LaCie rikiki 301949 User Manual - page 18
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
A: Please refer to the product packaging or consult the product support web page at
www.lacie.com/support/
to check the minimum system requirements.
Q: Did you follow the correct installation steps for the specific interface and operating system?
A: Review the installation steps in
STEP 1: Power On the Drive
and
STEP 2: Connect the USB Cable
. Check
if you've misunderstood or omitted a step or followed instructions for a different configuration (such
as interface or operating system).
Still not working? There may be a hardware defect or other problem. Time to contact
www.lacie.com/support/
.
Windows XP, 2000, Vista, and Windows 7 Users
Problem: The drive icon doesn't appear in My Computer/Computer.
Q: Are both ends of the USB cable firmly attached?
A: Check both ends of the USB cable and make sure that they are fully seated in their respective
ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a
different USB cable. If the drive is still not recognized, restart your computer and try again. Still not
working? Read on.
Q: Is the drive receiving sufficient power?
A: If the drive is connected to your computer via USB and does not appear in Disk Manager, the
drive may not be receiving enough power from the USB bus on your computer. Try connecting the
USB power cable as described in section
Cables and Connectors
.
Q: Is the drive listed in Device Manager?
A: All LaCie drives appear in at least one place in Device Manager.
To access Device Manager, click on
Start
and select
Run
from the menu. In Windows Vista, the 'Run'
option doesn't appear by default, so press [Windows-button] and [R] on your keyboard.
Enter the command:
devmgmt.msc
Click
OK
and the Device Manager program will open. For troubleshooting, look in the
Disk Drives
section. It might be necessary to click on
+
on the left side.
If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your
LaCie drive.
Q: Does your disk not appear at all?
A: Proceed to physical troubleshooting topics above.
Q: Is your drive listed next to an unusual icon?
18 | LaCie User Manual