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Obihai OBi1032 User Manual

Other manuals for OBi1032: User Manual, Administration Manual
Manual is about: OBi1000 Series IP Phone

Summary of OBi1032

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    Obi1000 user guide copyright obihai technology 1 obi1000 series ip phones obi1032 / obi1062 user guide version: 1.0 rev. 2014.08.21 copyright by obihai technology all rights reserved.

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    Obi1000 user guide copyright obihai technology 2 table of contents 1 introduction ........................................................................................................................ 5 obi hardware .....................................................................................

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    Obi1000 user guide copyright obihai technology 3 shared line appearance (sla) and shared call appearance (sca) ...................................................... 33 intercom calls .......................................................................................................................

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    Obi1000 user guide copyright obihai technology 4 7 overview of administrative features ................................................................................ 60 finding out the phone's ip address .................................................................................................

  • Page 5: 1  Introduction

    Obi1000 user guide copyright obihai technology 5 1 introduction the obi1000 family of ip phones, including the obi1032 and obi1062, support hd voice with a full-­‐duplex speakerphone, have a high resolution color active-­‐matrix tft lcd display with a customizable user interface, as well as a large ...

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    Obi1000 user guide copyright obihai technology 6 figure 1: front of the obi1032 ip phone figure 2: front of the obi1062 ip phone.

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    Obi1000 user guide copyright obihai technology 7 figure 3: rear of the obi1032 and obi1062 ip phones figure 4: obi1062 with an attached obi1000e sidecar (optional).

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    Obi1000 user guide copyright obihai technology 8 accessories available separately from obihai the obi supports the following accessories: • 12v dc power adapter: to power the obi where power over ethernet (poe) is not available • obiwifi usb adapter: to connect the obi to a wifi network • obibt usb ...

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    Obi1000 user guide copyright obihai technology 9 overview of phone features core features these are features that are supported natively by the phone with little to no specific requirements on the softswitch. • 24 simultaneous calls on the obi1062, 12 on the obi1032 • programmable feature keys • mes...

  • Page 10: 2  Using The Obi

    Obi1000 user guide copyright obihai technology 10 2 using the obi the obi has logical areas assigned to different phone functions, helping the user to easily and intuitively operate the device. Each area is controlled or navigated by fixed buttons on the obi. Figure 5 shows the keys that relate to e...

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    Obi1000 user guide copyright obihai technology 11 the home screen the home app launches automatically when the phone starts up. The home app only has one level of screen called the home screen that shows the main menu of all available obi apps. Further information on the apps included with the obi i...

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    Obi1000 user guide copyright obihai technology 12 feature keys feature keys are programmable keys that can be configured to perform one of a range of predefined functions. Feature keys have a built-­‐in multi-­‐color led that shows the status of the assigned function. The following diagram illustrat...

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    Obi1000 user guide copyright obihai technology 13 there are two approaches you can take to assigning the next tab feature key – a vlk may be used within each tab to carry the function or it can be assigned to a programmable key. Figure 8 shows the two approaches side-­‐by-­‐side. As a feature key, a...

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    Obi1000 user guide copyright obihai technology 14 every feature key has a corresponding feature key item that can be viewed on screen. The easiest way to view the feature key item is by pressing and holding down the corresponding feature key until the item appears on the screen. The user can then se...

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    Obi1000 user guide copyright obihai technology 15 programmable keys (pks) programmable keys are feature keys that can be assigned an array of functions but cannot be assigned the call function. The obi has 8 programmable keys that can be used for speed dials, assigned to the busy lamp field (blf) as...

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    Obi1000 user guide copyright obihai technology 16 list of feature keys and their functions note, the icons displayed under each feature key item are only applicable when the feature key is mapped as a vlk. Feature key description call appearance idle connected connected hd this key is known as a cal...

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    Obi1000 user guide copyright obihai technology 17 feature key description block anonymous callers off on turn on/off the block anonymous caller feature. If the function is bound to a specific service, it is applied to incoming calls on that service only. Otherwise, it is applied system wide to all i...

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    Obi1000 user guide copyright obihai technology 18 feature key description change acd agent state available unavailable signed off wrapping up change/monitor an acd (or call-­‐center) agent state to one of the following values: -­‐ available (to take new calls) -­‐ unavailable (to take new calls) -­‐...

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    Obi1000 user guide copyright obihai technology 19 3 making and receiving calls current calls app the current calls app is for managing calls currently in progress on the phone. The calls app starts automatically when a call is added in the following scenarios: • an incoming call is answered • a new ...

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    Obi1000 user guide copyright obihai technology 20 call states as a call progresses from beginning to end, it goes through a number of defined stages known as call states. The following call states are defined for calls on the obi: icon call state description available operations led pattern dial ton...

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    Obi1000 user guide copyright obihai technology 21 figure 13: gui screen showing a dial dialog during off-­‐hook dialing with the handset. Note the handset icon in the status bar. It is possible that the handset is not resting on the cradle while the phone is idle (i.E. With 0 calls). In such a case ...

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    Obi1000 user guide copyright obihai technology 22 on-hook dialing (predial) the previous off hook dialing methods start the dial tone when the user lifts the handset, or activates the speakerphone or headset, before entering the target number. On-­‐hook dialing is when a number is dialed without inv...

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    Obi1000 user guide copyright obihai technology 23 from that speed dial key. To call from a speed dial key, simply press and release the feature key. The following displays the speed dial configuration screen (using vlk23 on an obi1062). Figure 16: speed dial configuration user can also select the ph...

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    Obi1000 user guide copyright obihai technology 24 key exists then the call will fail. For this reason it is important to ensure enough bound and unbound call keys are defined to support your expected call volume and flow. Numbers that are specified within a speed dial, entries of a directory listing...

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    Obi1000 user guide copyright obihai technology 25 holding calls while a call is connected, the user can place the call on hold using one of the following methods: • pressing the hold soft key; this holds only the highlighted call on the screen • pressing the feature key that has been assigned the ho...

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    Obi1000 user guide copyright obihai technology 26 4 advanced call scenarios managing multiple calls with the calls app the obi1000 series supports as many calls as the number of call keys defined on the phone. Since a call key may only be defined on a vlk, this call limit is 12 calls on the obi1032 ...

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    Obi1000 user guide copyright obihai technology 27 transferrable state, which is either the connected or holding state. If the highlighted call is transferrable, the soft keys will include the "transfer" option. Figure 18: a connected call with the transfer and conference soft keys shown pressing the...

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    Obi1000 user guide copyright obihai technology 28 call forwarding obi phones support three styles of call forwarding: 1. Call forward all (forward unconditional): forward all incoming calls 2. Call forward on busy: forward incoming calls when the phone is busy 3. Call forward on no answer: forward i...

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    Obi1000 user guide copyright obihai technology 29 conference calls a conference call is a conversation involving 2 or more remote parties. In order to start a conference, there must be at least two calls with at least one in the connected state and one in the holding state. The following figure show...

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    Obi1000 user guide copyright obihai technology 30 external conference bridge when using an external conference bridge, the conference size is not limited by the phone but by the conference bridge. Check with your phone administrator or service provider on the size limit. Earlier, we described how to...

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    Obi1000 user guide copyright obihai technology 31 5 premium features at a glance the features in this section have special requirements on the soft switch or pabx that provides the services. The availability and operation of these features may depend on the particular service provider soft switch or...

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    Obi1000 user guide copyright obihai technology 32 call park and call pickup call park and call pickup (call retrieval) are complimentary operations very much like call hold and call resume, except the pickup (vs. Resume) operation can be carried out at extensions other than the one that parks (vs. H...

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    Obi1000 user guide copyright obihai technology 33 shared line appearance (sla) and shared call appearance (sca) a shared line is a service account or extension that is installed on a group of phones, such that if any phone is using that extension, other sharing phones will be notified. There can be ...

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    Obi1000 user guide copyright obihai technology 34 buddy list a buddy list is a contact list with presence information incorporated. The obi supports buddy lists based on the xmpp standard and currently provides options for gmail and broadsoft buddy lists. You and your buddies must be using the same ...

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    Obi1000 user guide copyright obihai technology 35 figure 24: setting my presence from the gui the user sets their status by pressing the “mystatus” soft key -­‐ the default status is {blank}. Below is an example of the screen shown after pressing “mystatus”. It shows a history of status messages tha...

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    Obi1000 user guide copyright obihai technology 36 buddy list management basic buddy list operations include: • add a contact • remove a contact • add a group • remove a group • add contact to a group • remove contact from a group • tag/untag a contact as a favorite • accept presence subscriptions (i...

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    Obi1000 user guide copyright obihai technology 37 call recording controls some soft switch platforms (such as broadsoft) support call recording features during a call. When the feature is available, the phone shows one of the following call recording states in the call items of the current calls app...

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    Obi1000 user guide copyright obihai technology 38 customer originated call trace an agent can start a call trace upon request by the caller during the call by pressing the “trace” soft key, which is available when the call is in the connected state. Escalation an agent can escalate the current call ...

  • Page 39: 6  Obi Phone Apps

    Obi1000 user guide copyright obihai technology 39 user settings synchronization with the service provider there are some service provider features that have settings configurable by the end-­‐user. For example, • call forward: user can enable or disable the service, or set the call forwarding number...

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    Obi1000 user guide copyright obihai technology 40 the following is a list of all settings categories: settings category summary information network – everything that is related to the ethernet connection current ip address wifi – all settings relating to wifi, including scanning for nearby access po...

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    Obi1000 user guide copyright obihai technology 41 pppoe server name pppoe user name pppoe password vlan enable disabled vlan id 10 vlan priority 1 ntp server 1 pool.Ntp.Org ntp server 2 local time zone gmt-­‐08:00(pacific time) daylight saving time enable enabled daylight saving time start 3/8/7/2 (...

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    Obi1000 user guide copyright obihai technology 42 wifi scan results below is an example of the results of a wifi scan: figure 30: wifi scan screen available soft key options: • rescan: refresh the wireless network scan results • connect: connect to the highlighted ap. A dialog box then pops up to le...

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    Obi1000 user guide copyright obihai technology 43 bluetooth setup bluetooth setup allows a user to pair the obi phone with a mobile phone or with a bluetooth headset. When a mobile phone is paired with the obi via bluetooth, inbound calls to the mobile phone will also be directed to the obi phone – ...

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    Obi1000 user guide copyright obihai technology 44 storage the storage settings allow user to copy files from a usb drive to the phone’s internal storage. This can be used to add new background pictures or ringtones to the phone for example. Note that the phone neither allows copying files from its i...

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    Obi1000 user guide copyright obihai technology 45 figure 34: explore files on storage device for example, to copy a wallpaper image from a usb key to the phone, you would first explore the contents of the usb key and locate the item you wish to copy, then press select. Next press copy and navigate t...

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    Obi1000 user guide copyright obihai technology 46 below is a sample screen of voice services: figure 35: voice services screen each itsp profile consists the following list of settings: itsp profile {x} settings description example value signaling choose the signaling method to use with this service...

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    Obi1000 user guide copyright obihai technology 47 each sp service consists of the following list of settings: sp{n} service settings description example values enable enable the use of this service (line) enabled displaylabel an alternative text string to show on screen instead of the default servic...

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    Obi1000 user guide copyright obihai technology 48 (virtual) line keys figure 36: configure line keys screen line keys value key 1 shows the assigned function, the assigned service, and number, and status. See table called line key) for details on the available function and status per function key 2 ...

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    Obi1000 user guide copyright obihai technology 49 sidecar 1 and 2 there are 16 items per sidecar list; one for each sidecar key. The content for each is similar to those in the line keys. Figure 38: sidecar setup screen device admin device admin settings are protected by the same admin password for ...

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    Obi1000 user guide copyright obihai technology 50 lock/unlock admin settings there are no settings under this category. This is solely for locking/unlocking the admin level settings. The padlock icon shown on the status window indicates if the admin settings are currently locked. Once unlocked, the ...

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    Obi1000 user guide copyright obihai technology 51 figure 41: all calls showing options contacts app below is a sample screen of the contacts app. It has three tabs on the top that may be selected using the left/right navigation keys. Figure 42: contacts app main screen the soft key options under the...

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    Obi1000 user guide copyright obihai technology 52 figure 43: fields tab showing available user-­‐selectable fields under the groups tab is a list of groups defined by the user. The user may add or remove groups by selecting the soft key options. Figure 44: groups tab showing a list of defined groups...

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    Obi1000 user guide copyright obihai technology 53 preferences app figure 46: main screen of preferences app preferences value background picture /obi/themes/backgnd/pebbles.Png default ringtone candlestick.Wav screen saver enabled screen save delay 10 (seconds) screen saver type slide show screen br...

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    Obi1000 user guide copyright obihai technology 54 product information app the product information app displays relevant data about your obi phone. This includes model number, obi number, software version and so forth. Figure 47: product information app product information example values model obi106...

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    Obi1000 user guide copyright obihai technology 55 figure 48: add name dialog the soft keys have the following options: • enter (or save): accept the current input • : backspace / delete: deletes the preceding character • clear: clear the input value (ie back to blank text entry point) • switch mode:...

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    Obi1000 user guide copyright obihai technology 56 notification/warning dialog this dialog pops up to show the user a short notification message, as shown in the example below. The user can press the back key or the ok soft key to dismiss the dialog. Figure 50: display of a notification dialog confir...

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    Obi1000 user guide copyright obihai technology 57 audio volume settings audio volume adjustment is a special app that is invoked automatically anytime the user presses the volume up or volume down key. The type of audio volume to adjust is based on the context in which the app is invoked. If the spe...

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    Obi1000 user guide copyright obihai technology 58 ringtone picker this app allows the user to select a ringtone from a list of ringtone files stored in an internal folder. The soft sey offers options to let the user play or stop the highlighted ringtone figure 54: ringtone browser adding a backgroun...

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    Obi1000 user guide copyright obihai technology 59 modifying the value of a setting many of the items shown on the gui are settings with values that may be changed by the user. The different setting value types used in the phone are described below. Text string • user enters a text string with an inp...

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    Obi1000 user guide copyright obihai technology 60 7 overview of administrative features the obi1000 series phones have a rich set of features to support local and remote device administration and provisioning. Phone administration is a subject that is discussed at great length in the obi1000 adminis...

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    Obi1000 user guide copyright obihai technology 61 adding an obi device to your obitalk user account to add an obi device to your account for device management, login to your obitalk user account, click "add device", and follow the online instructions. To complete the process, you must have your obi ...

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    Obi1000 user guide copyright obihai technology 62 from the phone native web portal to use this method, you must first download the firmware file from obitalk.Com and store it on your computer. Then visit the phone's nwp from a web browser on the same computer and click on the firmware update link on...