LaCie Mobile Drive User Manual - 6. Troubleshooting
LaCie Mobile Drive User’s Guide 04/17/2003 v.2
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6. Troubleshooting
In the event that your LaCie Mobile Drive is not working correctly, please refer to the
following checklist to find out where the problem is coming from. If you have gone
through all of the points on the checklist and your drive is still not working correctly,
please have a look at the FAQs that are regularly published on our Web site –
www.lacie.com
. One of these FAQs may provide an answer to your specific
question. You can also visit the drivers pages, where the most recent software updates
will be available.
If you need further assistance, please contact LaCie Technical Support (see section
7.
Contacting Customer Service
for details).
The Problem
Questions to Ask
Possible Solutions
Is the drive formatted?
Make sure the drive has been formatted.
Is the file system supported by
your Operating System?
Check the documentation for your Operating
System.
Does an icon for the drive
appear on the computer?
Check for an icon on the Desktop (on a Mac)
or in My Computer (on a PC).
Are both ends of the USB cable
connected and properly seated?
Check both ends of the USB cable.
Disconnect them, wait 10 seconds, and
reconnect them. If the drive is still not
recognized, restart your computer and try
again.
Has the correct drive installation
procedure been followed?
Review the installation procedure described
in
Chapter 3. Setting Up Your LaCie Mobile
Drive
.
The drive is not
recognized.
Are the USB drivers installed
correctly and enabled?
Windows 98 SE & Me Users:
Go to Start >
Settings > Control Panel > System > Device
Manager > USB Controller > click on the
plus sign next to the controller icon, and you
should see your device listed.
Windows 2000 Users:
Go to Start > Settings
> Control Panel > System > Hardware tab >
Device Manager button > USB Controller >
click on the plus sign next to the controller
icon, and you should see your device listed.
Windows XP Users:
Go to Start > Control
Panel > Performance and Maintenance >
System > Hardware tab > Device Manager
button > USB Controller > click on the plus
sign next to the controller icon, and you
should see your device listed.
Mac Users:
Open Apple System Profiler and
click on the Devices and Volumes tab. If your
device is not listed, recheck the cables and
try the other troubleshooting solutions listed
here.
If you cannot see the device, recheck the
cables and try the other troubleshooting
solutions listed here.