Foxtel STU 720if Operating Instructions Manual - page 19
STU 720if
OPERATING INSTRUCTIONS
19
Troubleshooting
If any problems are encountered when operating the STU, make
use of the following guidelines to assist in solving the problem.
The STU will automatically detect and diagnose many STU and
transmission related problems. Where possible, the errors will be
communicated via messages on the TV screen and/or the STU
display panel.
Locate either the corresponding error number and message or the
description of your problem in the troubleshooting table and follow
the advice provided.
If you have tried the appropriate remedy and still have difficulty in
operating your STU, please call the hot line.
TROUBLESHOOTING
D ecoder
Front Panel
Message/D isplay on
TV S creen
or S ym ptom
P ossible Cause
R em edies
Any menu is displayed
No rm al operation. The decoder
is in menu mode
Press the MENU button on the
remote to return to norm al viewing
Blank display
Blank screen (TV switched
on)
No mains power to the decoder
Ensure that the mains lead to the
decoder an d main s power point is
secure ly plugged into the m ains
outlet, and that the mains is
switched on
Small green dot
Blank screen (TV switched
on)
No rm al operation. The decoder
is in standby mode
Press on the rem ote to return
to return to n ormal viewing
No small flashing
green dot when
any button on the
remote is pressed
Any disp lay
Remote control does not work
Ch eck that rem ote batteries are
correctly inserted.
Re place batte ries and re-try
No Audio/Noisy Audio
1. Volum e control set to low
2. PAL settin g incorrect
1.Raise volume using Foxtel RCU
2.Restore correct TV type for
country of ope ration
Any programm e
num ber
Terrestrial p rogra mme
displayed
Incorrect TV channel selected
to view the satellite decoder
On the TV, select the chann el
allocated to view the decoder
programm es
Incom plete video recording
- a portion of the recorded
satellite program me has not
recorded
The deco der has been switche d
to standby or to a different
service during the re cording
Do not make any adjustm ents
or selections with the rem ote
during recordings
Interrupted video recording.
Menus o r o ther text appear
on the recorded satellite
programm e, or the sound
level fluctuates
A button has been pressed on
the rem ote
Do not make any adjustm ents
or sele ctions with the rem ote
during reco rdings
Blank display
Security check screen
followed by program me
blocking m enu
Incorrect PIN num ber entered
Re fer to Programm e Blocking
in this ma nual. If you have
forgotten your PIN code
consult your service provider
3 flashing dashes
and error dot (red)
TV picture brea ks up and
eventually NO SIGNAL
banner displayed
He avy thunderstorm in progress
either locally or at transm ission
point
Wait until storm subsides
Any programm e
num ber
No audio or video
SCART function ality incorrectly
set
Press UHF button on remote to
obtain IRD on front pane l display
3 flashin g dash es
an d error dot (red )
N O SIG NAL
or
SEARC HIN G FO R SIGN AL
AT XXXX MH Z
Fa ulty installation
Sign al pro blem
H eavy rain (n ormal op er ation will
re su me a s soo n as th e ra in
subside s
C heck, repa ir or rep lace ca bles
C heck d ecod er installation se tting s
R ealig n th e dish
C all th e se rvice pro vid er
Error d ot (re d)
E03 C A mod ule failu re
Th e CAM is m alfun ction ing
C all th e se rvice pro vid er
N OTE: The recording o f a ny
chan nel is su bject to cop yright
law s
TV Gu ide time s are
ou t b y 1 ho ur
TV Gu ide Start, Sto p D ates n ot
ma tch in g ma ga zine o r curren t
pla yo ut.
Lo ca l time offset w ro ng
C han ge local time o ffse t. Re fe r to
pa ge 1 8 in th is m anu al