KeeLog KeyGrabber TimeKeeper User Manual - Keygrabber Timekeeper
KeyGrabber TimeKeeper
Copyright © 2013 KeeLog
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The mouse and keyboar
d don’t work in Flash Drive mode (USB version)
This can happen on wireless keyboards and keyboard/mouse combos for non-MCP devices.
In Flash Drive mode, the keylogger will install the removable disk instead of the
keyboard/mouse combo. To get around this, connect the keyboard/mouse to a different USB
port after switching to Flash Drive mode.
The USB Download Accelerator does not work (PS/2 version)
Please check the following:
1. Is the USB Download Accelerator inserted firmly between the keylogger and the USB
port?
2. Have you left the keyboard connected to the keylogger? Disconnect the keyboard.
3. Are you giving the device enough time to install? Flash disk installation can take up to
30 seconds, especially during first-time installation.
4. Are you sure you ha
ven’t disabled USB mode while configuring the device? Check this
using the Text Menu.
Problems with detecting the PS/2 keyboard during system startup (PS/2 version)
Some systems try to enumerate the keylogger as a USB device before initializing the
keyboard. In certain cases on such systems, the keylogger may attempt to switch to Flash
Drive mode, disabling the PS/2 keyboard. A simple solution to this problem is to disable USB
mode through the configurations options in the Text Menu.
I’ve checked everything, nothing helps!
If you are still experiencing problems, please do the following:
1. Check if the problem appears on a different keyboard.
2. Check if the problem appears on a different computer.
3. Contact the dealer you have purchased the device from. Please supply all necessary
information (keyboard model and manufacturer, OS type and version, and a short
description of the problem).