Garmin vivosmart HD Owner's Manual - Troubleshooting
Do not store the device where prolonged exposure to extreme
temperatures can occur, because it can cause permanent
damage.
Cleaning the Device
NOTICE
Even small amounts of sweat or moisture can cause corrosion
of the electrical contacts when connected to a charger.
Corrosion can prevent charging and data transfer.
1
Wipe the device using a cloth dampened with a mild
detergent solution.
2
Wipe it dry.
After cleaning, allow the device to dry completely.
Troubleshooting
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try
these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen under the device.
• Wear the device above your wrist bone. The device should
be snug but comfortable.
NOTE: You can try wearing the device higher on your
forearm. You can try wearing the device on your other arm.
• Warm up for 5 to 10 minutes and get a heart rate reading
before starting your activity.
NOTE: In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
Maximizing Battery Life
• Turn off the Auto Backlight setting (
Garmin Connect Account, page 4
).
• In your smartphone notification center settings, limit the
notifications that appear on your vivosmart HR device
Managing Notifications, page 3
).
• Turn off smart notifications (
).
• Turn off Bluetooth wireless technology when you are not
using connected features (
Turning Off Bluetooth Wireless
).
• Stop broadcasting heart rate data to paired Garmin devices
Broadcasting Heart Rate Data to Garmin
).
• Turn off wrist-based heart rate monitoring (
).
NOTE: Wrist-based heart rate monitoring is used to calculate
vigorous intensity minutes and calories burned.
Resetting the Device
If the device stops responding, you may need to reset it. This
does not erase any of your data or settings.
1
Hold the device key for 10 seconds.
The device turns off.
2
Hold the device key for one second to turn on the device.
Restoring All Default Settings
You can restore all of the device settings back to the factory
default values.
NOTE: This deletes all user-entered information and activity
history.
1
Press the device key to view the menu.
2
Select > Restore Defaults >
.
Updating the Software Using Garmin
Connect Mobile
Before you can update your device software using the Garmin
Connect Mobile app, you must have a Garmin Connect account,
and you must pair the device with a compatible smartphone
Pairing Your Smartphone, page 1
).
1
Synchronize your device with the Garmin Connect Mobile
app (
Synchronizing Your Data with the Garmin Connect
).
When new software is available, your device alerts you to
update the software.
2
Follow the on-screen instructions.
Updating the Software Using Garmin
Express
Before you can update your device software, you must have a
Garmin Connect account, and you must download and install
the Garmin Express application.
1
Connect the device to your computer using the USB cable.
When new software is available, Garmin Express sends it to
your device.
2
Disconnect the device from your computer.
Your device alerts you to update the software.
3
Select an option.
Support and Updates
Garmin Express (
access to these services for Garmin devices.
• Product registration
• Product manuals
• Software updates
• Data uploads to Garmin Connect
Getting More Information
• Go to
.
• Go to
.
• Go to
, or contact your Garmin dealer
for information about optional accessories and replacement
parts.
Appendix
Fitness Goals
Knowing your heart rate zones can help you measure and
improve your fitness by understanding and applying these
principles.
• Your heart rate is a good measure of exercise intensity.
• Training in certain heart rate zones can help you improve
cardiovascular capacity and strength.
• Knowing your heart rate zones can prevent you from
overtraining and can decrease your risk of injury.
If you know your maximum heart rate, you can use the table
Heart Rate Zone Calculations, page 7
heart rate zone for your fitness objectives.
If you do not know your maximum heart rate, use one of the
calculators available on the Internet. Some gyms and health
centers can provide a test that measures maximum heart rate.
The default maximum heart rate is 220 minus your age.
About Heart Rate Zones
Many athletes use heart rate zones to measure and increase
their cardiovascular strength and improve their level of fitness. A
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Troubleshooting