NAPCO iSeeVideo ISEE-VCAM1 Installation Manual - page 17
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NAPCO iSeeVideo Frequently Asked Questions
1. Do I have to install any special software in order to view live video on a Mobile phone or PDA?
iSeeVideo VideoAlert.net has built-in support for WML and HTML on mobile devices. Any "data" enabled wireless de-
vice with a web browser is automatically re-directed to the proper login page. Most PDA's (i.e. Blackberry) require that
JavaScript and Image display be enabled. (Many times already available as a default setting)
No additional software or applets are needed.
2. What separates the iSeeVideo ISEE-VCAM1 from other systems on the market?
The ISEE-VCAM1 is far and away the easiest to install, easiest to use and the most cost effective product of its kind
in the marketplace today. It allows the installation company to economically provide high–end internet video in a
residential or light commercial setting and realize recurring video from their own secure, branded web site.
3. How does the pixel based video motion detection work?
The video motion detector provides 4 user programmable motion detection zones, which allow specific areas to be
selected for motion detection. It also has an adjustable sensitivity setting per motion zone and a programmable
global arming schedule.
4. What does this G-BOX actually do?
The NAPCO G-BOX (Patents Pending), is an internet interface accessory that allows the "Plug & Play" installation
of the GATEWAY. Many IP devices require the opening of a port on a router (port forwarding) to allow a connection
from outside the firewall. Until the G-BOX, this could only be accomplished by using the customer's personal com-
puter to reconfigure the router. The G-Box automates this process, greatly simplifying the installation of the GATE-
WAY, and eliminating the need for the installer to touch the customer's personal computer. The G-BOX segments
the network, automatically detects and properly forwards the data intended for the ISEE-VCAM1 or to the cus-
tomer's computer/router, as required.
5. Why is the G-BOX so important?
• The G-BOX is the ONLY device that provides true "Plug & Play" IP video installation and turns any installer into
an IP Engineer
• The G-BOX allows the installer to complete the installation without re-configuring the consumer's personal prop-
erty.
• The G-BOX eliminates the potential corporate liability and privacy issues associated with the installer's use of the
consumer's personal computer as an installation tool.
6. Can the ISEE-VCAM1 be set up as an off-premises Digital Video Recorder to record full time video?
No, the system is not set up for full time recording. It is designed to send 20 second video clips (the duration is user
programmable) to the iSeeVideo VideoAlert.net server that are the result of triggered events that are transmitted by an
event such as an alarm, the opening of a protected door, disarming of the system, etc. If the server receives an inordi-
nate volume of video streamed to an account, it will automatically suspend the account for approximately 2 hours and
generate an email to the system administrator, informing them of the suspension. After 2 hours, the account will auto-
matically be re-enabled.
7. I have a wireless router connected to my broadband modem. How can I keep my network settings after the G-
BOX is installed?
Upon installation, the G-BOX becomes your primary router. You can connect any PC or other device to an unused G-
BOX port (including your wireless router or VoIP adapter).
8. Do I still need a router to share my Internet connection after the ISEE-VCAM1 and G-BOX are installed?
You can connect your PC or other network device to any open port on the G-BOX. You do not need to use another
router unless you have a wireless router or need additional LAN port connections.
9. Is it necessary to keep the customers PC turned on all the time in order to view the video?
No, there is no need for a PC at the site at all; all that is required is an internet connection.
10. Can I view stored video clips on a cell phone?
Stored video clips can only be viewed on a personal computer. A cell phone can be used to view live video frames.
11. My PC is connected to the modem via a USB connection. How do I connect the G-BOX to the modem?
Modems that have a USB connection typically have an RJ-45 port, but typically only one of them is allowed to be used
and grant Internet connectivity.
First connect the G-BOX to the RJ-45 socket on the modem. Connect the PC to the G-BOX using a USB to Ethernet
adapter (if the PC does not have an RJ-45 network connection) and power cycle the modem, G-Box and PC.