IBM TotalStorage EXP100 Hardware Maintenance Manual - Chapter

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    Ibm totalstorage ds4000 hardware maintenance manual gc26-7702-00

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    Ibm totalstorage ds4000 hardware maintenance manual gc26-7702-00

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    Note before using this information and the product it supports, be sure to read the general information in “notices” on page 137. First edition (november 2004) © copyright international business machines corporation 2004. All rights reserved. Us government users restricted rights – use, duplication ...

  • Page 5: Contents

    Contents figures . . . . . . . . . . . . . . . V tables . . . . . . . . . . . . . . . Vii safety . . . . . . . . . . . . . . . Ix caution notice . . . . . . . . . . . . . . X safety information . . . . . . . . . . . . X general safety . . . . . . . . . . . . . X grounding requirements . . . . . . . ...

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    Chapter 9. Type 1722 ds4300 storage server . . . . . . . . . . . . . . . 61 general checkout . . . . . . . . . . . . 62 general information . . . . . . . . . . 62 additional service information . . . . . . . . 64 operating specifications . . . . . . . . . 64 storage server components . . . . . . . ....

  • Page 7: Figures

    Figures 1. Installation process flow by current publications . . . . . . . . . . . . Xvii 2. Verifying signal presence . . . . . . . . 5 3. Verifying node end . . . . . . . . . . 5 4. Type 3523 fibre channel hub . . . . . . . 6 5. Type 3523 fibre channel hub power connector 6 6. Type 3523 fibre chan...

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    67. Ds4500 storage server power supply indicator light . . . . . . . . . . . . . . . 98 68. Ds4500 storage server mini hub indicator lights . . . . . . . . . . . . . . . 99 69. Ds4500 storage server parts listing . . . . 103 70. Fastt exp500 storage expansion unit parts list . . . . . . . . . . . . ...

  • Page 9: Tables

    Tables 1. Mapping of fastt names to ds4000 series names . . . . . . . . . . . . . . Xv 2. Totalstorage ds4500 storage server document titles by user tasks . . . . . . Xviii 3. Totalstorage ds4400 storage server document titles by user tasks . . . . . . . . . . Xix 4. Totalstorage ds4300 storage serv...

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    Viii ibm totalstorage ds4000: hardware maintenance manual.

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    Safety before installing this product, read the safety information. Antes de instalar este produto, leia as informações de segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit produc...

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    Caution notice the following caution notice is printed in english throughout this document. For a translation of this notice, see ibm ® safety information. Statement 5: caution: the power control button on the device and the power switch on the power supply do not turn off the electrical current sup...

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    V insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, approximately 8 centimeters (3 in.) from the end. V do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing. Remember: metal objects are good electrical conductors. V ...

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    – stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames. Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use ext...

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    Note: the use of a grounding system is desirable but not required to protect against esd damage. – attach the esd ground clip to any frame ground, ground braid, or green-wire ground. – use an esd common ground or reference point when working on a double-insulated or battery-operated system. You can ...

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    Xiv ibm totalstorage ds4000: hardware maintenance manual.

  • Page 17: About

    About this document this document provides information about hardware maintenance for the ibm totalstorage ® ds4000 product line. Fastt product renaming ibm is in the process of renaming some fastt family products. Table 1 identifies each new ds4000 product name with its corresponding fastt product ...

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    How this document is organized the ibm totalstorage ds4000 hardware maintenance manual contains basic information, such as specifications and symptom lists, about many of the components of a fibre channel configuration. You can use this information to complete the tasks that are given in the ibm tot...

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    Chapter 14, “ibm storage area network data gateway router (2108-r03),” on page 119 provides service and diagnostic information for the storage area network data gateway router. “power cords,” on page 135 lists required power cords for the ds4000 storage components discussed in this document by count...

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    Www.Ibm.Com/shop/publications/order/ ds4500 storage server library table 2 associates each document in the ds4500 (previously fastt900) storage server library with its related common user tasks. Table 2. Totalstorage ds4500 storage server document titles by user tasks title user tasks planning hardw...

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    Ds4400 storage server library table 3 associates each document in the ds4400 (previously fastt700) storage server library with its related common user tasks. Table 3. Totalstorage ds4400 storage server document titles by user tasks title user tasks planning hardware installation software installatio...

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    Ds4300 storage server library table 4 associates each document in the ds4300 (previously fastt600) storage server library with its related common user tasks. Table 4. Totalstorage ds4300 storage server document titles by user tasks title user tasks planning hardware installation software installatio...

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    Table 5. Totalstorage ds4100 storage server document titles by user tasks title user tasks planning hardware installation software installation configuration operation and administration diagnosis and maintenance ibm totalstorage ds4100 installation, user’s, and maintenance guide, gc26-7712 u u u u ...

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    Ds4000-related hardware publications table 6 associates each of the following documents related to ds4000 (previously fastt) operations with its related common user tasks. Table 6. Totalstorage ds4000-related document titles by user tasks title user tasks planning hardware installation software inst...

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    Table 6. Totalstorage ds4000-related document titles by user tasks (continued) title user tasks planning hardware installation software installation configuration operation and administration diagnosis and maintenance rs/6000 eserver pseries fibre channel planning and integration: user’s guide and s...

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    V important: these notices provide information that might help you avoid inconvenient or problem situations. V attention: these notices indicate possible damage to programs, devices, or data. An attention notice is placed just before the instruction or situation in which damage could occur. V cautio...

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    Web sites ibm maintains pages on the world wide web where you can get the latest technical information and download device drivers and updates. V for ds4000 information, go to the following web site: www-1.Ibm.Com/servers/storage/support/disk/ the support page has many sources of information and way...

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    Fire suppression systems a fire suppression system is the responsibility of the customer. The customer’s own insurance underwriter, local fire marshal, or a local building inspector, or both, should be consulted in selecting a fire suppression system that provides the correct level of coverage and p...

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    Chapter 1. About hardware maintenance this hardware maintenance manual contains basic information, such as specifications and symptom lists, about many of the components of a fibre channel configuration. You can use this information to complete the tasks given in the problem determination procedures...

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    2 ibm totalstorage ds4000: hardware maintenance manual.

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    Chapter 2. Type 3523 fibre channel hub and gbic note: the problem determination (pd) maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. The type 3523 fibre channel hub and gigabit interface converter (gbic) are compatible with the follo...

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    General checkout installation and operational problems in an arbitrated loop environment are typically caused by one of the following situations: v faulty cabling or cable connector v incorrect cable plugging v faulty gbic v faulty hubs v invalid fibre channel signaling from the host bus adapter (hb...

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    Verifying node end to verify the integrity of the fiber-optic cable at the node end of a link, make sure the cable is attached to the gbic at the hub and the hub is turned on. Dual sc fiber-optic cable connectors are keyed and will insert into a gbic in one direction only. Place a mirror at the node...

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    Fibre channel products that are commonly interconnected to the fibre channel hub are fibre channel host bus adapters, fc-al storage devices, and fc-al storage arrays. Scsi initiators (workstations and servers) set up and initiate the transfer of data to or from the storage devices. The storage devic...

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    Led on this indicates that a gbic is present and functioning properly. Led off this indicates a fault condition. Examples of a fault condition include: a gbic transmitter fault, an improperly seated gbic, an absent gbic, or another failed device. The port will be in the bypass state, which precludes...

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    Symptom-to-fru index the symptom-to-fru index (see table 9) lists symptoms, errors, and the possible causes. The most likely cause is listed first. The pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. Note: 1. Always start with the...

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    Parts listing (type 3523 fibre channel hub and gbic) figure 8 and the following table provide a parts listing for the type 3523 fibre channel hub and gbic. Index fibre channel hub (type 3523) fru 1 port fibre hub assembly 01k6738 2 hub tray assembly 10l7042 3 hub tray bezel 10l7041 4 short-wave gbic...

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    10 ibm totalstorage ds4000: hardware maintenance manual.

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    Chapter 3. Fibre channel pci adapter note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. The fibre channel pci adapter (fru 01k7354) is compatible with the following ibm products: v type 3523 fibre channel hub and gbic (see ...

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    The ibm fibre channel pci adapter operating environment and specification information is detailed in table 10 and table 11. Table 10. Fibre channel pci adapter operating environment environment minimum maximum operating temperature 0° c (32° f) 55° c (131° f) storage temperature -20° c (-4° f) 70° c...

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    Chapter 4. Ds4000 host adapter note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. The ibm ds4000 host adapter (fru 09n7292) is a high-performance, direct memory access (dma), bus-master host adapter designed for high-end sy...

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    System configuration problems to determine whether a problem was caused by the system configuration, check the system board to make sure that it was configured properly (see the appropriate ibm totalstorage ds4000 product installation guide). Fibre channel problems to determine whether your installa...

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    Table 13. Ds4000 host adapter specifications (continued) type specification bios rom 128 kb of flash rom in two 64 kb, software selectable banks. The flash is field-programmable. Nvram 256 bytes, field-programmable onboard dma three independent dma channels: two data and one command. Integrated 4 kb...

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    16 ibm totalstorage ds4000: hardware maintenance manual.

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    Chapter 5. Ds4000 fc2-133 host bus adapter note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. The ibm ds4000 fc2-133 host bus adapter (single port model, fru 24p0962) is a 2 gbps high-performance, direct memory access (dma)...

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    V verify that all peripheral devices are turned on. See the ibm totalstorage ds4000 problem determination guide for information about how to use fast!Util to display attached fibre channel devices. System configuration problems to verify that your installation problem is caused by the system configu...

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    Table 15. Ds4000 fc2-133 host bus adapter specifications (continued) type specification fibre channel specifications v fiber-optic media (shortwave multimode 50 micron cable) v bus transfer rate: 200 mbps maximum at half-duplex and at 400 mbps maximum full-duplex v interface chip: isp2312/isp2340 (p...

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    20 ibm totalstorage ds4000: hardware maintenance manual.

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    Chapter 6. Type 3526 fibre channel raid controller the type 3526 fibre channel raid controller is compatible with the following ibm products: v type 3523 fibre channel hub and gbic (see chapter 2 on page 3) v fibre channel pci adapter (fru 01k7354) (see chapter 3 on page 11) v ibm ds4000 host adapte...

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    Additional service information this section provides additional service information about the type 3526 fibre channel raid controller. Powering on the controller note: all drive modules must be powered on before you power on the controller. The controller might take from three to 10 seconds to power...

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    Fibre channel host cable requirements for the type 3526 fibre channel raid controller, you must use multi-mode, 50-micrometer fiber-optic cable and a media interface adapter (mia), shown in figure 10. Table 16 provides specifications for the mia. Table 16. Type 3526 fibre channel raid controller mia...

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    Specifications size v with front panel: – depth: 610 mm (24 in.) – height: 174 mm (6.8 in.) – width: 482 mm (19 in.) weight v controller unit maximum weight: 34.5 kg (76 lb) v controller unit empty: 14.3 kg (31.6 lb) v battery: 9.7 kg (21.4 lb) electrical input v sign-wave input (50 to 60 hz) – low ...

  • Page 53: Basic Configuration

    Basic configuration 3526 raid controller unit ctrl a exp10, 15 or 200 (up to 6 units) fc host adapter note: basic as shipped, single controller, no hubs or switches figure 11. Type 3526 fibre channel raid controller basic configuration fc host adapter fc host adapter note 1 note 1: adapters can be i...

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    ... ... ... ... ... ... Scsi channel 1 scsi channel 2 scsi channel 3 scsi channel 4 scsi channel 5 scsi channel 6 data striped across channels exp10, 15 or 200 orthogonal data striping figure 13. Type 3526 fibre channel raid controller orthogonal data striping 26 ibm totalstorage ds4000: hardware ma...

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    Simple fully redundant redundant servers , fc host adapter fc host adapter fc host adapter fc host adapter 3526 raid controller unit exp10, 15 or 200 (up to 6 units) hub/switch ctrl b ctrl a hub/switch note 1: since disks are seen from multiple places some form of protection such as mscs, storage pa...

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    Multi-mscs no external hubs fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter clus1 clus2 ld1 ld2 1 2 ld3 ld4 clus1 clus2 notes : 2 partitions shown; clus1 partition separate from clus2 partition. Ld is a logical drive 352...

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    Notes: running cornhusker software 4 to 8 node configs are supported 8 port managed hubs or switches can be used as shown using 16 port switches removes need to cascade performance would be best with switches harp harp harp harp harp harp harp harp harp harp harp harp harp harp harp harp id 0 id 0 i...

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    Capacity configuration redundant servers fc host adapter fc host adapter fc host adapter fc host adapter exp10, 15 or 200 (up to 6 units) 3526 raid controller unit exp10, 15 or 200 (up to 6 units) exp10, 15 or 200 (up to 6 units) exp10, 15 or 200 (up to 6 units) exp10, 15 or 200 (up to 6 units) exp1...

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    Note 1: mirroring is done over ip using gigabit ethernet note 2: requires legato lme and mscs legato ha/replication for mscs primary writes over fcp client interconnect private interconnect primary writes over fcp mirrored writes over ip site a site b up to 10km fc-al ethernet, token ring, etc. Giga...

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    Symptom-to-fru index the symptom-to-fru index (table 17) lists symptoms and the possible causes. The most likely cause is listed first. The pd maps found in the ibm totalstorage ds4000 problem determination guide also provide you with additional diagnostic aids. Notes: 1. Always start with the “gene...

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    Table 17. Symptom-to-fru index for type 3526 fibre channel raid controller (continued) problem action/fru power supply led is off. 1. Check and reseat power supply. 2. Check for overheating. Wait ten minutes for the power supply cru to cool down. See “recovering from a power supply shutdown” on page...

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    Index fibre channel raid controller (type 3526) fru 9 front fan assembly (controller cru fan) 01k6740 128 mb cache module 10l5862 battery cable 03k9285 fan cable 03k9281 power cable 03k9284 miscellaneous hardware kit 01k6739 rail kit 10l6982 “power cords,” on page 135 lists required power cords for ...

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    Chapter 7. Fastt200 type 3542 and fastt200 ha type 3542 the fastt200 type 3542 and fastt200 ha type 3542 are compatible with the following ibm products: v ibm ds4000 host adapter (fru 09n7292) (see chapter 4 on page 13) v ibm fastt exp500 storage expansion unit (see chapter 13 on page 111) v type 35...

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    Note: throughout this chapter, the term storage server refers to both the ibm fastt200 storage server (model 3542-1ru) and the ibm fastt200 ha storage server (model 3542-2ru). Model-specific information is noted where applicable. Additional service information this section provides additional servic...

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    Power-on led when on, this green light indicates that the unit has adequate dc power. General-system-error led when on, this amber led indicates that the storage server has a fault, such as in a power supply, fan unit, or hard disk drive. Note: if the general-system-error led is on continuously (not...

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    Note: if your storage server is a model 1ru, there is only one raid controller. There is a blank panel in the second raid controller opening. The blank panel must remain in place to maintain proper cooling. Raid controller the storage server comes with one or two hot-swap raid controllers. Each raid...

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    Raid controller each raid controller contains several connectors and leds. Each controller has one host port and one expansion port for connecting the storage server to hosts or expansion units. You first insert a gbic into the port and then connect the fibre channel cables. Host port the host port ...

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    Monitoring status through software use the storage management software to monitor the status of the storage server. Run the software constantly, and check it frequently. The storage management software provides the best way to diagnose and repair storage server failures. The software can help you: v...

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    Storage server leds (front) table 19. Fastt200 and fastt200 ha storage server leds (front) led color operating states 1 drive active green v on - normal operation v flashing - the drive is reading or writing data. V off - one of the following situations has occurred: – the storage server has no powe...

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    Storage server leds (rear) table 20. Fastt200 and fastt200 ha storage server raid controller leds icon led color operating states 1 fault amber v off - normal operation v on - the raid controller failed. Host loop green v on - normal operation v off - one of the following situations has occurred: – ...

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    Table 20. Fastt200 and fastt200 ha storage server raid controller leds (continued) icon led color operating states 1 no icon 10bt green v if the ethernet connection is 10base-t: the 10bt led is on, 100bt led flashes faintly. V if the ethernet connection is 100base-t: the 10bt led is off, 100bt led i...

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    Symptom-to-fru index use the storage management software to diagnose and repair controller unit failures. Use table 23 also to find solutions to problems that have definite symptoms. See the pd maps in the ibm totalstorage ds4000 problem determination guide for more detailed procedures for problem i...

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    Table 23. Symptom-to-fru index for fastt200 and fastt200 ha type 3542 controller (continued) one or more green leds off - host loop 1. Check if host managed hub or switch is on. Replace attached devices that have failed. 2. Fibre channel cables 3. Gbic 4. Raid controller one or more green leds off -...

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    This parts listing supports the following models: 1ru, 1rx, 2ru, and 2rx. Index type 3542- ibm fastt200 and fastt200 ha storage servers fru no. 1 dasd bezel filler asm (all models) 37l0198 2 decorative bezel (all models) 09n7307 3 power supply asm (350 w) (all models) 19k1164 4 blank, controller (mo...

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    Chapter 8. Type 3552 fastt500 raid controller the ibm fastt500 raid controller is compatible with the following ibm products: v ibm fastt exp500 storage expansion unit (see chapter 13 on page 111) v type 2109 series fibre channel switches v type 2005 series fibre channel switches v type 3534-f08 fib...

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    Table 24. Fastt500 raid controller indicator lights (front panel) indicator light color normal operation problem indicator possible conditions suggested by the problem indicator (1) component: controller cru power green on off v no power to controller unit v no power to storage subsystem v cables ar...

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    Table 24. Fastt500 raid controller indicator lights (front panel) (continued) indicator light color normal operation problem indicator possible conditions suggested by the problem indicator (1) controller fan fault amber off on v controller fan failed v fan and communications module is missing, unpl...

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    Table 25. Fastt500 raid controller indicator lights (back panel) indicator light color normal operation problem indicator possible conditions suggested by the problem indicator (1) fan and communications module fan and communication fault amber off on v fan and communications module failed or is ins...

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    Table 26. Fastt500 raid controller mini hub indicator lights icon indicator light color normal operation problem indicator possible conditions suggested by the problem indicator component: mini hub (host-side) fault amber off on mini hub or gbic failed. Note: if a host-side mini hub is not connected...

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    Tested configurations the following configurations (shown in figure 34 through figure 44 on page 57) are for the ibm fastt500 raid controller. Basic configuration mini-hub host side mini-hub mini-hub mini-hub raid contr oller unit ctrl b ctrl a mini-hub mini-hub mini-hub mini-hub drive side loop1 lo...

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    Cluster/non-cluster share managed hub/switch managed hub/switch clus1 db 1 fc host adapter fc host adapter fc host adapter fc host adapter notes 1 file 1 note : factors such as performance and number of storage partitions influence the number and type of nodes. Clus1 ld1 notes 1 file 1 db 1 partitio...

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    Fc switches multi-mscs extended notes: - each group of 4 ports on the switches ( ) can support one cluster element (black dash box) - storage partitioning is used to separate clusters - 16 port switches allow more clusters but this has to be within performance needs and available partitions red dash...

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    Tom jim bill al al jim bill tom fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter fc host adapter notes : 4 partitions shown; 8 available in base base storage partitions ... Host side drive side mini-hub mini-hub mini-hub mini-hub mini-hu...

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    Fibre adapter capacity configuration - host detail fibre adapter fibre adapter fibre adapter fibre adapter gbic 2 gbic 2 gbic 2 gbic 2 gbic 2 gbic 2 gbic 2 gbic 2 gbic 1 gbic 1 gbic 1 gbic 1 gbic 1 gbic 1 gbic 1 gbic 1 f2 f2 f2 f2 f1 f1 f1 f1 host-side view controller b controller b controller b con...

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    Symptom-to-fru index the symptom-to-fru index (table 27) lists symptoms and the possible causes. The most likely cause is listed first. The pd maps found in the ibm totalstorage ds4000 problem determination guide also provide you with additional diagnostic aids. Note: do not look directly into any f...

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    Table 27. Symptom-to-fru index for fastt500 raid controller (continued) problem action/fru fan led (front cover) is on. 1. Power supply fan cru 2. Controller fan cru controller and fan fault leds (front cover) are on. 1. Check both fan and controller crus for fault led and replace faulty cru. Fault-...

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    Index fastt500 raid controller (type 3552) fru 1 175-w power supply 01k6743 2 mini hub card assembly 37l0096 3 optical cable - 1 meter 37l0083 3 optical cable - 5 meters 03k9202 3 optical cable - 25 meters 03k9204 4 short wave gbic 03k9206 4 long wave gbic 03k9208 5 frame assembly with midplane 37l0...

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    60 ibm totalstorage ds4000: hardware maintenance manual.

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    Chapter 9. Type 1722 ds4300 storage server the following chapter covers basic hardware maintenance information for the type 1722 ds4300 storage server. For more detailed information on the installation and use of the ds4300 storage server, refer to the ibm totalstorage ds4300 storage server installa...

  • Page 90

    General checkout important: to ensure proper operation when you connect an exp100 expansion unit to a ds4300 storage server, you must perform the required software and firmware support code upgrades to enable ds4300 support for the exp100. V upgrade the ds4000 storage manager host software in the ho...

  • Page 91

    Ds4300 dual-controller storage server (models 60u and 60x) the ds4300 dual-controller storage server (models 60u and 60x) comes with two raid controllers, two power supplies, and two cooling units and provides dual, redundant controllers, redundant cooling, redundant power, and battery backup of the...

  • Page 92

    Table 28. Additional storage features available for the ds4300 storage servers (continued) expansion units number of drives feature number part number third additional exp700 expansion unit 43 to 56 drives, can be purchased only after feature number 7362 7363 24p8183 three exp700 expansion units 15 ...

  • Page 93

    Table 29. Ds4300 storage server operating specifications size (with front panel and without mounting rails) v depth: 59.7 cm (23.6 in.) v height: 13.2 cm (5.2 in.) v width: 48 cm (18.9 in.) heat output v 390 watts (1330 btu/hr) weight v standard storage server as shipped: – model 60u/60x: 39.10 kg (...

  • Page 94

    Note: the graphics used in this document are for illustrative purposes only. The appearance of the actual device may differ from the graphic. Power-on led when on, this green light indicates that the unit has good dc power. The ds4300 single-controller storage server (model 6lu and 6lx) has a single...

  • Page 95

    Drive fault led each drive cru has an amber drive fault led. When on, this amber led indicates a drive failure. When flashing, this amber led indicates that a drive identify is in progress. Latch this multipurpose blue latch releases or locks the drive cru in place. Tray handle you can use this mult...

  • Page 96

    Note: the graphics used in this document are for illustrative purposes only. The appearance of the actual device may differ from the graphic. Raid controller each raid controller contains three ports for sfp modules that connect to the fibre channel cables. Two of the ports, which are labeled host 1...

  • Page 97

    For a similar view of the ds4300 model 6lu and 6lx, see figure 48 on page 68. Raid controller each raid controller contains several connectors and leds. Each controller has two host ports and one expansion port for connecting the storage server to hosts or expansion units. You first insert sfps into...

  • Page 98

    Tray id switch the tray id switch settings range from 0 through 7, and unique ids ranging from 00 through 77 can be set. Note: for controller firmware version 05.33.Xx.Xx, both host and expansion ports operate at 2 gbps only. For controller firmware version 05.4x.Xx.Xx, the host ports can operate at...

  • Page 99

    Checking the leds the leds display the status of the storage server and components. Green leds indicate a normal operating status; amber leds indicate a possible failure. It is important to check all the leds on the front and back of the storage server when you turn on the power. In addition to chec...

  • Page 100

    Table 30. Ds4300 storage server leds (front) (continued) led color operating states 1 power green v on - normal operation v off - one of the following situations has occurred: – the storage server has no power. – both power supplies have failed. – there is an overtemperature condition. General-syste...

  • Page 101

    Table 31. Ds4300 raid controller leds (continued) icon led color operating states 1 cache active green v on - there is data in the raid controller cache. V off - one of the following situations has occurred: – there is no data in the cache. – there are no cache options selected for this array. – the...

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    Table 32. Ds4300 storage server fan led led color operating states 1 fault amber v off - normal operation v on - the fan fru failed. 1 always use the storage management software to identify the failure. Table 33. Ds4300 storage server power supply leds led color operating states 1 fault amber v off ...

  • Page 103

    See the storage management software documentation for information on how to set cache memory options. The raid controller has a cache active led that displays the current status of the cache. The led is on if data is in the cache, and it is off if no data is in the cache. If caching is enabled and t...

  • Page 104

    V the led flashes when the battery is charging or performing a self-test. V the led is off if the battery or the battery charger failed. The battery performs a self-test at startup and every 25 hours thereafter (during which time the battery led flashes). If necessary, the battery begins recharging ...

  • Page 105

    3. To save the event logs, click view → event log . When the event log window opens, perform the following actions: a. Clear the view only critical event box. B. Enter 8191 in the retrieve most recent critical events box. C. Click update . The window will refresh. D. Click select all . E. You will b...

  • Page 106

    Table 34. Symptom-to-fru index for ds4300 storage server (continued) one or more green leds off - front panel 1. Make sure that the cords are plugged in and power supplies are turned on. 2. Midplane green one or more leds off - battery charging 1. Battery or battery charger failed. One or more green...

  • Page 107

    Table 34. Symptom-to-fru index for ds4300 storage server (continued) the storage manager client enterprise management window sees each storage server controller as an independent storage subsystem. No drives are present in the storage server. Ensure that at least one drive is present in the storage ...

  • Page 108

    Index fibre channel type 1722 ds4300 storage server fru no. 3 power supply assembly (400 w) 19k1289 4 fc raid controller (base model, 256 mb cache, no battery) 24p8059 (24p8206) 4 fc raid controller (turbo, 1 gb cache, no battery) 24p8225 4 fc raid controller (model 6lu/6lx single-controller, 1 gb c...

  • Page 109: Chapter

    Chapter 10. Type 1742 ds4400 storage server the ibm ds4400 storage server provides dual, redundant controllers with fibre channel interfaces to both the host and drive loops. The ds4400 storage server has redundant cooling, redundant power, and battery backup of the controller cache. The ds4400 stor...

  • Page 110

    Completes its power up before you check for faults. It can take up to 15 minutes for the battery to complete its self-test and up to 24 hours to fully charge, particularly after an unexpected power loss of more than a few minutes. The indicator lights for the components of the ds4400 storage server ...

  • Page 111

    Table 35. Ds4400 storage server indicator lights (continued) indicator light color normal operation problem indicator possible conditions suggested by the problem indicator 1 storage server fan fault amber off on v storage server fan failed. V fan and communications module is missing, unplugged, or ...

  • Page 112

    Table 36. Ds4400 storage server raid controller indicator lights indicator light color normal operation problem indicator possible conditions suggested by the problem indicator 1 power green on off v no power to storage subsystem v cables are loose or the switches are off v power supply failed, is m...

  • Page 113

    Table 37. Ds4400 storage server battery indicator lights indicator light color normal operation problem indicator possible conditions suggested by the problem indicator 1 fault-a or fault-b amber off on v left or right battery bank failed v battery is either discharged or defective full charge-a or ...

  • Page 114

    Table 39 describes the power supply indicator light. Table 39. Ds4400 storage server power supply indicator light indicator light color normal operation problem indicator possible conditions suggested by the problem indicator 1 power supply green on off v no power to ds4400 storage server v no power...

  • Page 115

    Table 40. Ds4400 storage server host-side and drive-side mini hub indicator lights icon indicator light color normal operation problem indicator possible condition indicated by the problem indicator speed green on for 2 gb off for 1 gb light on indicates data transfer rate of 2 gb per second. Light ...

  • Page 116

    Table 40. Ds4400 storage server host-side and drive-side mini hub indicator lights (continued) icon indicator light color normal operation problem indicator possible condition indicated by the problem indicator loop good green on off v the loop is not operational, no devices are connected v mini hub...

  • Page 117

    Using the diagnostic hardware the ds4400 storage server comes with a wrap-plug adapter and lc coupler. The wrap-plug adapter and lc coupler are used to identify fibre channel path problems. The loopback and sendecho tests are described in the ibm totalstorage ds4000 problem determination guide. Symp...

  • Page 118

    Table 41. Symptom-to-fru index for ds4400 storage server (continued) problem action/fru power supply crus led are on, but all other cru leds are off. 1. Dc power harness the storage manager client enterprise management window sees each storage server controller as an independent storage subsystem. N...

  • Page 119

    Index ds4400 storage server (type 1742) fru 1 175-watt power supply 01k6743 2 mini hub card assembly 19k1270 3 optical cable - 1 meter 19k1265 3 optical cable - 5 meters 19k1266 3 optical cable - 25 meters 19k1267 lc-sc adapter cable 19k1268 4 short wave sfp module 19k1280 4 long wave sfp module 19k...

  • Page 120

    92 ibm totalstorage ds4000: hardware maintenance manual.

  • Page 121: Chapter

    Chapter 11. Type 1742 ds4500 storage server the ibm ds4500 storage server provides dual, redundant controllers with fibre channel interfaces to both the host and drive loops. The ds4500 storage server has redundant cooling, redundant power, and battery backup of the controller cache. Designed to pro...

  • Page 122

    Important: to ensure proper operation when you connect a ds4000 exp100 expansion unit to a ds4500 storage server, you must perform the required software and firmware support code upgrades to enable ds4500 support for the exp100. V upgrade the ds4000 storage manager host software in the host servers ...

  • Page 123

    Table 42 describes the storage server indicator lights. Table 42. Ds4500 storage server indicator lights indicator light color normal operation problem indicator possible conditions suggested by the problem indicator 1 power green on off v no power to ds4500 storage server v no power to storage subs...

  • Page 124

    Raid controller indicator lights each raid controller has ten indicator lights: one power, one fault, and eight status lights, as shown in figure 64. Note: to view the raid controller indicator lights, remove the ds4500 storage server bezel. Table 43 describes the raid controller indicator lights. T...

  • Page 125

    Table 43. Ds4500 raid controller indicator lights (continued) indicator light color normal operation problem indicator possible conditions suggested by the problem indicator 1 1 always use the storage management software to identify the failure. 2 there are eight status lights (the heartbeat and sev...

  • Page 126

    Fan and communications module indicator light the fan and communications module has one indicator light as shown in figure 66. Table 45 describes the fan and communications module indicator light. Table 45. Ds4500 storage server fan and communications module indicator light indicator light color nor...

  • Page 127

    Table 46. Ds4500 storage server power supply indicator light indicator light color normal operation problem indicator possible conditions suggested by the problem indicator 1 power supply green on off v no power to ds4500 storage server v no power to storage subsystem v power supply failed or is tur...

  • Page 128

    Table 47. Ds4500 storage server host-side and drive-side mini hub indicator lights (continued) icon indicator light color normal operation problem indicator possible condition indicated by the problem indicator bypass (upper port) amber off on v upper mini hub port is bypassed. V mini hub or sfp mod...

  • Page 129

    Table 47. Ds4500 storage server host-side and drive-side mini hub indicator lights (continued) icon indicator light color normal operation problem indicator possible condition indicated by the problem indicator bypass (lower port) amber off on v lower mini hub port is bypassed; there are no devices ...

  • Page 130

    Table 48. Symptom-to-fru index for ds4500 raid controller (continued) problem action/fru software issued a controller error message. 1. Check controller fan 2. Controller cru software errors occur when attempting to access controllers or drives. 1. Check appropriate software and documentation to mak...

  • Page 131

    Table 48. Symptom-to-fru index for ds4500 raid controller (continued) problem action/fru the storage manager client enterprise management window sees each storage server controller as an independent storage subsystem. No drives are present in the storage server. Ensure that at least one drive is pre...

  • Page 132

    Index ds4500 storage server fru 3 optical cable - 5 meters 19k1266 3 optical cable - 25 meters 19k1267 lc-sc adapter cable 19k1268 4 short wave sfp module 19k1280 4 long wave sfp module 19k1281 5 frame assembly with midplane 71p8142 6 raid card 71p8144 7 battery backup assembly 24p0953 8 bezel assem...

  • Page 133: Chapter

    Chapter 12. Ibm totalstorage fastt exp15 and exp200 storage expansion units note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. The ibm totalstorage fastt exp15 and exp200 storage expansion units are compatible with the type...

  • Page 134

    Performing a shutdown note: if the expansion unit loses power unexpectedly, it might be due to a hardware failure in the power system or midplane (see “symptom-to-fru index” on page 108). Perform the following steps to shut down your expansion unit: 1. Make sure that all i/o activity has stopped. If...

  • Page 135

    Table 49. Specifications for fastt exp15 and fastt exp200 (continued) specification fastt exp15 type 3520 fastt exp200 type 3530 electrical input: sign-wave input (50 to 60 hz) v low range: minimum: 90 v ac / maximum: 127 v ac v high range: minimum: 198 v ac / maximum: 257 v ac input kilovolt-ampere...

  • Page 136

    Symptom-to-fru index note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. Use table 50 to find solutions to problems that have definite symptoms. Table 50. Symptom-to-fru index for fastt exp15 and fastt exp200 storage expansi...

  • Page 137

    Table 50. Symptom-to-fru index for fastt exp15 and fastt exp200 storage expansion units (continued) problem indicator action/fru fastt exp15: unable to access drives on one or both scsi buses 1. Check scsi cables and connections 2. Option switch 2 must be set to off 3. Esm board fastt exp200: unable...

  • Page 138

    110 ibm totalstorage ds4000: hardware maintenance manual.

  • Page 139: Chapter

    Chapter 13. Ibm totalstorage fastt exp500 storage expansion unit note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. The ibm totalstorage fastt exp500 storage expansion unit is compatible with the following ibm products: v t...

  • Page 140

    C. The tray number switches on the expansion unit are set correctly. (see the ibm product installation guide for more information.) 2. Check the system documentation for all the hardware devices you intend to turn on and determine the proper startup sequence. Note: be sure to turn on the ibm fastt e...

  • Page 141

    Performing an emergency shutdown attention: emergency situations might include fire, flood, extreme weather conditions, or other hazardous circumstances. If a power outage or emergency situation occurs, always turn off all power switches on all computing equipment. This action helps safeguard your e...

  • Page 142

    V input voltage: – low range: - minimum: 90 v ac - maximum: 127 v ac – high range: - minimum: 198 v ac - maximum: 257 v ac – input kilovolt-amperes (kva) approximately: - minimum configuration: 0.06 kva - maximum configuration: 0.36 kva environment v air temperature: – expansion unit on: 10° to 35° ...

  • Page 143

    Symptom-to-fru index note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. Use table 51 to find solutions to problems that have definite symptoms. Table 51. Symptom-to-fru index for fastt exp500 storage expansion unit problem ...

  • Page 144

    Table 51. Symptom-to-fru index for fastt exp500 storage expansion unit (continued) problem indicator action/fru amber temperature led enabled in raid management software. (esm board) 1. Check for fan fault led 2. Unit is overheating; check temperature. 3. Esm board amber conflict led on. (esm board)...

  • Page 145

    Index system (ibm fastt exp500 storage expansion unit - type 3560, model 1ru) fru no. 5 midplane/frame (model 1ru) note: the midplane board and frame are replaced as a unit. If either part is needed, order the above fru. 37l0104 6 decorative bezel (model 1ru) 37l0074 7 blank tray assembly (model 1ru...

  • Page 146

    118 ibm totalstorage ds4000: hardware maintenance manual.

  • Page 147: Chapter

    Chapter 14. Ibm storage area network data gateway router (2108-r03) note: the pd maps found in the ibm totalstorage ds4000 problem determination guide provide you with additional diagnostic aids. Service aids the san data gateway (sdg) router service capabilities include the following: v led indicat...

  • Page 148

    Table 52. Sdg router led indicators (continued) leds (g=green) (a=amber) function on off flash collision (a) status collision occurred temperature warning (a) preventive failure indicator temperature warning no temperature problem n/a alarm (a) information temperature exceeded no temperature problem...

  • Page 149

    Table 53. Sdg router service port commands (continued) group description page diaghelp displays a list of diagnostic commands 122 fcshow displays the status of the fibre channel interface 122 fcshowdevs displays information about the devices that are accessible from the fibre channel interface 123 f...

  • Page 150

    Note: power cycling the sdg router does not re-instate it to normal mode if previously set to diagnostic mode. Use normalboot command (page 128) to re-initialize the router to normal mode. Diaghelp the diaghelp command displays a list of the diagnostic commands. Router > diaghelp . The following com...

  • Page 151

    V sync lost : the firmware has detected a loss-of-sync condition and is resynchronizing the serial link receiver. This is the state reported when the fibre channel link does not detect a connection to a fibre channel device. V error : the firmware detected an unrecoverable error condition. V nonpart...

  • Page 152

    Router > fcshownames --------------------------------------------------------------- ctlr : pci addr : isp : node : port id : bs dv fn : type : name : name --------------------------------------------------------------- 1 : 00 06 00 : 2200 : 10000060.451603bb : 20010060.451603bb 4 : 00 07 00 : 2200 ...

  • Page 153

    Router > help help print this list clehelp print command log entry info diaghelp print diagnostic help info hlthchkhelp print health check help info maphelp print device map help info nethelp print network help info snmphelp print snmp help info userhelp print user account info cd "path" set current...

  • Page 154

    The command causes the sdg router to run an immediate, level 4 health check. Results display that indicate which devices or subsystems failed the check. Router> hlthchknow loggerdump [number] the loggerdump command dumps records from the system event log to the console. You can use a numeric paramet...

  • Page 155

    Macshow the macshow command displays the media access control (mac) address for the ethernet interface, as the following example shows. Router > macshow enet mac address: 0.60.45.D.0.80 value = 33 = 0x21 = ©!© router > mapshowdatabase the sdg router maintains a database of attached devices to ensure...

  • Page 156

    Router > mapshowdevs devid type chan iid ilun uid tid tlun handle itl -------------------------------------------------------------------- 000 sna 127 127 127 00000060.450d00c0 001 000 c0ec2600h 00000000h 009 scsi 002 005 000 09000060.450d00c0 255 255 c1f9e090h 00000000h 010 scsi 002 005 001 0a00006...

  • Page 157

    The scsirescan command requests a scsirescan to look for new devices. If channel is specified (1 or 2), then only that channel is scanned. If channel is not specified or if channel is 0, then all channels are scanned. Notes: 1. Rescanning a scsi bus can delay i/o commands pending on that bus for sev...

  • Page 158

    Width the negotiated transfer width in bits, either 8 or 16 showbox the showbox command displays the components currently in the sdg router using characters to form a picture of the unit, as viewed from the rear. Figure 72 demonstrates how the showbox command displays a sdg router that has a single-...

  • Page 159

    Router > sysvpdshow ====== vpd ====== name san router uid 00:60:45:16:01:04 s/n 100111 mfg pathlight tech board ontarioii 1.1 " s/n 08357659 flash 2mbyte dram 32mbyte slot1 10772100 fcosw scsi 1: det 2: det ec ota08000h rid tag value =0 =0x0 router > the following list describes the example fields: ...

  • Page 160

    Router > sysvpdshowall ===[ vital product data ]=== -=[ base assembly ]------- name san data gateway router mfg pathlight tech uid 00:60:45:16:01:04 s/n 100111assy hco ota08000h assy hco ota08000h board ontarioii 1.1 " s/n 08357659 flash 2 mbyte dram 32 mbyte rid tag 100111 -=[ slot 1 ]=------------...

  • Page 162

    A. If the fcslottest test completes successfully, remove the loopback plug and go to ″scsi test ″. B. If not, see chapter 3 of the 2108 model r03 service guide (map). Scsi test perform the following steps to verify proper scsi operation: 1. If there is only one scsi interface installed, proceed to ″...

  • Page 163: Appendix.

    Appendix. Power cords for your safety, ibm provides a power cord with a grounded attachment plug to use with this ibm product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Ibm power cords used in the united states and canada are listed by underwriter...

  • Page 164

    Ibm power cord part number cord specifics used in these countries or regions 13f9997 250v/10a 2.8m denmark 14f0015 250v/10a 2.8m bangladesh, lesotho, maceo, maldives, namibia, nepal, pakistan, samoa, south africa, sri lanka, swaziland, uganda 14f0033 250v/10a 2.8m abu dhabi, bahrain, botswana, brune...

  • Page 165: Notices

    Notices this publication was developed for products and services offered in the u.S.A. Ibm may not offer the products, services, or features discussed in this document in other countries. Consult your local ibm representative for information on the products and services currently available in your a...

  • Page 166

    Pc/xt ™ ps/2 ® serverproven totalstorage xt ™ intel and pentium ® iii are trademarks of intel corporation in the united states, other countries, or both. Microsoft, windows, and windows nt are trademarks of microsoft corporation in the united states, other countries, or both. Other company, product,...

  • Page 167

    Designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interf...

  • Page 168

    Relating to electromagnetic compatibility. Ibm cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-ibm option cards. This product has been tested and found to comply with the lim...

  • Page 169: Glossary

    Glossary this glossary provides definitions for the terminology and abbreviations used in ibm totalstorage ds4000 publications. If you do not find the term you are looking for, see the ibm glossary of computing terms located at the following web site: www.Ibm.Com/ibm/terminology this glossary also i...

  • Page 170

    At-attached. Peripheral devices that are compatible with the original ibm at computer standard in which signals on a 40-pin at-attached (ata) ribbon cable followed the timings and constraints of the industry standard architecture (isa) system bus on the ibm pc at computer. Equivalent to integrated d...

  • Page 171

    Dma. See direct memory access. Domain. The most significant byte in the node port (n_port) identifier for the fibre-channel (fc) device. It is not used in the fibre channel-small computer system interface (fc-scsi) hardware path id. It is required to be the same for all scsi targets logically connec...

  • Page 172

    Field replaceable unit (fru). An assembly that is replaced in its entirety when any one of its components fails. In some cases, a field replaceable unit might contain other field replaceable units. Contrast with customer replaceable unit (cru). Flashcopy. A premium feature for ds4000 that can make a...

  • Page 173

    Integrated drive electronics (ide). A disk drive interface based on the 16-bit ibm personal computer industry standard architecture (isa) in which the controller electronics reside on the drive itself, eliminating the need for a separate adapter card. Also known as an advanced technology attachment ...

  • Page 174

    Micro channel architecture (mca). Hardware that is used for ps/2 model 50 computers and above to provide better growth potential and performance characteristics when compared with the original personal computer design. Microsoft cluster server (mscs). Mscs, a feature of windows nt server (enterprise...

  • Page 175

    Electronic distribution of documents. Pdf files are compact; can be distributed globally by e-mail, the web, intranets, or cd-rom; and can be viewed with the acrobat reader, which is software from adobe systems that can be downloaded at no cost from the adobe systems home page. Premium feature key. ...

  • Page 176

    Sfp. See small form-factor pluggable. Simple network management protocol (snmp). In the internet suite of protocols, a network management protocol that is used to monitor routers and attached networks. Snmp is an application layer protocol. Information on devices managed is defined and stored in the...

  • Page 177

    Switch zoning. See zoning. Synchronous write mode. In remote mirroring, an option that requires the primary controller to wait for the acknowledgment of a write operation from the secondary controller before returning a write i/o request completion to the host. See also asynchronous write mode, remo...

  • Page 178

    150 ibm totalstorage ds4000: hardware maintenance manual.

  • Page 179: Index

    Index a adapters, 2-gb 1 aix 1 c cabling instructions xvii class a electronic emission notice 138 comments, how to send xxvi complete sm sw installation xvii concepts guide xvii concepts guide xxiii configure storage hardware xvii configure storage subsystems on host xvii connect power xvii copy ser...

  • Page 180

    Sm installation and support guide for novell netware xvii sm installation and support guide for windows 2000 xvii sm installation and support guide for windows nt xvii software installation process xvii software service and support xxv start server xvii storage expansion unit installation guide xvii...

  • Page 181: Readers’

    Readers’ comments — we’d like to hear from you ibm totalstorage ds4000 hardware maintenance manual publication no. Gc26-7702-00 overall, how satisfied are you with the information in this book? Very satisfied satisfied neutral dissatisfied very dissatisfied overall satisfaction h h h h h how satisfi...

  • Page 182: Business

    Readers’ comments — we’d like to hear from you gc26-7702-00 gc26-7702-00 cut or fold along line cut or fold along line fold and tape please do not staple fold and tape fold and tape please do not staple fold and tape no postage necessary if mailed in the united states business reply mail first-class...

  • Page 184

    Printed in usa gc26-7702-00