Lanner LVC-2001 User Manual - Appendix E :

Appendix E :  

Terms and Conditions

Warranty Policy 

 All products are under warranty against defects in 

1. 

materials and workmanship for a period of one year 

from the date of purchase.

The buyer will bear the return freight charges for 

2. 

goods returned for repair within the warranty period; 

whereas the manufacturer will bear the after service 

freight charges for goods returned to the user.

The buyer will pay for repair (for replaced 

3. 

components plus service time) and transportation 

charges (both ways) for items after the expiration of 

the warranty period.

 If the RMA Service Request Form does not meet the 

4. 

stated requirement as listed on “RMA Service,” RMA 

goods will be returned at customer’s expense.

The following conditions are excluded from this 

5. 

warranty:

Improper or inadequate maintenance by the customer 

Unauthorized modification, misuse, or reversed 

engineering of the product Operation outside of the 

environmental specifications for the product.

RMA Service 

Requesting a RMA#

 To obtain a RMA number, simply fill out and fax the 

6. 

“RMA Request Form” to your supplier.

The customer is required to fill out the problem code 

7. 

as listed. If your problem is not among the codes 

listed, please write the symptom description in the 

remarks box. 

 Ship the defective unit(s) on freight prepaid terms. 

8. 

Use the original packing materials when possible.

 Mark the RMA# clearly on the box. 

9. 

Note:

 Customer is responsible for shipping 

damage(s) resulting from inadequate/loose 

packing of the defective unit(s). All RMA# are 

valid for 30 days only; RMA goods received after 

the effective RMA# period will be rejected.