Ecotricity ECO1800S Owner's Manual - page 17
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WARRANTY AND RETURN
INFORMATION
This Limited Warranty is provided by Universal Power Group (“UPG”) and
covers defects in workmanship and materials in your Eco1800S Solar Power
Generator. This warranty period lasts for 1 year for the generator and
5 years for the solar panel output power and 90 days on solar panel frame
from the date of purchase as the point of sale to end use customer. You will
be required to demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable only for the unexpired portion of
the Warranty Period. Subsequent owners also require original proof of
purchase as described in “What proof of purchase is required?”
What will UPG do?
UPG will, at its option, repair or replace the effective product free of
charge, provided that you notify UPG of the product within the Warranty
Period, and provided that UPG through inspection establishes the existence
of such a defect and that it is covered by this Limited Warranty.
UPG will, at its option, use new and/or reconditioned parts in performing
warranty repair and building replacement products. UPG reserves the right
to use parts or products of original or improved design in the repair or
replacement. If UPG repairs or replaces a product, its warranty continues
for the remaining portion of the original Warranty Period or 90 days from
the sale of the return shipment to the customer, whichever is greater. All
replaced products and all parts removed from repaired products become
the property of UPG. UPG covers both parts and labor necessary to repair
the product, and return shipment to the customer via a UPG-selected
non-expedited surface freight within the contiguous United States and
Canada. Alaska and Hawaii are excluded. Contact UPG Customer Service
for details on freight policy for return shipments outside of the contiguous
United States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant
is unable to provide service, contact UPG directly at:
Direct returns may be performed according to the UPG Return Material
Authorization Policy described in your product manual. For some
products, UPG maintains a network of regional Authorized Service
Centers. Call UPG or check our website to see if your product can be
repaired at one of these facilities.
• The dated purchase receipt from the original purchase of the product
at point of sale to the end use, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged
under warranty.
What proof of purchase is required?
In any warranty claim, dated proof of purchase must accompany the
product and the product must not have been dissembled or modified
without prior written authorization by UPG. Proof of purchase may
be in any one of the following forms:
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the product
or costs related to the removal, installations, or troubleshooting of the
customer’s electrical systems. This warranty does not apply to and UPG
will not be responsible for any defect in or damage to:
a) The product if it has been misused, neglected, improperly installed,
physically damaged or altered, either internally or externally, or
damaged from improper use or use in an unsuitable environment;
b) The product if it has been subjected to fire, water, generalized corrosion,
biological infestations, or input voltage that creates operating conditions
beyond the maximum or minimum limits listed in the UPG
specifications including high input voltage from generators and
lightning strikes;
c) The product if repairs have been done to it other than by UPG or its
authorized service centers (hereafter “ASCs”);
d) The product if it is used as a component part of a product expressly
warranted by another manufacturer;
Telephone: 1.866.892.1122 (direct)
Email: warranty@upgi.com
What does the warranty cover?