Keith McMillen Instruments K-Board User Manual - page 22
My K-Board won’t connect to my computer/tablet/etc. What do I
do?
Please try out the suggestions in the
troubleshooting area. If your K-Board is still not working,
contact KMI tech support.
The editor says “Not Connected” but my K-Board is plugged in and
powered on. Am I doing something wrong?
If the K-Board is not connecting to the editor there are a few things to try out:
1. Try unplugging the K-Board and plugging it back in. On MacOS there can be some connectivity
problems due to a
potential bug in CoreMIDI. This can also help out on Windows machines
as well.
2. If you plugged the K-Board in after opening the editor, try it the other way around. Connect the
K-Board, then open the editor. If you’re already doing that, try it the other way. The order of
operations can sometimes affect the results.
3. Try restarting the computer. It’s amazing how many infurating tech headaches can magically
disappear with a computer restart.
4. If you’re on Windows, make sure all other audio/MIDI applications are closed before opening
the editor. See
this troubleshooting suggestion for more information on why this works.
5. As a last resort, try
manually reinstalling the firmware on your K-Board. This is essentially a
factory “reset”.
6. If none of the above options solves the problem,
contact KMI tech support.
Can I use two K-Boards at the same time?
Yes. A lot of K-Boards can be used simultaneously. The USB spec states “up to 127 devices, including
hub devices if present, may be connected to a single host controller”. As a class-compliant USB MIDI
device, this applies to the K-Board.
•
Note: Only a single K-Board can be edited at a time using the editor.
FAQ |
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