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  4. COMFORT MATE EQH-20WUS
  5. Installation Instructions Manual

Navien COMFORT MATE EQH-20WUS Installation Instructions Manual - Part Description

Manual is about: BED WARMING SYSTEM

Summary of COMFORT MATE EQH-20WUS

  • Page 1

    Eqh-20wus, eqh-40wus please read the user manual carefully in order to use the product as intended. Store this manual in a place where it can easily be found. There may be a change in appearance or dimensions of the product without prior notice for improvement of product quality. Purchased product m...

  • Page 3

    Contents contents 3 precautions for safety 4 product summary 10 product features 11 items included with the product 12 part description 13 how to install the product 15 how to use the product 16 setting dual/individual heating mode 17 setting reserve feature 19 setting child lock 20 setting sleep mo...

  • Page 4: Precautions For Safety

    Precautions for safety 4 please read the safety precautions and follow the instructions carefully as they are for prevention of potential accidents and hazardous conditions. Actions prohibited prohibited actions are shown with emphasis. Disassembly prohibited this sign indicates do not disassemble. ...

  • Page 5

    5 please follow the instructions when using the product. Please use outlets with a ground terminal and proper voltage. Unstable voltage conditions may lead to fire, and there is a danger of malfunction or electric shock when not using a ground terminal. 120v if the power cord or the power plug is da...

  • Page 6

    6 please follow the instructions when using the product. Do not use the product in a moist area or outside where direct sunlight, snow, and rain can directly affect the product. Place the boiler on flat ground. There is a danger of electric shock or fire due to heating and electric short. The boiler...

  • Page 7

    7 please follow the instructions when using the product. Do not crumble or fold the mattress when the boiler is operating. It may lead to product malfunction. Do not dismantle, repair, or alter the product on your own. When there is a need for repair, contact qualified service agency as there may be...

  • Page 8

    8 please follow the instructions when using the product. When water is leaking from the mattress, unplug the power plug, and contact a service agency. Do not operate the product without water. It may lead to product malfunction. Do not operate the product with wet hands, or insert foreign substances...

  • Page 9

    9 please follow the instructions when using the product. When an error code or operational issue occurs while using the product, immediately disconnect the power cord from the outlet and contact a service center. Mattress should be hand washed only and a mild detergent should be used. Remove the cov...

  • Page 10: Product Summary

    Product summary 10 thank you for choosing comfort mate, bed warming mattress product manufactured by navien. This user manual provides detailed information on appropriate use of the product and precautions. If you read the instructions carefully before use, you can enjoy a safe and comfortable exper...

  • Page 11: Product Features

    Product features 11 1. Individual heating for right and left side this function allows for different individual temperature preferences, enabling both separate and simultaneous controlling of both temperature zones (in celsius) in unit of celsius. ýthe individual heating is only available in dual zo...

  • Page 12

    Items included with the product 12 boiler mattress remote controller rawganic mattress cover user manual water removal kit storage bags for boiler / mattress eqh-20wus, eqh-40wus please read the user manual carefully in order to use the product as intended. Store this manual in a place where it can ...

  • Page 13: Part Description

    Quick connector water inlet water inlet stopper control panel 'ldo part description boiler control panel ýthe control panel uses a touch pad and can be controlled with just a light tap. 13 dial /select button [rotate / press] volume control/ child lock power left side heating mode button right side ...

  • Page 14: Status Window

    Sleep mode sterilization mode operation sign dual heating off reservation mute child lock error indicator water level sign sleep mode temperature/ time control off reservation left/right child lock select button move to dual mode volume control sleep mode off reservation child lock select button vol...

  • Page 15: How to Install The Product.

    How to install the product. 15 initial installation. 1. Select the location of usage. Unfold mattress and place it on a desired location (bed, floor) ýkeep boiler more than 1 ft (30 cm) away from the mattress and place in a secure location. 2. Connect the hosepipe to the mattress. Straighten hosepip...

  • Page 16: How to Use The Product

    How to use the product 16 turning on and off controlling at boiler controlling with remote controller you can turn the product on and off by pressing [ ] button. The default temperature for dual heating mode is at 95°f (35°c) you can turn the product on and off by pressing [ ] button. The default te...

  • Page 17

    Setting dual/individual heating mode (queen-type) 17 controlling at boiler dual heating mode is activated by pressing [ ] button. It is possible to set temperature at between 77°f (25°c) to 99°f (37°c) by pressing dial, and when there is a ‘up’ sign in status window, you can press the dial to activa...

  • Page 18

    18 controlling with remote controller it is possible to set temperature at between 77°f (25°c) to 98.6°f(37°c) pressing the dial, and when there is a ‘up’ sign in status window, you can press ok button to activate high temperature setting mode. 1) dual heating mode dual heating mode is activated by ...

  • Page 19: Setting Reserve Feature

    [ ] it is possible to set turn-off time after pressing [ ] button. Time can be set between 3 hours to 12 hours by pressing +/- button. ýyou can adjust the set temperature after the off reservation time has been set. ýafter the off reservation time is set, press the [dual mode] button on the remote t...

  • Page 20

    Setting child lock (lock mode) 20 1. Activate child lock function by pressing [ ]button for 2 seconds. 2. Once the child lock function is set, [ ] icon button appears on the status window and controlling is disabled. 3. Press the [ ] button for 2 seconds to deactivate the child lock function. 1. Pre...

  • Page 21: Setting Sleep Mode

    Setting sleep mode 21 continue to touch [ mode ] button until ramp is turned on to activate sleep mode controlling at boiler ýexample of temperature change in sleep mode ex) initial temperature at 36’c and sleeping duration of 8 hours ÷sleeping temperature for navien mate can be set up to 99°f (37°c...

  • Page 22

    22 1. When setting dual heating ةpress button to choose sleep mode and press ok button to set dual heating. تpress +/- button to set initial sleeping temperature and press ok button. (initial sleeping temperature can be set between 86°f (30°c) to 99°f (37°c) and setting off turns the product off.) ث...

  • Page 23: Adjusting The Sound

    Press [ ] button for volume control. There are 3 volume levels and press the dial at desired volume level to complete setting. Adjusting the sound setting sterilization mode 23 touch [ ] button for volume control. There are 3 volume levels and press the dial at desired volume level to complete setti...

  • Page 24: How to Maintain The Product

    How to maintain the product 24 if the product is idle for a long time, store boiler and mattress separately. Store the boiler this way. For cleaning of surface of the boiler, use a soft rag with warm water, and clean the surface. 1. To remove the hosepipe from the boiler, press the blue button while...

  • Page 25: Clean The Mattress This Way.

    25 follow these procedures to maintain the product. Clean the mattress this way. Store the mattress this way. 1. Prepare a water bottle (about half gallon/ 1.5liter) to pour into the water tank. 2. Plug the water removal kit, which comes along when purchasing the product, into two entries on hosepip...

  • Page 26: Clean The Cover This Way.

    26 follow these procedures to maintain the product. Remove the cover from the mattress, use wool washing function with ‘low’ setting for dry and ‘cold water’ setting for the washing machine water temperature. ýprovided rawganic cover can be separated from the mattress and be used as a bed pad anytim...

  • Page 27

    Error codes and troubleshooting 27 when an error code continuously appears on the status window, contact a the distributor or navien technical support(1-877-689-1541) for further assistance. Error number error description possible solution e016 overheating of water tank contact the distributor or na...

  • Page 28

    Detailed specifications and dimensions 28 classification single-type queen-type model name eqh-20wus eqh-40wus power consumption rating ac 120v , 60hz , 310w size of water tank 0.65 gal (0.45 l) size of boiler d11.8 x w7.4 x h7.1 in (d300 x w188 x h180 mm) weight 6.4 lb (2.9 kg) size of mattress 39....

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    Memo 29.

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    Memo 30

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    Memo 31.

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    Memo 32.

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    Memo 33.

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    Memo 34.

  • Page 35: Warranty Exclusions

    Ć the terms stated in the warranty ensures product quality. Ć warranty coverage starts from the date of purchase. (if the date of purchase cannot be identified, it starts from 6 months after the date of manufacture.) Ć product warranty registration is required for service. Register the model name, s...

  • Page 36: 1-877-689-1541

    $6⾩㉔ⷧ㊉Ⳅㆿ⹳ヂ⵱㋡㇙⿳㔠 20035445a 2015.10.30 1-877-689-1541.