Eccotemp EM-2.5 Use And Care Manual - Troubleshooting

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TROUBLESHOOTING

PROBLEM: Water does not get hot

1. Make sure the power supply is on and working.

2. If light does not come on, check that the reset button is pushed in;

follow steps from previous section.

3. If the indicator light is illuminated, but water temperature does not

get hot at the sink, test for a plumbing crossover as follows; shut

off cold water supply to water heater and open hot water tap. There

should be no water flowing. Any continuous flow indicates a cross

over which will effect the temperature and will need to be corrected.

4. If there is no crossover, then replace the heating element (see

previous sections).

PROBLEM: Indicator light not on

1. If the light does not come on, but water gets hot, check for faulty

bulb.

2. Check reset button; follow steps from previous section.

PROBLEM: Brown water

1. Brown or rusty water indicates a spent anode rod. Replace anode

rod.

PROBLEM: Odor in water

1. Smelly water could be due to an unusual reaction between local

water and the heaters anode rod. Check anode rod.

PROBLEM: Water is too hot

1. Turn the temperature knob counter clockwise to a lower

temperature setting. If temperature does not lower within 60

minutes, then replace thermostat.

PROBLEM: Water is not hot enough

1. Under Instructions for Use, see Setting the thermostat.

PROBLEM: Water is leaking

1. Unplug water heater from 110 VAC outlet.

2. Check water fittings and T&P fitting in the top of the tank.

3. Remove cover and inspect heating element gasket.