MagicalButter.com MB2e Owner's Manual - page 8
Limited One-Year Warranty, Part I
12
Balancing Nature & Technology
TM
(NOTE: THIS LIMITED WARRANTY IS NULL AND VOID if the product is purchased through
Amazon.com or eBay.com. Please be aware that Amazon.com and eBay.com have no
relationship with our company and are NOT AUTHORIZED RESELLERS. Products sold on
Amazon.comand eBay.com are likely illegally diverted and therefore may be refurbished,
reconditioned, demonstration models, or counterfeit. Moreover, they may not be safe to use or
perform as anticipated. This policy is to ensure customers get our quality product,
excellent customer service, and warranty support.)
The MB machine included with this LIMITED WARRANTY is warranted to be free from defects
in material and workmanship for a period of ONE (1) year from the date of original purchase,
except as noted below. During this period, we will repair or replace this product, at our
option, at no cost. THE FOREGOING WARRANTY IS IN LIEU OF ANY OTHER WARRANTY,
WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY LIABILITY IS
EXPRESSLY LIMITED TO AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID, AND
ALL CLAIMS FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE HEREBY
EXCLUDED. There is no warranty with respect to the following, which may be supplied with
this product: plastic parts, strainer, blades, and/or agitators.
This warranty extends ONLY TO THE ORIGINAL CONSUMER PURCHASER and PROVIDED
THE PRODUCT WAS PURCHASED FROM THE MANUFACTURER OR AN AUTHORIZED
RESELLER, and does not cover a defect resulting from abuse, misuse, neglect, use for
commercial purposes, repairs by unauthorized personnel, any use not in conformity with
the printed directions, or other causes not arising out of defects in manufacturer’s materials
or workmanship.
This LIMITED WARRANTY gives you, the ORIGINAL CONSUMER PURCHASER FROM
THE MANUFACTURER OR AUTHORIZED RESELLER, specific legal rights, and you may also
have other legal rights which vary from state to state, or province to province. Some states or
provinces do not allow limitations on implied warranties or special, incidental or
consequential damages, so the foregoing limitations may not apply to you.
This warranty does NOT extend to units that have been: altered or modified; used in
a manner inconsistent with written instructions in this manual; or used in violation of any state
or federal laws. It also does NOT extend to damaged products or parts that have had
the serial number removed, altered, defaced, or rendered illegible.
THE ORIGINAL CONSUMER PURCHASER FROM THE MANUFACTURER OR AUTHORIZED
RESELLER will be responsible for shipping costs. MagicalButter.com will pay for return
shipping to the customer. The warranty does not cover damage during your shipping to
the service location. Please ensure that proper precautions are taken.
If you have a claim under this warranty, please contact us at (800) 420-4334, or
e-mail support@MagicalButter.com.
13
Limited One-Year Warranty, Part II
What happens in the unlikely event of an operating problem
with the MB machine?
Please call us at (800) 420-4334, or e-mail us at support@MagicalButter.com.
We may be able to troubleshoot it quickly over the phone or online and
get everything working correctly. If we’re unable to resolve the issue to your
satisfaction, we’ll ask you to send the machine back to us, including all parts,
via a tracked shipping agent (e.g., FedEx or UPS).
Should the MB machine have a defect in material or construction quality
that is brought to our attention in the first sixty (60) days, we will repair or
replace the product (at our sole discretion) and ship it back to you at no cost.
We also will provide you with a credit toward MB merchandise for
the return shipping charge you incurred in sending the unit to us.
If a defect in material or construction quality is brought to our attention
after sixty (60) days but within one (1) year of purchase, we will repair or replace
the product (at our sole discretion) and ship it back to you at no cost.
If a defect in material or construction quality is brought to our attention after
one (1) year; or in any circumstance wherein we determine that it was caused
by operator error or misuse, whether or not accidental (e.g., wetting
the electronic components, dropping the machine, using it to make glue),
we will contact you with an estimate for repairing the product and shipping
it to you. You will then have the opportunity to provide payment information
to be later used for those costs, or you may receive a discounted credit for
any potentially reclaimable part(s).