LaCie Skwarim User Manual - page 21
LaCie Skwarim
Troubleshooting
User Manual
page 21
Problem
Questions to Ask
Possible Solutions
The drive is not
recognized.
Is the drive’s power on?
Check to make sure that the USB 2.0 cable is correctly attached and firmly seated
in the computer’s USB port. Disconnect it, wait 10 seconds, and reconnect it. If the
drive is still not recognized, restart your computer and try again.
Does an icon for the drive ap
pear on the computer?
Check for an icon on the Desktop (on a Mac) or in My Computer (on a PC).
Are all of the cables connected
secure ly and correctly?
Make sure that all the steps in section
2. Getting Connected
have been fol lowed
correctly. Examine the connec tion carefully to ensure that the cable is inserted in the
correct orientation and in the correct location.
Are the USB drivers installed
correctly and enabled?
TECH NOTE:
Windows Users:
Microsoft consistently posts up
dated drivers and support fixes
for their operating systems. Go
to Microsoft’s Web site, sup
port.microsoft.com, for more
information.
Mac Users:
Open Apple System Profiler and click on the Devices and Volumes
tab. If your device is not listed, recheck the cables and try the other troubleshooting
solutions listed here.
TECH NOTE:
Mac Users: Apple is constantly providing updated support for drive
mechanisms within OS 10.x. To ensure that you have the latest support, upgrade to
the latest version of OS 10.x. To access the latest updates an upgrades, pull down
the Apple Menu and click on System Preferences. In the section titled System, click on
Software Update and then click Update Now. Your computer will then automatically
connect via the Internet to access the latest updates from Apple.
Windows 98 SE & Me Users:
Go to Start > Settings > Control Panel > System
> Device Manager > USB Controller > click on the plus sign next to the controller
icon, and you should see your device listed.
Windows 2000 Users:
Go to Start > Settings > Control Panel > System > Hard
ware tab > Device Manager button > USB Controller > click on the plus sign next
to the controller icon, and you should see your device listed.
Windows XP Users:
Go to Start > Control Panel > Performance and Mainte
nance > System > Hardware tab > Device Manager button > USB Controller >
click on the plus sign next to the controller icon, and you should see your device
listed.
The drive is not rec
ognized.
Is there a conflict with other de
vice drivers or extensions?
If you cannot see the device, recheck the cables and try the other troubleshooting
solutions listed here. Consult LaCie Technical Support. See section
6. Contacting
Customer Support
for more details.
Is the file system supported by
your Operating System?
Check the documentation for your Operating System.
Does your computer’s configu
ration meet the minimum sys
tem requirements for use with
this drive?
Check section
1.1. Minimum System Requirements
.