Northwestern Bell EasyTouch 58100 User Manual - page 7
TROUBLESHOOTING
TELEPHONE UNIT TROUBLESHOOTING TABLE
SYMPTOM
SOLUTION
No dial tone
•
The handset cord or telephone line cord may be loose at the
connections. Push in firmly at both ends to establish good contacts.
•
Test the phone at a different telephone wall jack and listen for a dial
tone.
•
Test a different phone in the wall jack and listen for a dial tone.
Will not ring
•
Check the RINGER ON/OFF switch. It may be in the OFF position.
•
The phone or another phone connected to the same line may be in the
off-hook (in-use) position. Place the phone in the on-hook (hung-up)
position to receive incoming calls.
•
Try a different phone; if the problem still exists, the fault is not with
the unit.
•
Look for the Ringer Equivalence Number (REN) number printed
underneath your phone(s). Sum up the total REN numbers for all the
phones or answering machines connected to your telephone line. Your
phone(s) may not ring if the REN total exceeds five (5). Please call
your local company to determine the maximum REN for your calling
area.
Static
•
Try a different phone; if the problem still exists, the fault is not with
the unit.
•
Some atmospheric conditions such as very low humidity can cause
static build-up.
Cannot dial out
•
Are you in a rotary only area? Move the PULSE/TONE Switch to
PULSE.
•
Try a different phone in the jack. If the problem persists, the fault is
not in the 58100.
•
Is the phone connected to an answering machine? Disconnect the
answering machine and try the phone plugged into the jack alone. If it
works alone, there is a compatibility problem. Purchase a 2 for 1
adaptor at any phone or electrical supply store. Plug the 2 for 1
adaptor into the modular wall jack, then plug the phone into one side
and the answering machine on the other side of the adaptor.
The handset
does not stay on
the base unit in
wall use
position
•
The handset retainer tab must be pulled out, turned around, and put
back in its slot. This tab allows the handset to hang onto the base
unit while the base unit is placed in the wall mount position. Refer to
the “Handset Retainer Tab Installation” of the instruction manual.
Distributed Exclusively Worldwide by Unical Enterprises, Inc., Industry, California, USA