Nature's Comfort NC-40 Owner's Manual - page 28
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5. The fire is out and the
power turns off
automatically.
The hopper is empty.
No pellet feed.
High temperature switch
(200˚F/93˚C) has tripped
or failed.
Fill hopper with pellets.
Refer to (2).
Cool the stove at least 1 hour then restart or
replace high temperature switch.
6. The blower still runs
after the stove is cool and
fuel feed stops.
One of the exhaust
temperature switches
(125˚F/52˚C) has failed.
Replace switch.
7. Stove not producing
enough heat.
Poor quality fuel.
Heat exchanger tubes are
dirty.
Use the standard specialty pellet.
Operate ash cleaner rod to clean the heat
exchanger tubes (6” of travel).
8. Ash and smoke fly out.
Leak between the
connection of convection
motor and venting pipe.
Stove needs cleaning.
Use silicon rubber to seal piping.
Clean & remove ash from stove.
5 Year Limited Warranty
Nature’s Comfort LLC, of Lancaster, WI 53813 warrants any defects in material and workmanship on
the pellet stove for a period of 5 years for the body of the stove, 2 years for electrical components and
various parts and 1 year for labor (see explanation table below). The warranty starts from the purchase
date and applies to the original owner only and is non-transferrable. If there is a problem with your
properly delivered, installed and maintained Nature’s Comfort pellet stove, the defective portion will be
repaired or replaced according to the warranty period.
This warranty is limited to defective parts and excludes any incidental and consequential damages
connected therewith. Damage caused by abuse, neglect, accidents, improper installation, customer or
dealer
modification will not be covered under warranty. Damage caused by burning flammable materials
(example: petroleum products) or any other non-approved material will not be covered under warranty.
Nature’s Comfort does not warranty its pellet stoves against environmental conditions it cannot control.
Nature’s Comfort does not warranty or guarantee against your areas governing laws or changes to them
that will affect the use or non-use of the unit. There is no written or implied performance warranty on the
stove as Nature’s Comfort has no control over the installation, daily operations, insulation value of a
structure, maintenance or what is burned in the stove. Nature’s Comfort will not cover or be held
responsible for any cost of pellet fuel burned in excess of what is expected or considered normal as
installation, structure size and insulation conditions are out of its control.
Nature’s Comfort is not responsible for shipping charges. On-sight non-warranty service work will be
determined at the discretion of your dealer. Please contact your dealer for their current non-warranty
rates. Labor for repairing or replacing parts under warranty will be covered by your dealer for the first year.
If your dealer no longer exists, please contact Nature’s Comfort via email:
warranty1@naturescomfortllc.com
. If you do not have email you may call 608-723-7900.
A Nature’s Comfort’s pellet stove is not meant to be your sole source of heat and a backup system
should be in place. If you do not have a backup source of heat you are at risk of damage due to lack of
heat. Nature’s Comfort will not warranty or be responsible for any damage that is caused by lack of heat
at your premises.