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LANIER/RICOH/SAVIN MP C4503 Troubleshooting Manual

Other manuals for MP C4503: Troubleshooting Manual

Summary of MP C4503

  • Page 1

    Troubleshooting guide 02/05/2016 copyright 2016 ricoh americas corporation. All rights reserved. Page 1 of 24 product code: d197/d198/d199/d200/d201/d202 applicable model: lanier – mp 2554sp/mp 3054sp/mp 3554sp/mp 4054sp/mp 5054sp/mp 6054sp ricoh – mp 2554sp/mp 3054sp/mp 3554sp/mp 4054sp/mp 5054sp/m...

  • Page 2

    Page 2 of 24 1. Paper feed errors subject symptom tsb cause solution note jam when stapling & punching b5 lef sheets. Sr3130 firmware history internal finisher sr3130 firmware install version 01.070:02 or newer. Jam firmware history engine firmware install version 1.09:03 or newer. Jam when the next...

  • Page 3

    Page 3 of 24 subject symptom tsb cause solution note multi- feed when feeding from the df3090 d146- d147- d148- d148-d150 - 040 friction between originals is too high for the pad to separate the sheets attach the pad (p/n: d6842314) and mylar (p/n: d6842313). Incorrect paper orientati on in conferen...

  • Page 4

    Page 4 of 24 2. Copy process subject symptom tsb cause solution note.

  • Page 5

    Page 5 of 24 3. Connectivity subject symptom tsb cause solution note wim "fax received file" not displayed in the "print job/stored file" menu firmware history web uapl firmware install version 2.01 or newer. Firmware history web uapl firmware install version 1.04 or newer. Fax ip-fax not available ...

  • Page 6

    Page 6 of 24 subject symptom tsb cause solution note network connection error smart operation panel (sop) cannot connect to the network when "screen startup mode" is set to "quick" see tsb# d197-d198- d199-d200- d201-d202 - 001 sop starts to get an ip address before connection between sop and device...

  • Page 7

    Page 7 of 24 4. Printing/scanning subject symptom tsb cause solution note cannot print if the language is not set to english or japanese. Firmware history smart operation panel firmware install version 1.34 or newer. Cannot print if the user logs in with a blank password. Firmware history smart oper...

  • Page 8

    Page 8 of 24 subject symptom tsb cause solution note wrong character s when scanning with "hungarian" or "polish" selected under "cognitive language" in "ocr settings", some characters are converted to a question mark firmware history scanner firmware install version 02.07 or newer. Firmware history...

  • Page 9

    Page 9 of 24 5. Operation panel subject symptom tsb cause solution note icons not displayed the icon for the ris app. Is not displayed on the home screen when logging in via streamline nx. Application history smart operation panel firmware install version 1.34 or newer. Icons not displayed when an s...

  • Page 10

    Page 10 of 24 subject symptom tsb cause solution note wrong screen appears when a user executes a job in a smartsdk application, the home screen is displayed firmware history scanner firmware install version 02.05 or newer. Install version 01.04 or newer. Wrong screen appears the display returns to ...

  • Page 11

    Page 11 of 24 subject symptom tsb cause solution note ‘cannot make copies’ if the user boots up simple copy just after the machine enters energy saver mode application history simplecopy for edc firmware install version 1.17 or newer. Key operations not recognized when the machine returns from syste...

  • Page 12

    Page 12 of 24 6. Security subject symptom tsb cause solution note login/logout the login screen is not displayed after logging out of stren. Application history cheetah system firmware install version 1.34 or newer. Login/logout cannot login if the password login screen for password- embedded ic car...

  • Page 13

    Page 13 of 24 subject symptom tsb cause solution note authentication when using an application based on the smartsdk firmware history scanner firmware install version 02.06 or newer. System/copy firmware install version 1.12 or newer. Restricted function can be used registering a destination in the ...

  • Page 14

    Page 14 of 24 7. Error codes and messages subject symptom tsb cause solution note sc121 at installation see tsb# d197-d198- d199-d200- d201-d202 - 003 the shoe on the second scanner carriage disengages from the rail, due to shock or shaking during transport. Put the shoe back in the correct position...

  • Page 15

    Page 15 of 24 subject symptom tsb cause solution note sc720- 24 with jobs that use the shift tray as the output tray. Firmware history finisher sr3160/sr3170 firmware install version 02.390:10 or newer. Sc721- 70 sr3140/sr3150 finisher d686-d687 - 007 deformed side plate attach the sheet (p/n: d6833...

  • Page 16

    Page 16 of 24 subject symptom tsb cause solution note sc899 when using the twain driver firmware history scanner firmware install version 02.05 or newer. Install version 01.04 or newer. Sc899 when the device is recovering from sleep mode firmware history printer firmware install version 1.04 or newe...

  • Page 17

    Page 17 of 24 8. Optional units subject symptom tsb cause solution note hole punchin g punch misalignment along the main-scan direction d690 firmware history d internal finisher sr3130 firmware install version 01.070:02 or newer. Hole punchin g 1. Punched chads scatter inside the machine. 2. The cha...

  • Page 18

    Page 18 of 24 subject symptom tsb cause solution note ons install manager, the heap size is reset to the default history java vm v12 firmware history java vm v12 for edc firmware sdk/es a applicati ons when java vm is installed via remote install manager, the stack size is reset to the default java ...

  • Page 19

    Page 19 of 24 subject symptom tsb cause solution note poor stapling the second sheet of a stapled set is misaligned when pre-stacking (sp6116-001 to - 014) is enabled. D688-d689 - 009 the alignment roller cannot separate the two sheets in the pre-stacking area (see the tsb for the reason why) set sp...

  • Page 20

    Page 20 of 24 9. Image problems subject symptom tsb cause solution note not printed correctly (unspecifie d) when a non- standard sized simplex original is scanned in the df at 87% reduction and multiple copies made (1 to x) onto b4 paper. Firmware history engine firmware install version 1.08:03 or ...

  • Page 21

    Page 21 of 24 10. Mechanical problems subject symptom tsb cause solution note unsynchroniz ed motor shift motor firmware history internal finisher sr3180 firmware install version 01.130:06 or newer. Sensor error incorrect detection by fusing exit sensor firmware history engine firmware install versi...

  • Page 22

    Page 22 of 24 11. Others subject symptom tsb cause solution note machine is slow long time between jobs: when printing with windows, and the raw protocol is used for the standard tcp/ip port. Firmware history network support firmware install version 14.28 or newer. Machine is slow when printing a sa...

  • Page 23

    Page 23 of 24 subject symptom tsb cause solution note machine stalls cannot operate the machine after a cancelled login. Firmware history sop system firmware install version 1.34 or newer. Machine stalls if the [home] button is pressed just as the screen turns dark to enter energy saver mode firmwar...

  • Page 24

    Page 24 of 24 subject symptom tsb cause solution note capabilities not shown correctly the "mixed" notification is missing from the copy size list firmware history system/copy firmware install version 1.08 or newer. Cannot operate the machine after the user tries to log out if there are originals st...