Chase Ingenico 5310 Manual - page 6
10
11
Common
error
Codes
In the event that your
terminal displays
an error, refer to
these error codes
to troubleshoot
your terminal.
If the code you are
experiencing is not
shown, retry the
transaction. To reduce
chargeback risks
and manage your
processing costs, avoid
keying transactions
when the card is
present. Instead, ask
for another method
of payment.
If the error persists,
contact your Help
Desk for support.
error Code
Description
Action
Batch Full
Settle Batch
Number of
transactions in the
current batch has
reached its limit.
Press
[ADMIn]
, and
then press
[9]
to
select
Deposit
.
Base Busy
Please Wait
Displays when the
i7780 terminal
attempts to connect
to the host and is
not successful.
No action.
Card Not
Supported
The card type
being attempted
is not supported
or not enabled on
your terminal.
Verify whether you can
accept the card type.
Check Pinpad
The terminal is
unable to locate
the PIN pad.
Verify whether the
connection is valid and
disconnect/reconnect
power to the terminal.
Chip Card
error
Codes
In the event that your
terminal displays a
chip-related error,
refer to these error
codes to troubleshoot
your terminal.
If the code you
are experiencing is
not shown, retry
the transaction.
If the error persists,
contact your Help
Desk for support.
error Code
Description
Action
Application
Not Supported
Swipe Allowed
Remove Card
A chip card is
inserted, but
no application
on the chip can
be accepted.
Swipe chip card.
Can’t Read
Chip
Swipe Allowed
Remove Card
Displayed when
a chip card is not
inserted properly or
the card is faulty.
Retry the chip
transaction if card was
not inserted properly.
Then, swipe chip card.
Card Removed
Press Cancel
During a chip
transaction, the
card should not be
removed before
the transaction
is completed.
Retry the chip
transaction.
Not Processed
Swipe Not
Allowed
Remove Card
Displayed when a
processing error
happened where
a fallback is not
allowed. The
chip card cannot
be processed.
Remove card. Use
another card.
If the problem happens
to more than one card,
try the following:
Reboot the device.
If the problem is
persistent, contact
the Help Desk.
Insert Card in
Chip Reader
Will display if a
chip card is swiped
and not inserted.
Insert the chip card.