1. DL manuals
  2. Canon
  3. All in One Printer
  4. G4000 series
  5. Online Manual

Canon G4000 series Online Manual

Other manuals for G4000 series: Online Manual

Summary of G4000 series

  • Page 1

    G4000 series online manual overview printing copying scanning faxing frequently asked questions english.

  • Page 2: Contents

    Contents using this online manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 trademarks and licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 basic operation. . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 3

    Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 safety precautions. . . . . . . . . . . ...

  • Page 4

    System information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 eco settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 network conn...

  • Page 5

    How to open the printer driver setup window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 page setup dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 print dialog. . . . . . . . . . . . . . . . . . ...

  • Page 6

    Forwarding scanned data to computer using operation panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277 setting items for scanning using operation panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 preparing for faxing. . . . . . . . . . . . . ....

  • Page 7

    General notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 network settings and common problems. ....

  • Page 8

    Print results are unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 paper is blank/printing is blurry/colors are wrong/white streaks appear. . . . . . . . . . . . . . . . . 394 colors are unclear. . . . . . . . . . . . . . ....

  • Page 9

    List of support code for error (paper jams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445 1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 paper is jammed inside pr...

  • Page 10: Using This Online Manual

    Using this online manual symbols used in this document touch-enabled device users (windows) symbols used in this document warning instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation....

  • Page 11: Trademarks and Licenses

    Trademarks and licenses • microsoft is a registered trademark of microsoft corporation. • windows is a trademark or registered trademark of microsoft corporation in the u.S. And/or other countries. • windows vista is a trademark or registered trademark of microsoft corporation in the u.S. And/or oth...

  • Page 12

    Apache license version 2.0, january 2004 http://www.Apache.Org/licenses/ terms and conditions for use, reproduction, and distribution 1. Definitions. "license" shall mean the terms and conditions for use, reproduction, and distribution as defined by sections 1 through 9 of this document. "licensor" ...

  • Page 13

    Copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute the work and such derivative works in source or object form. 3. Grant of patent license. Subject to the terms and conditions of this license, each contributor hereby grants to ...

  • Page 14

    Limitation, any warranties or conditions of title, non-infringement, merchantability, or fitness for a particular purpose. You are solely responsible for determining the appropriateness of using or redistributing the work and assume any risks associated with your exercise of permissions under this l...

  • Page 15

    * redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials ...

  • Page 16

    This distribution may include materials developed by third parties. Sun, sun microsystems, the sun logo and solaris are trademarks or registered trademarks of sun microsystems, inc. In the u.S. And other countries. Redistribution and use in source and binary forms, with or without modification, are ...

  • Page 17

    ---- part 6: cisco/buptnic copyright notice (bsd) ----- copyright (c) 2004, cisco, inc and information network center of beijing university of posts and telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided th...

  • Page 18

    In contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage. Leadtools copyright (c) 1991-2009 lead technologies, inc. Cmap resources -------------------------------------------------...

  • Page 19

    Copyright (c) 1998, 1999, 2000 thai open source software center ltd permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "software"), to deal in the software without restriction, including without limitation the rights ...

  • Page 20: Basic Operation

    Basic operation printing photos from a computer copying faxing 20

  • Page 21

    Printing photos from a computer this section describes how to print photos with my image garden. 1. Open the paper support (a) and paper support extension (b). 2. Pull out the paper output tray (c) and open the output tray extension (d). 3. Load paper vertically with the print side facing up. 4. Ali...

  • Page 22

    After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the lcd. 5. Press the ok button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the ok button. Note • the asterisk " " will appear with the current...

  • Page 23

    10. Click the folder (h) with photos you want to print. 11. Click the photos (i) you want to print. For windows: to select two or more photos at a time, click photos while pressing the ctrl key. For mac os: to select two or more photos at a time, click photos while pressing the command key. 12. Clic...

  • Page 24

    For mac os: click ok when the confirmation message appears, then click print. Note • my image garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • for windows: my image garden guide • for mac os: my image garden guide 24.

  • Page 25: Copying

    Copying this section describes how to load originals and copy them to plain paper. 1. Open the paper support (a) and paper support extension (b). 2. Pull out the paper output tray (c) and open the output tray extension (d). 3. Load paper vertically with the print side facing up. 4. Align the paper g...

  • Page 26

    After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the lcd. 5. Press the ok button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the ok button. Note • the asterisk " " will appear with the current...

  • Page 27

    Note • to copy two or more documents continuously, load them in the adf (auto document feeder). Loading documents in the adf (auto document feeder) 11. Close the document cover gently. 12. Confirm the paper settings, then press the black button or color button (i). 27.

  • Page 28

    Important • do not open the document cover until copying is complete. Note • your printer is equipped with many other convenient copy features. Copying 28.

  • Page 29: Faxing

    Faxing fax multiple documents in black and white as follows. 1. Open the document tray (a). 2. Insert the document with the side to scan facing up. 3. Adjust the document guide (b). 4. Press the fax button (c). 29.

  • Page 30

    5. Use the numeric buttons (d) to enter the fax number. 6. Press the black button (e). Note • many other convenient faxing features are available. Faxing 30

  • Page 31

    Handling paper, originals, ink tanks, etc. Loading paper loading originals refilling ink tanks 31.

  • Page 32: Loading Paper

    Loading paper loading plain paper / photo paper loading envelopes 32.

  • Page 33

    Loading plain paper / photo paper you can load plain paper or photo paper. Important • if you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 5" x 7" (13 x 18 cm), square 5" x 5" (13 x 13 cm), or card 2.17" x 3.58" (55 x 91 mm) to perform trial print, it can cause paper jams. Note • we...

  • Page 34

    3. Slide the paper guides (e) to open them, and load the paper in the center of the rear tray with the print side facing up. 4. Slide the paper guides (e) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Im...

  • Page 35

    Note • do not load sheets of paper higher than the load limit mark (h). After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the lcd. 5. Press the ok button. 6. Use the button to select the size of the loaded paper on the rear tray, then p...

  • Page 36: Loading Envelopes

    Loading envelopes you can load envelope dl and envelope com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • printing of envelopes from the operation panel is not supported. • do not use the followi...

  • Page 37

    3. Slide the paper guides (e) to open them, and load the envelopes in the center of the rear tray with the address side facing up. The folded flap of the envelope will be faced down on the left side. Up to 10 envelopes can be loaded at a time. 4. Slide the paper guides (e) to align them with both si...

  • Page 38

    After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the lcd. 5. Press the ok button. 6. Use the button to select the size of the loaded envelopes on the rear tray, then press the ok button. Note • the asterisk " " will appear with the cur...

  • Page 39: Loading Originals

    Loading originals where to load originals loading originals on the platen glass loading documents in the adf (auto document feeder) loading based on use supported originals 39.

  • Page 40: Where to Load Originals

    Where to load originals the printer has two positions to load originals: platen glass and adf (auto document feeder). Select the position to load the original according to the size, type, or usage. Note • for details on the supported originals, see below. Supported originals loading documents, photo...

  • Page 41

    Loading originals on the platen glass 1. Open the document cover. 2. Load the original with the side to scan facing down on the platen glass. Important • be sure to observe the following when loading the original on the platen glass. • do not place any objects weighing 4.4 lb (2.0 kg) or more on the...

  • Page 42

    Loading documents in the adf (auto document feeder) note • to scan a document at optimum quality, load it on the platen glass. 1. Make sure that any original has been removed from the platen glass. 2. Open the document tray. 3. Insert the document in the document tray until you hear a beep sound. Lo...

  • Page 43: Loading Based On Use

    Loading based on use load the original in the correct position on the platen glass according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals function how to load magazines, newspapers, and documents copy or fax loading the original to be a...

  • Page 44

    Scanning from computer (mac os) loading the original to be aligned with the alignment mark ( ) place the original with the side to scan facing down on the platen glass and align it with the alignment mark ( ). Portions placed on the diagonally striped area cannot be scanned. Important • the printer ...

  • Page 45

    Loading two or more originals place the originals with the side to scan facing down. Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen glass and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned. You...

  • Page 46: Supported Originals

    Supported originals platen glass item details types of originals - text document, magazine, or newspaper - printed photo, postcard, business card, or disc (bd/dvd/cd, etc.) - documents that are not suitable for the adf size (width x height) max. 8.5 x 11.7 inches (216 x 297 mm) quantity 1 sheet or m...

  • Page 47

    • carbon paper or carbon-backed paper • surface treated paper • onion skin or thin paper • photo or thick paper 47.

  • Page 48: Refilling Ink Tanks

    Refilling ink tanks refilling ink tanks checking ink status 48.

  • Page 49: Refilling Ink Tanks

    Refilling ink tanks check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower limit line (a), refill the ink tank. Note • if the function for notifying the remaining ink level (remaining ink level notification function) is enabled, rese...

  • Page 50

    Important • do not touch tubes or other parts inside the printer. 3. Open ink tank cover. To refill the black ink tank, open the left ink tank cover (c). To refill color ink tanks, open the right ink tank cover (d). 4. Grab and remove the tank cap (e) of the ink tank to be refilled. Place the remove...

  • Page 51

    Important • carefully remove the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when removing it. 5. Take a new ink bottle out of its package. 6. Hold the ink bottle upright and twist the bottle cap (g) to remove. 51.

  • Page 52

    Important • when removing the bottle cap, avoid squeezing the sides of the ink bottle. Hold the ink bottle as shown in the figure above. If you push the sides of the ink bottle, ink will spatter. • do not shake the ink bottle. Ink may spatter when opening the cap. • even if the ink bottle is dented,...

  • Page 53

    Note • when inserting the tank cap, be careful not to twist the tank cap rubber. 9. Close the ink tank cover. Important • if you cannot properly close the ink tank cover, check if you forgot to insert any tank caps of the ink tanks. If the tank cap is left on the tank cap holder, the ink tank cover ...

  • Page 54

    If remaining ink level notification function is enabled resetting the remaining ink level count when a remaining ink error occurs if the remaining ink level notification function is enabled, check the ink tanks and the color indicator (bk/c/m/y) of ink that runs out appear on the lcd when ink runs o...

  • Page 55

    4. Use the button to select yes or no and then press the ok button. 5. For c ink, m ink, and y ink, perform the same operation as bk ink. The remaining ink level count of color that you selected yes is reset. If you selected no for any colors, if you continue, the remaining ink level notification fu...

  • Page 56

    • if you reset the remaining ink level count for all colors: 1. Make sure that printer is turned on. 2. Press the setup button. 3. Select ink notification set. And then press the ok button. 4. Select reset ink lev. Count and then press the ok button. The remaining ink level count will be reset for a...

  • Page 57

    • for windows: changing the remaining ink level notification setting • for mac os: changing the remaining ink level notification setting notes on ink bottles important • keep out of reach of children. • do not drink ink. • be careful not to get any ink in your eyes or in your mouth. (in case of eye ...

  • Page 58: Checking Ink Status

    Checking ink status check ink status with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (a), ink is full. When ink is near the lower limit line (b), ink is running low. Refill the ink tank. Note • to check the remaining ink level, visually inspect the rema...

  • Page 59: Maintenance

    Maintenance if printing is faint or uneven performing maintenance functions from your computer (windows) performing maintenance functions from your computer (mac os) cleaning 59.

  • Page 60

    If printing is faint or uneven maintenance procedure printing the nozzle check pattern examining the nozzle check pattern cleaning the print head deep print head cleaning aligning the print head 60

  • Page 61: Maintenance Procedure

    Maintenance procedure if print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.G. Misaligned printed ruled lines), perform the maintenance procedure below. Important • do not rinse or wipe the print head. This can cause cartridge problems. Note • check t...

  • Page 62

    Cleaning the print heads • for mac os: cleaning the print heads after cleaning the print head, print and examine the nozzle check pattern: step1 if the problem is not resolved after performing from step 1 to step 3 twice: step4 clean the print head deeply. From the printer deep print head cleaning f...

  • Page 63

    Adjusting print head position 63.

  • Page 64

    Printing the nozzle check pattern print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • if the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill any ink tanks that are low. You need to prepare: a single...

  • Page 65

    Examining the nozzle check pattern examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in pattern a or horizontal white streaks in pattern b. If there are missing lines in pattern a: cleaning the print head is required. C: good d: bad (lines a...

  • Page 66: Cleaning The Print Head

    Cleaning the print head clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. ...

  • Page 67: Deep Print Head Cleaning

    Deep print head cleaning if print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Make sure that the...

  • Page 68: Aligning The Print Head

    Aligning the print head if printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • if the remaining ink level is low, the print head alignment sheet will not be printed correctly. Refill any ink tanks that are low. You need to prepare:...

  • Page 69

    Important • do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • if the print head alignment sheet was not printed correctly, press the stop button, then redo this procedure from the beginning. 6. Confirm the message,...

  • Page 70

    7. Close the document cover gently, then press the black or color button. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. When adjusting the print head position is complete, remove the print head alignment sheet on the platen gl...

  • Page 71: Cleaning

    Cleaning cleaning exterior surfaces cleaning the platen glass and document cover cleaning the adf (auto document feeder) cleaning paper feed rollers cleaning inside the printer (bottom plate cleaning) 71.

  • Page 72: Cleaning Paper Feed Rollers

    Cleaning paper feed rollers if the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of a4 or let...

  • Page 73

    Cleaning inside the printer (bottom plate cleaning) remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a single sheet of a4 or letter-sized plain paper* * be sure t...

  • Page 74

    The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform bottom plate cleaning again. Note • when performing bottom plate cleaning again, be sure to use a new piece of paper. If the problem is not r...

  • Page 75: Overview

    Overview safety safety precautions regulatory information weee (eu & eea) main components and their use main components power supply lcd and operation panel entering numbers, letters, and symbols changing settings changing printer settings from your computer (windows) changing printer settings from ...

  • Page 76

    Transporting your printer legal restrictions on scanning/copying specifications 76.

  • Page 77: Safety

    Safety safety precautions regulatory information weee (eu&eea) 77.

  • Page 78: Safety Precautions

    Safety precautions choosing a location • do not install the printer in a location that is unstable or subject to excessive vibration. • do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or elect...

  • Page 79: Regulatory Information

    Regulatory information important safety instructions save these instructions when using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for e...

  • Page 80

    • reorient or relocate the receiving antenna. • increase the separation between the equipment and receiver. • connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • consult the dealer or an experienced radio/tv technician for help. Use of a shield...

  • Page 81

    A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable fcc part 68 rules and requirements adopted by the acta. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatibl...

  • Page 82

    This equipment complies with ic radiation exposure limits set forth for an uncontrolled environment and meets rss-102 of the ic radio frequency (rf) exposure rules. This equipment should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremiti...

  • Page 83

    Please note when you connect an extension phone to this device, if you use an extension phone which has features such as "last number redial", redial memory numbers may be lost. Telepermitted equipment only may be connected to the telephone port. The telephone port is not specifically designed for 3...

  • Page 84: Weee (Eu&eea)

    Weee (eu&eea) only for european union and eea (norway, iceland and liechtenstein) this symbol indicates that this product is not to be disposed of with your household waste, according to the weee directive (2012/19/eu) and national legislation. This product should be handed over to a designated coll...

  • Page 85

    Place par les collectivités locales pour le recyclage des déchets des Équipements Électriques et Électroniques (deee). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangere...

  • Page 86

    Autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de raee, visite la web www.Canon-europe.Com/weee. Només per a la unió europea i a l’espai econòmic europeu (noruega, islàndia i liechtenstein) aquest símbol indica que aquest p...

  • Page 87

    Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a directiva reee (2012/19/ue) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num...

  • Page 88

    ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.Canon-europe.Com...

  • Page 89

    Köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar des...

  • Page 90

    Tylko dla krajów unii europejskiej oraz eog (norwegia, islandia i liechtenstein) ten symbol oznacza, że zgodnie z dyrektywą weee dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/ue) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego....

  • Page 91

    Mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ...

  • Page 92

    Ta simbol pomeni, da tega izdelka v skladu z direktivo oeeo (2012/19/eu) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje el...

  • Page 93

    Mai multe informaţii privind returnarea şi reciclarea produselor deee, vizitaţi www.Canon-europe.Com/ weee. Samo za europsku uniju i eez (norveška, island i lihtenštajn) ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno weee direktivi (2012/19/ec) i vašem nacionaln...

  • Page 94

    Main components and their use main components power supply lcd and operation panel entering numbers, letters, and symbols 94.

  • Page 95: Main Components

    Main components front view rear view inside view operation panel 95.

  • Page 96: Front View

    Front view (1) adf (auto document feeder) load a document here. The documents loaded in the document tray are scanned automatically one sheet at a time. Loading documents in the adf (auto document feeder) (2) operation panel use to change the settings of the printer or to operate it. Operation panel...

  • Page 97

    (10) document output slot documents scanned from the adf are delivered here. (11) document cover open to load an original on the platen glass. (12) paper output tray printed paper is ejected. Open before printing. (13) output tray extension open to support ejected paper. (14) power lamp lights after...

  • Page 98: Rear View

    Rear view (1) usb port plug in the usb cable to connect the printer with a computer. (2) external device jack connect an external device such as telephone or answering machine. (3) telephone line jack connect the telephone line. (4) power cord connector plug in the supplied power cord. Important • d...

  • Page 99: Inside View

    Inside view (1) ink tank covers open to refill ink tanks. (2) scanning unit / cover scans originals. Open to refill ink tanks or to remove jammed paper. (3) ink tanks the black ink tank is on the right, and the color ink tanks (cyan, magenta, and yellow) are on the left. If any ink levels are low, r...

  • Page 100: Operation Panel

    Operation panel (1) lcd (liquid crystal display) displays messages, menu items, and the operational status. (2) back button returns the lcd to the previous screen. (3) fax button switches the printer to the fax mode. (4) copy button switches the printer to the copy mode. (5) scan button switches the...

  • Page 101

    (11) menu button displays the copy menu, scan menu, or fax menu screen. (12) numeric buttons used to enter numerical values such as the number of copies, as well as fax/telephone numbers and characters. (13) tone button switches to tone dialing temporarily if your printer is connected to a rotary pu...

  • Page 102: Power Supply

    Power supply confirming that the power is on turning the printer on and off checking the power plug/power cord unplugging the printer 102.

  • Page 103

    Confirming that the power is on the power lamp is lit when the printer is turned on. Even if the lcd is off, if the power lamp is lit, the printer is on. Note • it may take a while for the printer to start printing immediately after you turn on the printer. • the lcd will turn off if the printer is ...

  • Page 104

    Turning the printer on and off turning on the printer 1. Press the on button to turn on the printer. The power lamp flashes and then remains lit. Confirming that the power is on note • it may take a while for the printer to start printing immediately after you turn on the printer. • if an error mess...

  • Page 105

    Important • when you unplug the power cord after turning off the printer, be sure to confirm that the power lamp is off. Note • you can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to o...

  • Page 106

    Checking the power plug/power cord unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • the power plug/power cord is hot. • the power plug/power cord is rusty. • the power plug/power cord is bent. • the power plug/power cord i...

  • Page 107: Unplugging The Printer

    Unplugging the printer to unplug the power cord, follow the procedure below. Important • when you unplug the power cord, press the on button, then confirm that the power lamp is off. Unplugging the power cord while the power lamp is lit or flashing may cause drying or clogging of the print head and ...

  • Page 108: Lcd and Operation Panel

    Lcd and operation panel the mode button (a) on the operation panel allows you to switch between the copy mode, scan mode, fax mode, and setup menu screen. Pressing the menu button (b) in the respective modes shows the menu screen to select various functions or settings. Selecting a menu or setting i...

  • Page 109

    Select scan contrast, press the ok button (d). Use the button (c) to change the contrast, then press the ok button (d). Network status indication wireless lan setting and the network status indicate by the icon. Icon is displayed on the lcd after pressing each mode button, wireless lan is enabled an...

  • Page 110

    Entering numbers, letters, and symbols use the numeric buttons to enter or edit such information as unit name, a recipient's name for the directory, etc. Switching the input mode each time the tone button is pressed, the input mode is switched. The current input mode appears at the upper right corne...

  • Page 111

    List of characters assigned to each numeric button for fax/telephone number, name, number of copies button lowercase mode (:a) uppercase mode (:a) numeric mode (:1) fax/tele- phone no. 1 1 abcåäáàãâæç abcÅÄÁÀÃÆÇ 2 2 defëéèê defËÉÈÊ 3 3 gh i ï í ì î gh i Ï Í Ì Î 4 4 jkl jkl 5 5 mnoñøöóòõô mnoÑØÖÓÒÕÔ ...

  • Page 113: Changing Settings

    Changing settings changing printer settings from your computer (windows) changing printer settings from your computer (mac os) changing settings from operation panel changing printer's setting using web browser 113.

  • Page 114

    Changing printer settings from your computer (mac os) registering a changed printing profile managing the printer power changing the printer operation mode 114.

  • Page 115

    Registering a changed printing profile you can name and register the printing profile you made in the print dialog . The registered printing profile can be called up from presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as ...

  • Page 116

    Deleting unnecessary printing profile 1. Select the printing profile to be deleted in the print dialog, select show presets... In the presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile click delete, and click ok. Th...

  • Page 117: Managing The Printer Power

    Managing the printer power this function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: power off the power off function turns off the printer. When you use this function, you will not be able to turn the printer on from th...

  • Page 118

    4. Apply the settings click ok. When the confirmation message appears, click ok. The setting is enabled after this. When you want to disable this function, select disable from the list according to the same procedure. Important • when you use the printer by connecting it to a telephone line via a mo...

  • Page 119

    Changing the printer operation mode if necessary, switch between various modes of printer operation. The procedure for configuring custom settings is as follows: 1. Make sure that the printer is on, and then select custom settings from the pop-up menu on the canon ij printer utility2 note • if the c...

  • Page 120

    Changing settings from operation panel changing settings from operation panel setting items on operation panel fax settings print settings lan settings dev. User settings firmware update feed settings reset setting ink notification set. Web service setup system information eco settings quiet mode 12...

  • Page 121

    Changing settings from operation panel this section describes the procedure to change the settings in the device settings screen, taking the steps to specify extended copy amt. As an example. Note • the * (asterisk) on the lcd indicates the current setting. 1. Make sure that printer is turned on. 2....

  • Page 122

    Setting items on operation panel items for printer fax settings dev. User settings web service setup eco settings quiet mode items for paper/printing print settings feed settings ink notification set. Items for maintenance/management system information firmware update lan settings reset setting 122.

  • Page 123: Fax Settings

    Fax settings select this menu from setup menu. Easy setup tel no. Registration fax user settings adv. Fax settings auto print settings security control note • before changing the settings, you can confirm the current settings by printing user's data list. Summary of reports and lists easy setup the ...

  • Page 124

    Note • this setting may not be available depending on the country or region of purchase. • tel line auto select (china only) if you select on, the telephone line type is selected automatically. If you select off, you can select the telephone line type manually. Setting telephone line type adv. Fax s...

  • Page 125

    • adv. Communication ◦ ecm tx selects whether to send faxes in error correction mode (ecm). Transmission/reception of faxes using ecm ◦ ecm rx selects whether to receive faxes in error correction mode (ecm). Transmission/reception of faxes using ecm ◦ tx start speed selects the fax transmission spee...

  • Page 126

    For details on the received fax stored in the printer's memory: document stored in printer's memory • activity report selects whether to print activity report automatically. If you select print, the printer prints activity report for the 20 histories of sent and received faxes automatically. For det...

  • Page 127

    • caller rejection if you subscribe to the caller id service, the printer detects the sender's caller id. If the sender's id matches the condition specified in this setting, the printer rejects the phone call or fax reception from the sender. If you select subscribed, you can specify the settings of...

  • Page 128: Print Settings

    Print settings select this menu from device settings in setup menu. • prevent abrasion use this setting only if the print surface becomes smudged. Important • be sure to set this back to off after printing since it may result in lower printing speed or lower print quality. • extended copy amt. Selec...

  • Page 129: Lan Settings

    Lan settings select this menu from device settings in setup menu. Wireless lan wireless direct print lan details common settings wireless lan • wireless lan setup selects the setup method for wireless lan connection. Note • you can also enter this setting menu by selecting wireless lan setup from th...

  • Page 130

    • update ssid/pw updates the identifier (ssid) and password for wireless direct. • change device name changes the printer's name displayed on a wi-fi direct compatible device. • confirm request set whether the printer displays the confirmation screen when a wi-fi direct compatible device is connecti...

  • Page 131

    • bonjour settings setting items for lan using bonjour for mac os. Enab./disab. Bonjour selecting active allows you to use bonjour to perform the network settings. Enter service name specifies the bonjour service name. You can use up to 48 characters for the name. Note • you cannot use the same serv...

  • Page 132: Dev. User Settings

    Dev. User settings select this menu from device settings in setup menu. • date/time setting sets the current date and time. Setting sender information important • if a power failure occurs or you unplug the power cord, the date/time settings will be reset. • date display format sets the format of da...

  • Page 133

    • language selection changes the language for lcd messages and menus. Japanese / english / german / french / italian / spanish / dutch / portuguese / norwegian / swedish / danish / finnish / russian / ukrainian / polish / czech / slovak / hungarian / slovene / croatian / romanian / bulgarian / turki...

  • Page 134: Firmware Update

    Firmware update select this menu from device settings in setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Note • only current version is available when inactive is selected for wlan activ./inactiv.. • install update per...

  • Page 135: Feed Settings

    Feed settings select this menu from device settings in setup menu. By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs...

  • Page 136: Reset Setting

    Reset setting select this menu from device settings in setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. Important • depending on the setting item, it is necessary to perform conn...

  • Page 137

    2. Delete all the numbers and the letters by pressing the back button. 3. Press the ok button after deleting all the numbers and the letters. • on is selected for device info sending on dev. User settings after you have reset the setting to send device information. However, the printer does not send...

  • Page 138: Ink Notification Set.

    Ink notification set. Select this menu from setup menu. • ink notification if on is selected, the message appears on the lcd when ink runs out. Refilling ink tanks note • the * (asterisk) on the lcd indicates the current setting. If this menu is changed off to on, for correct operation of the functi...

  • Page 139

    Refilling ink tanks 139.

  • Page 140: System Information

    System information select this menu from setup menu. • current version displays the current firmware version. • printer name displays the printer name currently specified. • serial number displays the printer serial number. 140

  • Page 141: Eco Settings

    Eco settings this setting allows you to turn on/off the printer automatically to save electricity. Turning on printer automatically turning off printer automatically turning on printer automatically you can enable the printer to turn on automatically when printing data is sent to the printer or the ...

  • Page 142: Network Connection

    Network connection network connection tips 142.

  • Page 143: Network Connection Tips

    Network connection tips default network settings another printer found with same name connecting to another computer via lan/changing from usb to lan connection printing network settings changing wireless lan connection method 143.

  • Page 144: Default Network Settings

    Default network settings lan connection defaults item default enable/disable lan disable lan ssid bjnpsetup wireless lan security disable ip address (ipv4) auto setup ip address (ipv6) auto setup set printer name* xxxxxxxxxxxx enable/disable ipv6 enable enable/disable wsd enable timeout setting 15 m...

  • Page 145

    *2 the password is specified automatically when the printer is turned on for the first time. *3 "zzzzzz" represents last six digits of printer's mac address. 145.

  • Page 146

    Another printer found with same name when the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • for windows: check the printer's mac address or serial to s...

  • Page 147: Lan Connection

    Connecting to another computer via lan/changing from usb to lan connection for windows: for mac os: for windows: to add a computer to connect to the printer on a lan or to change from usb to lan connection, perform setup using the setup cd-rom or follow the instructions on the canon website. For mac...

  • Page 148: Printing Network Settings

    Printing network settings use the operation panel to print the printer's current network settings. Important • the network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load two sheets of a4 or letter-sized plain paper...

  • Page 149

    Signal strength signal strength 0 to 100 [%] tcp/ipv4 tcp/ipv4 enable ip address ip address xxx.Xxx.Xxx.Xxx subnet mask subnet mask xxx.Xxx.Xxx.Xxx default gateway default gateway xxx.Xxx.Xxx.Xxx tcp/ipv6 tcp/ipv6 enable/disable link local address link local address xxxx:xxxx:xxxx:xxxx xxxx:xxxx:xxx...

  • Page 150

    Connection connection status active/inactive ssid ssid wireless direct ssid password password wireless direct password (10 alphanumeric characters) channel channel 3 encryption encryption method aes authentication authentication method wpa2-psk tcp/ipv4 tcp/ipv4 enable ip address ip address xxx.Xxx....

  • Page 151

    Dns server obtain dns server address auto- matically auto/manual primary server primary server address xxx.Xxx.Xxx.Xxx secondary server secondary server address xxx.Xxx.Xxx.Xxx proxy server proxy server setting enable/disable proxy address proxy address xxxxxxxxxxxxxxxxxxxx proxy port proxy port spe...

  • Page 152

    Changing wireless lan connection method follow either procedure below to change wireless lan connection method (infrastructure or wireless direct). • for windows: ◦ use the setup cd-rom or follow the instructions on the canon website to redo setup. ◦ perform settings on the network settings screen o...

  • Page 153

    Ensuring optimal printing results ink tips printing tips check paper settings before printing canceling print jobs set rear tray paper information after loading paper keeping print quality high transporting your printer 153.

  • Page 154: Transporting Your Printer

    Transporting your printer when relocating the printer for changing your living place or repairing it, make sure of the following. Important • you cannot take ink out of ink tanks. • check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap prop...

  • Page 155

    Important • do not unplug the printer while the on lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print. • if the power cord is unplugged, the date/time settings will be reset and all documents stored in the printer's memory will be lost. ...

  • Page 156

    Legal restrictions on scanning/copying scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • paper money • money orders • certificates of deposit • postage stamps (canceled...

  • Page 157: Specifications

    Specifications general specifications printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface usb port: hi-speed usb *1 lan port: wireless lan *2: ieee802.11n *3 / ieee802.11g / ieee802.11b *1 a computer that compl...

  • Page 158

    Power supply ac 100-240 v, 50/60 hz power consumption printing (copy): approx. 13 w standby (minimum): approx. 1.1 w *1*2 off: approx. 0.3 w *1 *1 usb connection to pc *2 the wait time for standby cannot be changed. External dimensions approx. 17.6 (w) x 13 (d) x 7.8 (h) inches approx. 445 (w) x 330...

  • Page 159

    Fax specifications applicable line public switched telephone network (pstn) communication mode super g3, g3 data compressing system black: mh, mr, mmr color: jpeg modem speed max. 33.6 kbps (automatic fallback) transmission speed black: approx. 3 seconds/page at 33.6 kbps (based on itu-t no.1 chart ...

  • Page 160

    Channel: 1-11 or 1-13 * frequency bandwidth and available channels differ depending on country or region. Communication distance: indoors 164 feet/50 m * effective range varies depending on the installation environment and location. Security: wep (64/128 bits) wpa-psk (tkip/aes) wpa2-psk (tkip/aes) ...

  • Page 161

    Other supported os some functions may not be available with each os. Refer to the canon web site for details on operation with ios, android, windows rt, and windows 10 mobile. Mobile printing capability apple airprint google cloud print pixma cloud link • an internet connection is required to use ea...

  • Page 162: Information About Paper

    Information about paper supported media types paper load limit unsupported media types handling paper print area 162.

  • Page 163: Supported Media Types

    Supported media types for best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from canon. Use genuine canon paper to print important photos, when possible. Media types genuine canon paper note • for warnings o...

  • Page 164

    Standard sizes: • letter • legal • a4 • b5 • a5 • l(89x127mm) • kg/4"x6"(10x15) • 2l/5"x7"(13x18) • hagaki • hagaki 2 • 8"x10"(20x25cm) • square 5"x5" 127x127mm • envelope com 10 • envelope dl • nagagata 3 • nagagata 4 • yougata 4 • yougata 6 special sizes special page sizes must be within the follo...

  • Page 165: Paper Load Limit

    Paper load limit genuine canon paper paper for printing documents: media name rear tray paper output tray canon red label superior approx. 100 sheets approx. 50 sheets canon océ office colour paper approx. 80 sheets approx. 50 sheets high resolution paper > *1 approx. 80 sheets approx. 50 sheets pap...

  • Page 166

    Plain paper (including recycled paper) *1 approx. 100 sheets (10 sheets: legal) approx. 50 sheets (10 sheets: legal) envelopes 10 envelopes *3 *1 normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity. In this case, load hal...

  • Page 167: Unsupported Media Types

    Unsupported media types do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • folded, curled, or wrinkled paper • damp paper • paper that is too thin (weighing less than 17 lb (64 g /m 2 )) • paper that is ...

  • Page 168: Handling Paper

    Handling paper • be careful not to rub or scratch the surfaces of any types of paper when handling. • hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from y...

  • Page 169: Printing From Computer

    Printing from computer printing from application software (windows printer driver) printing from application software (mac os printer driver) printing using canon application software printing using a web service printing from an airprint-enabled printer with mac 169.

  • Page 170

    Printing from application software (mac os printer driver) basic printing setup basic various printing methods changing the print quality and correcting image data overview of the printer driver updating the printer driver 170

  • Page 171: Basic Printing Setup

    Basic printing setup this section describes the simple setup procedure so that the printer prints properly. Basic printing setup 1. Check that printer power is on 2. Load paper in printer 3. Select printer select your model from the printer list in the print dialog . Note • click show details to swi...

  • Page 172

    5. From the pop-up menu, select quality & media 6. Select media type select the media type that is loaded in the printer. 172.

  • Page 173

    7. Select print quality for print quality, select high, standard, or draft, whichever matches the purpose. Important • the print quality selections will differ depending on which print setting you select. 8. Click print when you execute printing, the printer prints the document to match the media ty...

  • Page 174

    Important • if you check the do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed. • in the presets section, click save current settings as preset... To register the specified settings . Note • if the paper ...

  • Page 175

    Paper settings on the printer driver and the printer (media type) when you use this printer, selecting a media type and paper size that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Canon genuine papers (document printi...

  • Page 176

    Paper settings on the printer driver and the printer (paper size) when you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Paper size in the printer driver paper information r...

  • Page 177: Various Printing Methods

    Various printing methods setting the number of copies and printing order execute borderless printing scaled printing page layout printing setting up envelope printing printing on postcards setting paper dimensions (custom size) 177.

  • Page 178

    Setting the number of copies and printing order collate pages + reverse collate pages + normal reverse the procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed specify the number of copies to print from the copies in the print ...

  • Page 179

    5. Click print when you execute print, the specified number of copies will be printed with the specified printing order. Important • when the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are...

  • Page 180: Execute Borderless Printing

    Execute borderless printing the borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are no...

  • Page 181

    Important • when the borderless extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Click print when you execute print, the data is printed without any margins on the paper. Important • borderless printing only supports specific paper sizes. Make sure...

  • Page 182

    When you are not satisfied with the result of borderless printing, reduce the amount of extension. The extension amount decreases as the borderless extension slider is moved to the left. Important • when the amount of extension is decreased, an unexpected margin may be produced on the print, dependi...

  • Page 183: Scaled Printing

    Scaled printing the procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer in the page setup dialog , select your model name from the format for list. 2. Set scaled printing specify the scaling factor in the scale box, and click ok. Note • depending on ...

  • Page 184: Page Layout Printing

    Page layout printing the page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select layout from the pop-up menu in the print dialog 2. Set the number of original you print on one pa...

  • Page 185

    Flip horizontally select this check box to reverse left and right of the document. 4. Click print when you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order. 185.

  • Page 186: Setting Up Envelope Printing

    Setting up envelope printing the procedure for performing envelope printing is as follows: 1. Load envelope into printer 2. Select paper size in print dialog for paper size, select envelope #10, envelope dl, envelope you4, or envelope you6. 3. Set printing orientation to print the addressee informat...

  • Page 187: Printing On Postcards

    Printing on postcards this section describes the procedure for postcard printing. 1. Load postcard on the printer 2. Select paper size in the print dialog select postcard or postcard double from the paper size menu. Important • return postcards can be used only when you print them from the computer....

  • Page 188

    Setting the print quality level (custom) the print quality level can be set in the custom. The procedure for setting the print quality level is as follows: 1. Select quality & media from the pop-up menu on the print dialog 2. Select the print quality select custom for print quality. 3. Setting the p...

  • Page 189

    Overview of the printer driver canon ij printer driver how to open the printer driver setup window page setup dialog print dialog canon ij printer utility2 display the printing status screen deleting the undesired print job instructions for use (printer driver) 189.

  • Page 190: Canon Ij Printer Driver

    Canon ij printer driver the canon ij printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and send...

  • Page 191

    How to open the printer driver setup window you can display the printer driver setup window from the application software you are using. Opening the page setup dialog use this procedure to set the page (paper) settings before printing. 1. Select page setup... From the file menu of the application so...

  • Page 192: Page Setup Dialog

    Page setup dialog in the page setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the page setup dialog, you typically select page setup... From the file menu of your application software. Settings click the pop-up menu, ...

  • Page 193: Print Dialog

    Print dialog in the print dialog, you can set paper type and print quality to start printing. To open the print dialog, you typically select print... From the file menu of your application software. Printer select the model to be used for printing. When you click add printer..., a dialog for specify...

  • Page 194

    Layout you can set page layout printing. Use reverse page orientation to change the paper orientation, and use flip horizontally to print a mirror image of the document. Color matching you can select the color correction method. Paper handling you can set the pages to be printed on paper and the pri...

  • Page 195: Canon Ij Printer Utility2

    Canon ij printer utility2 the canon ij printer utility2 allows you to perform printer maintenance or change the settings of the printer. What you can do with the canon ij printer utility2 you can switch between pages in canon ij printer utility2 by the pop-up menu. You can choose one of the followin...

  • Page 196

    • depending on the items selected, the computer communicates with the printer to obtain information. If the computer is unable to communicate with the printer, an error message may be displayed. If this happens, click ok to display the most recent settings specified on your computer. 196.

  • Page 197

    Display the printing status screen check the print progress according to the following procedure: 1. Launch the printing status screen • if the print data has been sent to the printer the printing status screen opens automatically. To display the printing status screen, click the (the printer icon) ...

  • Page 198

    Instructions for use (printer driver) this printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the printer driver • when you set up the page setup dialog, be sure to begin by selecting the model you are using from ...

  • Page 199: Installing Printer Driver

    Installing printer driver you can access our web site through the internet and download the latest printer driver for your model. This section explains the procedure for installing the downloaded printer driver. 1. Mount disk double-click the disk image file that you downloaded. The file unzips, and...

  • Page 200

    Printing directly from smartphone/tablet android print printing from an airprint-enabled printer with ios device printing from a device equipped with windows 10 mobile using printer with wireless direct 200

  • Page 201

    Using printer with wireless direct you can connect devices (e.G. Smartphone, or tablet) to the printer by two methods below. • wireless connection (connecting devices via a wireless router) • direct wireless connection (connecting devices using wireless direct) this section describes wireless direct...

  • Page 202

    6. Select switch wl direct and then press the ok button. 7. Select on and then press the ok button. 8. Select done and then press the ok button. The wireless direct is enabled and a device can be connected to the printer wirelessly. Note • you can check the following on the wireless router info scre...

  • Page 203

    • depending on the device you are using, entering the password is required to connect a device to the printer via wireless lan. Enter the password specified for the printer. • if your wi-fi direct compatible device is set to prioritize using wi-fi direct and it is connecting to the printer, the prin...

  • Page 204

    2. Press the setup button. The setup menu screen is displayed. 3. Select device settings and then press the ok button. The device settings screen is displayed. 4. Select lan settings and then press the ok button. 5. Select wireless direct and then press the ok button. 6. Select a setting item and th...

  • Page 205: Paper Settings

    Paper settings by registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • the default display...

  • Page 206

    When the paper settings for printing or copying are different from the paper information registered to the printer: ex: • paper setting for printing or copying: a5 • paper information registered to the printer: a4 when you start printing or copying, a message is displayed. Pressing the ok button dis...

  • Page 207

    • for mac os: paper settings on the printer driver and the printer (media type) paper settings on the printer driver and the printer (paper size) cancel cancels printing. Select when you change the paper settings specified for printing or copying. Change the paper settings and try printing again. De...

  • Page 208: Making Copies

    Making copies this section describes the basic procedure to perform standard copying. 1. Make sure that printer is turned on. 2. Load paper. 3. Press the copy button. The copy standby screen is displayed. 4. Load the original document on the platen glass or in the adf. 5. Confirm the page size and m...

  • Page 209

    • if you load the original on the platen glass, you can add the copying job while printing. Adding the copying job (reserve copy) adding the copying job (reserve copy) if you load the original on the platen glass, you can add the copying job while printing (reserve copy). The screen below is display...

  • Page 210: Setting Items For Copying

    Setting items for copying you can change the copy settings such as the page size, media type, and intensity. Press the menu button, use the button to select a setting item, then press the ok button. Use the button to adjust each setting item, then press the ok button. The next setting item is displa...

  • Page 211

    Note • some of setting items are not available depending on the country or region of purchase. • media type select the media type of the loaded paper. Ex: • print quality select the print quality according to the original. Ex: note • if you use draft with the media type set to plain paper and the qu...

  • Page 212

    Note • this setting item is displayed when standard copying is selected. 212.

  • Page 213

    Scanning from computer (mac os) scanning using scanner driver (ica driver) using ij scan utility using scanner driver (ica driver) scanning using airprint using ij scan utility lite scanning tips positioning originals (scanning from computer) network scan settings 213.

  • Page 214

    Scanning using scanner driver (ica driver) using ij scan utility using scanner driver (ica driver) 214.

  • Page 215: Using Ij Scan Utility

    Using ij scan utility what is ij scan utility (scanner software)? Starting ij scan utility using auto scan function basics ij scan utility screens 215.

  • Page 216

    What is ij scan utility (scanner software)? Ij scan utility is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the ij scan utility main screen. Ij scan utility features multiple scanning modes auto allows for ...

  • Page 217

    Important • some functions are available only when my image garden is installed. Note • to set the applications to integrate with, see settings dialog . 217.

  • Page 218: Starting Ij Scan Utility

    Starting ij scan utility note • if you have more than one scanner or have changed from usb to network connection, set up the network environment from ij scan utility. Network scan settings select applications from go menu of finder, and then double-click canon utilities > ij scan utility > canon ij ...

  • Page 219: Using Auto Scan Function

    Using auto scan function auto scan allows for automatic detection of the item type. Important • the following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking driver in the ij scan utility main scr...

  • Page 220: Document Feeder)

    Scanning multiple documents at one time from the adf (auto document feeder) place multiple documents on the adf (auto document feeder) and scan at one time. Note • you can scan multiple documents at one time from the adf when scanning via auto, document, custom, or driver. Refer to " using scanner d...

  • Page 221

    5. Select select source according to the documents to be scanned. To scan only the front side of each document, select document (adf/platen) or document (adf simplex). To scan the front side then the back side of each document, select document (adf manual duplex). 221.

  • Page 222

    6. Set the color mode, document size, and scanning resolution as required. Click document scan orientation settings... To specify the orientation of the documents to be scanned. In the displayed dialog, you can specify the orientation and binding side. How to place the documents when scanning the ba...

  • Page 223

    When document (adf manual duplex) is selected for select source, proceed to step 8. 8. Follow the on-screen instructions to place the documents. Note • the screens for scanning with orientation set to portrait are used as examples in the following descriptions. When long edge is selected for binding...

  • Page 224

    9. Click ok. Scanning starts. Note • to cancel the scan, click cancel. • scanned images are saved in the folder set for save in in the corresponding settings dialog displayed by clicking settings.... In each settings dialog, you can also make advanced scan settings. 224.

  • Page 225: Ij Scan Utility Screens

    Ij scan utility screens ij scan utility main screen settings dialog settings (auto scan) dialog settings (document scan) dialog settings (photo scan) dialog settings (save to pc (auto)) dialog settings (general settings) dialog 225.

  • Page 226: Ij Scan Utility Main Screen

    Ij scan utility main screen select applications from go menu of finder, and then double-click canon utilities > ij scan utility > canon ij scan utility2 icon to start ij scan utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon. Product name display...

  • Page 227

    Driver allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the settings (driver) dialog. Instructions opens this guide. Settings... Displays the settings dialog in which you can specify the scan/save settings and...

  • Page 228: Settings Dialog

    Settings dialog the settings dialog has three tabs: (scanning from a computer), (scanning from the operation panel), and (general settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (scanning from a computer) tab s...

  • Page 229

    Important • when the settings dialog is displayed from my image garden, the (scanning from the operation panel) tab does not appear. (general settings) tab set the model to use, file size restriction on e-mail attachment, language for detecting text in images, and the folder in which to save images ...

  • Page 230: Settings (Auto Scan) Dialog

    Settings (auto scan) dialog click auto scan on the (scanning from a computer) tab to display the settings (auto scan) dialog. In the settings (auto scan) dialog, you can make advanced scan settings to scan by automatically detecting the item type. (1) scan options area (2) save settings area (3) app...

  • Page 231

    • long narrow items such as panoramic photos • reflective disc labels may not be scanned as expected. • place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to " positioning originals (scanning from computer) " for how to place items. • when scannin...

  • Page 232

    Important • the save format may differ depending on how you place the item. Positioning originals (scanning from computer) jpeg image quality you can specify the image quality of jpeg files. Pdf compression select the compression type for saving pdf files. Standard it is recommended that you normall...

  • Page 233

    Do not start any application saves to the folder specified in save in. Note • to add an application or folder to the pop-up menu, select add... From the pop-up menu, then click (plus) in the displayed dialog and specify the application or folder. Instructions opens this guide. Defaults you can resto...

  • Page 234

    Settings (document scan) dialog click document scan on the (scanning from a computer) tab to display the settings (document scan) dialog. In the settings (document scan) dialog, you can make advanced scan settings to scan items as documents. (1) scan options area (2) save settings area (3) applicati...

  • Page 235

    • scanning magazines: magazine • scanning documents from the adf (auto document feeder): document (adf simplex), document (adf manual duplex), or document (adf/platen) note • when document (adf/platen) is selected and documents are placed both on the platen and adf, those placed on the adf will be s...

  • Page 236

    Important • binding side cannot be specified when scanning only the front side of each document. Image processing settings click (right arrow) to set the following. Note • the displayed items vary by select source and color mode. Apply auto document fix select this checkbox to sharpen text in a docu...

  • Page 237

    Important • this function is available only when scanning from the platen. Note • click driver in the ij scan utility main screen and scan to correct gutter shadows when scanning non-standard size items or specified areas. Refer to " gutter correction " for details. • when you enable this function, ...

  • Page 238

    (2) save settings area file name enter the file name of the image to be saved. When you save a file, the date and four digits are appended to the set file name in the "_20xx0101_0001" format. Note • when you select the save to a subfolder with current date checkbox, the date and four digits are appe...

  • Page 239

    Create a pdf file that supports keyword search select this checkbox to convert text in images into text data and create pdf files that support keyword search. Important • this appears only when pdf or pdf (multiple pages) is selected in data format. Note • if text cannot be searched correctly, we re...

  • Page 240

    Do not start any application saves to the folder specified in save in. Note • to add an application or folder to the pop-up menu, select add... From the pop-up menu, then click (plus) in the displayed dialog and specify the application or folder. Instructions opens this guide. Defaults you can resto...

  • Page 241

    Settings (save to pc (auto)) dialog click save to pc (auto) on the (scanning from the operation panel) tab to display the settings (save to pc (auto)) dialog. In the settings (save to pc (auto)) dialog, you can specify how to respond when saving images to a computer after scanning them from the oper...

  • Page 242

    Image processing settings click (right arrow) to set the following. Apply recommended image correction applies suitable corrections automatically based on the item type. Important • the color tone may differ from the source image due to corrections. In that case, deselect the checkbox and scan. Note...

  • Page 243

    Pdf compression select the compression type for saving pdf files. Standard it is recommended that you normally select this setting. High compresses the file size when saving, allowing you to reduce the load on your network/server. Create a pdf file that supports keyword search select this checkbox t...

  • Page 244

    Defaults you can restore the settings in the displayed screen to the default settings. 244.

  • Page 245

    Settings (general settings) dialog click the (general settings) tab to display the settings (general settings) dialog. In the settings (general settings) dialog, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save...

  • Page 246

    Folder to save temporary files displays the folder in which to save images temporarily. Click browse... To specify the destination folder. Instructions opens this guide. Defaults you can restore the settings in the displayed screen to the default settings. 246.

  • Page 247: Network Selection Screen

    Network selection screen you can select the scanners or printers to be used for scanning or printing over a network from your computer or the operation panel. Network selection screen in product name in the settings (general settings) dialog, select an item with "network" after the product name from...

  • Page 248

    • if you have changed the bonjour service name after selecting your scanner or printer by bonjour service name, reopen the network selection screen and select the new bonjour service name from scanners. Note • if the bonjour service name of your scanner or printer does not appear or cannot be select...

  • Page 249

    Using scanner driver (ica driver) you can scan by starting the scanner driver from various applications. Refer to help of mac os for how to scan. Note • refer to " image corrections and color adjustments " for details on the setting procedures for image correction and color adjustment. • refer to " ...

  • Page 250

    Image corrections and color adjustments correct images and adjust colors using the scanner driver (ica (image capture architecture) driver). Important • when image correction or color adjustment is applied to items without moire, dust/scratches, or faded colors, the color tone may be adversely affec...

  • Page 251

    Magazine applies image adjustment suitable for magazines. Document applies image adjustment suitable for text documents. Note • if the image is not adjusted properly with auto, specify the item type. • the color tone may change from the source image due to the image adjustment. In that case, set ima...

  • Page 252

    Grain correction use this function to reduce graininess (roughness) in photos taken with high-speed or sensitized film, etc. None graininess will not be reduced. Low select this when the photo is slightly grainy. Medium it is recommended that you normally select this setting. High select this when t...

  • Page 253

    • how to place the item depends on your model and the item to be scanned. Unsharp mask emphasizes the outline of the subjects to sharpen the image. Descreen reduces moire patterns. Printed materials are displayed as a collection of fine dots. "moire" is a phenomenon where uneven gradation or a strip...

  • Page 254

    General notes (scanner driver) the scanner driver (ica (image capture architecture) driver) is subject to the following restrictions. Keep these points in mind when using the scanner driver. Scanner driver restrictions • if the computer is shared among multiple users or when you have logged out and ...

  • Page 255: Updating The Scanner Driver

    Updating the scanner driver obtaining the latest scanner driver before installing the scanner driver installing the scanner driver 255.

  • Page 256

    Obtaining the latest scanner driver upgrading your current scanner driver (ica (image capture architecture) driver) to the latest scanner driver may solve some problems you have experienced. To obtain the scanner driver, access our website and download the scanner driver for your model. Important • ...

  • Page 257

    Before installing the scanner driver check the following points before installing the scanner driver (ica (image capture architecture) driver). Check these also when you cannot install the scanner driver. Machine status • if the machine and computer are connected with a usb cable, disconnect the usb...

  • Page 258

    Installing the scanner driver access our website via the internet to download the latest scanner driver (ica (image capture architecture) driver). Follow these steps to install the downloaded scanner driver. 1. Mount the disk. Double-click the downloaded disk image file. The file is decompressed and...

  • Page 259: Scanning Using Airprint

    Scanning using airprint using ij scan utility lite 259.

  • Page 260: Using Ij Scan Utility Lite

    Using ij scan utility lite what is ij scan utility lite (scanner software)? Starting ij scan utility lite scanning documents and photos basics scanning originals larger than the platen (image stitch) adjusting cropping frames in the image stitch window scanning multiple documents at one time from th...

  • Page 261

    What is ij scan utility lite (scanner software)? Ij scan utility lite is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the ij scan utility lite main screen. Note • to use more functions, install the scanner ...

  • Page 262

    Important • some functions are available only when my image garden is installed. Note • to set the applications to integrate with, see settings dialog . 262.

  • Page 263

    Starting ij scan utility lite select applications from go menu of finder, and then double-click canon utilities > ij scan utility > canon ij scan utility lite icon to start ij scan utility lite. Important • if an available scanner or printer is not detected, an error message appears a few moments af...

  • Page 264

    Scanning documents and photos scan items placed on the platen with settings suitable for documents or photos. In addition, scan with your favorite settings saved beforehand. 1. Place the item on the platen. Place the item face-down on the platen and align an upper corner of the item with the corner ...

  • Page 265: Ij Scan Utility Lite Screens

    Ij scan utility lite screens ij scan utility lite main screen settings dialog settings (document scan) dialog settings (photo scan) dialog settings (general settings) dialog 265.

  • Page 266

    Ij scan utility lite main screen select applications from go menu of finder, and then double-click canon utilities > ij scan utility > canon ij scan utility lite icon to start ij scan utility lite. You can complete from scanning to saving at one time by simply clicking the corresponding icon. Produc...

  • Page 267

    Scan/save settings and the response after scanning can be specified in the settings (scan and stitch) dialog. Driver allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the settings (driver) dialog. Ocr scan text...

  • Page 268: Settings Dialog

    Settings dialog the settings dialog has two tabs: (scanning from a computer) and (general settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (scanning from a computer) tab set the default actions when scanning fro...

  • Page 269

    (general settings) tab set the model to use, file size restriction on e-mail attachment, and language for detecting text in images. Settings (general settings) dialog 269.

  • Page 270: Scanning Tips

    Scanning tips positioning originals (scanning from computer) network scan settings 270

  • Page 271

    Positioning originals (scanning from computer) this section describes how to load originals on the platen or adf (auto document feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • do not place objects on the document cover. When you open the documen...

  • Page 272

    Important • large items (such as a4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as pdf files. To save in a for- mat other than pdf, scan by specifying the data format. Multiple items: allow 0.4 inch (1 cm) or more space between the edges (...

  • Page 273

    2. Place documents on adf, and then adjust document guides to width of documents. Insert the documents face-up until a beep sounds. 273.

  • Page 274: Network Scan Settings

    Network scan settings you can connect your scanner or printer to a network to share it among multiple computers or scan images into a specified computer. Important • multiple users cannot scan at the same time. • to scan over a network, enable bonjour on your scanner or printer. Note • complete the ...

  • Page 275

    The settings (general settings) dialog appears. 4. In product name, select an item with "network" after the product name, then click select that appears to its right. The network selection screen appears. 5. Click scan-from-operation-panel settings. The scan-from-operation-panel settings screen appe...

  • Page 276

    Scanning from operation panel forwarding scanned data to computer using operation panel basics setting items for scanning using operation panel setting up operation panel with ij scan utility (windows) setting up operation panel with ij scan utility (mac os) 276.

  • Page 277

    Forwarding scanned data to computer using operation panel before forwarding scanned data to the computer, check the following: • mp drivers are installed. (windows) if mp drivers are not yet installed, install mp drivers with the setup cd-rom or install them from the canon website. • the scanner dri...

  • Page 278

    * the scan standby screen for usb-connected computer if you change the destination or scan settings, press the menu button, then go to step 3. Go to step 8 if you do not change the destination or scan settings. 3. Select save to and then press the ok button. 4. Select the computer to forward the sca...

  • Page 279

    • a4 sized photos • documents smaller than 5 inches x 7 inches (127 mm x 178 mm) such as a paperback with its backbone cut off • originals on thin white paper • long and narrow originals such as panoramic photographs • when you scan originals from the adf, it may take longer to scan the first page. ...

  • Page 280

    • if you load the original on the platen glass: ◦ when you select jpeg or tiff for data format, the printer starts scanning and scanned data is forwarded to the computer. ◦ when you select pdf or compact pdf for data format, the confirmation screen asking you if you continue scanning is displayed af...

  • Page 281

    Setting items for scanning using operation panel you can change the scan settings such as the scan size, resolution, or data format. Use the button to select a setting item, then press the ok button. Use the button to adjust each setting item, then press the ok button. The next setting item is displ...

  • Page 282

    • when 4"x6", 10x15, 5"x7", 13x18, or auto scan(a) -singl is selected, load the original on the platen glass. • some of setting items are not available depending on the country or region of purchase. • data format select the data format of the scanned data. Ex: • scan resolution select the resolutio...

  • Page 283: Preparing For Faxing

    Preparing for faxing connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • if the power disconnects: if there is a power failure or if you acciden...

  • Page 284: Connecting Telephone Line

    Connecting telephone line the connection method differs depending on your telephone line. • if you connect the printer to wall telephone line directly/if you connect the printer with the xdsl splitter: basic connection (connecting with general telephone line) • if you connect the printer to another ...

  • Page 285

    Important • be sure to connect the telephone line before the printer is turned on. If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug. Note • refer to rear view for the posi...

  • Page 286

    • connecting to an internet telephone a. Digital subscriber line b. Xdsl modem (splitter may not be built-in to the modem) c. Broadband router compatible with internet telephone d. Computer e. Telephone or answering machine f. Wan (wide area network) port g. Lan (local area network) port h. Tel port...

  • Page 287

    Note • when connecting to the xdsl line, select the same line type as you are subscribing to in telephone line type. Setting telephone line type • connecting to an isdn line for details on isdn (integrated service digital network) connection and settings, refer to the manuals supplied with your term...

  • Page 288: Setting Telephone Line Type

    Setting telephone line type before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xdsl or isdn connections, contact the telephone company or service provider to confirm ...

  • Page 289

    Setting the telephone line type manually in china this section describes the procedure to set the telephone line type manually in china. 1. Make sure that printer is turned on. 2. Press the setup button. The setup menu screen is displayed. 3. Select fax settings, then press the ok button. 4. Select ...

  • Page 290: Setting Receive Mode

    Setting receive mode set the receiving operation (receiving mode). For details on how to set the receive mode: setting receive mode you can select the appropriate mode. For details on the selectable receive mode: about receive mode for details on the advanced settings of the receive mode: advanced s...

  • Page 291

    • network switch may not be available depending on the country or region of purchase. • refer to receiving faxes for information on receiving faxes or the procedure for each receive mode. About receive mode you can select the receive mode suitable for your fax use conditions: whether you use a dedic...

  • Page 292

    If you select on, the printer automatically receives faxes after the external device rang a specified length of time. You can specify the length of time until automatic reception is started. ◦ user-friendly rx if you select on, the printer automatically switches from telephone calling to fax recepti...

  • Page 293

    Setting the drpd ring pattern (us and canada only) if you have subscribed to a distinctive ring pattern detection (drpd) service provided by your telephone company, your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line, allowing...

  • Page 294: Setting Sender Information

    Setting sender information you can set the sender information such as date/time, unit name, and unit fax/telephone number. About sender information setting date and time setting daylight saving time (summer time) registering user information about sender information if the unit name and unit fax/tel...

  • Page 295

    Setting date and time this section describes the procedure to set the date and time. 1. Make sure that printer is turned on. 2. Press the setup button. The setup menu screen is displayed. 3. Select device settings, then press the ok button. 4. Select dev. User settings, then press the ok button. 5. ...

  • Page 296

    2. Press the setup button. The setup menu screen is displayed. 3. Select device settings, then press the ok button. 4. Select dev. User settings, then press the ok button. 5. Select dst setting, then press the ok button. 6. Select on, then press the ok button. To disable summer time, select off. 7. ...

  • Page 297

    9. Use the button to move the cursor under the desired position, use the numeric buttons to enter the time (in 24-hour format) when summer time ends, then press the ok button. Precede single digits with a zero. 9. Press the fax button to return to the fax standby screen. Registering user information...

  • Page 298

    3. Press the ok button. Note • you can enter the name up to 24 characters, including spaces. • for details on how to enter or delete characters: entering numbers, letters, and symbols 7. Press the fax button to return to the fax standby screen. 298.

  • Page 299

    Sending faxes using operation panel of printer sending faxes by entering fax/telephone number resending faxes (redialing busy number) setting items for sending faxes sending faxes using useful functions 299.

  • Page 300

    Sending faxes by entering fax/telephone number this section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • it may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When yo...

  • Page 301

    Button: by pressing this button once, "#" is entered. By pressing this button one more time, "p" is entered. 6. Press the color button for color transmission, or the black button for black & white transmission. The printer starts scanning the document. Important • color transmission is available onl...

  • Page 302

    • do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent documents stored in the printer's memory are lost. 302.

  • Page 303

    Resending faxes (redialing busy number) there are two methods of redialing: automatic redialing and manual redialing. • automatic redialing if you send a document and the recipient's line is busy, the printer will redial the number after a specified interval. Automatic redialing • manual redialing y...

  • Page 304

    Manual redialing follow the procedure below for manual redialing. 1. Make sure that printer is turned on. 2. Press the fax button. The fax standby screen is displayed. 3. Load documents on the platen glass or in the adf. 4. Adjust the scan contrast and resolution as necessary. Setting items for send...

  • Page 305

    Setting items for sending faxes if you select fax tx settings after pressing the menu button on the fax standby screen, you can specify the settings of the scan contrast and the scan resolution. Adjust the scan contrast and resolution following the procedure below. 1. Press the menu button on the fa...

  • Page 306

    • when sending a color fax, documents are always scanned in the same resolution (200 x 200 dpi). The image quality (compression rate) is determined by which scan resolution is selected, except that extra fine and photo provide the same image quality. 7. Press the ok button. The lcd returns to the fa...

  • Page 307: Registering Recipients

    Registering recipients registering recipients using operation panel of printer registering recipients using speed dial utility2 (windows) registering recipients using speed dial utility2 (mac os) 307.

  • Page 308

    Registering recipients using operation panel of printer registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • recipient registration registering the recipient's fax/telephone number and name al...

  • Page 309

    Registering fax/telephone number of recipients before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. 1. Make sure that printer is turned on. 2. Press the fax button. The fa...

  • Page 310

    1. Select a fax/telephone number, then press the ok button. The fax/telephone number selected from the outgoing call logs is displayed. 2. Check the fax/telephone number, then press the ok button. The fax/telephone number is registered to the printer and the screen to enter the recipient's name is d...

  • Page 311

    If you select a name on from call log (in) in step 9, the name may be already entered. If you do not change the name, go to step 11. Note • you can enter the name up to 16 characters, including spaces. Entering numbers, letters, and symbols 11. Press the ok button to finalize registration. Note • to...

  • Page 312

    Registering recipients in group dial if you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. 1. Make sure that printer is turned on. 2. Press the fax button. The fax standby screen is displayed. 3....

  • Page 313

    You can choose a recipient with the two methods. The method can be switched by pressing the button. • when add to group is displayed on the lcd: use the button to select a recipient's id number to register to the group dial. • when enter first letter is displayed on the lcd: after you use the numeri...

  • Page 314

    11. Press the ok button to finalize registration. Note • to register another group, select an unregistered id number and operate in the same procedure. • to return to the fax standby screen, press the fax button. • you can check the recipients you have registered to the group dial by printing group ...

  • Page 315

    Changing registered information to change information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Press the fax button. The fax standby screen is displayed. 3. Press the menu button. The fax menu screen is displayed. 4. Select direc...

  • Page 316

    Note • this registration method may not be available depending on the country or region of purchase. ◦ direct entry is selected as the registration method: the editing screen is displayed. Change the recipient's fax/telephone number, then press the ok button. After editing the recipient's fax/teleph...

  • Page 317

    Deleting registered information to delete information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Press the fax button. The fax standby screen is displayed. 3. Press the menu button. The fax menu screen is displayed. 4. Select direc...

  • Page 318

    Printing list of registered destinations you can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. 1. Make sure that printer is turned on. 2. Load paper. 3. Press the fax button. The fax standby screen is displayed. 4. Press the menu button. The fax...

  • Page 319

    Registering recipients using speed dial utility2 (mac os) about speed dial utility2 speed dial utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edite...

  • Page 320

    Starting up speed dial utility2 important • before starting up speed dial utility2, make sure that the printer is connected to the computer correctly. • do not plug in or unplug any cables while the printer is in operation, or when the computer is in sleep or standby mode. • if your printer is compa...

  • Page 321: Speed Dial Utility2 Dialog

    Speed dial utility2 dialog the following items are on the speed dial utility2 dialog. 1. Printer name: selects the printer for editing the telephone directory using speed dial utility2. Behind printer name, printer's mac address is displayed. Note • for checking printer's mac address, refer to "chec...

  • Page 322

    Note • by clicking on the item name, you can sort the display order. 5. Edit.../select all/delete edits the item that selected for setting item list:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the edit... Button...

  • Page 323: Computer

    Saving registered telephone directory on printer to your computer follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to th...

  • Page 324

    Registering a fax/telephone number using speed dial utility2 follow the procedure below to register fax/telephone numbers. Note before you register fax/telephone numbers using speed dial utility2, make sure that no fax operations are in progress. 1. Start up speed dial utility2. 2. Select a printer ...

  • Page 325

    Note • you can only add the numbers that have already been registered. 6. Click ok. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • to save the registered information on the computer. 1. Click save to pc.... 2. Enter file name on displayed screen, and then click...

  • Page 326

    Changing a fax/telephone number using speed dial utility2 follow the procedure below to change fax/telephone numbers. Note • before you change fax/telephone numbers using speed dial utility2, make sure that no fax operations are in progress. 1. Start up speed dial utility2. 2. Select a printer from ...

  • Page 327

    To delete a member: select a code to delete from group dial, and then click . 5. Click ok. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • to save the edited information on the computer. 1. Click save to pc.... 2. Enter file name on displayed screen, and then click...

  • Page 328

    Deleting a fax/telephone number using speed dial utility2 follow the procedure below to delete fax/telephone numbers. Note • before you delete fax/telephone numbers using speed dial utility2, make sure that no fax operations are in progress. 1. Start up speed dial utility2. 2. Select a printer from ...

  • Page 329

    Changing sender information using speed dial utility2 follow the procedure below to change the user's name or fax/telephone number. 1. Start up speed dial utility2. 2. Select a printer from printer name: list box, and then click display printer settings. 3. Click user information setting from settin...

  • Page 330

    Registering/changing rejected number using speed dial utility2 follow the procedure below to register, change, or delete rejected numbers. 1. Start up speed dial utility2. 2. Select a printer from printer name: list box, and then click display printer settings. 3. Click rejected number setting from ...

  • Page 331: Computer to Printer

    Registering telephone directory has been saved on your computer to printer you can load the data of the telephone directory (rsd file, *.Rsd) and register it to your printer. The data of the telephone directory (rsd file, *.Rsd) that is exported from other printer can be loaded and registered to you...

  • Page 332: Receiving Faxes

    Receiving faxes receiving faxes changing paper settings substitute reception in printer's memory receiving faxes using useful functions 332.

  • Page 333: Receiving Faxes

    Receiving faxes this section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for receiving a fax prepare for receiving a fax according to the following procedure. 1. Make sure that printer is turned on. 2. Press the fax button. The fax standby screen is di...

  • Page 334

    Substitute reception in printer's memory when tel priority mode is selected: • when the call is a fax: the telephone will ring when a call incomes. Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset. The printer will receive the fax. N...

  • Page 335

    • if manual/auto switch of the advanced setting is set to on, set rx start time to longer than the time before the answering machine starts playing the answering message. After making this setting, we recommend that you call the answering machine using a mobile phone, etc. To confirm that messages a...

  • Page 336

    When drpd or network switch is selected: • when the call is a fax: the telephone will ring when a call incomes. The printer will receive the fax automatically when the fax ring pattern is detected. Note • you can change the number of times to ring the telephone. Advanced settings of receive mode • w...

  • Page 337: Changing Paper Settings

    Changing paper settings this printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important • if the size of loaded paper is differen...

  • Page 338

    Note • the * (asterisk) on the lcd indicates the current setting. • page size select the page size from a4, letter, ltr, or legal. Note • some of page sizes are not available depending on the country or region of purchase. • media type the paper type is set to plain paper. 338.

  • Page 339

    Substitute reception in printer's memory the printer prints the received fax automatically by default. And furthermore, the printer stores the received fax in its memory. When the faxes are stored in the printer's memory, the fax memory lamp is lit or flashes. In the following conditions, the receiv...

  • Page 340

    Memory will be deleted in order from the earliest. As a result, you may not be able to see faxes either using printed material or the printer's memory. Therefore, if you use the fax capabilities, make sure sufficient ink remains in the ink tank in advance. In addition, we recommend you refill the in...

  • Page 341

    Sending faxes from computer (mac os) sending a fax general notes 341.

  • Page 342: Sending A Fax

    Sending a fax you can send the faxes using the printer from mac. To sending the fax from mac, add the printer as airprint printer to your mac. Checking your environment first, check your environment. • airprint operation environment mac running the latest version of mac os • requirement mac and the ...

  • Page 343

    5. Specify fax paper settings as needed. 6. Enter fax/telephone numbers in to:. 343.

  • Page 344

    If you specify a dialing prefix, enter the code in dialing prefix: and specify the cover page settings as needed. 7. Select fax. The printer dials automatically and sends the fax. Note • to cancel sending the fax, press the printer's stop button. Automatic redialing the printer redials automatically...

  • Page 345: General Notes

    General notes sending faxes from mac is subject to the following restrictions. • enter the characters in to: and dialing prefix: so that the total number of characters is within 60 characters. If the total number of characters exceeds 60, the printer dials only the first 60 characters. • you can use...

  • Page 346: Frequently Asked Questions

    Network cannot find printer on network cannot find printer while using wireless lan network key unknown for other questions about network, click here . Print printing does not start paper is blank/printing is blurry/colors are wrong/white streaks appear print results are unsatisfactory paper jams in...

  • Page 347

    Paper does not feed properly/"no paper" error print results are unsatisfactory scanning problems (windows) scanning problems (mac os) scan results are unsatisfactory (windows) scan results are unsatisfactory (mac os) cannot print/scan from smartphone/tablet errors often occur when you send a fax qua...

  • Page 348

    Scanning problems (mac os) faxing problems mechanical problems installation and download problems errors and messages if you cannot solve a problem repairing your printer 348.

  • Page 349

    Network settings and common problems here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless lan wireless direct wireless lan cannot find printer cannot find printer while using wireless lan cannot find printer on check printer settings ...

  • Page 350

    Checking wireless router ssid for smartphone/tablet setting up using smartphone/tablet cannot print/scan from smartphone/tablet downloading canon print inkjet/selphy problems while using printer message appears on computer during setup printing is slow packets are sent constantly (windows) wireless ...

  • Page 351

    Connecting the printer to a network available connection methods the following connection methods are available on the printer. • wireless connection connect the printer and computer/smartphone/tablet using a wireless router. If you have a wireless router, we recommend you use one for wireless conne...

  • Page 352

    Troubleshooting see network settings and common problems for troubleshooting on network connection. Notice/restriction see below for details. • restrictions on network settings: restrictions • notices when printing using web service: notice for web service printing 352.

  • Page 353: Restrictions

    Restrictions when connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connec...

  • Page 354

    • in wireless direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • devices connec...

  • Page 355

    Network communication problems cannot find printer on network network connection problems other network problems 355.

  • Page 356

    Cannot find printer on network while performing printer setup: cannot find printer on check printer settings screen during setup (windows) cannot proceed beyond printer connection screen/connect cable screen while using printer: cannot find printer while using wireless lan 356.

  • Page 357: Setup (Windows)

    Cannot find printer on check printer settings screen during setup (windows) if the printer cannot be found and the check printer settings screen appears after searching the printer by automatic search on the search for printers screen, click redetect and search for the printer again by the ip addres...

  • Page 358

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking power status are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the power is on make sure network device (router, etc.) is turned on. If printer...

  • Page 359

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking pc network connection can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot vie...

  • Page 360: Settings

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking printer's wireless lan settings is printer set to allow wireless communication? Make sure the or icon is displayed on the lcd. If icon is not displayed: the printer is not set to allow wireless communic...

  • Page 361: Environment

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking wireless lan environment is printer connected to wireless router? Use the icon on the lcd to make sure the printer is connected to the wireless router. If icon is displayed: • checking wireless router l...

  • Page 362

    For more on the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer. After taking measures above, click redetect on the check printer settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to ...

  • Page 363

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking printer's ip address is printer's ip address specified correctly? If printer's ip address is not specified correctly, the printer may not be found. Make sure whether printer's ip address is not used for...

  • Page 364: Settings

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking security software settings disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your co...

  • Page 365

    Cannot find printer on check printer settings screen during wireless lan setup (windows)-checking wireless router settings check wireless router settings. Check wireless router network connection settings, such as ip address filtering, mac address filtering, encryption key, and dhcp function. Make s...

  • Page 366: Screen

    Cannot proceed beyond printer connection screen/connect cable screen if you cannot proceed beyond the printer connection screen or the connect cable screen, check the following. Check1 make sure usb cable is securely plugged in to printer and computer. Connect the printer and the computer using a us...

  • Page 367

    ◦ if the connection failed. Screen appears: 1. Click next. 2. Click next on displayed screen. 3. Click back to top on select printer screen. 4. Click exit on start setup screen and finish setup. 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo ...

  • Page 368

    Cannot find printer while using wireless lan note • this section describes the troubleshooting when using the computer. For the troubleshooting when using the smartphone or the tablet: cannot print/scan from smartphone/tablet check1 make sure the printer is turned on. Check2 is icon displayed on the...

  • Page 369

    In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible. Note • though an antenna is attached to most wireless routers,...

  • Page 370: Network Connection Problems

    Network connection problems printer suddenly cannot be used network key unknown printer cannot be used after replacing wireless router or changing its settings 370

  • Page 371

    Printer suddenly cannot be used cannot communicate with printer following network settings change cannot communicate with printer via wireless lan cannot communicate with printer using wireless direct cannot print, scan, or fax from a computer connected to the network cannot communicate with printer...

  • Page 372

    To check the current network settings of the printer, print out the network setting information. Printing network settings if the printer network settings do not match with those of the wireless router, change the network settings of the printer to match with those of the wireless router. Network se...

  • Page 373

    • for windows: use the setup cd-rom or follow the instructions on the canon website. • for mac os: follow the instructions on the canon website. • positioning: make sure there are no obstacles between the wireless router and the printer. Cannot communicate with printer using wireless direct check1 c...

  • Page 374

    Containing metal or concrete. If the printer cannot communicate with the computer over a wireless lan due to a wall, place the printer and the computer in the same room. In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is near...

  • Page 375: Network Key Unknown

    Network key unknown wpa/wpa2 or wep key set for wireless router unknown, cannot connect setting an encryption key wpa/wpa2 or wep key set for wireless router unknown, cannot connect for more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its ...

  • Page 376

    • using wep the key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer. To communicate with a wireless router that uses automatically generated wep keys, you must set the printer to use the key generated ...

  • Page 377: Changing Its Settings

    Printer cannot be used after replacing wireless router or changing its settings when you replace a wireless router, redo the network setup for the printer. • for windows: use the setup cd-rom or follow the instructions on the canon website. • for mac os: follow the instructions on the canon website....

  • Page 378

    With encryption on, cannot communicate with printer after changing encryption type at wireless router if you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type se...

  • Page 379: Other Network Problems

    Other network problems checking network information restoring to factory defaults message appears on computer during setup packets are sent constantly (windows) 379.

  • Page 380: Checking Network Information

    Checking network information checking printer ip address or mac address checking computer ip address or mac address checking communication between the computer, the printer, and the wireless router checking network setting information checking printer ip address or mac address to check the printer's...

  • Page 381

    1. Select system preferences from apple menu, and then click network. 2. Make sure network interface used by computer is selected, and then click advanced. Make sure wi-fi is selected as network interface. 3. Check the ip address or mac address. Click tcp/ip to check the ip address. Click hardware t...

  • Page 382

    "xxx.Xxx.Xxx.Xxx" is the ip address of the target device. A message such as the following appears. 64 bytes from xxx.Xxx.Xxx.Xxx: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from xxx.Xxx.Xxx.Xxx: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from xxx.Xxx.Xxx.Xxx: icmp_seq=2 ttl=64 time=1.739 ms --- xxx.Xxx....

  • Page 383

    Restoring to factory defaults important • for windows: initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the setup cd-rom ...

  • Page 384: Printing Problems

    Printing problems printing does not start no ink comes out ink runs out fast print results are unsatisfactory paper does not feed properly/"no paper" error 384.

  • Page 385: Printing Does Not Start

    Printing does not start check1 make sure printer is securely plugged in and press on button to turn it on. The power lamp flashes while the printer is initializing. Wait until the power lamp stops flashing and remains lit. Note • if you are printing large data such as photos or other graphics, print...

  • Page 386

    Deleting the undesired print job • for mac os: deleting the undesired print job check5 is your printer's printer driver is selected when printing? The printer will not print properly if you are using a printer driver for a different printer. • for windows: make sure "canon xxx series" (where "xxx" i...

  • Page 387: No Ink Comes Out

    No ink comes out check1 check the remaining ink level. Checking ink status check2 are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and pr...

  • Page 388

    If the problem is not resolved yet, the print head may be damaged. Contact your nearest canon service center to request a repair. Important • do not tilt the printer when moving it since the ink may leak out. • when transporting the printer for repairing it, see repairing your printer. 388.

  • Page 389: Ink Runs Out Fast

    Ink runs out fast after you refill the ink tanks, the printer takes in ink from the ink tanks and ink flows into the printer. Ink may seem to run out fast due to this procedure. 389.

  • Page 390

    Paper does not feed properly/"no paper" error check1 make sure paper is loaded. Loading paper check2 when loading paper, consider the following. • when loading two or more sheets of paper, align the edges of the sheets before loading the paper. • when loading two or more sheets of paper, make sure t...

  • Page 391

    If the paper tears in the rear tray, see list of support code for error (paper jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Note • if the feed slot cover is opened, close it sl...

  • Page 392

    Print results are unsatisfactory if the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 do page size and media type settings match size and type of loaded paper? If these settings do not match, it is ...

  • Page 393

    Back of paper is smudged uneven or streaked colors 393.

  • Page 394: Appear

    Paper is blank/printing is blurry/colors are wrong/white streaks appear printing is blurry colors are wrong 394.

  • Page 395

    White streaks appear check1 check paper and print quality settings. Print results are unsatisfactory check2 are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, p...

  • Page 396

    ■ for windows: cleaning the print heads ■ for mac os: cleaning the print heads ◦ from operation panel: performing system cleaning if the problem is not resolved yet, the print head may be damaged. Contact your nearest canon service center to request a repair. Important • do not tilt the printer when...

  • Page 397

    Check4 when using paper with one printable surface, make sure paper is loaded with printable side facing up. Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Load paper with the printable side facing up. Refer to the instruction manual supplied with t...

  • Page 398: Colors Are Unclear

    Colors are unclear check1 is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see if printing is faint o...

  • Page 399

    Important • do not tilt the printer when moving it since the ink may leak out. • when transporting the printer for repairing it, see repairing your printer. Check2 when an ink tank runs out of ink, refill the ink tank. If the remaining ink level is below the lower limit line (a), refill the ink tank...

  • Page 400: Lines Are Misaligned

    Lines are misaligned check1 check paper and print quality settings. Print results are unsatisfactory check2 perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the print head note • if the problem is no...

  • Page 401

    Paper is smudged / printed surface is scratched paper is smudged smudged edges smudged surface printed surface is scratched check1 check paper and print quality settings. Print results are unsatisfactory check2 check paper type. Make sure you are using the right paper for what you are printing. Supp...

  • Page 402

    1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions...

  • Page 403

    ◦ for mac os: in the canon ij printer utility2, select custom settings in the pop-up menu, select prevent paper abrasion check box, and then click apply. To open the canon ij printer utility2, see opening the canon ij printer utility2. Check5 if intensity is set high, reduce intensity setting and tr...

  • Page 404

    Note • cleaning the paper feed roller abrades it, so do this only when necessary. Check9 is inside of printer dirty? During duplex printing, ink may stain the inside of the printer, smudging the printout. Perform the bottom plate cleaning to clean the inside of the printer. Cleaning inside the print...

  • Page 405: Vertical Line Next to Image

    Vertical line next to image check is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Print results are unsatisfactory note • the direction of the vertical line pattern may va...

  • Page 406: Scanning Problems (Mac Os)

    Scanning problems (mac os) scanning problems ij scan utility error messages ij scan utility lite error messages scanner driver (ica driver) error messages 406.

  • Page 407: Scanning Problems

    Scanning problems scanner does not work scanner driver does not start 407.

  • Page 408: Scanner Does Not Work

    Scanner does not work check 1 make sure that your scanner or printer is turned on. Check 2 connect the usb cable to a different usb port on the computer. Check 3 if the usb cable is connected to a usb hub, remove it from the usb hub and connect it to a usb port on the computer. Check 4 with network ...

  • Page 409

    Scanner driver does not start check 1 make sure the scanner driver (ica (image capture architecture) driver) is installed. If not installed, install the scanner driver from our website. Check 2 select your scanner or printer on the application's menu. Note • the operation may differ depending on the...

  • Page 410

    Ij scan utility lite error messages if an error message for ij scan utility lite appears, check the error code and follow the corresponding solution. Error code error message solution 152 there is not enough memory. Exit other applications to increase available memory. • the memory required to start...

  • Page 411

    242 cannot write file. • check the access per- mission on the folder in save in in the corre- sponding settings dialog. 243 cannot read file. • check the access per- mission on the folder in save in in the corre- sponding settings dialog. 244 you do not have the required privileges to access the spe...

  • Page 412: Faxing Problems

    Faxing problems problems sending faxes problems receiving faxes telephone problems 412.

  • Page 413: Problems Sending Faxes

    Problems sending faxes cannot send a fax errors often occur when you send a fax 413.

  • Page 414: Cannot Send A Fax

    Cannot send a fax check1 is power turned on? • you cannot send faxes if the power is turned off. Press the on button to turn the power on. • if you unplugged the power cord without turning off the power (the power lamp is lit), reconnecting it turns on the power automatically. • if you unplugged the...

  • Page 415

    If you still cannot send the fax, select off for dial tone detect in adv. Fax settings under fax settings. Fax settings check6 is fax number registered correctly in printer's directory? Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory...

  • Page 416

    Errors often occur when you send a fax check check telephone line condition or connection. If the telephone line or connection is poor, reducing the transmission start speed may correct the error. Reduce the transmission start speed on tx start speed in adv. Communication in adv. Fax settings under ...

  • Page 417: Problems Receiving Faxes

    Problems receiving faxes cannot receive a fax, cannot print a fax quality of received fax is poor 417.

  • Page 418

    Cannot receive a fax, cannot print a fax check1 is power turned on? • you cannot receive faxes if the power is turned off. Press the on button to turn the power on. • if you unplugged the power cord without turning off the power (the power lamp is lit), reconnecting it turns on the power automatical...

  • Page 419

    If a different size of paper from that specified by page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (memory reception). Load the same size of paper as that specified by page size, then press the ok button on the printer. Check...

  • Page 420

    Quality of received fax is poor check1 check scan settings of sender's fax device. Ask the sender to adjust the scan settings of the fax device. Check2 is ecm rx set to off? Select on for ecm rx in adv. Communication in adv. Fax settings under fax settings. If ecm rx is enabled, the sender's fax dev...

  • Page 421: Telephone Problems

    Telephone problems cannot dial telephone disconnects during a call 421.

  • Page 422: Cannot Dial

    Cannot dial check1 is telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Connecting telephone line check2 is telephone line type of printer or external device set correctly? Check the telephone line type setting and change it as necessary. Setting t...

  • Page 423

    Telephone disconnects during a call check is telephone line cable or telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external tele...

  • Page 424: Mechanical Problems

    Mechanical problems power does not come on power shuts off by itself usb connection problems cannot communicate with printer via usb lcd shows wrong language 424.

  • Page 425: Power Does Not Come On

    Power does not come on check1 press on button. Check2 make sure power plug is securely connected to printer, and then turn it back on. Check3 unplug printer, leave it for at least 3 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest canon...

  • Page 426: Power Shuts Off By Itself

    Power shuts off by itself check if printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • if you are using a windows and if you ...

  • Page 427: Usb Connection Problems

    Usb connection problems printing or scanning is slow/hi-speed usb connection does not work/"this device can perform faster" message appears (windows) if your system environment does not support hi-speed usb, the printer operates at the slower speed of usb 1.1. In this case, the printer works properl...

  • Page 428

    Cannot communicate with printer via usb check1 make sure printer is turned on. Check2 connect usb cable properly. As the illustration below, the usb port is at the back of the printer. Check3 make sure enable bidirectional support is selected in ports sheet of properties dialog box of printer driver...

  • Page 429

    Installation and download problems cannot install mp drivers updating mp drivers in network environment (windows) 429.

  • Page 430: Cannot Install Mp Drivers

    Cannot install mp drivers for windows: for mac os: for windows: • if installation does not start when you insert setup cd-rom: follow the instructions below to start the installation. 1. Make the following settings. ◦ in windows 10, click start button > file explorer, and then click this pc from lis...

  • Page 431

    • if you cannot get past the printer connection screen: cannot proceed beyond printer connection screen/connect cable screen • other cases: reinstall the mp drivers. If the mp drivers were not installed correctly, uninstall the mp drivers, restart your computer, and then reinstall the mp drivers. De...

  • Page 432

    Updating mp drivers in network environment (windows) download the latest mp drivers. The latest mp drivers for your model are available for download on the canon website. Uninstall the existing mp drivers and follow the installation instructions to install the latest mp drivers that you downloaded. ...

  • Page 433: Errors and Messages

    Errors and messages an error occurs message appears 433.

  • Page 434: An Error Occurs

    An error occurs if an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer screen or the lcd. Depending on the error, a ...

  • Page 435

    For details on how to resolve errors, see list of support code for error . Note • for details on how to resolve errors without support codes, see message appears . 435.

  • Page 436: Message Appears

    Message appears this section describes some of the errors and messages that may appear. Note • a support code (error number) is displayed on the computer or on the lcd for some errors. For details on errors that have support code, see list of support code for error . If a message appears on the lcd,...

  • Page 437

    Error regarding power cord being unplugged is displayed (windows) the printer may have been unplugged while it was on. Check the error message that appears on the computer and click ok. The printer starts printing. See unplugging the printer for unplugging the power cord. Important • if you unplug t...

  • Page 438

    • in windows 10, right-click start button and select device manager. • in windows 8.1 or windows 8, select control panel from settings charm on desktop > hardware and sound > device manager. • in windows 7 or windows vista, click control panel, hardware and sound, and device manager. 2. Double-click...

  • Page 439

    • if you agree to participate in survey program: click agree and follow the on-screen instructions. The printer usage information is sent via the internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note • ...

  • Page 440

    Note • a confirmation/warning dialog box may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select...

  • Page 441

    • if you agree to participate in survey program: click agree and follow the on-screen instructions. The printer usage information is sent via the internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note • ...

  • Page 442

    2. Select applications from go menu of finder, double-click canon utilities folder and inkjet extended survey program folder. 3. Move canon inkjet printer/scanner/fax extended survey program.App file to trash. 4. Restart computer. Empty trash and restart your computer. • changing setting: to display...

  • Page 443

    List of support code for error support code appears on the lcd and on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the lcd and on the computer screen and take the approp...

  • Page 444

    6940 6941 6942 6943 6944 6945 6946 • 9000 to 9zzz 9500 • a000 to zzzz b202 b203 b204 b205 for paper jam support codes, see also list of support code for error (paper jams) . 444.

  • Page 445

    List of support code for error (paper jams) if paper jams, remove it following the appropriate procedure as shown below. • if you can see the jammed paper at the paper output slot or the rear tray: 1300 • if you cannot see the jammed paper at the paper output slot or the rear tray: paper is jammed i...

  • Page 446: 1300

    1300 cause paper is jammed in paper output slot or in rear tray. What to do remove the jammed paper following the instructions below. Important • the printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Tur...

  • Page 447

    If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing. Note • when reloading the paper, make sure you are using suitable paper and loading it correctly. • we recommend using paper sizes other than a5 to print documents with photos or graphi...

  • Page 448

    Paper is jammed inside printer if the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Important • the printer cannot be turned off while i...

  • Page 449

    3. Check if jammed paper is under cartridge holder. If the jammed paper is under the cartridge holder, move the cartridge holder to the far right or left, whichever makes it easier to remove the paper. When moving the cartridge holder, hold the top of the cartridge holder and slide it slowly to the ...

  • Page 450

    5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • any paper left under the cartridge holder? • any small bits of paper left...

  • Page 451

    7. Close scanning unit / cover gently. All jobs in the print queue are canceled. Redo the printing. Note • when reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the...

  • Page 452: 1000

    1000 cause possible causes include the following. • there is no paper in the rear tray. • paper is not loaded in the rear tray properly. What to do take the corresponding actions below. • load paper in the rear tray. • align the paper guides with the both edges of the paper when you load paper in th...

  • Page 453: 1200

    1200 cause scanning unit/cover is open. What to do close the scanning unit / cover and wait for a while. Do not close it while you are refilling an ink tank. 453.

  • Page 454: 1640

    1640 cause the remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to do to check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with ...

  • Page 455: 1700

    1700 cause ink absorber is almost full. What to do press the printer's ok button to continue printing. Contact your nearest canon service center to request a repair. Important • if you unplug the power cord, all the faxes stored in the printer's memory are deleted. • do not tilt the printer when mov...

  • Page 456: 1890

    1890 cause protective material or tape may still be attached to cartridge holder. What to do open the scanning unit / cover and make sure the protective material and tape have been removed from the cartridge holder. If the protective material or tape is still there, remove it and close the scanning ...

  • Page 457: 2900

    2900 cause scanning print head alignment sheet failed. What to do press the printer's ok button and follow the instructions below. • make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • make sure the platen glass and the print head alignment ...

  • Page 458: 2901

    2901 cause print head alignment pattern has been printed and printer is waiting to scan sheet. What to do scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment ma...

  • Page 459: 4103

    4103 cause cannot perform printing with current print settings. What to do press the printer's stop button to cancel printing. Then change the print settings and retry printing. 459.

  • Page 460: 5011

    5011 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. Important • if you unplug the power cord, all the faxes stored in th...

  • Page 461: 5012

    5012 cause printer error has occurred. What to do turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest canon service center to request a repair. Important • if you unplug the power cord, all the faxes stored in th...

  • Page 462: 5100

    5100 cause printer error has occurred. What to do cancel printing and turn off the printer. Check the following: • make sure cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • make sure the cartridges are properly installed. Open the scanning unit / cov...

  • Page 463: 5200

    5200 cause printer error has occurred. What to do check the remaining ink level, and then refill the ink tank if necessary. Turn off the printer and unplug it. Wait about 10 minutes. Plug in the printer again and turn it back on. If the ink tank is refilled because it runs out of ink, perform system...

  • Page 464: 5B00

    5b00 cause printer error has occurred. What to do contact your nearest canon service center to request a repair. Important • if you unplug the power cord, all the faxes stored in the printer's memory are deleted. • do not tilt the printer when moving it since the ink may leak out. • when transportin...

  • Page 465: 6000

    6000 cause printer error has occurred. What to do if the paper is jammed, remove it depending on the jammed location and cause. List of support code for error (paper jams) turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact y...