Troubleshooting guide 06/20/2014 copyright 2014 ricoh americas corporation. All rights reserved. Page 1 of 36 product code: d148/d149/d150 applicable model: lanier – mp c4503/mp c5503/mp c6003 ricoh – mp c4503/mp c5503/mp c6003 savin - mp c4503/mp c5503/mp c6003 general: the attached document is the...
Page 2 of 36 1. Paper feed errors subject symptom tsb # cause solution note jam jam 27 or 64 when printing on b4, dlt, or sra3 sized paper in duplex mode. Tsb# 002 forgot to remove cardboard stabilizer at installation. Don’t forget to remove it, as shown in the tsb# 002. The component will be modifi...
Page 3 of 36 subject symptom tsb # cause solution jam jam24 if the leading edge of the paper contacts the paper exit pawl. D146- d147 firmware history engine firmware install version 1.25.2:08 or newer. Engine (single pass df) firmware d176- d177 firmware history engine firmware install version 1.11...
Page 4 of 36 subject symptom tsb # cause solution jam jam001/014 on df3090 d146- d176- d148- d149- d150 - 023 burrs on the holder for the feeler used to detect the original. Remove burrs and make sure the feeler moves smoothly (see the tsb for procedure). Jam when booklet- stapling paper sizes 262mm...
Page 5 of 36 2. Copy process subject symptom tsb # cause solution note fusing issues if sc620 is triggered 50 or more times. D146- d147 firmware history engine firmware install version 1.26:08 or newer. D176- d177 firmware history engine firmware install version 1.20:01 or newer..
Page 6 of 36 3. Connectivity subject symptom tsb # cause solution note wim cannot access stored faxes after the machine recovers from energy saver mode. Firmware history fax firmware install version 01.02.00 or newer. Wim cannot access stored faxes firmware history system/ copy firmware install vers...
Page 7 of 36 subject symptom tsb # cause solution address book cannot restore correctly when restoring an address book that was backed up using an encryption key firmware history web support firmware install version 1.10.3 or newer. Install version 1.04.3 or newer. Install version 2.02 or newer. Ins...
Page 8 of 36 4. Printing/scanning subject symptom tsb # cause solution note job cancelled when you login using chinese characters d146/d147 firmware history remote fax firmware install version 01.02.00 or newer. D148/d149/ d150 firmware history remote fax firmware install version 02.11.00 or newer. ...
Page 9 of 36 subject symptom tsb # cause solution cannot scan when certain settings are configured in the scanner features and the machine is restarted firmware history system/copy firmware install version 1.11 or newer. Install version 3.01 or newer. Install version 1.14 or newer. Install version 3...
Page 10 of 36 subject symptom tsb # cause solution jobs reset pdf direct jobs containing a mask firmware history pcl firmware install version 1.05 or newer. Install version 1.03 or newer. Install version 1.02 or newer. Text not printed correctly text in duplex pcl jobs is shifted and overlaps other ...
Page 11 of 36 5. Operation panel subject symptom tsb # cause solution note icons not displayed when connecting via https to the ricoh integrated cloud environment using the browser unit d146/d147 firmware history browser firmware install version 1.13.00 or newer. D148/d149/ d150 firmware history ins...
Page 12 of 36 subject symptom tsb # cause solution buttons not working stop key does not respond while the user is logged out. Firmware history system/copy firmware install version 1.29 or newer. Wrong illustration staple end alert message for the sr3130. Firmware history system/copy firmware instal...
Page 13 of 36 subject symptom tsb # cause solution language/ wording when switching the language on the initial setting screen, the display does not switch the language in the esa application. Firmware history java vm v11 update tool install version 11.14.02 or newer. Java vm v11 for edc firmware la...
Page 14 of 36 subject symptom tsb # cause solution "unfinished job exists." if a custom size paper is fed through the adf firmware history spdf df3080 firmware install version 01.330:16 or newer image orientation error images displayed on the preview screen by using an api for web applications firmw...
Page 15 of 36 6. Security subject symptom tsb # cause solution note cannot authenticate when chinese characters are included in the login user name firmware history system/copy firmware install version 1.09 or newer. Install version 2.21 or newer. Install version 1.09 or newer. Scanner firmware inst...
Page 16 of 36 subject symptom tsb # cause solution security stamp not printed firmware history printer firmware install version 1.07 or newer. Install version 2.09 or newer. Install version 1.09 or newer. Install version 2.09 or newer. Install version 1.02 or newer. Install version 2.01 or newer..
Page 17 of 36 7. Error codes and messages subject symptom tsb # cause solution note sc370 during process control firmware history engine firmware install version 1.25:08 or newer engine (single pass df) firmware sc370 during id sensor calibration firmware history engine firmware install version 1.20...
Page 18 of 36 subject symptom tsb # cause solution sc549 the fusing shield gets stuck while moving to home position. Firmware history engine firmware install version 1.25.2:08 or newer. Engine (single pass df) firmware engine firmware install version 1.11:01 or newer. Sc552 if the machine is brought...
Page 19 of 36 subject symptom tsb # cause solution sc670 if a jam occurs, a cover is opened, or other operation that stops the machine while process control is being done. Firmware history engine firmware install version 1.25:08 or newer. Engine (single pass) firmware sc670 if a paper jam occurs aft...
Page 20 of 36 subject symptom tsb # cause solution sc687 when a copy is made using the exposure glass after recovery from energy saver mode. Firmware history engine firmware install version 1.22:08 or newer. Sc687 when printing booklets firmware history system/copy firmware install version 1.03 or n...
Page 21 of 36 subject symptom tsb # cause sc899 when using the delivery option to distribute a document firmware history networkdoc box firmware install version 2.02 or newer. Sc899 when simultaneously printing from appletalk on a mac and a protocol other than appletalk in windows firmware history n...
Page 22 of 36 subject symptom tsb # cause solution sc899 when a device recovers from str mode. Firmware history java vm v11 for edc firmware install version 11.12.01 or newer. Also install system/copy firmware. V2.22 or later (d146) v1.16 or later (d147) v2.22 or later (d148) v1.10 or later (d149) j...
Page 23 of 36 subject symptom tsb # cause solution sc991 logged on the smc report firmware history network support firmware install version 12.70.1 or newer. Install version 12.63.3 or newer. Sc991 when a machine with a fax unit recovers from energy saver mode firmware history system/copy firmware i...
Page 24 of 36 subject symptom tsb # cause solution "cannot detect size of the original" start is pressed while the machine is still in energy saver mode firmware history the machine does not have a standby mode 1. Update the system firmware to version 2.09 or newer. 2. Set sp5101-104 to a value of "...
Page 25 of 36 8. Optional units subject symptom tsb # cause solution note misaligned staple if the paper in the tray is off-center d688 firmware history finisher sr3160/sr3170 firmware install version 02.000:10 or newer. Misaligned staple booklet stapling d688 firmware history finisher sr3160/sr3170...
Page 26 of 36 subject symptom tsb # cause solution note poor stacking 3 mm or more d688- d689 - 004 reissue2 cause 1. Skew inside the staple tray cause 2. Side to side registration error when feeding out of mainframe cause 1. Update the finisher firmware to version 02.000:10 cause 2. Increase the wi...
Page 27 of 36 subject symptom tsb # cause solution finishing functions can select unsupported combinations, or cannot select supported combinations firmware history printer firmware install version 1.07 or newer. Install version 2.09 or newer. Install version 1.09 or newer. Install version 2.09 or n...
Page 28 of 36 9. Image problems subject symptom tsb # cause solution note lines white lines on prints tsb# 001 pcdu preset seal was removed incorrectly, and broken ribs fell into the development unit see tsb# 001 for the correct procedure. Tsb# 003 the ld glass is dirty, a foreign substance is mixed...
Page 29 of 36 subject symptom tsb # cause solution color misalignment if the user performs auto color registration. Firmware history engine firmware install version 1.26:08 or newer. Engine (single pass df) firmware engine firmware install version 1.20:01 or newer. Hot offset if sc620 is triggered 5...
Page 30 of 36 10. Mechanical and electrical subject symptom tsb # cause solution note noise from the bridge unit d685 - 001 high friction between roller and plate spring production line: grease will be added to the shaft of the driven roller. Cut-in serial number: e533q618618 in the field: add a spo...
Page 31 of 36 subject symptom tsb # cause solution motor does not stop the main motor does not stop if a non-feed occurs during a duplex job. Firmware history engine firmware install version 1.25:08 or newer. Engine (single pass) firmware motor does not stop fan does not stop if a job with mixed a3/...
Page 32 of 36 11. Others subject symptom tsb # cause solution note memory leak when dhcp v6 is enabled, turning the power off and then on firmware history network support firmware install version 12.70.1 or newer. Install version 12.72.4 or newer. Settings or preferences not imported firmware histor...
Page 33 of 36 subject symptom tsb # cause solution settings not applied collate setting in driver not applied firmware history pcl firmware install version 1.11 or newer. Settings not applied number of copies not correct if printing pdf files using sdk d146/d147 firmware history pdf firmware install...
Page 34 of 36 subject symptom tsb # cause solution machine is slow slow printing when connected to a fiery firmware history system/copy firmware install version 1.11 or newer. Install version 3.01 or newer. Machine is slow the lcd touch panel takes about 10 minutes to come on line firmware history s...
Page 35 of 36 subject symptom tsb # cause solution machine stalls adf stalls after jam removal, turning on the main power switch, or when recovering from energy saver mode firmware history spdf df3080 firmware install version 01.330:16 or newer usb memory not detected if not encrypted firmware histo...
Page 36 of 36 subject symptom tsb # cause solution applications do not start when overwriting type-j applications that were already installed on the hard drive, the applications do not automatically start even if auto start is set to "on". Firmware history system/copy firmware install version 1.11 o...
