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Canon E470 Series Online Manual

Other manuals for E470 Series: Online Manual

Summary of E470 Series

  • Page 1

    E470 series online manual overview printing scanning frequently asked questions english.

  • Page 2: Contents

    Contents using this online manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 trademarks and licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 basic operation. . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 3

    Weee (eu&eea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 main components and their use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 main components. . . . . . . . ....

  • Page 4

    Information about paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 supported media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 paper load limit. . . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 5

    Using ij scan utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 what is ij scan utility (scanner software)?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 starting ij scan u...

  • Page 6

    Cannot find printer while using wireless lan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 network connection problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 printer suddenly cannot be used. ...

  • Page 7

    List of support code for error (paper jams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325 1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326 paper is jammed inside pr...

  • Page 8: Using This Online Manual

    Using this online manual symbols used in this document touch-enabled device users (windows) symbols used in this document warning instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation....

  • Page 9: Trademarks and Licenses

    Trademarks and licenses • microsoft is a registered trademark of microsoft corporation. • windows is a trademark or registered trademark of microsoft corporation in the u.S. And/or other countries. • windows vista is a trademark or registered trademark of microsoft corporation in the u.S. And/or oth...

  • Page 10

    Apache license version 2.0, january 2004 http://www.Apache.Org/licenses/ terms and conditions for use, reproduction, and distribution 1. Definitions. "license" shall mean the terms and conditions for use, reproduction, and distribution as defined by sections 1 through 9 of this document. "licensor" ...

  • Page 11

    Copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute the work and such derivative works in source or object form. 3. Grant of patent license. Subject to the terms and conditions of this license, each contributor hereby grants to ...

  • Page 12

    Limitation, any warranties or conditions of title, non-infringement, merchantability, or fitness for a particular purpose. You are solely responsible for determining the appropriateness of using or redistributing the work and assume any risks associated with your exercise of permissions under this l...

  • Page 13

    * redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials ...

  • Page 14

    This distribution may include materials developed by third parties. Sun, sun microsystems, the sun logo and solaris are trademarks or registered trademarks of sun microsystems, inc. In the u.S. And other countries. Redistribution and use in source and binary forms, with or without modification, are ...

  • Page 15

    ---- part 6: cisco/buptnic copyright notice (bsd) ----- copyright (c) 2004, cisco, inc and information network center of beijing university of posts and telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided th...

  • Page 16

    In contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage. Leadtools copyright (c) 1991-2009 lead technologies, inc. Cmap resources -------------------------------------------------...

  • Page 17

    Copyright (c) 1998, 1999, 2000 thai open source software center ltd permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "software"), to deal in the software without restriction, including without limitation the rights ...

  • Page 18: Basic Operation

    Basic operation printing photos from a computer copying 18.

  • Page 19

    Printing photos from a computer this section describes how to print photos with my image garden. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically with the print side facing you. 4. Adjust the paper guide. 5. Click the my image garde...

  • Page 20

    Note • the number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 6. Click the folder with photos you want to print. 7. Click the photos you want to print. To select two or more photos at a time, click photos while pressing ...

  • Page 21

    For mac os, click ok in the confirmation message and then click print. Note • my image garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • for windows: my image garden guide • for mac os: my image garden guide 21.

  • Page 22: Copying

    Copying this section describes how to load originals and copy them to plain paper. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically with the print side facing you. 4. Adjust the paper guide. 5. Open the document cover. 22.

  • Page 23

    6. Load the original with the side to copy facing down and align it with the alignment mark. 7. Close the document cover. 8. Press the black button or color button. Important • do not open the document cover until copying is complete. Note • your machine is equipped with many other convenient copy f...

  • Page 24

    Handling paper, originals, fine cartridges, etc. Loading paper loading originals replacing a fine cartridge 24.

  • Page 25: Loading Paper

    Loading paper loading plain paper / photo paper loading envelopes 25.

  • Page 26

    Loading plain paper / photo paper you can load plain paper or photo paper. Important • if you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • we recommend canon genuine photo paper for printing photos. For d...

  • Page 27

    3. Slide the paper guide (a) to the left, and load the paper against the far right of the rear tray with the print side facing you. 4. Slide the paper guide (a) to align it with the paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Important • a...

  • Page 28

    Note • do not load sheets of paper higher than the load limit mark (d). Note • the printer may make operating noise when feeding paper. • after loading paper, select the size and type of the loaded paper on the print settings screen of the printer driver. 28.

  • Page 29: Loading Envelopes

    Loading envelopes you can load envelope dl and envelope com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • printing of envelopes from a digital camera is not supported. • do not use the following ...

  • Page 30

    3. Slide the paper guide (a) to the left, and load the envelopes against the far right of the rear tray with the print side facing you. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up. Up to 5 envelopes can be loaded at once. 4. Slide the p...

  • Page 31

    Note • the printer may make operating noise when feeding envelopes. • after loading envelopes, select the size and type of the loaded envelopes on the print settings screen of the printer driver. 31.

  • Page 32: Loading Originals

    Loading originals loading originals on the platen glass supported originals 32.

  • Page 33

    Loading originals on the platen glass 1. Load an original on the platen glass. 1. Open the document cover. Important • do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. 2. Load the original with the ...

  • Page 34

    2. Close the document cover gently. Important • after loading the original on the platen glass, be sure to close the document cover before starting to copy or scan. 34.

  • Page 35: Supported Originals

    Supported originals item details types of originals - text document, magazine, or newspaper - printed photo, postcard, business card, or disc (bd/dvd/cd, etc.) size (width x height) max. 8.5 x 11.7 inches (216 x 297 mm) 35.

  • Page 36: Replacing A Fine Cartridge

    Replacing a fine cartridge replacing a fine cartridge checking the ink status with the ink lamps on the operation panel 36.

  • Page 37: Replacing A Fine Cartridge

    Replacing a fine cartridge when remaining ink cautions or errors occur, the ink lamps and the alarm lamp will flash to inform you of the error. In this state, the printer cannot print or scan. Count the number of flashes and take appropriate action. An error occurs replacing procedure when you need ...

  • Page 38

    • for mac os: setting the ink cartridge to be used • color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be neces...

  • Page 39

    2. Remove the fine cartridge. Important • handle the fine cartridge carefully to avoid staining of clothing or the surrounding area. • discard the empty fine cartridge according to the local laws and regulations regarding disposal of consumables. 6. Prepare a new fine cartridge. 1. Take a new fine c...

  • Page 40

    Important • if you shake a fine cartridge, ink may spill out and stain your hands and the surrounding area. Handle a fine cartridge carefully. • be careful not to stain your hands and the surrounding area with ink on the removed protective tape. • do not reattach the protective tape once you have re...

  • Page 41

    Important • insert the fine cartridge gently so that it does not hit the electrical contacts on the fine cartridge holder. 2. Push the fine cartridge in and up firmly until it snaps into place. 41.

  • Page 42

    Important • check if the fine cartridge is installed correctly. • the printer cannot print unless both the color fine cartridge and black fine cartridge are installed. Be sure to install both cartridges. 8. Close the cover. Note • if the alarm lamp lights or flashes after the cover is closed, take a...

  • Page 43

    Checking the ink status with the ink lamps on the operation panel note • the ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new fine cartridge is installed, and then starts to detect a remaining ink level. If you install a ...

  • Page 44: Maintenance

    Maintenance if printing is faint or uneven performing maintenance functions from your computer (windows) performing maintenance functions from your computer (mac os) cleaning 44.

  • Page 45

    If printing is faint or uneven maintenance procedure printing the nozzle check pattern examining the nozzle check pattern cleaning the print head deep print head cleaning aligning the print head 45.

  • Page 46: Maintenance Procedure

    Maintenance procedure if print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.G. Misaligned printed ruled lines), perform the maintenance procedure below. Important • do not rinse or wipe the fine cartridge. This can cause trouble with the fine cartridg...

  • Page 47

    Step2 examine the nozzle check pattern . If there are missing lines or horizontal white streaks in the pattern: step3 clean the print head. From the printer cleaning the print head from the computer • for windows: cleaning the print heads • for mac os: cleaning the print heads after cleaning the pri...

  • Page 48

    When the print results are not even such as the ruled lines are misaligned: step align the print head. From the printer aligning the print head from the computer • for windows: adjusting print head position automatically • for mac os: adjusting print head position automatically 48.

  • Page 49

    Printing the nozzle check pattern print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • if the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the fine cartridge whose ink is low. You need to prepare...

  • Page 50

    Examining the nozzle check pattern examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (a) or horizontal white streaks in the pattern (b). (c) number of sheets printed so far if there are missing lines in the pattern (a): cleani...

  • Page 51: Cleaning The Print Head

    Cleaning the print head clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. ...

  • Page 52: Deep Print Head Cleaning

    Deep print head cleaning if print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Make sure that the...

  • Page 53: Aligning The Print Head

    Aligning the print head if printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • if the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the fine cartridge whose ink is low. You need t...

  • Page 54

    Important • do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • if the print head alignment sheet was not printed correctly, press the stop button, then redo this procedure from the beginning. 5. Scan the print head ...

  • Page 55

    Adjusting print head position • for mac os: adjusting print head position • to print and check the current head position adjustment values, hold down the stop button until the alarm lamp flashes six times, then release it immediately. 55.

  • Page 56: Cleaning

    Cleaning cleaning exterior surfaces cleaning the platen glass and document cover cleaning paper feed rollers cleaning inside the printer (bottom plate cleaning) 56.

  • Page 57: Cleaning Paper Feed Rollers

    Cleaning paper feed rollers if the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. Cleaning will wear out the paper feed rollers, so perform this only when necessary. You need to prepare: a sheet of a4 or lett...

  • Page 58

    Cleaning inside the printer (bottom plate cleaning) remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of a4 or letter-sized plain paper* * be sure to use a...

  • Page 59

    If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • be sure to turn off the power and unplug the power cord before cleaning the printer. 59.

  • Page 60: Overview

    Overview safety safety precautions regulatory information weee (eu & eea) main components and their use main components power supply changing settings changing printer settings from your computer (windows) changing printer settings from your computer (mac os) changing settings from operation panel c...

  • Page 61

    Specifications 61.

  • Page 62: Safety

    Safety safety precautions regulatory information weee (eu&eea) 62.

  • Page 63: Safety Precautions

    Safety precautions choosing a location • do not install the printer in a location that is unstable or subject to excessive vibration. • do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or elect...

  • Page 64: Regulatory Information

    Regulatory information environmental information reducing your environmental impact power consumption and operational modes the amount of electricity a device consumes depends on the way the device is used. This product is designed and set in a way to allow you to reduce the power consumption. After...

  • Page 65: Weee (Eu&eea)

    Weee (eu&eea) only for european union and eea (norway, iceland and liechtenstein) this symbol indicates that this product is not to be disposed of with your household waste, according to the weee directive (2012/19/eu) and national legislation. This product should be handed over to a designated coll...

  • Page 66

    Place par les collectivités locales pour le recyclage des déchets des Équipements Électriques et Électroniques (deee). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangere...

  • Page 67

    Autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de raee, visite la web www.Canon-europe.Com/weee. Només per a la unió europea i a l’espai econòmic europeu (noruega, islàndia i liechtenstein) aquest símbol indica que aquest p...

  • Page 68

    Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a directiva reee (2012/19/ue) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num...

  • Page 69

    ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.Canon-europe.Com...

  • Page 70

    Köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar des...

  • Page 71

    Tylko dla krajów unii europejskiej oraz eog (norwegia, islandia i liechtenstein) ten symbol oznacza, że zgodnie z dyrektywą weee dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/ue) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego....

  • Page 72

    Mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ...

  • Page 73

    Ta simbol pomeni, da tega izdelka v skladu z direktivo oeeo (2012/19/eu) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje el...

  • Page 74

    Mai multe informaţii privind returnarea şi reciclarea produselor deee, vizitaţi www.Canon-europe.Com/ weee. Samo za europsku uniju i eez (norveška, island i lihtenštajn) ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno weee direktivi (2012/19/ec) i vašem nacionaln...

  • Page 75

    Main components and their use main components power supply 75.

  • Page 76: Main Components

    Main components front view rear view inside view operation panel 76.

  • Page 77: Front View

    Front view (1) document cover open to load an original on the platen glass. (2) paper support open to load paper in the rear tray. (3) paper guide align with the left side of the paper stack. (4) rear tray load paper here. Two or more sheets of the same size and type of paper can be loaded at the sa...

  • Page 78

    (8) operation panel use to change the settings of the printer or to operate it. Operation panel (9) platen glass load an original here. 78.

  • Page 79: Rear View

    Rear view (1) power cord connector plug in the supplied power cord. (2) usb port plug in the usb cable to connect the printer with a computer. Important • do not touch the metal casing. • do not plug in or unplug the usb cable while the printer is printing or scanning originals with the computer. 79.

  • Page 80: Inside View

    Inside view (1) fine cartridge (ink cartridges) a replaceable cartridge that integrates print head and ink tank. (2) fine cartridge holder install the fine cartridge. The color fine cartridge should be installed into the left slot and the black fine cartridge should be installed into the right slot....

  • Page 81: Operation Panel

    Operation panel * all lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) on button turns the power on or off. Before turning on the power, make sure that the document cover is closed. (2) on lamp lights after flashing when the power is turned on. Note • you ...

  • Page 82

    Flashes: printing or scanning over wireless lan. Also flashes while configuring the wireless lan connection. Note • if this lamp is off, the printer is not connected to the wireless router. In addition to enabling wireless lan, check the network environment. (5) network lamp lights when the wireless...

  • Page 83: Power Supply

    Power supply confirming that the power is on turning the printer on and off checking the power plug/power cord unplugging the printer 83.

  • Page 84

    Confirming that the power is on the on lamp is lit when the printer is turned on. Note • it may take a while for the printer to start printing immediately after you turn on the printer. 84.

  • Page 85

    Turning the printer on and off turning on the printer 1. Press the on button to turn on the printer. The on lamp flashes and then remains lit. Confirming that the power is on note • it may take a while for the printer to start printing immediately after you turn on the printer. • if the alarm lamp l...

  • Page 86

    Important • when you unplug the power cord after turning off the printer, be sure to confirm that the on lamp is off. Note • you can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This is the default setting...

  • Page 87

    Checking the power plug/power cord unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • the power plug/power cord is hot. • the power plug/power cord is rusty. • the power plug/power cord is bent. • the power plug/power cord i...

  • Page 88: Unplugging The Printer

    Unplugging the printer to unplug the power cord, follow the procedure below. Important • when you unplug the power cord, press the on button, then confirm that the on lamp is off. Unplugging the power cord while the on lamp is lit or flashing may cause drying or clogging of the print head and print ...

  • Page 89: Changing Settings

    Changing settings changing printer settings from your computer (windows) changing printer settings from your computer (mac os) changing settings from operation panel changing printer's setting using web browser 89.

  • Page 90

    Changing printer settings from your computer (windows) changing the print options registering a frequently used printing profile setting the ink cartridge to be used managing the printer power changing the printer operation mode 90

  • Page 91: Changing The Print Options

    Changing the print options you can change the detailed printer driver settings for print data that is sent from an application software. Specify this option if you encounter print failures such as part of an image data being cut off. The procedure for changing the print options is as follows: 1. Ope...

  • Page 92

    Registering a frequently used printing profile you can register the frequently used printing profile to commonly used settings on the quick setup tab. Unnecessary printing profiles can be deleted at any time. The procedure for registering a printing profile is as follows: registering a printing prof...

  • Page 93

    Enter a name in the name field. If necessary, click options..., set the items, and then click ok. In the save commonly used settings dialog box, click ok to save the print settings and return to the quick setup tab. The name and icon are displayed in commonly used settings. Important • to save the p...

  • Page 94

    Setting the ink cartridge to be used this feature enables you to specify the most appropriate fine cartridge among installed cartridges according to an intended use. When one of the fine cartridges becomes empty and cannot be replaced immediately by a new one, you can specify the other fine cartridg...

  • Page 95: Managing The Printer Power

    Managing the printer power this function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: power off the power off function turns off the printer. When you use this function, you will not be able to turn the printer on from th...

  • Page 96

    Click ok. When the confirmation message appears, click ok. The maintenance tab is displayed again. The setting is enabled after this. When you want to disable this function, select disable from the list according to the same procedure. Note • when the printer is turned off, the canon ij status monit...

  • Page 97

    Changing the printer operation mode if necessary, switch between various modes of printer operation. The procedure for configuring custom settings is as follows: custom settings 1. Open the printer driver setup window 2. Make sure that the printer is on, and then click custom settings on the mainten...

  • Page 98

    Important • if you are using user-defined paper, use the custom paper size to correctly set the size of the paper loaded in the printer. If an error message is displayed even though the same size that was set is loaded, clear the check box. Ink drying wait time you can set the length of the printer ...

  • Page 99

    Changing settings from operation panel quiet setting turning on/off printer automatically initializing printer settings switching/disabling wireless connection function 99.

  • Page 100

    Turning on/off printer automatically you can enable the printer to turn on/off automatically considering the environment turning on printer automatically turning off printer automatically turning on printer automatically you can enable the printer to turn on automatically when you perform printing o...

  • Page 101

    Initializing printer settings you can initialize the printer settings. Important • when using the printer over wireless lan, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network...

  • Page 102

    Switching/disabling wireless connection function follow the procedure below to switch the wireless connection function or to disable it. 1. Make sure that the printer is turned on. 2. Press and hold the wi-fi button and release it when the wi-fi lamp flashes. 3. Press the black button. The on lamp f...

  • Page 103: Network Connection

    Network connection network connection tips 103.

  • Page 104: Network Connection Tips

    Network connection tips default network settings another printer found with same name connecting to another computer via lan/changing from usb to lan connection printing network settings changing wireless lan connection method 104.

  • Page 105: Default Network Settings

    Default network settings lan connection defaults item default change lan disable lan ssid bjnpsetup wireless lan security disable ip address (ipv4) auto setup ip address (ipv6) auto setup set printer name* xxxxxxxxxxxx enable/disable ipv6 enable enable/disable wsd enable timeout setting 15 minutes e...

  • Page 106

    Another printer found with same name when the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • for windows: check the printer's mac address or serial to s...

  • Page 107: Lan Connection

    Connecting to another computer via lan/changing from usb to lan connection for windows: for mac os: for windows: to add a computer to connect to the printer on a lan or to change from usb to lan connection, perform setup using the setup cd-rom or follow the instructions on the canon website. For mac...

  • Page 108: Printing Network Settings

    Printing network settings use the operation panel to print the printer's current network settings. Important • the network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load a sheet of a4 or letter-sized plain paper. 3...

  • Page 109

    Authentication authentication method none/auto/open/shared/wpa-psk/wpa2- psk signal strength signal strength 0 to 100 [%] tcp/ipv4 tcp/ipv4 enable ip address ip address xxx.Xxx.Xxx.Xxx subnet mask subnet mask xxx.Xxx.Xxx.Xxx default gateway default gateway xxx.Xxx.Xxx.Xxx tcp/ipv6 tcp/ipv6 enable/di...

  • Page 110

    Wireless direct wireless direct enable/disable mac address mac address xx:xx:xx:xx:xx:xx connection connection status active/inactive ssid ssid wireless direct ssid password password wireless direct password (10 alphanumeric characters) channel channel 3 encryption encryption method aes authenticati...

  • Page 111

    Pictbridge commun. Pictbridge communication enable/disable dns server obtain dns server address auto- matically auto/manual primary server primary server address xxx.Xxx.Xxx.Xxx secondary server secondary server address xxx.Xxx.Xxx.Xxx proxy server proxy server setting enable/disable proxy address p...

  • Page 112

    Changing wireless lan connection method follow either procedure below to change wireless lan connection method (infrastructure or wireless direct). • for windows: ◦ use the setup cd-rom or follow the instructions on the canon website to redo setup. ◦ perform settings on the network settings screen o...

  • Page 113

    Ensuring optimal printing results ink tips printing tips be sure to make paper settings after loading paper canceling print jobs printer handling precautions keeping print quality high transporting your printer 113.

  • Page 114: Transporting Your Printer

    Transporting your printer when relocating the printer, make sure of the following. Important • pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • with the fine cartridge left installed in the printer, pr...

  • Page 115

    Legal restrictions on scanning/copying scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • paper money • money orders • certificates of deposit • postage stamps (canceled...

  • Page 116: Specifications

    Specifications general specifications printing resolution (dpi) 4800* (horizontal) x 600 (vertical) * ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface usb port: hi-speed usb *1 lan port: wireless lan: ieee802.11n / ieee802.11g / ieee802.11b *2 *1 a computer that complies ...

  • Page 117

    *1 usb connection to pc *2 the wait time for standby cannot be changed. External dimensions approx. 16.8 (w) x 12.1 (d) x 5.8 (h) inches approx. 426 (w) x 306 (d) x 145 (h) mm * with the paper support and paper output tray retracted. Weight approx. 7.6 lb (approx. 3.5 kg) * with the fine cartridges ...

  • Page 118

    Wpa-psk (tkip/aes) wpa2-psk (tkip/aes) setup: wps (push button configuration/pin code method) wcn (wcn-net) easy wireless connect other features: administration password minimum system requirements conform to the operating system's requirements when higher than those given here. Windows operating sy...

  • Page 119

    • windows: a cd-rom drive or internet connection is required during software installation. • windows: internet explorer 8, 9, 10 or 11 is required to install easy-webprint ex. • windows: some functions may not be available with windows media center. • windows: .Net framework 4.5.2 or 4.6 must be ins...

  • Page 120: Information About Paper

    Information about paper supported media types paper load limit unsupported media types handling paper print area 120

  • Page 121: Supported Media Types

    Supported media types for best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from canon. Use genuine canon paper to print important photos, when possible. Media types genuine canon paper note • for warnings o...

  • Page 122

    Standard sizes: • a4 • b5 • a5 • letter • legal • 4" x 6" (10 x 15 cm) • 5" x 7" (13 x 18 cm) • square 5"x5" 127x127mm • envelope com 10 • envelope dl special sizes special page sizes must be within the following limits: • minimum size: 4.00 x 5.00 inches (101.6 x 127.0 mm) • maximum size: 8.50 x 26...

  • Page 123: Paper Load Limit

    Paper load limit genuine canon paper paper for printing documents: media name rear tray paper output tray canon red label superior approx. 60 sheets approx. 10 sheets canon océ office colour paper approx. 50 sheets approx. 10 sheets paper for printing photos: note • for best results in continuous pr...

  • Page 124: Unsupported Media Types

    Unsupported media types do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • folded, curled, or wrinkled paper • damp paper • paper that is too thin (weighing less than 17 lb (64 g /m 2 )) • paper that is ...

  • Page 125: Handling Paper

    Handling paper • be careful not to rub or scratch the surfaces of any types of paper when handling. • hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from y...

  • Page 126: Printing From Computer

    Printing from computer printing from application software (windows printer driver) printing from application software (mac os printer driver) printing using canon application software printing using a web service printing from a device equipped with windows 10 mobile 126.

  • Page 127

    Printing from application software (windows printer driver) basic printing setup basic various printing methods changing the print quality and correcting image data overview of the printer driver printer driver description updating the mp drivers 127.

  • Page 128: Basic Printing Setup

    Basic printing setup this section describes settings on the quick setup tab used for basic printing. 1. Check that printer power is on 2. Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings on the quick setup tab, use commonly used settings to select from p...

  • Page 129

    Important • the print quality selections will differ depending on which print setting you select. 6. Click ok the printer will now print using these settings. Important • when you select always print with current settings, the settings on the quick setup, main, and page setup tabs are saved, and tho...

  • Page 130

    Paper settings on the printer driver when you use this printer, selecting a media type that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Canon genuine papers (document printing) media name media type in the printer dri...

  • Page 131: Various Printing Methods

    Various printing methods setting a page size and orientation setting the number of copies and printing order scaled printing page layout printing tiling/poster printing duplex printing setting up envelope printing 131.

  • Page 132

    Setting a page size and orientation the paper size and orientation are essentially determined by the application software. When the page size and orientation set for page size and orientation on the page setup tab are same as those set with the application software, you do not need to select them on...

  • Page 133

    Setting the number of copies and printing order the procedure for specifying the number of copies and printing order is as follows: you can also set the number of copies on the quick setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed for copies on the pa...

  • Page 134

    • print from last page: /collate: • print from last page: /collate: 4. Click ok when you execute print, the specified number of copies will be printed with the specified printing order. Important • when the application software that you used to create the document has the same function, specify the ...

  • Page 135: Scaled Printing

    Scaled printing the procedure for printing a document with pages enlarged or reduced is as follows: 1. Open the printer driver setup window 2. Set scaled printing select scaled from the page layout list on the page setup tab. 3. Select the paper size of the document using page size, select the page ...

  • Page 136

    • specify a scaling factor directly type in a value into the scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click ok when you execute print, the document will be printed with the specified scale. Important • when the application sof...

  • Page 137

    Note • selecting scaled changes the printable area of the document. 137.

  • Page 138: Page Layout Printing

    Page layout printing the page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Open the printer driver setup window 2. Set page layout printing select page layout from the page layout...

  • Page 139

    Page layout to change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page order to change the page arrangement order, select a placement method from the list. Page border to print a page border around each document page, check this check box. ...

  • Page 140: Tiling/poster Printing

    Tiling/poster printing the tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster. The procedure for performing tiling/poster printi...

  • Page 141

    4. Set the number of image divisions and the pages to be printed if necessary, click specify..., specify the following settings in the tiling/poster printing dialog box, and then click ok. Image divisions select the number of divisions (vertical x horizontal). As the number of divisions increases, t...

  • Page 142

    In the settings preview on the left of the page setup tab, click the pages that do not need to be printed. The pages that were clicked are deleted, and only the pages to be printed are displayed. Note • click the deleted pages to display them again. • right-click the settings preview to select print...

  • Page 143: Duplex Printing

    Duplex printing the procedure for printing data on both sides of one sheet of paper is as follows: you can also set duplex printing in additional features on the quick setup tab. 1. Open the printer driver setup window 2. Set duplex printing check the duplex printing (manual) check box on the page s...

  • Page 144

    6. Complete the setup click ok on the page setup tab. When you execute print, the document is first printed on one side of a sheet of paper. After one side is printed, reload the paper correctly according to the message. Then click start printing to print the opposite side. Important • when a media ...

  • Page 145: Setting Up Envelope Printing

    Setting up envelope printing the procedure for performing envelope printing is as follows: 1. Load envelope on the printer 2. Open the printer driver setup window 3. Select the media type select envelope from commonly used settings on the quick setup tab. 4. Select the paper size when the envelope s...

  • Page 146

    6. Select the print quality select high or standard that matches your purpose for print quality. 7. Click ok when you execute print, the information is printed on the envelope. 146.

  • Page 147

    Setting the print quality level (custom) the print quality level can be set in the custom. The procedure for setting the print quality level is as follows: 1. Open the printer driver setup window 2. Select the print quality on the main tab, select custom for print quality, and click set.... The cust...

  • Page 148

    Related topics specifying color correction adjusting color balance adjusting brightness adjusting intensity adjusting contrast 148.

  • Page 149

    Overview of the printer driver canon ij printer driver opening printer driver's setup screen canon ij status monitor checking the ink status from your computer canon ij preview deleting the undesired print job instructions for use (printer driver) 149.

  • Page 150: Canon Ij Printer Driver

    Canon ij printer driver the canon ij printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can unders...

  • Page 151

    Opening printer driver's setup screen you can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the printer driver's setup screen from your application software perform this procedure to set up the print settings during printing. 1. ...

  • Page 152

    Checking the ink status from your computer you can check the remaining ink level and the fine cartridge types for your model. 1. Open the printer driver setup window 2. Launching the canon ij status monitor on the maintenance tab, click view printer status. 3. Display estimated ink levels for estima...

  • Page 153

    Instructions for use (printer driver) this printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the printer driver • with some applications, the copies setting in the page setup tab of the printer driver may not be ...

  • Page 154

    3. Set the page layout that you want, and then click ok to close the window. 4. Without starting printing, close the print dialog box. 5. Open word's print dialog box again. 6. Open the printer driver setup window and click ok. 7. Start printing. • if bitmap printing is enabled in adobe illustrator ...

  • Page 155: Printer Driver Description

    Printer driver description quick setup tab description main tab description page setup tab description maintenance tab description canon ij preview description canon ij status monitor screen 155.

  • Page 156: Quick Setup Tab Description

    Quick setup tab description the quick setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly used settings the names and icons of frequently used printing profiles are registered. When you sele...

  • Page 157

    If page size, orientation, and copies were set from the application software, those settings have priority. Envelope if you select this setting for printing an envelope, media type is set automatically to envelope. In the envelope size setting dialog box, select the size of the envelope to be used. ...

  • Page 158

    2-on-1 printing prints two pages of the document, side by side, on one sheet of paper. To change the page sequence, click the page setup tab, select page layout for page layout, and click specify.... Then in the page layout printing dialog box that appears, specify the page order. 4-on-1 printing pr...

  • Page 159

    Portrait prints the document so that its top and bottom positions are unchanged relative to the paper feed direction. This is the default setting. Landscape prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the maint...

  • Page 160

    Defaults restores all the settings you have changed to their default values. Click this button to return all settings on the quick setup, main, and page setup tabs to their default values (factory settings). Save commonly used settings dialog box this dialog box allows you to save the information th...

  • Page 161

    Custom paper size dialog box this dialog box allows you to specify the size (width and height) of the custom paper. Units select the unit for entering a user-defined paper size. Paper size specifies the width and the height of the custom paper. Measurement is shown according to the units specified i...

  • Page 162: Main Tab Description

    Main tab description the main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings preview the paper illustration shows how the original will be laid out o...

  • Page 163

    Draft this setting is appropriate for test printing. Custom select this when you want to set the printing quality level individually. Set... Select custom for print quality to enable this button. Open the custom dialog box . You can then individually set the print quality level. Color/intensity sele...

  • Page 164

    Important • certain print quality levels cannot be selected depending on the settings of media type. Note • the high, standard, or draft print quality modes are linked with the slider bar. Therefore when the slider bar is moved, the corresponding quality and value are displayed on the left. This is ...

  • Page 165

    Contrast. You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. Print a pattern for color adjustment when the color balance or intensity/contrast is changed, the pattern printing function prints a list of the adjustment results along with the adjustment...

  • Page 166

    Large cyan/magenta/yellow 19 intensity/contrast 25 small cyan/magenta/yellow 7 intensity/contrast 9 color variation between instances sets the amount of color change between neighboring patterns. Select from large, medium, and small. Large produces a large amount of change, and small produces a smal...

  • Page 167

    Adjusting color balance using sample patterns (printer driver) adjusting intensity/contrast using sample patterns (printer driver) specifying color correction adjusting colors with the printer driver printing with icc profiles printing a color document in monochrome displaying the print results befo...

  • Page 168: Page Setup Tab Description

    Page setup tab description the page setup tab allows you to determine how a document is to be arranged on the paper. Also, this tab allows you to set the number of copies and the order of printing. If the application which created the document has a similar function, set them with the application. S...

  • Page 169

    Rotate 180 degrees prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally. Printer paper size selects the size of paper actuall...

  • Page 170

    Specify... Opens the booklet printing dialog box . Click this button to set details on booklet printing. Duplex printing (manual) select whether to print the document to both sides of the paper manually or to one side of the paper. Check this check box to print the document on both sides. This funct...

  • Page 171

    Note • with the xps printer driver, the stamp/background... Button has become the stamp... Button and only the stamp function can be used. Depending on the type of printer driver you are using and the environment, stamp and background may not be available. Custom paper size dialog box this dialog bo...

  • Page 172

    Pasting pages together to create a poster, increasing the number of divisions allows you to create a larger poster. Print "cut/paste" in margins specifies whether to print the words "cut" and "paste" in the margins. These words serve as guidelines for pasting together the pages into a poster. Check ...

  • Page 173

    Specify margin dialog box this dialog box allows you to specify the margin width for the side to be stapled. If a document does not fit on one page, the document is reduced when printed. Margin specifies the width of the stapling margin. The width of the side specified by stapling side becomes the s...

  • Page 174

    Do not allow application software to compress print data compression of the application software print data is prohibited. If the print result has missing image data or unintended colors, selecting this check box may improve the condition. Important • uncheck this check box under normal circumstance...

  • Page 175

    Note • unit of print data processing tab cannot be used with the xps printer driver. Stamp/background (stamp...) dialog box the stamp/background (stamp...) dialog box allows you to print a stamp and/or background over or behind the document pages. In addition to the pre-registered ones, you can regi...

  • Page 176

    Select background... Opens the background settings dialog box . You can register a bitmap as a background, and change layout method and intensity of the selected background. Background first page only selects whether to print the background on the first page only or print on all pages when the docum...

  • Page 177

    File specifies the name of the bitmap file to be used as the stamp. Select file... Opens the dialog box to open a file. Click this button to select a bitmap file to be used as a stamp. Size adjusts the size of the bitmap file to be used as a stamp. Moving the slider to the right increases the size, ...

  • Page 178

    Note • spaces, tabs, and returns cannot be entered at the beginning or end of a title. Stamps shows a list of saved stamp titles. Specify a title to display the corresponding stamp in title. Save/save overwrite saves the stamp. Enter a title in title, and then click this button. Delete deletes an un...

  • Page 179

    Title enter the title to save the background image you specified. Up to 64 characters can be entered. Note • spaces, tabs, and returns cannot be entered at the beginning or end of a title. Backgrounds shows a list of registered background titles. Specify a title to display the corresponding backgrou...

  • Page 180: Maintenance Tab Description

    Maintenance tab description the maintenance tab allows you to perform printer maintenance or change the settings of the printer. Cleaning performs print head cleaning. Print head cleaning removes any blockage in the print head nozzles. Perform cleaning when printing becomes faint, or a specific colo...

  • Page 181

    Nozzle check prints a nozzle check pattern. Perform this function if printing becomes faint or a specific color fails to print. Print a nozzle check pattern, and check whether the print head is working properly. If the print result for a specific color is fainted, or if there are any unprinted secti...

  • Page 182

    Power off turns off the printer from the printer driver. Perform this function to turn off the printer when you cannot press the on button (power button) on the printer because the printer is out of your reach. You must press the on button (power button) on the printer to turn the printer on again a...

  • Page 183

    View printer status starts the canon ij status monitor. Perform this function when you want to check the printer status and how a print job is proceeding. Note • if you are using the xps printer driver, the "canon ij status monitor" becomes the "canon ij xps status monitor". About opens the about di...

  • Page 184

    Select the pattern number compare the printed adjustment patterns, and enter the pattern number of the pattern with the least visible streaks or horizontal stripes into the corresponding box. Note • if you do not know how to analyze the printed pattern, see adjusting print head position. Initial che...

  • Page 185

    Auto power on selects the auto power-on setting. Specify disable to prevent the printer from turning on automatically when print data is sent to it. Make sure the printer is on and then click ok to change the printer settings. Specify enable to turn the printer on automatically when print data is se...

  • Page 186

    Rotate 90 degrees left when orientation is [landscape] on the page setup tab, you can change the rotation direction of the landscape in the orientation. To rotate the document 90 degrees to the left when printing, select the check box. Note • if envelope com 10, or envelope dl is selected for page s...

  • Page 187

    Canon ij status monitor screen the canon ij status monitor displays the printer status and the printing progress. The printer status is shown by the images, icons, and messages in the status monitor. Features of the canon ij status monitor the canon ij status monitor has the following functions: ons...

  • Page 188

    Remaining ink levels and the names of fine cartridges that the printer can use. The colors are calibrated to match the color with the least amount of ink remaining, and then all colors are displayed at the same level. Document name name of the document being printed. Owner owner's name of the docume...

  • Page 189

    Maintenance allows you to run printer maintenance and change printer settings. Download security certificate displays the for secure communication window. This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help menu select this menu to...

  • Page 190: Installing The Mp Drivers

    Installing the mp drivers you can access our web site through the internet and download the latest mp drivers and xps printer driver for your model. The procedure for installing the downloaded mp drivers is as follows: 1. Turn off the printer 2. Start the installer double-click the icon of the downl...

  • Page 191

    Printing directly from smartphone/tablet android print using printer with wireless direct 191.

  • Page 192

    Using printer with wireless direct you can connect devices (e.G. Smartphone or tablet) to the printer by two methods below. • wireless connection (connecting devices via a wireless router) • direct wireless connection (connecting devices using wireless direct) this section describes wireless direct,...

  • Page 193

    5. Press the color button or the black button to finalize selection. Note • to check the printer's mac address and serial number, and the current wireless direct settings, print out the network setting information. Printing network settings changing settings of a device and connecting it to the prin...

  • Page 194

    For ios for android changing printer setting to use wireless lan follow the procedure below to change the printer setting to use wireless lan. 1. Make sure printer is turned on. 2. Press and hold the wi-fi button and release it when the wi-fi lamp flashes. 3. Press the black button. The on lamp flas...

  • Page 195: Making Copies On Plain Paper

    Making copies on plain paper load the original on the platen glass to copy. 1. Make sure that the printer is turned on. 2. Load a4 or letter-sized plain paper. 3. Load the original on the platen glass. Note • you can switch the size of paper loaded in the rear tray between a4 and letter. Switching p...

  • Page 196

    • to set the print quality to "draft" (speed priority) you can set the print quality to "draft" (speed priority) following the procedure below. 1. Press and hold down the color or black button for 2 or more seconds in step 4. The on lamp flashes once. 2. Release the button. The printer starts copyin...

  • Page 197

    Switching page size between a4 and letter this setting is useful if you usually load letter-sized paper in the rear tray. 1. Make sure that the printer is turned on. 2. Press and hold the stop button until the alarm lamp flashes 10 times. 3. Release the stop button. The on lamp starts flashing inste...

  • Page 198

    Scanning from computer (windows) using ij scan utility scanning using application software (scangear) other scanning methods ij network scanner selector ex2 menu and setting screen scanning tips positioning originals (scanning from computer) network scan settings 198.

  • Page 199: Using Ij Scan Utility

    Using ij scan utility what is ij scan utility (scanner software)? Starting ij scan utility using auto scan function basics scanning documents scanning photos scanning multiple originals at one time ij scan utility screens 199.

  • Page 200

    What is ij scan utility (scanner software)? Ij scan utility is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the ij scan utility main screen. Ij scan utility features multiple scanning modes auto allows for ...

  • Page 201

    Important • some functions are available only when my image garden is installed. Note • to set the applications to integrate with, see settings dialog box . 201.

  • Page 202: Starting Ij Scan Utility

    Starting ij scan utility note • if you have more than one scanner or have changed from usb to network connection, set up the network environment from ij scan utility. Network scan settings follow the steps below to start ij scan utility. Windows 10: from start menu, select all apps > canon utilities...

  • Page 203: Using Auto Scan Function

    Using auto scan function auto scan allows for automatic detection of the item type. Important • the following types of items may not be scanned correctly. In that case, adjust the cropping frames (scan areas) in whole image view of scangear (scanner driver), and then scan again. • photos with a whit...

  • Page 204: Ij Scan Utility Screens

    Ij scan utility screens ij scan utility main screen settings dialog box settings (auto scan) dialog box settings (document scan) dialog box settings (photo scan) dialog box settings (general settings) dialog box 204.

  • Page 205: Ij Scan Utility Main Screen

    Ij scan utility main screen follow the steps below to start ij scan utility. Windows 10: from start menu, select all apps > canon utilities > ij scan utility to start ij scan utility. Windows 8.1/windows 8: select ij scan utility on start screen to start ij scan utility. If ij scan utility is not di...

  • Page 206

    Custom scans items with your favorite settings and saves the images to a computer. The item type can be automatically detected. Scan/save settings and the response after scanning can be specified in the settings (custom scan) dialog box. Stitch displays the image stitch window in which you can scan ...

  • Page 207: Settings Dialog Box

    Settings dialog box the settings dialog box has two tabs: (scanning from a computer) and (general settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (scanning from a computer) tab set the default actions when scan...

  • Page 208

    Settings (auto scan) dialog box click auto scan on the (scanning from a computer) tab to display the settings (auto scan) dialog box. In the settings (auto scan) dialog box, you can make advanced scan settings to scan by automatically detecting the item type. (1) scan options area (2) save settings ...

  • Page 209

    • items printed on thin white paper • long narrow items such as panoramic photos • reflective disc labels may not be scanned as expected. • place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to " positioning originals (scanning from computer) " fo...

  • Page 210

    Data format auto is selected. The following data formats are automatically applied according to the item type when saving. • photos, postcards, bd/dvd/cd, and business cards: jpeg • magazines, newspapers, and documents: pdf important • the save format may differ depending on how you place the item. ...

  • Page 211

    Send to a folder select this when you also want to save the scanned images to a folder other than the one specified in save in. You can specify the folder from the pull-down menu. Attach to e-mail select this when you want to send e-mails with the scanned images attached. You can specify the e-mail ...

  • Page 212

    Settings (document scan) dialog box click document scan on the (scanning from a computer) tab to display the settings (document scan) dialog box. In the settings (document scan) dialog box, you can make advanced scan settings to scan items as documents. (1) scan options area (2) save settings area (...

  • Page 213

    Color mode select the color mode in which to scan the item. Paper size select the size of the item to be scanned. When you select custom, a screen in which you can specify the paper size appears. Select a unit, then enter the width and height, and then click ok. Note • click defaults to restore the ...

  • Page 214

    Reduce moire reduces moire patterns. Printed materials are displayed as a collection of fine dots. "moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Note • scanning takes longer than usual when you enable reduc...

  • Page 215

    • resolution is outside the range of 300 dpi to 600 dpi • font size is outside the range of 8 points to 48 points • documents containing special fonts, effects, italics, or hand-written text • documents with patterned backgrounds in that case, select the check scan results and specify save settings ...

  • Page 216

    Standard it is recommended that you normally select this setting. High compresses the file size when saving, allowing you to reduce the load on your network/server. Important • this appears only when pdf or pdf (multiple pages) is selected in data format. • when black and white is selected in color ...

  • Page 217

    Send to an application select this when you want to use the scanned images as they are in an application that allows you to browse or organize images. You can specify the application from the pull-down menu. Send to a folder select this when you also want to save the scanned images to a folder other...

  • Page 218

    Settings (general settings) dialog box click the (general settings) tab to display the settings (general settings) dialog box. In the settings (general settings) dialog box, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in w...

  • Page 219

    Folder to save temporary files displays the folder in which to save images temporarily. Click browse... To specify the destination folder. Instructions opens this guide. Defaults you can restore the settings in the displayed screen to the default settings. 219.

  • Page 220

    Scanning using application software (scangear) what is scangear (scanner driver)? Starting scangear (scanner driver) scanning in basic mode scanning in advanced mode scanning multiple documents from the adf (auto document feeder) in advanced mode scanning multiple documents at one time with scangear...

  • Page 221

    What is scangear (scanner driver)? Scangear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. Scangear can be started from ij scan utility or applications that are compatible with the standard twain inter...

  • Page 222

    Advanced mode use the advanced mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings. 222.

  • Page 223

    Starting scangear (scanner driver) use scangear (scanner driver) to make image corrections and color adjustments when scanning. Start scangear from ij scan utility or other applications. Note • if you have more than one scanner or have a network compatible model and changed the connection from usb c...

  • Page 224: Scanning In Basic Mode

    Scanning in basic mode use the basic mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the platen, see scanning multiple documents at one time with scangear (scanner driver). When scanning from the adf (auto document feeder), preview is no...

  • Page 225

    Important • some applications do not support continuous scanning from the adf. For details, see the application's manual. Note • to scan magazines containing many color photos, select magazine (color). 3. Click preview. Preview image appears in the preview area. Important • preview is not available ...

  • Page 226

    7. Set image corrections as needed. 8. Click scan. Scanning starts. Note • click (information) to display a dialog box showing the document type and other details of the current scan settings. • how scangear behaves after scanning is complete can be set from status of scangear dialog after scanning ...

  • Page 227

    Scangear (scanner driver) screens basic mode tab advanced mode tab 227.

  • Page 228: Basic Mode Tab

    Basic mode tab use the basic mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the basic mode tab. (1) settings and operation buttons (2) toolbar (3) preview area note • the displayed items vary by document type and view...

  • Page 229

    Document (grayscale) adf duplex (only for models supporting adf duplex scanning) scan both sides of documents from the adf in black and white. Important • some applications do not support continuous scanning from the adf. For details, see the application's manual. Note • when you select a document t...

  • Page 230

    Output size select an output size. Output size options vary by the item selected in destination. Flexible adjust the cropping frames (scan areas) freely. In thumbnail view: drag the mouse over a thumbnail to display a cropping frame. When a cropping frame is displayed, the portion within the croppin...

  • Page 231

    Important • predefined output sizes such as a4 and 1024 x 768 pixels cannot be deleted. Note • save up to 10 items. • an error message appears when you enter a value outside the setting range. Enter a value within the setting range. Note • for details on whether or how the cropping frame initially a...

  • Page 232

    Important • be sure to see gutter shadow correction for precautions and other information on using this function. Color pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes. Adjusting...

  • Page 233

    (rotate right) rotates the preview image 90 degrees clockwise. • the result will be reflected in the scanned image. • the image returns to its original state when you preview again. (auto crop) displays and adjusts the cropping frame automatically to the size of the document displayed in the preview...

  • Page 234

    When (thumbnail) is displayed on toolbar: cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • when multiple images are previewed, different outlines indicate different selection stat...

  • Page 235

    Note • create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be created per image. In whole image view, multiple cropping frames can be created. Adjusting cropping frames (scangear) related topic scanning in basic mode 235.

  • Page 236: Advanced Mode Tab

    Advanced mode tab this mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the advanced mode tab. (1) settings and operation buttons (2) toolbar (3) preview area not...

  • Page 237

    Enter setting name and click add; the name appears in favorite settings list. When you click save, the item appears in the favorite settings list and can be selected, along with the predefined items. To delete an item, select it in favorite settings list and click delete. Click save to save the sett...

  • Page 238

    Note • zoom rescans the document and displays high-resolution image in preview. • (enlarge/reduce) on the toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview performs a trial scan. Scan starts scanning. Note • when scanning starts, the p...

  • Page 239

    In thumbnail view: in whole image view: (thumbnail) / (whole image) switches the view in the preview area. (3) preview area (clear) deletes the preview image from the preview area. It also resets the toolbar and color adjustment settings. (crop) allows you to specify the scan area by dragging the mo...

  • Page 240

    (uncheck all frames) available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (select all frames) available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (select all cropping frames) available ...

  • Page 241

    Note • when multiple images are previewed, different outlines indicate different selection status. • focus frame (thick blue outline): the displayed settings will be applied. • selected frame (thin blue outline): the settings will be applied to the focus frame and selected frames simultaneously. To ...

  • Page 242

    General notes (scanner driver) scangear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner driver restrictions • when using the ntfs file system, the twain data source may not be invoked. This is because the twain module cannot be written to t...

  • Page 243

    • images may not be scanned correctly in some applications. In that case, increase the operating system's virtual memory and retry. • when image size is too large (such as when scanning large images at high resolution), your computer may not respond or the progress bar may remain at 0 % depending on...

  • Page 244

    Positioning originals (scanning from computer) this section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • do not place objects on the document cover. When you open the document cover, the objects may fall ...

  • Page 245

    Multiple items: allow 0.4 inch (1 cm) or more space between the edges (di- agonally striped area) of the platen and items, and between items. Portions placed on the diagonally striped area cannot be scanned. 0.4 inch (1 cm) or more note • place up to 12 items. • positions of slanted items (10 degree...

  • Page 246: Network Scan Settings

    Network scan settings you can connect your scanner or printer to a network to share it among multiple computers. Important • multiple users cannot scan at the same time. Note • complete the network settings of your scanner or printer beforehand from the setup cd-rom or by following the instructions ...

  • Page 247

    • windows 7/windows vista: from the start menu, click all programs > canon utilities > ij network scanner selector ex2 > ij network scanner selector ex2. The icon appears in the notification area on the desktop, and the scan-from-pc settings screen appears. In that case, skip ahead to step 3. 2. In ...

  • Page 248

    Note • if your scanner or printer does not appear, check the following, click ok to close the screen, then reopen it and try selecting again. • mp drivers is installed • network settings of your scanner or printer is completed after installing the mp drivers • network communication between your scan...

  • Page 249: Frequently Asked Questions

    Network cannot find printer on network cannot find printer while using wireless lan network key unknown for other questions about network, click here . Print printing does not start paper is blank/printing is blurry/colors are wrong/white streaks appear print results are unsatisfactory paper jams er...

  • Page 250

    Cannot set correctly (network) cannot find printer on check printer settings screen cannot find printer while using wireless lan printer suddenly cannot be used network key unknown administrator password set for printer unknown printer cannot be used after replacing wireless router or changing its s...

  • Page 251

    Network settings and common problems here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless lan wireless direct wireless lan cannot find printer cannot find printer while using wireless lan cannot find printer on check printer settings ...

  • Page 252

    Checking wireless router ssid for smartphone/tablet setting up using smartphone/tablet cannot print/scan from smartphone/tablet downloading canon print inkjet/selphy problems while using printer message appears on computer during setup printing is slow ink level not shown on printer status monitor (...

  • Page 253

    Connecting the printer to a network available connection methods the following connection methods are available on the printer. • wireless connection connect the printer and computer/smartphone/tablet using a wireless router. If you have a wireless router, we recommend you use one for wireless conne...

  • Page 254

    Troubleshooting see network settings and common problems for troubleshooting on network connection. Notice/restriction see below for details. • restrictions on network settings: restrictions • notices when printing using web service: notice for web service printing 254.

  • Page 255: Restrictions

    Restrictions when connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connec...

  • Page 256

    • in wireless direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • devices connec...

  • Page 257

    Network communication problems cannot find printer on network network connection problems other network problems 257.

  • Page 258

    Cannot find printer on network while performing printer setup: cannot find printer on check printer settings screen during setup (windows) cannot proceed beyond printer connection screen/connect cable screen while using printer: cannot find printer while using wireless lan 258.

  • Page 259: Setup (Windows)

    Cannot find printer on check printer settings screen during setup (windows) if the printer cannot be found and the check printer settings screen appears after searching the printer by automatic search on the search for printers screen, click redetect and search for the printer again by the ip addres...

  • Page 260

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking power status are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the power is on make sure network device (router, etc.) is turned on. If printer...

  • Page 261

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking pc network connection can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot vie...

  • Page 262: Environment

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking wireless lan environment check wireless router configuration and make sure the printer is not placed too far away from the wireless router. For more on checking the setting of the wireless router, refer...

  • Page 263: Settings

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking security software settings disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your co...

  • Page 264

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking wireless router settings check wireless router settings. Check wireless router network connection settings, such as ip address filtering, mac address filtering, encryption key, and dhcp function. Make s...

  • Page 265: Screen

    Cannot proceed beyond printer connection screen/connect cable screen if you cannot proceed beyond the printer connection screen or the connect cable screen, check the following. Check1 make sure usb cable is securely plugged in to printer and computer. Connect the printer and the computer using a us...

  • Page 266

    ◦ if the connection failed. Screen appears: 1. Click next. 2. Click next on displayed screen. 3. Click back to top on select printer screen. 4. Click exit on start setup screen and finish setup. 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo ...

  • Page 267

    Cannot find printer while using wireless lan note • this section describes the troubleshooting when using the computer. For the troubleshooting when using the smartphone or the tablet: cannot print/scan from smartphone/tablet check1 check the power status of printer and other devices (wireless route...

  • Page 268

    To check the current network settings of the printer, print out the network setting information. Printing network settings note • for windows, you can use ij network device setup utility to change printer's settings according to those of wireless router. Check6 make sure the printer is not placed to...

  • Page 269

    If "tcp/ipv6" is set to "enable", both ipv4 and ipv6 are enabled. Press and hold stop button and release it when alarm lamp flashes 23 times. Ipv6 is disabled and only ipv4 is enabled. If the problem is not resolved, redo setup. • for windows: use the setup cd-rom or follow the instructions on the c...

  • Page 270: Network Connection Problems

    Network connection problems printer suddenly cannot be used network key unknown printer cannot be used after replacing wireless router or changing its settings 270

  • Page 271

    Printer suddenly cannot be used cannot communicate with printer following network settings change cannot communicate with printer via wireless lan cannot communicate with printer using wireless direct cannot print or scan from a computer connected to the network cannot communicate with printer follo...

  • Page 272

    Network settings (ij network device setup utility) (windows) check4 make sure the printer is not placed too far away from the wireless router. Place the wireless router and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. ...

  • Page 273

    • positioning: make sure there are no obstacles between the wireless router and the printer. Cannot communicate with printer using wireless direct check1 check the power status of printer and other devices (smartphone or tablet). Turn on the printer or devices. If the power is already turned on, tur...

  • Page 274

    Printing network settings check6 make sure the printer is not placed too far away from the device. Place the device and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building mat...

  • Page 275: Network Key Unknown

    Network key unknown wpa/wpa2 or wep key set for wireless router unknown, cannot connect setting an encryption key wpa/wpa2 or wep key set for wireless router unknown, cannot connect for more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its ...

  • Page 276

    • using wep the key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer. To communicate with a wireless router that uses automatically generated wep keys, you must set the printer to use the key generated ...

  • Page 277: Changing Its Settings

    Printer cannot be used after replacing wireless router or changing its settings when you replace a wireless router, redo the network setup for the printer. • for windows: use the setup cd-rom or follow the instructions on the canon website. • for mac os: follow the instructions on the canon website....

  • Page 278

    With encryption on, cannot communicate with printer after changing encryption type at wireless router if you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type se...

  • Page 279: Other Network Problems

    Other network problems checking network information restoring to factory defaults message appears on computer during setup packets are sent constantly (windows) 279.

  • Page 280: Checking Network Information

    Checking network information checking printer ip address or mac address checking computer ip address or mac address checking communication between the computer, the printer, and the wireless router checking network setting information checking printer ip address or mac address to check the printer's...

  • Page 281

    Checking communication between the computer, the printer, and the wireless router perform a ping test to check if communication is taking place. • for windows: 1. Select command prompt as shown below. In windows 10, right-click start button and select command prompt. In windows 8.1 or windows 8, sel...

  • Page 282

    3 packets transmitted, 3 packets received, 0% packet loss if packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking network setting information to check the printer's network settings information, print out the network settings infor...

  • Page 283

    Restoring to factory defaults important • for windows: initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the setup cd-rom ...

  • Page 284: Printing Problems

    Printing problems printing does not start no ink comes out paper does not feed properly/"no paper" error print results are unsatisfactory 284.

  • Page 285: Printing Does Not Start

    Printing does not start check1 make sure printer is securely plugged in and press on button to turn it on. The on lamp flashes while the printer is initializing. Wait until the on lamp stops flashing and remains lit. Note • if you are printing large data such as photos or other graphics, printing ma...

  • Page 286

    Click print options on page setup sheet of the printer driver. Then set prevention of print data loss to on in the dialog that appears. * this may reduce print quality. Check6 if printing from your computer, restart computer. 286.

  • Page 287: No Ink Comes Out

    No ink comes out check1 when a fine cartridge runs out of ink, replace it with a new one. Check2 is the fine cartridge installed properly? If the fine cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, t...

  • Page 288

    Paper does not feed properly/"no paper" error check1 make sure paper is loaded. Loading paper check2 when loading paper, consider the following. • when loading two or more sheets of paper, align the edges of the sheets before loading the paper. • when loading two or more sheets of paper, make sure t...

  • Page 289

    If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Check7 clean paper feed roller. Cleaning paper feed rollers note • cleaning the paper feed roller abrades it, so do this only when necessary. If the me...

  • Page 290

    Print results are unsatisfactory if the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 do page size and media type settings match size and type of loaded paper? If these settings do not match, it is ...

  • Page 291

    Back of paper is smudged uneven or streaked colors 291.

  • Page 292: Appear

    Paper is blank/printing is blurry/colors are wrong/white streaks appear printing is blurry colors are wrong 292.

  • Page 293

    White streaks appear check1 check paper and print quality settings. Print results are unsatisfactory check2 are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, p...

  • Page 294

    Then install the fine cartridges again. Push up the fine cartridge until it clicks into place. After confirming that the fine cartridge is installed properly, close the cover. • when copying, see also the sections below: check6 is platen glass dirty? Clean the platen glass. Cleaning the platen glass...

  • Page 295: Colors Are Unclear

    Colors are unclear check1 is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see if printing is faint o...

  • Page 296: Lines Are Misaligned

    Lines are misaligned check1 check paper and print quality settings. Print results are unsatisfactory check2 perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the print head note • if the problem is no...

  • Page 297

    Paper is smudged / printed surface is scratched paper is smudged smudged edges smudged surface printed surface is scratched check1 check paper and print quality settings. Print results are unsatisfactory check2 check paper type. Make sure you are using the right paper for what you are printing. Medi...

  • Page 298

    1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions...

  • Page 299

    Clean the platen glass. Cleaning the platen glass and document cover check7 is paper feed roller dirty? Clean paper feed roller. Cleaning the paper feed rollers note • cleaning the paper feed roller abrades it, so do this only when necessary. Check8 is inside of printer dirty? During duplex printing...

  • Page 300: Scanning Problems (Windows)

    Scanning problems (windows) scanning problems ij scan utility error messages scangear (scanner driver) error messages 300

  • Page 301: Scanning Problems

    Scanning problems scanner does not work scangear (scanner driver) does not start 301.

  • Page 302: Scanner Does Not Work

    Scanner does not work check 1 make sure that your scanner or printer is turned on. Check 2 connect the usb cable to a different usb port on the computer. Check 3 if the usb cable is connected to a usb hub, remove it from the usb hub and connect it to a usb port on the computer. Check 4 with network ...

  • Page 303

    Scangear (scanner driver) does not start check 1 make sure mp drivers is installed. If not installed, install mp drivers from the setup cd-rom or our website. Check 2 select your scanner or printer on the application's menu. Important • if your scanner or printer name is displayed multiple times, se...

  • Page 304: Mechanical Problems

    Mechanical problems power does not come on power shuts off by itself usb connection problems cannot communicate with printer via usb 304.

  • Page 305: Power Does Not Come On

    Power does not come on check1 press on button. Check2 make sure power plug is securely connected to printer, and then turn it back on. Check3 unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest canon...

  • Page 306: Power Shuts Off By Itself

    Power shuts off by itself check if printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • if you are using a windows and if you ...

  • Page 307: Usb Connection Problems

    Usb connection problems printing or scanning is slow/hi-speed usb connection does not work/"this device can perform faster" message appears (windows) if your system environment does not support hi-speed usb, the printer operates at the slower speed of usb 1.1. In this case, the printer works properl...

  • Page 308

    Cannot communicate with printer via usb check1 make sure printer is turned on. Check2 connect usb cable properly. As the illustration below, the usb port is at the back of the printer. Check3 make sure enable bidirectional support is selected in ports sheet of properties dialog box of printer driver...

  • Page 309

    Installation and download problems cannot install mp drivers updating mp drivers in network environment (windows) 309.

  • Page 310: Cannot Install Mp Drivers

    Cannot install mp drivers for windows: for mac os: for windows: • if installation does not start when you insert setup cd-rom: follow the instructions below to start the installation. 1. Make the following settings. ◦ in windows 10, click start button > file explorer, and then click this pc from lis...

  • Page 311

    • if you cannot get past the printer connection screen: cannot proceed beyond printer connection screen • other cases: reinstall the mp drivers. If the mp drivers were not installed correctly, uninstall the mp drivers, restart your computer, and then reinstall the mp drivers. Deleting the unnecessar...

  • Page 312

    Updating mp drivers in network environment (windows) download the latest mp drivers. The latest mp drivers for your model are available for download on the canon website. Uninstall the existing mp drivers and follow the installation instructions to install the latest mp drivers that you downloaded. ...

  • Page 313: Errors and Messages

    Errors and messages an error occurs message appears 313.

  • Page 314: An Error Occurs

    An error occurs if an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, the alarm lamp flashes and a support code (error number) appears on the computer scr...

  • Page 315

    14 flashes ink cartridge cannot be recognized. 1684 15 flashes fine cartridge cannot be recognized. 1682 16 flashes ink has run out. 1688 on lamp and alarm lamp flash alternately example of 2 times flashing: (a) flashes (b) goes off number of flashes cause support code 2 flashes printer error has oc...

  • Page 316

    6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 when a support code and a message are displayed on the computer screen: • for windows: • for mac os: 316.

  • Page 317

    * the screen differs depending on the os you are using. For details on how to resolve errors, see list of support code for error . Note • for details on how to resolve errors without support codes, see message appears . 317.

  • Page 318: Message Appears

    Message appears this section describes some of the errors and messages that may appear. Note • a support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see list of support code for error . Error regarding power cord being unplugged is ...

  • Page 319

    Uninstall the mp drivers following the procedure described in deleting the unnecessary mp drivers and reinstall them from the setup cd-rom or the canon website. Check4 when printer is connected to your computer with a usb cable, check device status from your computer. Follow the procedure below to c...

  • Page 320

    Inkjet printer/scanner/fax extended survey program screen is displayed (windows) if the inkjet printer/scanner/fax extended survey program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years. Read the information ...

  • Page 321

    • changing confirmation screen setting: 1. Make the following settings. ◦ in windows 10, right-click start button and select programs and features. ◦ in windows 8.1 or windows 8, select control panel from settings charm on desktop > programs > programs and features. ◦ in windows 7, or windows vista,...

  • Page 322

    • if you agree to participate in survey program: click agree and follow the on-screen instructions. The printer usage information is sent via the internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note • ...

  • Page 323

    2. Select applications from go menu of finder, double-click the canon utilities folder and inkjet extended survey program folder. 3. Move canon inkjet printer/scanner/fax extended survey program.App to trash. 4. Restart computer. Empty trash and restart your computer. • changing setting: to display ...

  • Page 324

    List of support code for error support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response. Supp...

  • Page 325

    List of support code for error (paper jams) if paper jams, remove it following the appropriate procedure as shown below. • if you can see the jammed paper at the paper output slot or the rear tray: 1300 • if the paper tears and you cannot remove it from the paper output slot or from the rear tray: p...

  • Page 326: 1300

    1300 cause paper is jammed in paper output slot or in rear tray. What to do remove the jammed paper following the procedure below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear ...

  • Page 327

    Paper is jammed inside printer if the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • if paper becomes jammed during printing and y...

  • Page 328

    4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining...

  • Page 329

    • any paper left in the left and right empty spaces (b) in the printer? 7. Close cover. All jobs in the print queue are canceled. Redo the printing. Note • when reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer scree...

  • Page 330: 1000

    1000 cause possible causes include the following. • there is no paper in the rear tray. • paper is not loaded properly. What to do take the corresponding actions below. • load paper in the rear tray. • align the paper guide with the paper stack when you load paper. After carrying out the above measu...

  • Page 331: 1200

    1200 cause cover is open. What to do close the cover and wait for a while. Do not close it while you are replacing a fine cartridge. 331.

  • Page 332: 1203

    1203 cause cover is opened during printing. What to do if paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's black or color button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next pa...

  • Page 333: 1401

    1401 cause fine cartridge is not installed. What to do install the fine cartridge. If the error is not resolved, the fine cartridge may be damaged. Contact your nearest canon service center to request a repair. 333.

  • Page 334: 1485

    1485 cause appropriate ink cartridge is not installed. What to do printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's stop button. 334.

  • Page 335: 1682

    1682 cause fine cartridge cannot be recognized. What to do replace the fine cartridge. If the error is not resolved, the fine cartridge may be damaged. Contact your nearest canon service center to request a repair. 335.

  • Page 336: 1686

    1686 cause the ink may have run out. What to do the function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's stop button for at least 5 seconds. Canon recommends to us...

  • Page 337: 1688

    1688 cause the ink has run out. What to do replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the machine's stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The...

  • Page 338: 168A

    168a cause fine cartridge is not installed properly, or fine cartridge not compatible with this printer is installed. What to do retract the output tray extension and the paper output tray, open the cover, and then remove the fine cartridges. Make sure the fine cartridge compatible with the printer ...

  • Page 339: 1700

    1700 cause ink absorber is almost full. What to do press the printer's black or color button to continue printing. Contact your nearest canon service center to request a repair. 339.

  • Page 340: 1890

    1890 cause protective material or tape may still be attached to fine cartridge holder. What to do make sure the protective material and tape have been removed from the fine cartridge holder. If the protective material or tape is still there, retract the output tray extension and the paper output tra...

  • Page 341: 2900

    2900 cause scanning print head alignment sheet failed. What to do press the printer's black or color button and follow the instructions below. • make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • make sure the platen glass and the print hea...

  • Page 342: 2901

    2901 cause print head alignment pattern has been printed and printer is waiting to scan sheet. What to do scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment ma...

  • Page 343: 4102

    4102 cause media type and paper size are not set correctly. What to do press the printer's stop button to cancel printing, change the media type or paper size setting, and then redo the printing. • when the media type is set to photo paper plus glossy ii: set the paper size to 4" x 6" (10 x 15 cm) o...

  • Page 344: 4103

    4103 cause cannot perform printing with current print settings. What to do press the printer's stop button to cancel printing. Then change the print settings and retry printing. 344.

  • Page 345: 5011

    5011 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 345.

  • Page 346: 5012

    5012 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 346.

  • Page 347: 5100

    5100 cause printer error has occurred. What to do cancel printing and turn off the printer. Check the following: • make sure fine cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • make sure the fine cartridges are properly installed. Push up the fine c...

  • Page 348: 5200

    5200 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 348.

  • Page 349: 5B00

    5b00 cause printer error has occurred. What to do contact your nearest canon service center to request a repair. 349.

  • Page 350: 6000

    6000 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. 350