prepare a new fine cartridge. 1. Take a new fine c...
Page 40
Important • if you shake a fine cartridge, ink may spill out and stain your hands and the surrounding area. Handle a fine cartridge carefully. • be careful not to stain your hands and the surrounding area with ink on the removed protective tape. • do not reattach the protective tape once you have re...
Page 41
Important • insert the fine cartridge gently so that it does not hit the electrical contacts on the fine cartridge holder. 2. Push the fine cartridge in and up firmly until it snaps into place. 41.
Page 42
Important • check if the fine cartridge is installed correctly. • the printer cannot print unless both the color fine cartridge and black fine cartridge are installed. Be sure to install both cartridges. 8. Close the cover. Note • if the alarm lamp lights or flashes after the cover is closed, take a...
Page 43
Checking the ink status with the ink lamps on the operation panel note • the ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new fine cartridge is installed, and then starts to detect a remaining ink level. If you install a ...
Page 44: Maintenance
Maintenance if printing is faint or uneven performing maintenance functions from your computer (windows) performing maintenance functions from your computer (mac os) cleaning 44.
Page 45
If printing is faint or uneven maintenance procedure printing the nozzle check pattern examining the nozzle check pattern cleaning the print head deep print head cleaning aligning the print head 45.
Page 46: Maintenance Procedure
Maintenance procedure if print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.G. Misaligned printed ruled lines), perform the maintenance procedure below. Important • do not rinse or wipe the fine cartridge. This can cause trouble with the fine cartridg...
Page 47
Step2 examine the nozzle check pattern . If there are missing lines or horizontal white streaks in the pattern: step3 clean the print head. From the printer cleaning the print head from the computer • for windows: cleaning the print heads • for mac os: cleaning the print heads after cleaning the pri...
Page 48
When the print results are not even such as the ruled lines are misaligned: step align the print head. From the printer aligning the print head from the computer • for windows: adjusting print head position automatically • for mac os: adjusting print head position automatically 48.
Page 49
Printing the nozzle check pattern print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • if the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the fine cartridge whose ink is low. You need to prepare...
Page 50
Examining the nozzle check pattern examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (a) or horizontal white streaks in the pattern (b). (c) number of sheets printed so far if there are missing lines in the pattern (a): cleani...
Page 51: Cleaning The Print Head
Cleaning the print head clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. ...
Page 52: Deep Print Head Cleaning
Deep print head cleaning if print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Make sure that the...
Page 53: Aligning The Print Head
Aligning the print head if printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • if the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the fine cartridge whose ink is low. You need t...
Page 54
Important • do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • if the print head alignment sheet was not printed correctly, press the stop button, then redo this procedure from the beginning. 5. Scan the print head ...
Page 55
Adjusting print head position • for mac os: adjusting print head position • to print and check the current head position adjustment values, hold down the stop button until the alarm lamp flashes six times, then release it immediately. 55.
Page 56
Checking ink status from your computer you can check the remaining ink levels and supported fine cartridges. When you select ink level information from the canon ij printer utility2 pop-up window, an illustration showing the status of the ink appears. Estimated ink levels you can check the types and...
Page 57: Cleaning
Cleaning cleaning exterior surfaces cleaning the platen glass and document cover cleaning paper feed rollers cleaning inside the printer (bottom plate cleaning) 57.
Page 58: Cleaning Paper Feed Rollers
Cleaning paper feed rollers if the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. Cleaning will wear out the paper feed rollers, so perform this only when necessary. You need to prepare: a sheet of a4 or lett...
Page 59
Cleaning inside the printer (bottom plate cleaning) remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of a4 or letter-sized plain paper* * be sure to use a...
Page 60
If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • be sure to turn off the power and unplug the power cord before cleaning the printer. 60
Page 61: Overview
Overview safety safety precautions regulatory information weee (eu & eea) main components and their use main components power supply changing settings changing printer settings from your computer (windows) changing printer settings from your computer (mac os) changing settings from operation panel c...
Page 62
Specifications 62.
Page 63: Safety
Safety safety precautions regulatory information weee (eu&eea) 63.
Page 64: Safety Precautions
Safety precautions choosing a location • do not install the printer in a location that is unstable or subject to excessive vibration. • do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or elect...
Page 65: Regulatory Information
Regulatory information environmental information reducing your environmental impact power consumption and operational modes the amount of electricity a device consumes depends on the way the device is used. This product is designed and set in a way to allow you to reduce the power consumption. After...
Page 66: Weee (Eu&eea)
Weee (eu&eea) only for european union and eea (norway, iceland and liechtenstein) this symbol indicates that this product is not to be disposed of with your household waste, according to the weee directive (2012/19/eu) and national legislation. This product should be handed over to a designated coll...
Page 67
Place par les collectivités locales pour le recyclage des déchets des Équipements Électriques et Électroniques (deee). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangere...
Page 68
Autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de raee, visite la web www.Canon-europe.Com/weee. Només per a la unió europea i a l’espai econòmic europeu (noruega, islàndia i liechtenstein) aquest símbol indica que aquest p...
Page 69
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a directiva reee (2012/19/ue) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num...
Page 70
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.Canon-europe.Com...
Page 71
Köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar des...
Page 72
Tylko dla krajów unii europejskiej oraz eog (norwegia, islandia i liechtenstein) ten symbol oznacza, że zgodnie z dyrektywą weee dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/ue) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego....
Page 73
Mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ...
Page 74
Ta simbol pomeni, da tega izdelka v skladu z direktivo oeeo (2012/19/eu) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje el...
Page 75
Mai multe informaţii privind returnarea şi reciclarea produselor deee, vizitaţi www.Canon-europe.Com/ weee. Samo za europsku uniju i eez (norveška, island i lihtenštajn) ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno weee direktivi (2012/19/ec) i vašem nacionaln...
Page 76
Main components and their use main components power supply 76.
Page 77: Main Components
Main components front view rear view inside view operation panel 77.
Page 78: Front View
Front view (1) document cover open to load an original on the platen glass. (2) paper support open to load paper in the rear tray. (3) paper guide align with the left side of the paper stack. (4) rear tray load paper here. Two or more sheets of the same size and type of paper can be loaded at the sa...
Page 79
(8) operation panel use to change the settings of the printer or to operate it. Operation panel (9) platen glass load an original here. 79.
Page 80: Rear View
Rear view (1) power cord connector plug in the supplied power cord. (2) usb port plug in the usb cable to connect the printer with a computer. Important • do not touch the metal casing. • do not plug in or unplug the usb cable while the printer is printing or scanning originals with the computer. 80
Page 81: Inside View
Inside view (1) fine cartridge (ink cartridges) a replaceable cartridge that integrates print head and ink tank. (2) fine cartridge holder install the fine cartridge. The color fine cartridge should be installed into the left slot and the black fine cartridge should be installed into the right slot....
Page 82: Operation Panel
Operation panel * all lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) on button turns the power on or off. Before turning on the power, make sure that the document cover is closed. (2) on lamp lights after flashing when the power is turned on. Note • you ...
Page 83
Flashes: printing or scanning over wireless lan. Also flashes while configuring the wireless lan connection. Note • if this lamp is off, the printer is not connected to the wireless router. In addition to enabling wireless lan, check the network environment. (5) network lamp lights when the wireless...
Page 84: Power Supply
Power supply confirming that the power is on turning the printer on and off checking the power plug/power cord unplugging the printer 84.
Page 85
Confirming that the power is on the on lamp is lit when the printer is turned on. Note • it may take a while for the printer to start printing immediately after you turn on the printer. 85.
Page 86
Turning the printer on and off turning on the printer 1. Press the on button to turn on the printer. The on lamp flashes and then remains lit. Confirming that the power is on note • it may take a while for the printer to start printing immediately after you turn on the printer. • if the alarm lamp l...
Page 87
Important • when you unplug the power cord after turning off the printer, be sure to confirm that the on lamp is off. Note • you can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This is the default setting...
Page 88
Checking the power plug/power cord unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • the power plug/power cord is hot. • the power plug/power cord is rusty. • the power plug/power cord is bent. • the power plug/power cord i...
Page 89: Unplugging The Printer
Unplugging the printer to unplug the power cord, follow the procedure below. Important • when you unplug the power cord, press the on button, then confirm that the on lamp is off. Unplugging the power cord while the on lamp is lit or flashing may cause drying or clogging of the print head and print ...
Page 90: Changing Settings
Changing settings changing printer settings from your computer (windows) changing printer settings from your computer (mac os) changing settings from operation panel changing printer's setting using web browser 90
Page 91
Changing printer settings from your computer (mac os) registering a changed printing profile setting the ink cartridge to be used managing the printer power changing the printer operation mode 91.
Page 92
Registering a changed printing profile you can name and register the printing profile you made in the print dialog . The registered printing profile can be called up from presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as ...
Page 93
Deleting unnecessary printing profile 1. Select the printing profile to be deleted in the print dialog, select show presets... In the presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile click delete, and click ok. Th...
Page 94
Setting the ink cartridge to be used this feature enables you to specify the most appropriate fine cartridge among installed cartridges according to an intended use. When one of the fine cartridges becomes empty and cannot be replaced immediately by a new one, you can specify the other fine cartridg...
Page 95: Managing The Printer Power
Managing the printer power this function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: power off the power off function turns off the printer. When you use this function, you will not be able to turn the printer on from th...
Page 96
When the confirmation message appears, click ok. The setting is enabled after this. When you want to disable this function, select disable from the list according to the same procedure. 96.
Page 97
Changing the printer operation mode if necessary, switch between various modes of printer operation. The procedure for configuring custom settings is as follows: 1. Make sure that the printer is on, and then select custom settings from the pop-up menu on the canon ij printer utility2 note • if the c...
Page 98
Changing settings from operation panel quiet setting turning on/off printer automatically initializing printer settings switching/disabling wireless connection function 98.
Page 99
Turning on/off printer automatically you can enable the printer to turn on/off automatically considering the environment turning on printer automatically turning off printer automatically turning on printer automatically you can enable the printer to turn on automatically when you perform printing o...
Page 100
Initializing printer settings you can initialize the printer settings. Important • when using the printer over wireless lan, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network...
Page 101
Switching/disabling wireless connection function follow the procedure below to switch the wireless connection function or to disable it. 1. Make sure that the printer is turned on. 2. Press and hold the wi-fi button and release it when the wi-fi lamp flashes. 3. Press the black button. The on lamp f...
Page 102: Network Connection
Network connection network connection tips 102.
Page 103: Network Connection Tips
Network connection tips default network settings another printer found with same name connecting to another computer via lan/changing from usb to lan connection printing network settings changing wireless lan connection method 103.
Page 104: Default Network Settings
Default network settings lan connection defaults item default change lan disable lan ssid bjnpsetup wireless lan security disable ip address (ipv4) auto setup ip address (ipv6) auto setup set printer name* xxxxxxxxxxxx enable/disable ipv6 enable enable/disable wsd enable timeout setting 15 minutes e...
Page 105
Another printer found with same name when the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • for windows: check the printer's mac address or serial to s...
Page 106: Lan Connection
Connecting to another computer via lan/changing from usb to lan connection for windows: for mac os: for windows: to add a computer to connect to the printer on a lan or to change from usb to lan connection, perform setup using the setup cd-rom or follow the instructions on the canon website. For mac...
Page 107: Printing Network Settings
Printing network settings use the operation panel to print the printer's current network settings. Important • the network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load a sheet of a4 or letter-sized plain paper. 3...
Page 108
Authentication authentication method none/auto/open/shared/wpa-psk/wpa2- psk signal strength signal strength 0 to 100 [%] tcp/ipv4 tcp/ipv4 enable ip address ip address xxx.Xxx.Xxx.Xxx subnet mask subnet mask xxx.Xxx.Xxx.Xxx default gateway default gateway xxx.Xxx.Xxx.Xxx tcp/ipv6 tcp/ipv6 enable/di...
Page 109
Wireless direct wireless direct enable/disable mac address mac address xx:xx:xx:xx:xx:xx connection connection status active/inactive ssid ssid wireless direct ssid password password wireless direct password (10 alphanumeric characters) channel channel 3 encryption encryption method aes authenticati...
Page 110
Pictbridge commun. Pictbridge communication enable/disable dns server obtain dns server address auto- matically auto/manual primary server primary server address xxx.Xxx.Xxx.Xxx secondary server secondary server address xxx.Xxx.Xxx.Xxx proxy server proxy server setting enable/disable proxy address p...
Page 111
Changing wireless lan connection method follow either procedure below to change wireless lan connection method (infrastructure or wireless direct). • for windows: ◦ use the setup cd-rom or follow the instructions on the canon website to redo setup. ◦ perform settings on the network settings screen o...
Page 112
Ensuring optimal printing results ink tips printing tips be sure to make paper settings after loading paper canceling print jobs printer handling precautions keeping print quality high transporting your printer 112.
Page 113: Transporting Your Printer
Transporting your printer when relocating the printer, make sure of the following. Important • pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • with the fine cartridge left installed in the printer, pr...
Page 114
Legal restrictions on scanning/copying scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • paper money • money orders • certificates of deposit • postage stamps (canceled...
Page 115: Specifications
Specifications general specifications printing resolution (dpi) 4800* (horizontal) x 600 (vertical) * ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface usb port: hi-speed usb *1 lan port: wireless lan: ieee802.11n / ieee802.11g / ieee802.11b *2 *1 a computer that complies ...
Page 116
*1 usb connection to pc *2 the wait time for standby cannot be changed. External dimensions approx. 16.8 (w) x 12.1 (d) x 5.8 (h) inches approx. 426 (w) x 306 (d) x 145 (h) mm * with the paper support and paper output tray retracted. Weight approx. 7.6 lb (approx. 3.5 kg) * with the fine cartridges ...
Page 117
Wpa-psk (tkip/aes) wpa2-psk (tkip/aes) setup: wps (push button configuration/pin code method) wcn (wcn-net) easy wireless connect other features: administration password minimum system requirements conform to the operating system's requirements when higher than those given here. Windows operating sy...
Page 118
• windows: a cd-rom drive or internet connection is required during software installation. • windows: internet explorer 8, 9, 10 or 11 is required to install easy-webprint ex. • windows: some functions may not be available with windows media center. • windows: .Net framework 4.5.2 or 4.6 must be ins...
Page 119: Information About Paper
Information about paper supported media types paper load limit unsupported media types handling paper print area 119.
Page 120: Supported Media Types
Supported media types for best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from canon. Use genuine canon paper to print important photos, when possible. Media types genuine canon paper note • for warnings o...
Page 121
Standard sizes: • a4 • b5 • a5 • letter • legal • 4" x 6" (10 x 15 cm) • 5" x 7" (13 x 18 cm) • square 5"x5" 127x127mm • envelope com 10 • envelope dl special sizes special page sizes must be within the following limits: • minimum size: 4.00 x 5.00 inches (101.6 x 127.0 mm) • maximum size: 8.50 x 26...
Page 122: Paper Load Limit
Paper load limit genuine canon paper paper for printing documents: media name rear tray paper output tray canon red label superior approx. 60 sheets approx. 10 sheets canon océ office colour paper approx. 50 sheets approx. 10 sheets paper for printing photos: note • for best results in continuous pr...
Page 123: Unsupported Media Types
Unsupported media types do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • folded, curled, or wrinkled paper • damp paper • paper that is too thin (weighing less than 17 lb (64 g /m 2 )) • paper that is ...
Page 124: Handling Paper
Handling paper • be careful not to rub or scratch the surfaces of any types of paper when handling. • hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from y...
Page 125: Printing From Computer
Printing from computer printing from application software (windows printer driver) printing from application software (mac os printer driver) printing using canon application software printing using a web service printing from a device equipped with windows 10 mobile 125.
Page 126
Printing from application software (mac os printer driver) basic printing setup basic various printing methods changing the print quality and correcting image data overview of the printer driver updating the printer driver 126.
Page 127: Basic Printing Setup
Basic printing setup this section describes the simple setup procedure so that the printer prints properly. 1. Check that printer power is on 2. Load paper in printer 3. Select printer select your model from the printer list in the print dialog . Note • click show details to switch the setup window ...
Page 128
5. From the pop-up menu, select quality & media 6. Select media type select the media type that is loaded in the printer. 128.
Page 129
7. Select print quality for print quality, select high, standard, or draft, whichever matches the purpose. Important • the print quality selections will differ depending on which print setting you select. 8. Click print when you execute printing, the printer prints the document to match the media ty...
Page 130
Important • if you check the do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed. • in the presets section, click save current settings as preset... To register the specified settings . 130
Page 131
Paper settings on the printer driver when you use this printer, selecting a media type that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Canon genuine papers (document printing) media name media type in the printer dri...
Page 132: Various Printing Methods
Various printing methods setting the number of copies and printing order scaled printing page layout printing setting up envelope printing setting paper dimensions (custom size) 132.
Page 133
Setting the number of copies and printing order collate pages + reverse collate pages + normal reverse the procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed specify the number of copies to print from the copies in the print ...
Page 134
5. Click print when you execute print, the specified number of copies will be printed with the specified printing order. Important • when the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are...
Page 135: Scaled Printing
Scaled printing the procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer in the page setup dialog , select your model name from the format for list. 2. Set scaled printing specify the scaling factor in the scale box, and click ok. Note • depending on ...
Page 136: Page Layout Printing
Page layout printing the page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select layout from the pop-up menu in the print dialog 2. Set the number of original you print on one pa...
Page 137
Flip horizontally select this check box to reverse left and right of the document. 4. Click print when you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order. 137.
Page 138: Setting Up Envelope Printing
Setting up envelope printing the procedure for performing envelope printing is as follows: 1. Load envelope into printer 2. Select paper size in print dialog for paper size, select envelope #10, or envelope dl. 3. Set printing orientation to print the addressee information horizontally, select horiz...
Page 139
Setting the print quality level (custom) the print quality level can be set in the custom. The procedure for setting the print quality level is as follows: 1. Select quality & media from the pop-up menu on the print dialog 2. Select the print quality select custom for print quality. 3. Setting the p...
Page 140
Overview of the printer driver canon ij printer driver how to open the printer driver setup window page setup dialog print dialog canon ij printer utility2 display the printing status screen deleting the undesired print job instructions for use (printer driver) 140
Page 141: Canon Ij Printer Driver
Canon ij printer driver the canon ij printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and send...
Page 142
How to open the printer driver setup window you can display the printer driver setup window from the application software you are using. Opening the page setup dialog use this procedure to set the page (paper) settings before printing. 1. Select page setup... From the file menu of the application so...
Page 143: Page Setup Dialog
Page setup dialog in the page setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the page setup dialog, you typically select page setup... From the file menu of your application software. Settings click the pop-up menu, ...
Page 144: Print Dialog
Print dialog in the print dialog, you can set paper type and print quality to start printing. To open the print dialog, you typically select print... From the file menu of your application software. Printer select the model to be used for printing. When you click add printer..., a dialog for specify...
Page 145
Layout you can set page layout printing. Use reverse page orientation to change the paper orientation, and use flip horizontally to print a mirror image of the document. Color matching you can select the color correction method. Paper handling you can set the pages to be printed on paper and the pri...
Page 146: Canon Ij Printer Utility2
Canon ij printer utility2 the canon ij printer utility2 allows you to perform printer maintenance or change the settings of the printer. What you can do with the canon ij printer utility2 you can switch between pages in canon ij printer utility2 by the pop-up menu. You can choose one of the followin...
Page 147
• depending on the items selected, the computer communicates with the printer to obtain information. If the computer is unable to communicate with the printer, an error message may be displayed. If this happens, click cancel to display the most recent settings specified on your computer. 147.
Page 148
Display the printing status screen check the print progress according to the following procedure: 1. Launch the printing status screen • if the print data has been sent to the printer the printing status screen opens automatically. To display the printing status screen, click the (the printer icon) ...
Page 149
Instructions for use (printer driver) this printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the printer driver • when you set up the page setup dialog, be sure to begin by selecting the model you are using from ...
Page 150: Installing Printer Driver
Installing printer driver you can access our web site through the internet and download the latest printer driver for your model. This section explains the procedure for installing the downloaded printer driver. 1. Mount disk double-click the disk image file that you downloaded. The file unzips, and...
Page 151
Printing directly from smartphone/tablet android print using printer with wireless direct 151.
Page 152
Using printer with wireless direct you can connect devices (e.G. Smartphone or tablet) to the printer by two methods below. • wireless connection (connecting devices via a wireless router) • direct wireless connection (connecting devices using wireless direct) this section describes wireless direct,...
Page 153
5. Press the color button or the black button to finalize selection. Note • to check the printer's mac address and serial number, and the current wireless direct settings, print out the network setting information. Printing network settings changing settings of a device and connecting it to the prin...
Page 154
For ios for android changing printer setting to use wireless lan follow the procedure below to change the printer setting to use wireless lan. 1. Make sure printer is turned on. 2. Press and hold the wi-fi button and release it when the wi-fi lamp flashes. 3. Press the black button. The on lamp flas...
Page 155: Making Copies On Plain Paper
Making copies on plain paper load the original on the platen glass to copy. 1. Make sure that the printer is turned on. 2. Load a4 or letter-sized plain paper. 3. Load the original on the platen glass. Note • you can switch the size of paper loaded in the rear tray between a4 and letter. Switching p...
Page 156
• to set the print quality to "draft" (speed priority) you can set the print quality to "draft" (speed priority) following the procedure below. 1. Press and hold down the color or black button for 2 or more seconds in step 4. The on lamp flashes once. 2. Release the button. The printer starts copyin...
Page 157
Switching page size between a4 and letter this setting is useful if you usually load letter-sized paper in the rear tray. 1. Make sure that the printer is turned on. 2. Press and hold the stop button until the alarm lamp flashes 10 times. 3. Release the stop button. The on lamp starts flashing inste...
Page 158
Scanning from computer (mac os) scanning using scanner driver (ica driver) using ij scan utility using scanner driver (ica driver) scanning tips positioning originals (scanning from computer) network scan settings 158.
Page 159
Scanning using scanner driver (ica driver) using ij scan utility using scanner driver (ica driver) 159.
Page 160: Using Ij Scan Utility
Using ij scan utility what is ij scan utility (scanner software)? Starting ij scan utility using auto scan function basics scanning documents scanning photos scanning multiple originals at one time ij scan utility screens 160
Page 161
What is ij scan utility (scanner software)? Ij scan utility is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the ij scan utility main screen. Ij scan utility features multiple scanning modes auto allows for ...
Page 162
Important • some functions are available only when my image garden is installed. Note • to set the applications to integrate with, see settings dialog . 162.
Page 163: Starting Ij Scan Utility
Starting ij scan utility note • if you have more than one scanner or have changed from usb to network connection, set up the network environment from ij scan utility. Network scan settings select applications from go menu of finder, and then double-click canon utilities > ij scan utility > canon ij ...
Page 164: Using Auto Scan Function
Using auto scan function auto scan allows for automatic detection of the item type. Important • the following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking driver in the ij scan utility main scr...
Page 165: Ij Scan Utility Screens
Ij scan utility screens ij scan utility main screen settings dialog settings (auto scan) dialog settings (document scan) dialog settings (photo scan) dialog settings (general settings) dialog 165.
Page 166: Ij Scan Utility Main Screen
Ij scan utility main screen select applications from go menu of finder, and then double-click canon utilities > ij scan utility > canon ij scan utility2 icon to start ij scan utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon. Product name display...
Page 167
Driver allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the settings (driver) dialog. Instructions opens this guide. Settings... Displays the settings dialog in which you can specify the scan/save settings and...
Page 168: Settings Dialog
Settings dialog the settings dialog has two tabs: (scanning from a computer) and (general settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (scanning from a computer) tab set the default actions when scanning fro...
Page 169: Settings (Auto Scan) Dialog
Settings (auto scan) dialog click auto scan on the (scanning from a computer) tab to display the settings (auto scan) dialog. In the settings (auto scan) dialog, you can make advanced scan settings to scan by automatically detecting the item type. (1) scan options area (2) save settings area (3) app...
Page 170
• long narrow items such as panoramic photos • reflective disc labels may not be scanned as expected. • place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to " positioning originals (scanning from computer) " for how to place items. Note • to redu...
Page 171
Positioning originals (scanning from computer) jpeg image quality you can specify the image quality of jpeg files. Pdf compression select the compression type for saving pdf files. Standard it is recommended that you normally select this setting. High compresses the file size when saving, allowing y...
Page 172
Note • to add an application or folder to the pop-up menu, select add... From the pop-up menu, then click (plus) in the displayed dialog and specify the application or folder. Instructions opens this guide. Defaults you can restore the settings in the displayed screen to the default settings. 172.
Page 173
Settings (document scan) dialog click document scan on the (scanning from a computer) tab to display the settings (document scan) dialog. In the settings (document scan) dialog, you can make advanced scan settings to scan items as documents. (1) scan options area (2) save settings area (3) applicati...
Page 174
Color mode select the color mode in which to scan the item. Paper size select the size of the item to be scanned. When you select custom, a screen in which you can specify the paper size appears. Select a unit, then enter the width and height, and then click ok. Note • click defaults to restore the ...
Page 175
Printed materials are displayed as a collection of fine dots. "moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Note • scanning takes longer than usual when you enable reduce moire. Reduce gutter shadow reduces...
Page 176
• documents with patterned backgrounds in that case, select the check scan results and specify save settings checkbox, and then rotate the image in the save settings dialog. (2) save settings area file name enter the file name of the image to be saved. When you save a file, the date and four digits ...
Page 177
Jpeg image quality you can specify the image quality of jpeg files. Important • this appears only when jpeg/exif is selected in data format. Create a pdf file that supports keyword search select this checkbox to convert text in images into text data and create pdf files that support keyword search. ...
Page 178
You can specify the e-mail client you want to start from the pop-up menu. Start ocr select this when you want to convert text in the scanned image into text data. You can specify the application from the pop-up menu. Do not start any application saves to the folder specified in save in. Note • to ad...
Page 179
Settings (general settings) dialog click the (general settings) tab to display the settings (general settings) dialog. In the settings (general settings) dialog, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save...
Page 180
Folder to save temporary files displays the folder in which to save images temporarily. Click browse... To specify the destination folder. Instructions opens this guide. Defaults you can restore the settings in the displayed screen to the default settings. 180
Page 181: Network Selection Screen
Network selection screen you can select the scanners or printers to be used for scanning or printing over a network from your computer. Network selection screen in product name in the settings (general settings) dialog, select an item with "network" after the product name from the list, then click s...
Page 182
Using scanner driver (ica driver) you can scan by starting the scanner driver from various applications. Refer to help of mac os for how to scan. Note • refer to " image corrections and color adjustments " for details on the setting procedures for image correction and color adjustment. • refer to " ...
Page 183
Image corrections and color adjustments correct images and adjust colors using the scanner driver (ica (image capture architecture) driver). Important • when image correction or color adjustment is applied to items without moire, dust/scratches, or faded colors, the color tone may be adversely affec...
Page 184
Document applies image adjustment suitable for text documents. Note • if the image is not adjusted properly with auto, specify the item type. • the color tone may change from the source image due to the image adjustment. In that case, set image adjustment to none. Reduce dust scanned photos may cont...
Page 185
Grain correction use this function to reduce graininess (roughness) in photos taken with high-speed or sensitized film, etc. None graininess will not be reduced. Low select this when the photo is slightly grainy. Medium it is recommended that you normally select this setting. High select this when t...
Page 186
• how to place the item depends on your model and the item to be scanned. Unsharp mask emphasizes the outline of the subjects to sharpen the image. Descreen reduces moire patterns. Printed materials are displayed as a collection of fine dots. "moire" is a phenomenon where uneven gradation or a strip...
Page 187
General notes (scanner driver) the scanner driver (ica (image capture architecture) driver) is subject to the following restrictions. Keep these points in mind when using the scanner driver. Scanner driver restrictions • if the computer is shared among multiple users or when you have logged out and ...
Page 188: Updating The Scanner Driver
Updating the scanner driver obtaining the latest scanner driver before installing the scanner driver installing the scanner driver 188.
Page 189
Obtaining the latest scanner driver upgrading your current scanner driver (ica (image capture architecture) driver) to the latest scanner driver may solve some problems you have experienced. To obtain the scanner driver, access our website and download the scanner driver for your model. Important • ...
Page 190
Before installing the scanner driver check the following points before installing the scanner driver (ica (image capture architecture) driver). Check these also when you cannot install the scanner driver. Machine status • if the machine and computer are connected with a usb cable, disconnect the usb...
Page 191
Installing the scanner driver access our website via the internet to download the latest scanner driver (ica (image capture architecture) driver). Follow these steps to install the downloaded scanner driver. 1. Mount the disk. Double-click the downloaded disk image file. The file is decompressed and...
Page 192: Scanning Tips
Scanning tips positioning originals (scanning from computer) network scan settings 192.
Page 193
Positioning originals (scanning from computer) this section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • do not place objects on the document cover. When you open the document cover, the objects may fall ...
Page 194
Important • large items (such as a4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as pdf files. To save in a for- mat other than pdf, scan by specifying the data format. Multiple items: allow 0.4 inch (1 cm) or more space between the edges (...
Page 195: Network Scan Settings
Network scan settings you can connect your scanner or printer to a network to share it among multiple computers. Important • multiple users cannot scan at the same time. • to scan over a network, enable bonjour on your scanner or printer. Note • complete the network settings of your scanner or print...
Page 196: Frequently Asked Questions
Network cannot find printer on network cannot find printer while using wireless lan network key unknown for other questions about network, click here . Print printing does not start paper is blank/printing is blurry/colors are wrong/white streaks appear print results are unsatisfactory paper jams er...
Page 197
Cannot set correctly (network) cannot find printer on check printer settings screen cannot find printer while using wireless lan printer suddenly cannot be used network key unknown administrator password set for printer unknown printer cannot be used after replacing wireless router or changing its s...
Page 198
Network settings and common problems here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless lan wireless direct wireless lan cannot find printer cannot find printer while using wireless lan cannot find printer on check printer settings ...
Page 199
Checking wireless router ssid for smartphone/tablet setting up using smartphone/tablet cannot print/scan from smartphone/tablet downloading canon print inkjet/selphy problems while using printer message appears on computer during setup printing is slow ink level not shown on printer status monitor (...
Page 200
Connecting the printer to a network available connection methods the following connection methods are available on the printer. • wireless connection connect the printer and computer/smartphone/tablet using a wireless router. If you have a wireless router, we recommend you use one for wireless conne...
Page 201
Troubleshooting see network settings and common problems for troubleshooting on network connection. Notice/restriction see below for details. • restrictions on network settings: restrictions • notices when printing using web service: notice for web service printing 201.
Page 202: Restrictions
Restrictions when connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connec...
Page 203
• in wireless direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • devices connec...
Page 204
Network communication problems cannot find printer on network network connection problems other network problems 204.
Page 205
Cannot find printer on network while performing printer setup: cannot find printer on check printer settings screen during setup (windows) cannot proceed beyond printer connection screen/connect cable screen while using printer: cannot find printer while using wireless lan 205.
Page 206: Setup (Windows)
Cannot find printer on check printer settings screen during setup (windows) if the printer cannot be found and the check printer settings screen appears after searching the printer by automatic search on the search for printers screen, click redetect and search for the printer again by the ip addres...
Page 207
Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking power status are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the power is on make sure network device (router, etc.) is turned on. If printer...
Page 208
Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking pc network connection can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot vie...
Page 209: Environment
Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking wireless lan environment check wireless router configuration and make sure the printer is not placed too far away from the wireless router. For more on checking the setting of the wireless router, refer...
Page 210: Settings
Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking security software settings disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your co...
Page 211
Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking wireless router settings check wireless router settings. Check wireless router network connection settings, such as ip address filtering, mac address filtering, encryption key, and dhcp function. Make s...
Page 212: Screen
Cannot proceed beyond printer connection screen/connect cable screen if you cannot proceed beyond the printer connection screen or the connect cable screen, check the following. Check1 make sure usb cable is securely plugged in to printer and computer. Connect the printer and the computer using a us...
Page 213
◦ if the connection failed. Screen appears: 1. Click next. 2. Click next on displayed screen. 3. Click back to top on select printer screen. 4. Click exit on start setup screen and finish setup. 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo ...
Page 214
Cannot find printer while using wireless lan note • this section describes the troubleshooting when using the computer. For the troubleshooting when using the smartphone or the tablet: cannot print/scan from smartphone/tablet check1 check the power status of printer and other devices (wireless route...
Page 215
To check the current network settings of the printer, print out the network setting information. Printing network settings note • for windows, you can use ij network device setup utility to change printer's settings according to those of wireless router. Check6 make sure the printer is not placed to...
Page 216
If "tcp/ipv6" is set to "enable", both ipv4 and ipv6 are enabled. Press and hold stop button and release it when alarm lamp flashes 23 times. Ipv6 is disabled and only ipv4 is enabled. If the problem is not resolved, redo setup. • for windows: use the setup cd-rom or follow the instructions on the c...
Page 217: Network Connection Problems
Network connection problems printer suddenly cannot be used network key unknown printer cannot be used after replacing wireless router or changing its settings 217.
Page 218
Printer suddenly cannot be used cannot communicate with printer following network settings change cannot communicate with printer via wireless lan cannot communicate with printer using wireless direct cannot print or scan from a computer connected to the network cannot communicate with printer follo...
Page 219
Network settings (ij network device setup utility) (windows) check4 make sure the printer is not placed too far away from the wireless router. Place the wireless router and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. ...
Page 220
• positioning: make sure there are no obstacles between the wireless router and the printer. Cannot communicate with printer using wireless direct check1 check the power status of printer and other devices (smartphone or tablet). Turn on the printer or devices. If the power is already turned on, tur...
Page 221
Printing network settings check6 make sure the printer is not placed too far away from the device. Place the device and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building mat...
Page 222: Network Key Unknown
Network key unknown wpa/wpa2 or wep key set for wireless router unknown, cannot connect setting an encryption key wpa/wpa2 or wep key set for wireless router unknown, cannot connect for more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its ...
Page 223
• using wep the key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer. To communicate with a wireless router that uses automatically generated wep keys, you must set the printer to use the key generated ...
Page 224: Changing Its Settings
Printer cannot be used after replacing wireless router or changing its settings when you replace a wireless router, redo the network setup for the printer. • for windows: use the setup cd-rom or follow the instructions on the canon website. • for mac os: follow the instructions on the canon website....
Page 225
With encryption on, cannot communicate with printer after changing encryption type at wireless router if you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type se...
Page 226: Other Network Problems
Other network problems checking network information restoring to factory defaults message appears on computer during setup packets are sent constantly (windows) 226.
Page 227: Checking Network Information
Checking network information checking printer ip address or mac address checking computer ip address or mac address checking communication between the computer, the printer, and the wireless router checking network setting information checking printer ip address or mac address to check the printer's...
Page 228
Checking communication between the computer, the printer, and the wireless router perform a ping test to check if communication is taking place. • for windows: 1. Select command prompt as shown below. In windows 10, right-click start button and select command prompt. In windows 8.1 or windows 8, sel...
Page 229
3 packets transmitted, 3 packets received, 0% packet loss if packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking network setting information to check the printer's network settings information, print out the network settings infor...
Page 230
Restoring to factory defaults important • for windows: initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the setup cd-rom ...
Page 231: Printing Problems
Printing problems printing does not start no ink comes out paper does not feed properly/"no paper" error print results are unsatisfactory 231.
Page 232: Printing Does Not Start
Printing does not start check1 make sure printer is securely plugged in and press on button to turn it on. The on lamp flashes while the printer is initializing. Wait until the on lamp stops flashing and remains lit. Note • if you are printing large data such as photos or other graphics, printing ma...
Page 233
Click print options on page setup sheet of the printer driver. Then set prevention of print data loss to on in the dialog that appears. * this may reduce print quality. Check6 if printing from your computer, restart computer. 233.
Page 234: No Ink Comes Out
No ink comes out check1 when a fine cartridge runs out of ink, replace it with a new one. Check2 is the fine cartridge installed properly? If the fine cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, t...
Page 235
Paper does not feed properly/"no paper" error check1 make sure paper is loaded. Loading paper check2 when loading paper, consider the following. • when loading two or more sheets of paper, align the edges of the sheets before loading the paper. • when loading two or more sheets of paper, make sure t...
Page 236
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Check7 clean paper feed roller. Cleaning paper feed rollers note • cleaning the paper feed roller abrades it, so do this only when necessary. If the me...
Page 237
Print results are unsatisfactory if the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 do page size and media type settings match size and type of loaded paper? If these settings do not match, it is ...
Page 238
Back of paper is smudged uneven or streaked colors 238.
Page 239: Appear
Paper is blank/printing is blurry/colors are wrong/white streaks appear printing is blurry colors are wrong 239.
Page 240
White streaks appear check1 check paper and print quality settings. Print results are unsatisfactory check2 are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, p...
Page 241
Then install the fine cartridges again. Push up the fine cartridge until it clicks into place. After confirming that the fine cartridge is installed properly, close the cover. • when copying, see also the sections below: check6 is platen glass dirty? Clean the platen glass. Cleaning the platen glass...
Page 242: Colors Are Unclear
Colors are unclear check1 is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see if printing is faint o...
Page 243: Lines Are Misaligned
Lines are misaligned check1 check paper and print quality settings. Print results are unsatisfactory check2 perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the print head note • if the problem is no...
Page 244
Paper is smudged / printed surface is scratched paper is smudged smudged edges smudged surface printed surface is scratched check1 check paper and print quality settings. Print results are unsatisfactory check2 check paper type. Make sure you are using the right paper for what you are printing. Medi...
Page 245
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions...
Page 246
Clean the platen glass. Cleaning the platen glass and document cover check7 is paper feed roller dirty? Clean paper feed roller. Cleaning the paper feed rollers note • cleaning the paper feed roller abrades it, so do this only when necessary. Check8 is inside of printer dirty? During duplex printing...
Page 247: Scanning Problems (Mac Os)
Scanning problems (mac os) scanning problems ij scan utility error messages scanner driver (ica driver) error messages 247.
Page 248: Scanning Problems
Scanning problems scanner does not work scanner driver does not start 248.
Page 249: Scanner Does Not Work
Scanner does not work check 1 make sure that your scanner or printer is turned on. Check 2 connect the usb cable to a different usb port on the computer. Check 3 if the usb cable is connected to a usb hub, remove it from the usb hub and connect it to a usb port on the computer. Check 4 with network ...
Page 250
Scanner driver does not start check 1 make sure the scanner driver (ica (image capture architecture) driver) is installed. If not installed, install the scanner driver from our website. Check 2 select your scanner or printer on the application's menu. Note • the operation may differ depending on the...
Page 251: Mechanical Problems
Mechanical problems power does not come on power shuts off by itself usb connection problems cannot communicate with printer via usb 251.
Page 252: Power Does Not Come On
Power does not come on check1 press on button. Check2 make sure power plug is securely connected to printer, and then turn it back on. Check3 unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest canon...
Page 253: Power Shuts Off By Itself
Power shuts off by itself check if printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • if you are using a windows and if you ...
Page 254: Usb Connection Problems
Usb connection problems printing or scanning is slow/hi-speed usb connection does not work/"this device can perform faster" message appears (windows) if your system environment does not support hi-speed usb, the printer operates at the slower speed of usb 1.1. In this case, the printer works properl...
Page 255
Cannot communicate with printer via usb check1 make sure printer is turned on. Check2 connect usb cable properly. As the illustration below, the usb port is at the back of the printer. Check3 make sure enable bidirectional support is selected in ports sheet of properties dialog box of printer driver...
Page 256
Installation and download problems cannot install mp drivers updating mp drivers in network environment (windows) 256.
Page 257: Cannot Install Mp Drivers
Cannot install mp drivers for windows: for mac os: for windows: • if installation does not start when you insert setup cd-rom: follow the instructions below to start the installation. 1. Make the following settings. ◦ in windows 10, click start button > file explorer, and then click this pc from lis...
Page 258
• if you cannot get past the printer connection screen: cannot proceed beyond printer connection screen • other cases: reinstall the mp drivers. If the mp drivers were not installed correctly, uninstall the mp drivers, restart your computer, and then reinstall the mp drivers. Deleting the unnecessar...
Page 259
Updating mp drivers in network environment (windows) download the latest mp drivers. The latest mp drivers for your model are available for download on the canon website. Uninstall the existing mp drivers and follow the installation instructions to install the latest mp drivers that you downloaded. ...
Page 260: Errors and Messages
Errors and messages an error occurs message appears 260
Page 261: An Error Occurs
An error occurs if an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, the alarm lamp flashes and a support code (error number) appears on the computer scr...
Page 262
14 flashes ink cartridge cannot be recognized. 1684 15 flashes fine cartridge cannot be recognized. 1682 16 flashes ink has run out. 1688 on lamp and alarm lamp flash alternately example of 2 times flashing: (a) flashes (b) goes off number of flashes cause support code 2 flashes printer error has oc...
Page 263
6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 when a support code and a message are displayed on the computer screen: • for windows: • for mac os: 263.
Page 264
* the screen differs depending on the os you are using. For details on how to resolve errors, see list of support code for error . Note • for details on how to resolve errors without support codes, see message appears . 264.
Page 265: Message Appears
Message appears this section describes some of the errors and messages that may appear. Note • a support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see list of support code for error . Error regarding power cord being unplugged is ...
Page 266
Uninstall the mp drivers following the procedure described in deleting the unnecessary mp drivers and reinstall them from the setup cd-rom or the canon website. Check4 when printer is connected to your computer with a usb cable, check device status from your computer. Follow the procedure below to c...
Page 267
Inkjet printer/scanner/fax extended survey program screen is displayed (windows) if the inkjet printer/scanner/fax extended survey program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years. Read the information ...
Page 268
• changing confirmation screen setting: 1. Make the following settings. ◦ in windows 10, right-click start button and select programs and features. ◦ in windows 8.1 or windows 8, select control panel from settings charm on desktop > programs > programs and features. ◦ in windows 7, or windows vista,...
Page 269
• if you agree to participate in survey program: click agree and follow the on-screen instructions. The printer usage information is sent via the internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note • ...
Page 270
2. Select applications from go menu of finder, double-click the canon utilities folder and inkjet extended survey program folder. 3. Move canon inkjet printer/scanner/fax extended survey program.App to trash. 4. Restart computer. Empty trash and restart your computer. • changing setting: to display ...
Page 271
List of support code for error support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response. Supp...
Page 272
List of support code for error (paper jams) if paper jams, remove it following the appropriate procedure as shown below. • if you can see the jammed paper at the paper output slot or the rear tray: 1300 • if the paper tears and you cannot remove it from the paper output slot or from the rear tray: p...
Page 273: 1300
1300 cause paper is jammed in paper output slot or in rear tray. What to do remove the jammed paper following the procedure below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear ...
Page 274
Paper is jammed inside printer if the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • if paper becomes jammed during printing and y...
Page 275
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining...
Page 276
• any paper left in the left and right empty spaces (b) in the printer? 7. Close cover. All jobs in the print queue are canceled. Redo the printing. Note • when reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer scree...
Page 277: 1000
1000 cause possible causes include the following. • there is no paper in the rear tray. • paper is not loaded properly. What to do take the corresponding actions below. • load paper in the rear tray. • align the paper guide with the paper stack when you load paper. After carrying out the above measu...
Page 278: 1200
1200 cause cover is open. What to do close the cover and wait for a while. Do not close it while you are replacing a fine cartridge. 278.
Page 279: 1203
1203 cause cover is opened during printing. What to do if paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's black or color button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next pa...
Page 280: 1401
1401 cause fine cartridge is not installed. What to do install the fine cartridge. If the error is not resolved, the fine cartridge may be damaged. Contact your nearest canon service center to request a repair. 280
Page 281: 1485
1485 cause appropriate ink cartridge is not installed. What to do printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's stop button. 281.
Page 282: 1682
1682 cause fine cartridge cannot be recognized. What to do replace the fine cartridge. If the error is not resolved, the fine cartridge may be damaged. Contact your nearest canon service center to request a repair. 282.
Page 283: 1686
1686 cause the ink may have run out. What to do the function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's stop button for at least 5 seconds. Canon recommends to us...
Page 284: 1688
1688 cause the ink has run out. What to do replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the machine's stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The...
Page 285: 168A
168a cause fine cartridge is not installed properly, or fine cartridge not compatible with this printer is installed. What to do retract the output tray extension and the paper output tray, open the cover, and then remove the fine cartridges. Make sure the fine cartridge compatible with the printer ...
Page 286: 1700
1700 cause ink absorber is almost full. What to do press the printer's black or color button to continue printing. Contact your nearest canon service center to request a repair. 286.
Page 287: 1890
1890 cause protective material or tape may still be attached to fine cartridge holder. What to do make sure the protective material and tape have been removed from the fine cartridge holder. If the protective material or tape is still there, retract the output tray extension and the paper output tra...
Page 288: 2900
2900 cause scanning print head alignment sheet failed. What to do press the printer's black or color button and follow the instructions below. • make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • make sure the platen glass and the print hea...
Page 289: 2901
2901 cause print head alignment pattern has been printed and printer is waiting to scan sheet. What to do scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment ma...
Page 290: 4102
4102 cause media type and paper size are not set correctly. What to do press the printer's stop button to cancel printing, change the media type or paper size setting, and then redo the printing. • when the media type is set to photo paper plus glossy ii: set the paper size to 4" x 6" (10 x 15 cm) o...
Page 291: 4103
4103 cause cannot perform printing with current print settings. What to do press the printer's stop button to cancel printing. Then change the print settings and retry printing. 291.
Page 292: 5011
5011 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 292.
Page 293: 5012
5012 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 293.
Page 294: 5100
5100 cause printer error has occurred. What to do cancel printing and turn off the printer. Check the following: • make sure fine cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • make sure the fine cartridges are properly installed. Push up the fine c...
Page 295: 5200
5200 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 295.
Page 296: 5B00
5b00 cause printer error has occurred. What to do contact your nearest canon service center to request a repair. 296.
Page 297: 6000
6000 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 297.