LDG AL-100 Operation Manual - Out Of Warranty Service
AL-100 Operations Manual
Version 1.0
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product failure, as determined by LDG, to be caused by the customer or by
other natural calamity (e.g. lightning) is not covered under the two-year
warranty. Damage can be caused by failure to observe the product’s
published limitations and specifications, or by not following good Amateur
practice.
Out of Warranty Service
If a product fails after the warranty period, LDG wants to help you get it fixed.
Send the product to us for repair any time you like. We will determine what
needs to be done and based on your instructions, either contact you with an
estimate or fix it and contact you with a request to pay any repair charges.
Please contact LDG if you have any questions before you send us an out of-
warranty product for repair.
Returning Your Product For Service
Returning a product to LDG is easy. We do not require a return merchandise
authorization, and there is no need to contact LDG to return your product.
Visit the LDG web site and download the LDG Product Repair Form. On the
Repair Form tell the LDG technicians exactly what happened or didn’t happen
and why you believe the product needs servicing. The technician attempts to
duplicate the problem(s) you had based on how well you describe it so take
the time to be accurate and complete. Ask your shipper for a tracking number
or a delivery verification receipt. This way you know the product arrived safely
at LDG. Be sure to give us your email address so our shipper can alert you
online when your product is en-route back to you. Please be assured that our
staff makes every effort to complete repairs ahead of our published wait time.
We patience appreciate your patience; repairs can take six to eight weeks,
but are often faster. The most recent information on returning products for
service is found on the LDG website under Support, then Tech Support.
Send your carefully packaged unit with the Repair Form to:
LDG Electronics, Inc.
Attn: Repair Department
1445 Parran Rd
St. Leonard, MD 20685
We
’
ll be happy to fix
your tuner even if
it
’
s out of warranty.
Pack
it
carefully,
include your receipt
for warranty service,
and ship it to us; no
RMA is required.