Nature's Comfort AAA Outdoor Boiler Installation And Operating Instructions Manual - page 6
CB
Built Like A Tank With Laser Precision
Page
6
of 24
F. 20 Year Limited Warranty
Nature’s Comfort LLC, of Shipshewana, IN 46565 warrants material and labor on any defects in workmanship on the fire drum for a
period of 20 years from the purchase date to the original owner only (see proration below). If there is a leak in your properly delivered, installed and
maintained Nature’s Comfort boiler, we will repair for the first 5 years at no cost and prorated after that (see below). The water jacket is warranted
for a period of 10 years from the purchase date to the original owner only (see proration below). Repair can be denied if the unit’s water jacket has
exceeded 220 degrees.
This warranty is limited to defective parts and excludes any incidental and consequential damages connected therewith. Nature’s
Comfort does not warranty damage or malfunction to a unit caused by ash corrosion or allowing the unit to overheat. The fire drum must be
completely cleaned out of all ashes and creosote a minimum of 2 times per year, half way through the heating season and at the end of heating
season. The chimney must be covered when the boiler is not in use. Caulk around chimney and float stack must be inspected monthly and re-
sealed if necessary. Caulk sealant and rope gaskets are not covered under this warranty. Damage caused by abuse, neglect, accidents, improper
installation, customer or dealer modification, overheating and/or freezing will not be covered under warranty. Damage caused by burning flammable
materials (i.e. petroleum products) will not be covered under warranty. Nature’s Comfort does not warranty boilers against environmental conditions
out of its control. Nature’s Comfort does not warranty or guarantee against your area’s governing laws or changes in your area’s governing laws
that will affect the use or nonuse of the unit.
Nature’s Comfort is not responsible for replacement of water, water treatment, antifreeze and glycol, parts used for installation, costs of
transportation or shipping charges resulting from warranty work.
The AAA boiler is not meant to be the only source of heat. It is the responsibility of the owner to have a backup system in place. If you do
not have a backup source of heat you are at risk of damage due to lack of heat. Nature’s Comfort will not warranty or be responsible for any
damage caused by lack of heat at your premises or for any cost incurred from using a backup heat system in the event of a boiler failure.
There is no written or implied performance warranty on the boiler as Nature’s Comfort has no control over the installation, structure
insulation, maintenance, daily operation and heating demand on a unit or what is burned in the boiler. Nature’s Comfort will not cover or be held
responsible for any cost of wood or coal burned in excess of what is expected or considered normal as installation and structure size and insulation
conditions are out of its control.
Treatment & Testing
If not using anti-freeze, your boiler must have “Nature’s Comfort Boiler treatment” added during initial filling with water and must be tested
annually at the end of a heating season to ensure proper concentration (500ppm minimum of Nitrite) for your warranty to remain valid. Initial mix
ratio for the AAA Boiler is 1.5Qts. There is no maximum limit. Contact Nature’s Comfort to obtain water treatment. You may have your water tested
by a certified laboratory (you must obtain and file the results) or send a minimum 4oz. water sample with your name, address, phone number, email
address, date sample was taken, model and serial number to: Nature’s Comfort LLC , PO Box 949 Shipshewana, IN 46565. Results will be sent to
you and you must keep on file to show proof of treatment and testing if warranty work is ever needed. Testing done by customer will not be
accepted for warranty claims but is encouraged for monitoring treatment levels to obtain the maximum life out of a Nature’s Comfort boiler
particularly if water is being added throughout a heating season. Replace water & treatment if inspection shows water is not clear.
Nature’s Comfort On-Site Warranty Proration:
Nature’s Comfort will pay parts and labor costs of warranty work based on the following proration:
Fire Drum: Years 1 - 5: 100%, Year 6 - 90%, Year 7 - 80%, Year 8 - 70%, Year 9 - 60%, Year 10 - 50%, Year 11 - 40%,
Year’s 12 – 14: 30%, Years 15-20: 20%
Water Jacket: Years 1 - 5: 100% Year 6 - 80%, Year 7- 60%, Year 8 - 40%, Year 9 - 20%, Year 10 - 10%
1 Year Warranty on Other Components
Nature’s Comfort warranties, to the original owner only, any component a part of the boiler that is defective during normal usage for a
period of 1 year. Shipping for returning defective parts is not included. Replacement parts are obtained from Nature’s Comfort. Defective parts must
first be returned or we may request credit card information and send you the replacement part. If you do not then return the defective part within 10
business days your credit card will be charged for the replacement part with no refund. You may also pay in advance for a warranty part and we will
refund you if the defective part is received within 10 business days. After one year, you must purchase any parts needed and pay for labor.
Warranty Procedure
All claims under this warranty must be made through Nature’s Comfort and may require proof using pictures sent via mail or email. First
contact Nature’s Comfort via email:
warranty1@naturescomfortllc.com
. If you do not have email you may call 877-251-7740. If after review a
warranty claim is justified and all conditions of this warranty have been met, Nature’s Comfort will have the problem part repaired or replaced
according to the above proration. Warranty coverage may require cooperation with the owner to find and hire a local professional. Proof of
purchase, treatment and testing and return of the defective part (if applicable) must be provided by the owner of the boiler before any warranty is
given. All costs of removal, shipment to and from the dealer or Nature’s Comfort and losses during shipment and reinstallation and any other losses
due to the stove being removed shall be covered by the owner of the boiler.
This warranty is subject to change without notification. Please visit
www.naturescomfortllc.com
for the most up to date warranty and
installation information.
Nature’s Comfort LLC PO Box 949 Shipshewana, IN 46565