Nady Systems DW-11 Owner's Manual - Warranty
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WARRANTY
Nady Systems, Inc. warrants to the original consumer/purchaser that the unit is free from any
defects in material or workmanship for a period of one year from the date of original retail
purchase. If any such defect is discovered within the warranty period, Nady Systems, Inc. will
repair or replace the unit free of charge, subject to verification of the defect or malfunction upon
return to Nady Systems. Please do not return your Nady product to the store where it was
purchased as Nady Systems handles your warranty service directly. Communication with our
Service Department is the most efficient means of servicing your unit and we are dedicated to
keeping you a satisfied customer.
To the extent permitted by law, any applicable implied warranties, including warranties
of merchantability and fitness are hereby limited to one year from the date of purchase.
Consequential or incidental damages resulting from a breach of any applicable express or
implied warranties are hereby excluded. This warranty is in lieu of all other agreements and
warranties, general or special, express or implied and no representative or person including a
Nady dealer, agent, or employee is authorized to assume for us any other liability in connection
with the sale or use of this Nady Systems’ product.
Whereas some states do not allow limitations on how long implied warranties last, and do not
allow exclusion of incidental or consequential damages, the above limitations and exclusions
may not apply to you. This warranty gives you specific legal rights and you may also have other
rights which may vary from state to state.
THIS WARRANTY IS SUBJECT TO THE FOLLOWING CONDITIONS
1) This system must have been purchased from an authorized Nady dealer and all warranty
service must be performed by Nady’s service department. Any service not performed by Nady
will automatically void this warranty.
2) ITEMS/CIRCUMSTANCES NOT COVERED: Physical damage resulting from improper
handling of the unit in transit from the factory by the shipper (Nady Systems is not responsible
for such damage and all such claims must be made against the shipping company by the
consignee); defects caused by normal wear of the product (expendable parts are typically
connectors, cables, potentiometers, switches and similar components); damage or defects
caused by abuse, neglect, accident, failure to connect or operate the unit in any way that does
not comply with applicable technical or safety regulations, or improper repair, excessive heat
or humidity, alteration or unreasonable use of the unit, causing cracks, broken cases/housings
or parts; damage caused by leaking batteries; finish or appearance items; items damaged in
shipment en-route to Nady Systems, Inc. for repair. The warranty is null and void if any Nady
serial number has been removed or defaced.
HOW TO OBTAIN SERVICE
1) If factory service is required, you must contact our Customer Service Department at (510)
652-2411 for a Return Authorization (RA) number. Make sure the RA number is clearly marked
on the outside of your package.
[Note: if an RA number is not included, our shipping department cannot accept your
package.]
2) Send the unit back to Nady Systems, 870 Harbour Way South, Richmond, CA 94804, freight
pre-paid. You must include proof of date and place of purchase (i.e., photocopy of your bill
of sale) or Nady cannot be responsible for repair or replacement. Nady Systems, Inc. will
not repair, nor be held responsible, for any units returned without proper identification, return
address, and RA number clearly marked on the package.
3) Per the above, Nady will perform all warranty service and return the unit to you at no charge.
Nady Systems will inform the buyer if product sent in does not meet the terms of this warranty
and will provide a quote for fixing the unit and/or shipping it back exclusively at the buyer’s
expense.