KeeLog KeyGrabber TimeKeeper User Manual - Keygrabber Timekeeper
KeyGrabber TimeKeeper
Copyright © 2013 KeeLog
20
Troubleshooting
The
KeyGrabber TimeKeeper
will
not
work with the following hardware configurations:
1. Internal laptop keyboards
2. Bluetooth keyboards
3. USB-PS/2 and PS/2-USB adapters
4. Non-conformant USB or PS/2 keyboards
The keyboard is not responding
The keyboard connector or the keylogger connector is not inserted firmly. Please check the
connection with the PS/2 or USB keyboard and port.
Problems with time-stamps
Set the correct time by creating a clock configuration file TIME.TXT. Make sure you have not
disabled time-stamping. Refer to the
Clock configuration
section for detailed instructions.
Problems with logging national characters
Please check if you have downloaded the correct layout file and copied it to the flash disk root
directory? If not, please check the
National keyboard layouts
section.
The keylogger does not switch to Flash Drive mode (USB version)
Please check the following:
1. Is the keylogger inserted between the keyboard and the keyboard port on the PC or
hub?
2. Is your 3-key combination correct?
3. Are you pressing the 3 keys simultaneously? The 3-key combination will not be
accepted if pressed sequentially.
The
keyboard doesn’t work in Flash Drive mode (USB version)
This is normal behavior for non-MCP devices. In Flash Drive mode, the keylogger will install
the removable disk instead of the keyboard. Use the mouse to copy the log file to the hard
drive, then restore normal operation. Alternatively, you may connect the keyboard to a
different USB port after switching to Flash Drive mode.