E.F. Johnson 5100 SERIES Service Manual - page 10
GENERAL INFORMATION
1-5
September 2001
Part No. 001-5100-001
using a tone-type telephone. If you have a pulse-type
telephone, wait until the message is finished and an
operator will come on the line to assist you. When you
enter some numbers, another number is requested to
further categorize the type of information you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
E.F. Johnson Company
Customer Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.8 FACTORY RETURNS
Repair service is normally available through local
authorized E.F. Johnson Land Mobile Radio Service
Centers. If local service is not available, the equipment
can be returned to the factory for repair. However, it is
recommended that you contact the Customer Service
Department before returning equipment because a
service representative may be able to suggest a solu-
tion to the problem so that return of the equipment
would not be necessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling Customer Service (see Section 1.7)
or by requesting them when you send a unit in for
repair. Clearly describe the difficulty experienced in
the space provided and also note any prior physical
damage to the equipment. Then include a form in the
shipping container with each unit. Your telephone
number and contact name are important because there
are times when the technicians have specific questions
that need to be answered in order to completely iden-
tify and repair a problem.
When returning equipment for repair, it is also a
good idea to use a PO number or some other reference
number on your paperwork in case you need to call the
repair lab about your unit. These numbers are refer-
enced on the repair order and it makes it easier and
faster to locate your unit in the lab.
Return Authorization (RA) numbers are not
necessary unless you have been given one by the Field
Service Department. RA numbers are required for
exchange units or if the Field Service Department
wants to be aware of a specific problem. If you have
been given an RA number, reference this number on
the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service
Department when the unit arrives.
1.9 REPLACEMENT PARTS
Replacement parts can be ordered directly from
the Service Parts Department. To order parts by phone,
dial the toll-free number as described in Section 1.7.
When ordering, please supply the part number and
quantity of each part ordered. E.F. Johnson dealers
also need to give their account number. If there is
uncertainty about the part number, include the desig-
nator (C512, for example) and the model number of
the equipment the part is from.
You may also send your order by mail or FAX.
The mailing address is as follows and the FAX number
is shown in Section 1.7.
E.F. Johnson Company
Service Parts Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.10 INTERNET HOME PAGE
E.F. Johnson has a site on the World Wide Web
that can be accessed for information on the company
and such things as products, systems, and regulations.
The address is http://www.efjohnson.com.