KanexPro EXT-HDBASE70E Manual - 7. After-Sales Service
KANEXPRO
EXT-HDBASE70E
11
7. After-sales Service
If problems arise when operating the device, please refer to this user manual. Any
transport costs are borne by the users during the warranty.
1)
Product Limited Warranty:
We warrant that products will be free from defects in
materials and workmanship for
three years,
which starts from the first day the
product exits warehouse. (Make note of the serial number on the product)
Proof of purchase in the form of a bill of sale or receipted invoice MUST be
presented to obtain warranty service.
2)
What the warranty does not cover:
Warranty expiration.
Factory applied serial number has been altered or removed from the product.
Damage, deterioration or malfunction caused by:
Normal wear and tear
Use of supplies or parts not meeting our specifications
No certificate or invoice as the proof of warranty.
The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
Damage caused by force majeure.
Servicing not authorized
Any other causes which does not relate to a product defect
Delivery, installation or labor charges for installation or setup of the product
3)
Technical Support:
Email or call our after-sales department if there are any
problems or any unanswered questions. Please inform us the following information
about your cases:
Product version and name.
Detailed failure situations.
The formation of the cases.