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Canon imageCLASS MF3111 Basic Manual

Other manuals for imageCLASS MF3111: Software Manual, Service Manual, Specification
Manual is about: Service Manual

Summary of imageCLASS MF3111

  • Page 1

    Imageclass mf3110 basic guide ld_basic_us.Book page 0 wednesday, june 30, 2004 2:02 pm.

  • Page 2: Manuals For The Machine

    Manuals for the machine the manuals for this machine are divided as follows. Please refer to them for detailed information. Depending on the system configuration and product purchased, some manuals may not be needed. Guides with this symbol are printed manuals. Cd-rom guides with this symbol are pdf...

  • Page 3

    How this manual is organized introduction paper handling document handling printing from your computer copying scanning system monitor maintenance troubleshooting machine settings appendix includes the specifications of this machine and the index. Chapter 1 chapter 2 chapter 3 chapter 4 chapter 5 ch...

  • Page 4: Contents

    Iv contents preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viii how to use this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viii symbols used in this manual . . . . . . . . . . . ....

  • Page 5

    V loading paper in the cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 loading paper in the multi-purpose feeder . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 loading an envelope in the multi-purpose feeder . . . . . . . . . . . . . . . . . . . . . 2-9...

  • Page 6

    Vi more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3 chapter 7 system monitor checking the status of the jobs stored in the machine . . . . . . . . . . . . . . . . .7-1 confirming and deleting a copy job . . . . . . . . . . . . . . ...

  • Page 7

    Vii chapter 10 machine settings accessing the machine settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 menu descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 paper settings . . . . . . . . . . . . . . . . ...

  • Page 8: Preface

    Viii preface thank you for purchasing the canon imageclass mf3110. Please read this manual thoroughly before operating the machine in order to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future refere...

  • Page 9

    Ix messages displayed in the lcd the following are a few examples of how messages in the lcd are expressed in this manual. The messages are indicated within angle brackets. • if is displayed, the machine cannot scan the documents. • appears in the lcd. Ld_basic_us.Book page ix wednesday, june 30, 20...

  • Page 10: Legal Notices

    X legal notices fcc (federal communications commission) imageclass mf3110: model f146600 this device complies with part 15 of the fcc rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept an interference recei...

  • Page 11: Laser Safety

    Xi important • this class b digital apparatus meets all requirements of the canadian interference-causing equipment regulations. • cet appareil numérique de la classe b respecte toutes les exigences du règlement sur le matériel brouilleur du canada. Laser safety this product complies with 21 cfr cha...

  • Page 12: Trademarks

    Xii trademarks canon, the canon logo, and imageclass are trademarks of canon inc. Other product and company names herein may be the trademarks of their respective owners. Copyright copyright 2004 by canon inc. All rights reserved. No part of this publication may be reproduced or transmitted in any f...

  • Page 13: Use of Images

    Xiii legal limitations on the usage of your product and the use of images using your product to scan, print or otherwise reproduce certain documents, and the use of such images as scanned, printed or otherwise reproduced by your product, may be prohibited by law and may result in criminal and/or civ...

  • Page 14: Installation

    Xiv important safety instructions please read these "important safety instructions" thoroughly before operating the machine. As these instructions are intended to prevent injury to the user or other persons or destruction of property, always pay attention to these instructions. Also, since it may re...

  • Page 15: Power Supply

    Xv • do not install the machine in the following locations: - a damp or dusty location - a location near water faucets or water - a location exposed to direct sunlight - a location subject to high temperatures - a location near open flames - a location near devices that contain magnets or generate m...

  • Page 16: Handling

    Xvi caution • do not use power supplies with voltages other than those specified herein, as this may result in a fire or electrical shock. • always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. ...

  • Page 17: Maintenance and Inspections

    Xvii • to avoid damage to the power cord and creating a fire hazard, always disconnect the power cord and the interface cable when moving the machine. Otherwise, the power cord or interface cable may be damaged, resulting in a fire or electrical shock. • do not drop paper clips, staples, or other me...

  • Page 18

    Xviii • there are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock. ...

  • Page 19: Consumables

    Xix consumables warning • do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire. • do not store toner cartridges or copy paper in places exposed to open flames, as this may cause the toner or p...

  • Page 20

    Xx ld_basic_us.Book page xx wednesday, june 30, 2004 2:02 pm.

  • Page 21: Introduction

    Chapter customer support 1-1 1 introduction this chapter describes the main components, the operation panel and the standby display of the machine. It also explains how to set the energy saver function. Customer support your machine is designed with the latest technology to provide trouble-free oper...

  • Page 22

    Main components of the machine 1-2 intr od uc tio n 1 main components of the machine this section describes the main components of the machine. Front view a platen glass cover open it when you place documents on the platen glass for copying or scanning. B platen glass place documents. C operation pa...

  • Page 23

    Main components of the machine 1-3 intr od uc tio n 1 rear view a usb port connect the usb (universal serial bus) cable. B face up cover open it when you output paper face up, or remove jammed paper. C power socket connect the power cord. D extension cover protects paper supply in the cassette from ...

  • Page 24: Operation Panel

    Operation panel 1-4 intr od uc tio n 1 operation panel a copy key switches the standby display to the copy mode. B scan key switches the standby display to the scan mode. C enlarge/reduce key sets an enlargement or reduction ratio of the copy. D exposure key adjusts the copy exposure. E alarm indica...

  • Page 25: Standby Display

    Standby display 1-5 intr od uc tio n 1 standby display the standby display differs depending on which mode is selected. The standby display in the copy or scan mode is as follows: ■ copy mode ■ scan mode note when the machine is plugged in, the lcd displays for a while, then the standby display appe...

  • Page 26: Energy Saver Mode

    Energy saver mode 1-6 intr od uc tio n 1 energy saver mode this machine provides an energy saver function. When no operations are performed for about 5 minutes, the machine automatically enters the energy saver mode. Note • the time until the machine enters the energy saver mode can be specified in ...

  • Page 27

    Energy saver mode 1-7 intr od uc tio n 1 restoring from the energy saver mode manually 1 press [energy saver]. The energy saver key goes off and the machine enters the standby mode. Note the machine can be restored from the energy saver mode immediately. However, it may vary according to room temper...

  • Page 28

    Energy saver mode 1-8 intr od uc tio n 1 ld_basic_us.Book page 8 wednesday, june 30, 2004 2:02 pm.

  • Page 29: Paper Handling

    Chapter print media requirements 2-1 2 paper handling this chapter describes the media you can use with this machine, how to load them, and where the documents come out. Print media requirements for high-quality copies, we recommend using paper and transparencies recommended by canon. Some types of ...

  • Page 30

    Print media requirements 2-2 p a per ha ndl ing 2 ■ unacceptable paper do not copy on the following types of copy stock. Doing so may result in paper jams. • severely curled or wrinkled paper • transparencies designed for full-color copiers or printers • paper which has already been copied using a d...

  • Page 31: Printing Areas

    Print media requirements 2-3 p a per ha ndl ing 2 printing areas please note that the term "printing area" represents both the recommended area for optimum print quality and the entire area where the machine can technically print from your computer. Printing area (light shade): canon recommends that...

  • Page 32: Loading Paper

    Loading paper 2-4 p a per ha ndl ing 2 loading paper this section describes how to load paper in the cassette and the multi-purpose feeder. Caution when loading paper, take care not to cut your hands on the edges of the paper. Important do not load paper from the back of the machine with the cassett...

  • Page 33

    Loading paper 2-5 p a per ha ndl ing 2 2 pull out the cassette completely. 3 while holding the lock release lever on the paper guide at the rear of the cassette, slide the paper guide to the mark indicating the desired paper size. Ld_basic_us.Book page 5 wednesday, june 30, 2004 2:02 pm.

  • Page 34

    Loading paper 2-6 p a per ha ndl ing 2 ● when loading legal size paper: ❑ pull the blue tab (a) and extend the cassette (b). Set the paper guide to ltr (c). Important if the paper guide is not adjusted correctly for the size of the paper, the quality of your printouts may be adversely affected. 4 lo...

  • Page 35

    Loading paper 2-7 p a per ha ndl ing 2 5 while holding the lock release lever on the paper guide on either side of the cassette, slide the paper guide to the mark indicating the desired paper size. The paper guides on the sides of the cassette move together. Make sure the paper stack does not exceed...

  • Page 36

    Loading paper 2-8 p a per ha ndl ing 2 7 specify the size and the type of the paper you load. For details on how to specify the paper size and type, see "specifying the paper size and type (common for cassette and multi-purpose feeder)," on p. 2-11. Loading paper in the multi-purpose feeder use the ...

  • Page 37

    Loading paper 2-9 p a per ha ndl ing 2 2 insert the paper square into the multi-purpose feeder with the print side up. Note when you load paper with a logo on, position the paper with the print side up (logo side) and insert it so that the top of the paper feeds first in the multi-purpose feeder. 3 ...

  • Page 38

    Loading paper 2-10 p a per ha ndl ing 2 1 slide the paper guides to fit the size of the envelope you want to load. Important if the paper guides are not adjusted correctly for the size of the envelope, the quality of your printouts may be adversely affected. 2 insert the envelope square into the mul...

  • Page 39: Specifying The Paper Size

    Specifying the paper size and type (common for cassette and multi-purpose feeder) 2-11 p a per ha ndl ing 2 specifying the paper size and type (common for cassette and multi-purpose feeder) specifying the paper size at the factory, the paper size has already been set to . Each time you change the pa...

  • Page 40: Specifying The Paper Type

    Specifying the paper size and type (common for cassette and multi-purpose feeder) 2-12 p a per ha ndl ing 2 specifying the paper type is selected as the default paper type. When using paper other than plain paper, you can specify the paper type according to the following. Specifying the paper type c...

  • Page 41

    Specifying the paper size and type (common for cassette and multi-purpose feeder) 2-13 p a per ha ndl ing 2 orientation of the document and the paper loading when you place a document on the platen glass, the orientation of the document and the orientation of the paper in the cassette or in the mult...

  • Page 42

    Selecting the paper output area 2-14 p a per ha ndl ing 2 selecting the paper output area face down paper output delivers paper with the printed side down on the output tray. Face up paper output delivers paper with the printed side up from the output area. Select the area depending on your purpose ...

  • Page 43

    Selecting the paper output area 2-15 p a per ha ndl ing 2 face down paper output area the paper is delivered with the printed side down on the output tray. Paper is stacked in printed order. Close the face up cover, and pull out the output tray. Important • do not place the delivered paper back on t...

  • Page 44

    Selecting the paper output area 2-16 p a per ha ndl ing 2 face up paper output area the paper is delivered with the printed side up from the face up paper output at the rear of the machine. This way is convenient for printing on transparencies, or envelopes which tend to curl, because the paper is d...

  • Page 45: Document Handling

    Chapter document requirements 3-1 3 document handling this chapter describes the types of documents you can scan or copy with this machine and how to set them on the platen glass. Document requirements the documents you place on the platen glass for copying or scanning must meet these requirements: ...

  • Page 46: Scanned Area of A Document

    Document requirements 3-2 do c u men t han d ling 3 scanned area of a document the shaded area in the illustration below shows the scanned area of a document. Make sure your document's text and graphics are within this area. Max. 1 / 8 " (3 mm) max. 7 / 32 " (5.5 mm) max. 7 / 32 " (5.5 mm) ltr max. ...

  • Page 47

    Placing a document on the platen glass 3-3 do c u men t han d ling 3 placing a document on the platen glass 1 open the platen glass cover. 2 place your document face down on the platen glass. Use the paper size marks on the left side of the platen glass to position a document. • if your document con...

  • Page 48

    Placing a document on the platen glass 3-4 do c u men t han d ling 3 the illustration below shows how to place an ltr-size document on the platen glass. 3 gently lower the platen glass cover. The document is now ready for scanning. Ld_basic_us.Book page 4 wednesday, june 30, 2004 2:02 pm.

  • Page 49: Printing From Your Computer

    Chapter before printing 4-1 4 printing from your computer this chapter explains how to print the documents from your computer using the printer driver included in the cd-rom. Before printing before printing, software must be installed in your computer. • if not, please see the set-up instructions or...

  • Page 50

    Before printing 4-2 pr inti ng fr om y o ur com pute r 4 2 click the corresponding printer driver icon. 3 from the [file] menu, click [set as default printer] (windows 98/ me: [set as default]). Ld_basic_us.Book page 2 wednesday, june 30, 2004 2:02 pm.

  • Page 51: Printing Documents

    Printing documents 4-3 pr inti ng fr om y o ur com pute r 4 printing documents the general steps for printing a document are explained below. 1 load paper in the cassette or the multi-purpose feeder. For details on how to load paper, see "loading paper," on p. 2-4. 2 open the document in an applicat...

  • Page 52: Canceling Printing

    Printing documents 4-4 pr inti ng fr om y o ur com pute r 4 canceling printing 1 open the [printers and faxes] (windows 98/me/2000: [printers]) folder. ● on windows xp: ❑ click [start] on the windows task bar ➞ select [printers and faxes]. ● on windows 98/me/2000: ❑ click [start] on the windows task...

  • Page 53: More Information

    More information 4-5 pr inti ng fr om y o ur com pute r 4 more information for detailed information on all printing features, see chapter 2, "printing," in the software guide. Ld_basic_us.Book page 5 wednesday, june 30, 2004 2:02 pm.

  • Page 54

    More information 4-6 pr inti ng fr om y o ur com pute r 4 ld_basic_us.Book page 6 wednesday, june 30, 2004 2:02 pm.

  • Page 55: Copying

    Chapter documents you can copy 5-1 5 copying this chapter explains how to make copies, adjust scan settings to improve the image quality, and enlarge or reduce the copy sizes. It also describes the special copy features. Documents you can copy for information on the types of documents you can copy, ...

  • Page 56: Making Copies

    Making copies 5-2 co p y in g 5 making copies note • when making copies on ltr-size paper after having continuously copied on paper smaller than ltr-size paper, the copies may be dirty. To prevent copies from being dirty, wait about 1 minute before making copies. • when making copies of a small size...

  • Page 57

    Making copies 5-3 co p y in g 5 5 press [start]. Note to cancel copying, press [stop/reset] ➞ follow the instructions in the lcd. You can also cancel copying using [status monitor]. (see "confirming and deleting a copy job," on p. 7-1.) ld_basic_us.Book page 3 wednesday, june 30, 2004 2:02 pm.

  • Page 58: Setting Enlarging/reducing

    Setting enlarging/reducing 5-4 co p y in g 5 setting enlarging/reducing you can enlarge or reduce the copy size using preset copy ratios or using custom copy ratios. Enlarging/reducing using preset copy ratios 1 press [enlarge/reduce]. 2 press [ (-)] or [ (+)] to select the copy ratio ➞ press [set]....

  • Page 59

    Setting enlarging/reducing 5-5 co p y in g 5 enlarging/reducing using custom copy ratios 1 press [enlarge/reduce] twice. 2 use the numeric buttons to enter the copy ratio ➞ press [set]. • you can enter the copy ratio from 50% to 200%, selectable in 1% increments. • even after entering the copy ratio...

  • Page 60: Improving Copied Image

    Improving copied image 5-6 co p y in g 5 improving copied image adjusting the image quality (resolution) you can adjust image quality to the appropriate level best suited for a document with text or photos. Three modes are available for adjusting the image quality. 1 press [image quality]. 2 press [...

  • Page 61

    Improving copied image 5-7 co p y in g 5 ■ adjusting manually 1 press [exposure] to select the manual mode. 2 press [ (-)] or [ (+)] to adjust the copy exposure ➞ press [set]. For a lighter copy exposure, press [ (-)]. For a darker copy exposure, press [ (+)]. Note when setting the exposure lighter,...

  • Page 62: Special Features

    Special features 5-8 co p y in g 5 special features the machine has the following special copy features. These features allow you to sort copies in page order and create special copies easily. - collate copy sorts copies in page order. - 2 on 1 reduces two documents to fit on a single paper. - reser...

  • Page 63: 2 On 1 Copy

    Special features 5-9 co p y in g 5 3 use the numeric keys to enter the number of copies you want. You can set up to 99 copies. 4 press [start]. The machine begins scanning. 5 place the next page of the document on the platen glass. 6 press [start]. Repeat step 5 and 6 to scan all documents. 7 press ...

  • Page 64

    Special features 5-10 co p y in g 5 1 place the first page of a document on the platen glass. For details on how to place documents on the platen glass, see "placing a document on the platen glass," on p. 3-3. 2 press [collate/2on1] twice. Appears in the lcd. 3 use the numeric keys to enter the numb...

  • Page 65: Reserve Copy

    Special features 5-11 co p y in g 5 reserve copy this feature allows you to reserve the next job while the machine is printing out a current job. Note the machine can store up to 10 copy jobs in memory. 1 press [stop/reset] twice to return to the standby display while the machine is printing out. No...

  • Page 66

    Special features 5-12 co p y in g 5 ld_basic_us.Book page 12 wednesday, june 30, 2004 2:02 pm.

  • Page 67: Scanning

    Chapter before scanning 6-1 6 scanning this chapter briefly explains how to scan documents into your computer using the scanner driver included in the cd-rom. Before scanning before scanning, software must be installed in your computer. • if not, please see "install the software and connect the mach...

  • Page 68: Scanning Methods

    Scanning methods 6-2 sc an nin g 6 scanning methods there are two methods of scanning documents to your computer: • using a twain- or wia- (windows xp) compliant windows application • using [scan] on the operation panel of the machine this section explains how to scan using [scan] on the operation p...

  • Page 69: More Information

    More information 6-3 sc an nin g 6 more information for detailed information on all scanning features, see chapter 3, "scanning," in the software guide. Ld_basic_us.Book page 3 wednesday, june 30, 2004 2:02 pm.

  • Page 70

    More information 6-4 sc an nin g 6 ld_basic_us.Book page 4 wednesday, june 30, 2004 2:02 pm.

  • Page 71: System Monitor

    Chapter checking the status of the jobs stored in the machine 7-1 7 system monitor this chapter explains how to check the status of the jobs stored in the machine, and to confirm or delete them as needed. Checking the status of the jobs stored in the machine use [status monitor] to confirm or delete...

  • Page 72

    Checking the status of the jobs stored in the machine 7-2 s y ste m m oni tor 7 3 press [ (-)] or [ (+)] to confirm the job number, and the quantity of copies. 4 if you want to delete the copy job, press [set]. 5 if you decide to delete the job, press [ (-)] for . Note to cancel deleting the job, pr...

  • Page 73: Maintenance

    Chapter periodic cleaning 8-1 8 maintenance this chapter explains how to clean the machine, replace the toner cartridge, and repack and transport the machine. Periodic cleaning your machine requires little periodic maintenance. This section describes the necessary cleaning procedures for your machin...

  • Page 74: Cleaning The Scanning Area

    Periodic cleaning 8-2 m a in ten anc e 8 cleaning the scanning area wipe the scanning area (shaded area) with a clean, soft, lint-free cloth moistened with water, then wipe with a clean, soft, dry, lint-free cloth. Platen glass cover platen glass ld_basic_us.Book page 2 wednesday, june 30, 2004 2:02...

  • Page 75

    When to replace the cartridge 8-3 m a in ten anc e 8 when to replace the cartridge the cartridge is a consumable item and should be replaced when the toner runs out. If white streaks or light bands appear on the printouts, the toner is running low. Note before handling the cartridge, see the precaut...

  • Page 76: Print Yield

    When to replace the cartridge 8-4 m a in ten anc e 8 3 reinstall the cartridge in the machine. 4 make a few test copies. ● if the copies appear normal: you can keep using the cartridge. However, a new one will be needed soon. ● if white streaks or light bands are still present: ❑ replace the cartrid...

  • Page 77

    When to replace the cartridge 8-5 m a in ten anc e 8 handling and storing the cartridge this section describes the precautions to ensure optimum copy quality. Handling precautions warning • do not throw the cartridge into open flames, as this may cause the toner to ignite and result in burns or a fi...

  • Page 78

    When to replace the cartridge 8-6 m a in ten anc e 8 caution keep cartridges and other consumables out of the reach of children. If the contents of these items are ingested, consult a physician immediately. Important • place the cartridge in its protective bag so that the side with the written instr...

  • Page 79: The Clean Earth Campaign

    When to replace the cartridge 8-7 m a in ten anc e 8 the clean earth campaign the canon cartridge recycling program the canon cartridge recycling program fulfills the first initiative of canon's clean earth campaign, which supports four critical environmental areas: • recycling in the workplace • co...

  • Page 80: U.S.A. Program

    When to replace the cartridge 8-8 m a in ten anc e 8 u.S.A. Program packaging ■ option a-1: single box return • repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge's box. • place the empty cartridge in the box of your new cartridge. Seal the box. ■ op...

  • Page 81

    When to replace the cartridge 8-9 m a in ten anc e 8 ■ option a-2: multiple box return we encourage you to use this option as a more efficient way to ship cartridges. • complete option a-1. • bundle multiple cartridge boxes together securely with tape. Please be sure that the shipment does not excee...

  • Page 82

    When to replace the cartridge 8-10 m a in ten anc e 8 shipping apply the ups authorized returning label provided in this guide. Residents of alaska and hawaii: do not use the ups authorized returning label. For alaska and hawaii canon set up alternative mail service with the u.S. Postal service. Ple...

  • Page 83

    When to replace the cartridge 8-11 m a in ten anc e 8 canada program-canada programme ■ option a: single box return • repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge's box. • place the empty cartridge in the box of your new cartridge. Seal the box...

  • Page 84

    When to replace the cartridge 8-12 m a in ten anc e 8 working to preserve endangered species is a long-standing canon interest. To this end, for every cartridge collected, canon canada donates $1, shared equally between world wildlife fund canada and the nature conservancy of canada. This donation i...

  • Page 85: Replacing The Cartridge

    Replacing the cartridge 8-13 m a in ten anc e 8 replacing the cartridge this section describes how to remove the used cartridge and replace it with a new one. Before replacing the cartridge, be sure to read the section "when to replace the cartridge," on p. 8-3. Note before handling the cartridge, s...

  • Page 86

    Replacing the cartridge 8-14 m a in ten anc e 8 4 rock the cartridge 5 or 6 times to distribute the toner evenly. 5 place the cartridge on a flat and stable surface. Fold the tab (a) on the sealing tape (b) as shown below, and pull it out straight while supporting the cartridge. Make sure that the t...

  • Page 87

    Replacing the cartridge 8-15 m a in ten anc e 8 6 hold the cartridge and align the projections (a) on both sides of the cartridge to the guides (b) in the machine, then gently slide the cartridge into the machine as far as it will go. Be sure to position the arrow mark (c) on the cartridge towards t...

  • Page 88

    Repacking and transporting your machine 8-16 m a in ten anc e 8 repacking and transporting your machine be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to vibration (e.G., when transporting over long distances), the following precautions sho...

  • Page 89

    Repacking and transporting your machine 8-17 m a in ten anc e 8 carrying the machine by the sides pull out the cassette completely, and remove the extension cover. Detach the output tray. Grip the handles on both sides of the machine and lift it carefully, as shown in the illustration above. Caution...

  • Page 90

    Repacking and transporting your machine 8-18 m a in ten anc e 8 ld_basic_us.Book page 18 wednesday, june 30, 2004 2:02 pm.

  • Page 91: Troubleshooting

    Chapter clearing jams 9-1 9 troubleshooting this chapter describes the problems you might encounter when using the machine and their remedies. It also explains what to do if you cannot solve the problem by yourself. Clearing jams this section describes how to remove jammed paper. When print media ja...

  • Page 92

    Clearing jams 9-2 t roub le sh oot ing 9 1 open the front cover. 2 remove the cartridge. Important • remove watches and any bracelets or rings when touching the inside of the machine. These items might be damaged if they come into contact with the parts inside the machine. • to avoid possible damage...

  • Page 93

    Clearing jams 9-3 t roub le sh oot ing 9 note do not expose the cartridge to light for more than 5 minutes. If necessary, put the cartridge in its original protective bag or wrap it with a thick cloth to prevent exposure to light. 3 open the face up cover (a) and push down the green paper release le...

  • Page 94

    Clearing jams 9-4 t roub le sh oot ing 9 ● if the leading edge of the paper is visible but has not entered the imaging area: ❑ pull the paper forwards and roll it inwards. Important • do not pull the jammed paper forward from the cassette. It may cause a machine malfunction. • do not pull the jammed...

  • Page 95

    Clearing jams 9-5 t roub le sh oot ing 9 6 gently pull the jammed paper between the output rollers until the leading edge emerges from the machine. 7 carefully pull the jammed paper straight out through the rollers. If the jammed paper is badly folded, similar to the folds of an accordion, ease the ...

  • Page 96

    Clearing jams 9-6 t roub le sh oot ing 9 8 close the front cover. 9 pull out the cassette completely. 10 hold both sides of the jammed paper and slowly pull it out in the direction of the arrow. ● when feeding paper from the cassette: ● when feeding paper from the multi-purpose feeder: 11 push the p...

  • Page 97

    Clearing jams 9-7 t roub le sh oot ing 9 12 insert the cartridge back into the machine, then close the front cover. For details, see "replacing the cartridge," on p. 8-13. Important after you replace the cartridge and close the front cover, the machine should be ready for operating. If the machine r...

  • Page 98: Lcd Messages

    Lcd messages 9-8 t roub le sh oot ing 9 lcd messages the following messages are displayed in the lcd when the machine performs a function or if it encounters an error. Adjusting waiting to scan cause the machine is not ready for copying because you have just connected the power cord to the machine. ...

  • Page 99

    Lcd messages 9-9 t roub le sh oot ing 9 memory full cause 1 the machine's memory is full because the collate copy or 2 on 1 copy function was set when a large document is loaded. Remedy divide the document and copy each part separately. Cause 2 you tried to reserve more than 11 copy jobs. Remedy the...

  • Page 100

    Lcd messages 9-10 t roub le sh oot ing 9 supply rec. Paper cause no paper is loaded in the cassette or multi-purpose feeder. Remedy load paper in the cassette or multi-purpose feeder. (see "loading paper," on p. 2-4.) make sure the paper stack in the cassette does not exceed the capacity of the cass...

  • Page 101: Paper Feeding Problems

    Paper feeding problems 9-11 t roub le sh oot ing 9 paper feeding problems paper does not feed correctly. Q does the cassette or multi-purpose feeder contain an appropriate quantity of sheets? A make sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed the cap...

  • Page 102

    Paper feeding problems 9-12 t roub le sh oot ing 9 q does the cassette or multi-purpose feeder contain an appropriate quantity of sheets? A make sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed the capacity of the cassette or multi-purpose feeder. (see "l...

  • Page 103

    Paper feeding problems 9-13 t roub le sh oot ing 9 repeated paper jams occur. Q is the proper paper loaded? A check that the size, thickness and type of the paper you are using. (see "print media requirements," on p. 2-1.) q is the proper paper loaded correctly? A be sure to fan the paper stack befo...

  • Page 104: Copying Problems

    Copying problems 9-14 t roub le sh oot ing 9 copying problems the machine will not make a copy. Q is the cartridge installed correctly? A make sure the cartridge is installed correctly. (see the set-up instructions.) q is the sealing tape removed from the cartridge? A remove the sealing tape from th...

  • Page 105: Print Quality Problems

    Print quality problems 9-15 t roub le sh oot ing 9 print quality problems the print quality is not what you expect; print is not clear, has missing dots or white streaks. Q are the size, thickness and type of the paper you are using within the specifications of the machine? A check that the paper yo...

  • Page 106

    Print quality problems 9-16 t roub le sh oot ing 9 copies are too dark or too light. Q is the exposure adjusted correctly? A adjust the exposure correctly using [exposure]. (see "adjusting the exposure (density)," on p. 5-6.) q is the machine in the toner saver mode? A set to in of the menu. (see of...

  • Page 107: Printing Problems

    Printing problems 9-17 t roub le sh oot ing 9 printing problems the alarm indicator comes on. Q does the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder? A clear the paper jam, or load paper in the cassette or multi-purpose feeder. (for instructions on clearin...

  • Page 108: Scanning Problems

    Scanning problems 9-18 t roub le sh oot ing 9 scanning problems the machine will not scan a document. Q did you connect the power cord to the machine just now? A wait for a while. After connecting the power cord, the machine cannot scan documents immediately. Q is the usb cable connected securely? A...

  • Page 109: General Problems

    General problems 9-19 t roub le sh oot ing 9 general problems the machine has no power. Q is the power cord plugged in securely? A check that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine....

  • Page 110

    If you cannot solve the problem 9-20 t roub le sh oot ing 9 if you cannot solve the problem if you have a problem with your machine and you cannot solve it by referring to the information in this chapter, contact canon authorized service facilities or the canon customer care center. Caution if the m...

  • Page 111: Machine Settings

    Chapter accessing the machine settings 10-1 10 machine settings this chapter explains how to adjust machine settings. The list of all the settings is also provided for your reference. Accessing the machine settings 1 press [menu]. 2 press [ (-)] or [ (+)] to select the menu you want to change ➞ pres...

  • Page 112: Menu Descriptions

    Menu descriptions 10-2 m ac hi n e s et ti ng s 10 menu descriptions paper settings (the factory default setting is in bold face.) common settings name descriptions 1. Paper settings sets the paper size and paper type. 1. Cassette 1. Paper size selects the paper size for the paper cassette. Ltr, lgl...

  • Page 113: Copy Settings

    Menu descriptions 10-3 m ac hi n e s et ti ng s 10 (the factory default setting is in bold face.) copy settings 3. Display language shows the language displayed in the lcd. English, french, spanish, portuguese name descriptions 1. Std. Imagequality selects the document type. Text/photo: text/photo m...

  • Page 114: Printer Settings

    Menu descriptions 10-4 m ac hi n e s et ti ng s 10 (the factory default setting is in bold face.) printer settings (the factory default setting is in bold face.) timer settings (the factory default setting is in bold face.) 7. Sharpness the sharpness setting of an image can be adjusted. When you wan...

  • Page 115: Appendix

    Chapter specifications 11-1 11 appendix this chapter lists the specifications of the machine and the index. Specifications type personal desktop platen stationary photoconductive material organic photosensitive conductor copying system indirect electrostatic transfer system developing system toner p...

  • Page 116

    Specifications 11-2 ap pen dix 11 features are subject to change without notice due to product improvements. For high-quality copies, we recommended using paper and transparencies recommended by canon. Some types of paper available at office supply stores may not be suitable for this machine. If you...

  • Page 117: Index

    Index 11-3 ap pen dix 11 index symbols (–), (+) keys, 1-4 a adjusting waiting to scan message, 9-8 alarm indicator, 1-4 auto clear setting, 10-4 auto sort setting, 10-3 c cartridge handling, 8-5 recycling, 8-6 replacing, 8-3, 8-13 storage, 8-5 cassette, 1-2, 2-4 check paper size message, 9-8 check p...

  • Page 118

    Index 11-4 ap pen dix 11 envelope loading, 2-9 printing area, 2-3 exposure key, 1-4 extension cover, 1-3 f face up cover, 1-3 feeder multi-purpose, 1-2 front cover, 1-2 g general problems, 9-19 i image quality adjusting, 5-6 key, 1-4 install cartridge message, 9-8 j jams clearing, 9-1 l lcd, 1-4 lcd...

  • Page 119

    Index 11-5 ap pen dix 11 paper settings settings, 10-2 paper size group setting, 10-3 paper size settings, 10-2 paper type setting, 10-2 periodic cleaning, 8-1 placing documents, 3-3 plain paper, 2-12 platen glass, 1-2 glass cover, 1-2 power socket, 1-3 preset ratio setting, 10-3 print media require...

  • Page 120

    Index 11-6 ap pen dix 11 t toner in the cartridge, 8-3 toner saver mode setting, 10-2 transporting, 8-16 tray output, 1-2 troubleshooting, 9-1 u usb port, 1-3 w weight document, 3-1 machine, 11-2 print media, 2-2 z zoom, 5-5 zoom ratio setting, 10-3 ld_basic_us.Book page 6 wednesday, june 30, 2004 2...