ECX ECX8400 Instruction Manual - page 9
9
EN
LIMITEd WARRANTy
What this Warranty Covers
Horizon Hobby, Inc. (“Horizon”) warrants to the original purchaser
that the product purchased (the “Product”) will be free from defects
in materials and workmanship at the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage,
(ii) damage due to acts of God, accident, misuse, abuse, negligence,
commercial use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the Product, (iv)
attempted service by anyone other than a Horizon Hobby authorized service
center, or (v) Products not purchased from an authorized Horizon dealer.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall
be that Horizon will, at its option, either (i) service, or (ii) replace, any
Product determined by Horizon to be defective. Horizon reserves the right
to inspect any and all Product(s) involved in a warranty claim. Service
or replacement decisions are at the sole discretion of Horizon. Proof of
purchase is required for all warranty claims. SERVICE OR REPLACEMENT
AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND
EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in
no event shall the liability of Horizon exceed the individual price of the
Product on which liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability. If you as the purchaser or
user are not prepared to accept the liability associated with the use of the
Product, purchaser is advised to return the Product immediately in new and
unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict
of law principals). This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. Horizon reserves
the right to change or modify this warranty at any time without notice.
WARRANTy SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been
started, you must contact your local distributor or Horizon directly. This
will enable Horizon to better answer your questions and service you in
the event that you may need any assistance. For questions or assistance,
please direct your email
to productsupport@horizonhobby.com, or call 877.504.0233 toll
free to speak to a Product Support representative. You may also
find information on our website at www.horizonhobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please use the Horizon
Online Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand the rigors of
shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.horizonhobby.com
under the Support tab. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with instructions
for submitting your product for service. When calling Horizon, you will be
asked to provide your complete name, street address, email address and
phone number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
Notice: do not ship Li-Po batteries to horizon. If you have any
issue with a Li-Po battery, please contact the appropriate horizon
Product Support office.
Warranty Requirements
for Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be serviced
or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
non-Warranty repairs
Should your service not be covered by warranty service will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50%
of the retail purchase cost.
By submitting the item for service you are agreeing to payment of the
service without notification. Service estimates are available upon request.
You must include this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Horizon accepts money orders
and cashiers checks, as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our website http://
www.horizonhobby.com/Service/Request/.
Problem
Possible Cause
Solution
Short Run Time
• Vehicle batteries damaged/low voltage
• Motor dirty or brushes worn
• Check/change AA batteries
• Check/clean/replace the motor
Sluggish Action
• Motor dirty or brushes worn
• Bind in drivetrain
• Vehicle batteries have low voltage
• Check/clean/replace the motor
• Clean/adjust the gear mesh between the spur and pinion gears
• Replace AA vehicle batteries
Controls Reversed
• ST. REV or TH. REV
• Change switch position on the transmitter
Motor/ESC overheat
• Bind in drivetrain
• Clean/adjust the gear mesh between the spur and pinion gears
Doesn’t Operate
• Transmitter batteries low
• Transmitter powered off
• ESC powered off
• AA batteries have low voltage
• Replace/recharge
• Power On
• Power On
• Replace the vehicle AA batteries
Poor Range
• Transmitter batteries low
• Transmitter antenna is damaged or loose
• Receiver antenna damaged
• Replace/recharge
• Check/tighten
• Check/repair/replace
TROUbLEShOOTING GUIdE