LaCie BOLT 3 User Manual - All Users
Frequently Asked Ques ons
For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to
LaCie customer support
.
All users
Problem: My file transfers are too slow.
Q: Are both ends of the Thunderbolt 3 cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the Thunderbolt 3 cable and make sure that they are fully seated in their respective
ports.
Try safely ejecting LaCie Bolt 3 from your computer and then disconnect the cable. Wait 10 seconds and
then reconnect LaCie Bolt 3 to the computer.
Q: Are there other Thunderbolt 3 devices connected to the same port or hub?
A: Disconnect other devices and see if the drive's performance improves.
Q: Is the drive connected to a Thunderbolt 3 USB-C port on your computer or hub?
A: Connect LaCie Bolt 3 to a USB-C port on your computer that supports Thunderbolt 3 devices. The
lightning bolt icon that represents Thunderbolt 3 support should appear next to the USB-C port.
Q: Does your computer or operating system support Thunderbolt 3?
A: Consult your computer and operating system documentation for Thunderbolt 3 compatibility information.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: A computer with a low-performance internal hard drive can limit transfer speeds for external hard drives.
Problem: I must password protect and/or encrypt my hard drive
Q: Can I protect my hard drive with a password?
A: Yes, it is possible to protect the hard drive or individual folders and files with a password. There are
many third-party solutions for password protection. However, LaCie cannot guarantee them since we do not
test third-party applications.
Some versions of Windows have a built-in utility called Bitlocker that can protect hard drives with a
password. For more information about Bitlocker, consult
Microsoft's support documentation
.
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LaCie Bolt 3
12/19/16