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Oki C5550 Maintenance Manual

Other manuals for C5550: User Manual

Summary of C5550

  • Page 1

    Oki data confidential cx2033/mc560mfp maintenance manual 052809b.

  • Page 2

    44158801th rev.2 2 / oki data confidential document revision history rev.No. Date corrected items person in charge no. Page description of change 1 2008-11-10 issue mfd1 y. Shimizu 2 2008-12-25 drawing maintenance ep5 y. Fujisawa.

  • Page 3: Preface

    44158801th rev.2 3 / oki data confidential preface this maintenance manual describes maintenance methods in filed of mc560/cx2033mfp targeting service personnel. Names of components that require procurement, such as printed circuit board, are assigned with numbers. (example) abcd-3 printed circuit b...

  • Page 4: Contents

    44158801th rev.2 4 / oki data confidential contents 1. Configuration ................................................................................................8 1.1 system configuration ...............................................................................................................

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    44158801th rev.2 5 / oki data confidential 4.2 part replacement methods ..................................................................................................75 4.2.1 left side cover .......................................................................................................75...

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    44158801th rev.2 6 / oki data confidential 5. Panel switch functions ......................................................................... 141 5.1 scanner operator panel .................................................................................................. 141 5.1.1 layout .............

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    44158801th rev.2 7 / oki data confidential 7.6.3 cleaning a paper jam ........................................................................................204 7.6.4 replacing the adf pad ........................................................................................205 8. Troubleshooting...

  • Page 8

    44158801th rev.2 8 / oki data confidential 1. Configuration 1.1 system configuration mc560/cx2033mfp printer connection diagram figure 1-1-1 represents the system configuration of the printer. Figure 1-1-1 board-prp (opepanel) board-prf (pu) board-tbr (cu) board-tbi board-v7y (2nd t ra y control) bo...

  • Page 9

    44158801th rev.2 / oki data confidential mc560/cx2033mfp scanner connection diagram figure 1-1-2 represents the system configuration of the scanner. Figure 1-1-2 fax board line tel usb (5 pin) ccd (20 pin) 2 pin inverter circuit motor home sensor lamp 4 pin 3 pin motor (18 pin) 34pin 4 pin 6 pin pow...

  • Page 10

    44158801th rev.2 10 / oki data confidential figure 1-2 air flow 1.2 mfp configuration the internal part of the mc560/cx2033mfp is composed of the following sections: • electrophotographic processing section • paper paths • control sections (cu sect./pu sect.) • operator panel • power supply sections...

  • Page 11

    44158801th rev.2 11 / oki data confidential 1.3 composition of optional items the following optional items are available for the printer: (1) second tray (2) duplex unit dxu-c4d (3) expansion memory 256 mb / 512 mb mem256e mem512c for long printing, it is recommended to add an expansion memory. (4) ...

  • Page 12

    44158801th rev.2 12 / oki data confidential 1.4 specifications category item mc560/cx2033mfp exterior dimension width 500mm depth 600mm height 575mm weight about 37kg width of print width of print a4 engine speed (a4) monochrome 32ppm color 20ppm fast print time (a4) monochrome 8sec color 11sec warm...

  • Page 13

    44158801th rev.2 13 / oki data confidential category item mc560/cx2033mfp service life printer life 420,000 pages, 5 years print duty (m=l/12, a=l/12/5) max. 50,000 pages / mo. Average 4,000 pages / mo. Mtbf (2.3% duty) not applicable mpbf 40,000 pages mttr 20 minutes toner life (5% duty) starter to...

  • Page 14

    44158801th rev.2 14 / oki data confidential category item mc560/cx2033mfp operator panel lcd 16 characters in 2 line (roman alphabet/japanese kana) no paper size indicated led (color) two (green x1, dark amber x1) switch six status switch/sensor paper out provided paper low not provided toner low pr...

  • Page 15

    44158801th rev.2 15 / oki data confidential category item mc560/cx2033mfp adf life 240,000 scans or more, or 5 years recommended daily scans up to 1,000 pages a day recommended pad replacement 50,000 scans recommended roller replacement 200,000 scans copy copy resolution color: 600 x 600dpi mono: 60...

  • Page 16

    44158801th rev.2 16 / oki data confidential category item mc560/cx2033mfp scan scanner type flatbed scanning element image sensor: color ccd light source: ccfl auto docu- ment feeder (adf) simplex yes (face up) 50 sheets duplex no warm-up time 0s resolution (selectable on scanner driver) 4800 x 4800...

  • Page 17

    44158801th rev.2 17 / oki data confidential category item mc560/cx2033mfp fax connentivity jp11 x 2 (line/tel) pstn, pbx line compatibility itu-t g3 (super g3) modem speed 33.6kbps transmission time 3sec./page document: itu-t#1/mmr/std (200 x 100dpi) ecm yes fax resolution std: 200 x 100dpi, fine: 2...

  • Page 18

    44158801th rev.2 18 / oki data confidential 1.5 interface specifications 1.5.1 parallel interface specifications (n/a) 1.5.2 usb interface specifications 1.5.2.1 outline of usb interface (1) basic specifications usb (hi-speed usb supported) (2) transmission mode full speed (max. 12mbps ± 0.25%) high...

  • Page 19

    44158801th rev.2 1 / oki data confidential 1.5.3 network interface specifications 1.5.3.1 outline of network interface 1.5.3.1.1 basic specifications of network interface protocol family network protocol application tcp/ip tcp, arp, udp lpr, raw, ftp, telenet snmpv1 dhcp/bootp dns upnp sntp 1.5.3.1....

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    44158801th rev.2 20 / oki data confidential 1.5.3.2 network interface connectors and cables (1) connectors 100 base-tx / 10 base-t (automatically switched, not usable simultaneously) connector pin assignment 2) cables rj-45 connectorized non-shielded twisted-pair cable (category 5 recommended) 1.5.3...

  • Page 21

    Oki data confidential 44158801th rev.2 21 / 2. Explanation of operation 2.1 electrophotographic processing mechanism (1) electrophotographic process the electrophotographic process is explained briefly below: 1. Charging a voltage is applied to the ch roller to electrically charge the surface of the...

  • Page 22

    Oki data confidential 44158801th rev.2 22 / 2. Exposure the light emitted from the led head is radiated onto the charged surface of the opc drum. The charge of the radiated part of the opc drum attenuates according to the intensity of the light, forming an electrostatic latent image on the opc drum ...

  • Page 23

    Oki data confidential 44158801th rev.2 23 / 4. Transfer a sheet of paper is placed over the opc drum surface, and an electric charge is given to the paper from its back side by the transfer roller. When a high voltage is applied to the transfer roller from the power source, the charge induced on the...

  • Page 24

    Oki data confidential 44158801th rev.2 24 / 7. Belt cleaning toner remaining on the transfer belt is scraped off by the belt cleaning blade and collected into the waste toner box of the transfer belt unit. Transport belt belt waste toner box belt cleaning blade 6. Removal of electricity electrically...

  • Page 25

    Oki data confidential 44158801th rev.2 25 / 8. Fuser the toner image which was transferred to the paper is applied heat and pressure as it passes between the heat roller and the backup roller, and it is therefore fused onto the paper. For the sake of safety, a thermostat is provided; it comes on to ...

  • Page 26

    Oki data confidential 44158801th rev.2 26 / 2.2 printing process the paper fed from tray 1 or tray 2 is carried by the paper feed roller, register roller l and transport roller. When the paper is fed from the mpt, it is carried by the mpt paper feed roller and register roller u. Then, an unfixed ton...

  • Page 27

    Oki data confidential 44158801th rev.2 27 / (1) paper fed from 1st tray 1. As illustrated in figure 2-1, when the solenoid is on, the register motor rotates (counterclockwise turn), transporting the paper until the in1 sensor comes on. (when the solenoid is on, the paper feed roller is driven.) 2. A...

  • Page 28

    Oki data confidential 44158801th rev.2 28 / (3) transport belt 1. As the transport belt motor rotates in the direction of the arrow, the transport belt is driven. The belt unit consists of one transport roller placed immediately underneath each color drum, with a transport belt inserted in between t...

  • Page 29

    Oki data confidential 44158801th rev.2 29 / c-id motor (ccw) lift uplink id unit operations during color printing c-id unit c-id unit down m-id unit down y-id unit down k-id unit down m-id unit y-id unit k-id unit c-id motor (cw) lift uplink id unit operations during monochrome printing c-id unit c-...

  • Page 30

    Oki data confidential 44158801th rev.2 30 / (5) fuser unit and paper output 1. As illustrated in figure 2-8, the fuser unit and delivery roller are driven by the dc motor. As the fuser motor rotates (counterclockwise turn), the heat roller is turned. This roller fixes a toner image by heat and press...

  • Page 31

    Oki data confidential 44158801th rev.2 31 / outline of color drift correction the color drift correction is implemented reading the correction pattern that is printed on the belt with the sensor located inside the sensor shutter under the belt unit. This sensor is used to detect and correct the patt...

  • Page 32

    Oki data confidential 44158801th rev.2 32 / error checking methods and remedial methods the color drift correction test function among the other self-diagnostic functions is employed to check errors. (subsection 5.3.2.6) remedial methods against different errors • calibration (l or r), dynamicrange ...

  • Page 33

    Oki data confidential 44158801th rev.2 33 / outline of density correction method the density correction is implemented reading the correction pattern that is printed on the belt with the sensor located inside the sensor shutter under the belt unit. Automatic start timing of density correction: • if ...

  • Page 34

    Oki data confidential 44158801th rev.2 34 / error checking methods and remedial methods the density correction test function among the other self-diagnostic functions is employed to check errors. (subsection 5.3.2.7) remedial methods against different errors • calibration err, dens sensor err check ...

  • Page 35

    Oki data confidential 44158801th rev.2 35 / principle of toner sensor detection toner low is detected by the toner sensor (reflection sensor) installed inside the printer. The shielding plate is mounted inside the id and rotates in synchronization with toner agitation. Moreover, the id has a shutter...

  • Page 36

    Oki data confidential 44158801th rev.2 36 / 2.3 theory of operation 2.3.1 introduction figure 2.1 theory of operation the reflected rays of your original as shown in the above figure 5.1 pass through the lens and creates an image on the ccd (charged coupled device). Then, according to the different ...

  • Page 37

    Oki data confidential 44158801th rev.2 37 / 2.3.2 main control unit 2.3.2.1 system diagram figure 2.2 shows the system block diagram. Figure 2.2 system block diagram video circuit main board control optical unit lamp unit inverter from printer lcd display & control panel 24v to printer cpu keyboard ...

  • Page 38

    Oki data confidential 44158801th rev.2 38 / 2.3.2.2 main control circuit this mc560/cx2033mfp is controlled by mips cpu. The cpu is configured with a 2.5mb external rom program area, a 64mb external ram work area. I/o address maps: rom area: flash layout 29lv040 (flash 0) 512kb 29lv160 (flash 1) 2mb...

  • Page 39

    Oki data confidential 44158801th rev.2 39 / • external i/o external i/o i/o map external interrupt isp1581, usb2.0 device bank 2 int1 oa982 bank 3 int0 panel bank 6 x oa982-dmaled bank 7 x • pci device device id external interrupt rtl8100c pcia, id=0x11 int3 vt6212 pcib, id=0x12 int4 bsp-15 pcic, id...

  • Page 40

    Oki data confidential 44158801th rev.2 40 / 2.3.2.3 video circuit: the video circuit of this mc560 includes: 1. Ccd driving circuit and motor control signal 2. Ccd signal processing circuit. 1. Ccd driving circuit & motor control signal the ccd driving circuit is used to generate correct signals to ...

  • Page 41

    Oki data confidential 44158801th rev.2 41 / 2. Ccd signal processing circuit ccd signal processor the ccd signal processor includes all the necessary circuitry to perform three-channel conditioning and sampling. The signal chain consists of three-channel correlated double sampling (cds) and programm...

  • Page 42

    Oki data confidential 44158801th rev.2 42 / 2.3.2.4 panel and lcd module circuit the circuit for panel and lcd module controls the function of the entire module including the lcd display, the push button on the control panel, and led display. Pin assignment of lcd module pin no name function 1 d.G. ...

  • Page 43

    Oki data confidential 44158801th rev.2 43 / 2.3.2.5 sensor input the sensor input includes home position sensor. Home position sensor the home position of the carrier motor is detected by photo sensor. The photo transis- tor transmission to the photo sensor receiver circuit is shown below. Figure 2....

  • Page 44

    Oki data confidential 44158801th rev.2 44 / 3. Installation 3.1 cautions, and do's and don'ts • do not install the mfp at high temperature or near fire. • do not install the mfp in a location where chemical reaction can take place (laboratory, etc.). • do not install the mfp in the proximities of in...

  • Page 45

    Oki data confidential 44158801th rev.2 45 / when the precautionary notes concerning the installation and operation are explained, the user should be referred to the precautionary notes given in the user's manual. Especially, give thorough explanation on the power cord and grounding wire. • do not in...

  • Page 46

    Oki data confidential 44158801th rev.2 46 / 3.2 unpacking method personal injuries may occur. Make sure to lift up this mfp by two or more persons, since it weighs approx. 37kg. • remove the four handles from the sides of the box, as illustrated below, and lift up the corrugated fiberboard box..

  • Page 47

    Oki data confidential 44158801th rev.2 47 / moving mfp note! Do not hold the scanner unit to carry..

  • Page 48

    Oki data confidential 44158801th rev.2 48 / 3.3 mfp installation instructions • i nstall the mfp in a location where the following temperature and humidity are met: ambient temperature: 10 - 32˚c ambient humidity: 20 - 80 %rh(relative humidity) max. Wet-bulb temperature: 25˚c • use caution to avoid ...

  • Page 49

    Oki data confidential 44158801th rev.2 49 / 3.4 listing of component units and accessories • check to make sure that the component units are free from damage, dirt or other zirregulari- ties in the appearance. • ensure that none of the accessories to the units is missing and that they are free from ...

  • Page 50

    Oki data confidential 44158801th rev.2 50 / 3.5 assembly procedure 3.5.1 mfp main body remove protective equipment 1) remove the protective tape (5 places) and the paper on the front of the printer. 2) remove the protective tape (2 places) on the back of the printer. 3) pull out the paper cassette. ...

  • Page 51

    Oki data confidential 44158801th rev.2 51 / 7) hold down the fuser unit lever (blue) in the direction of the arrow and remove the stopper-release (orange). Note! The stopper-release is necessary for printer transport. It should be kept. Stopper-release (orange) fuser unit lever (blue).

  • Page 52

    Oki data confidential 44158801th rev.2 52 / install the image drum cartridges 1) gently take out four image drum cartridges with starter toner cartridges installed. Note! • do not move the blue levers of the starter toner cartridges. • handle the image drum cartridges (the green cylinder part of the...

  • Page 53

    Oki data confidential 44158801th rev.2 53 / 4) check the color of the label on each toner cartridge against the label on each image drum cartridge. 5) gently set four image drum cartridges back into the printer. 6) rotate the lever of each toner cartridge fully in the direction of the arrow. Label i...

  • Page 54

    Oki data confidential 44158801th rev.2 54 / install the parts of the scanner 1) attach a paper tray, a paper support and a paper stopper. 2) open the adf unit to release the lock. Paper tray paper support paper stopper adf unit.

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    Oki data confidential 44158801th rev.2 55 / loading paper in the paper cassette 1) pull out the paper cassette. Note! Do not peel off the rubber attached to the plate. 2) set the paper stopper securely, according to the paper size. 3) loosen the paper well and line up its vertical and lateral edges....

  • Page 56

    Oki data confidential 44158801th rev.2 56 / loading paper in the multi-purpose tray 1) open the multi-purpose tray and also the paper supporter. 2) set the manual feed guide to the paper size. 3) line up the vertical and lateral edges of the paper. 4) insert the paper, print-face up, along the manua...

  • Page 57

    Oki data confidential 44158801th rev.2 57 / placing your document(s) in the adf 1) make sure your document is free of staples, paper clips and is not worn. 2) if you have multiple pages, fan your document(s) to avoid occasional paper jam. The adf can hold up to 50-page document at one time. 3) place...

  • Page 58

    Oki data confidential 44158801th rev.2 58 / placing your document(s) on the glass 1) open document(s) cover to reveal the glass. 2) place your document(s) with the text face down on the glass and align the document(s) in the upper-left corner of the glass as illustrated in the following figure. 3) c...

  • Page 59

    Oki data confidential 44158801th rev.2 59 / 3.5.2 connection of power cable power supply conditions • observe the following conditions: ac: 110~127v±10%/220~240v±10% power frequency: 50hz or 60hz ± 2hz approx. 37kg • if the available power is unstable, use a voltage regulator or the like. • the maxi...

  • Page 61

    Oki data confidential 44158801th rev.2 61 / checking color copy movement 1) fan sheets of paper and align edges. 2) place color document(s) with the text face up in the paper tray of the adf unit. 3) press the color copy button. Confirm that the document(s) is/are color printed properly. Text face u...

  • Page 62

    Oki data confidential 44158801th rev.2 62 / turning off the power when a hard disk (optional) is not equipped, the power can be turned off as is. Note! Do not turn off the power while the mfp is printing. On the mc560/cx2033mfp equipped with the built-in type hard disk (optional), do not outright tu...

  • Page 63

    Oki data confidential 44158801th rev.2 63 / 3.5.3 installation of optional items (1) installation of expansion memory set note! • be sure to use genuine oki data parts. If any other parts are used, the mfp will not function. • to conduct long print on the mc560/cx2033mfp, it is recommended to add a ...

  • Page 64

    Oki data confidential 44158801th rev.2 64 / (2) installation of second tray unit this tray is intended to increase the amount of paper that can be loaded in the mfp. It holds 530 sheets of 70kg ream weight paper, allowing to print 930 sheets continuously when com- bined with the standard paper casse...

  • Page 65

    Oki data confidential 44158801th rev.2 65 / (3) installation of duplex unit this unit is used for printing on two sides of paper. Note! For two-sided printing, it is recommended to add an expansion memory. For details, see "expansion memories". Type: dxu-c4d turning off the mfp power and disconnecti...

  • Page 66

    Oki data confidential 44158801th rev.2 66 / (4) installation of built-in type hard disk this is a built-in type hard disk to be added to the mfp. It is used to conduct confirmation print, authentication print, to store print jobs, or to make buffer print, and also when the [ collate fail] is indicat...

  • Page 67

    Oki data confidential 44158801th rev.2 67 / installing the built-in type hard disk 1) insert part "a" of the built-in type hard disk into hole "b" of the mfp main body, and align the positions of the screw holes. 2) install the two screws. 3) push in the connector, until it snags in there with a cli...

  • Page 68

    Oki data confidential 44158801th rev.2 68 / 3.5.4 confirmation of recognition of optional items to check to see whether or not the optional items have been installed properly, execute the menu map print by referring to "3.6 menu map print. (1) confirmation of recognition of expansion memory checking...

  • Page 69

    Oki data confidential 44158801th rev.2 69 / 3.6 menu map print this print is intended to ensure that the mfp operates normally. 1) load a4 paper in the tray. 2) press the "menu +" switch several times to cause [information menu] to be displayed. 3) press the "set" switch to cause [print menu map/exe...

  • Page 70

    Oki data confidential 44158801th rev.2 70 / 3.7 connection methods preparing a usb cable note! • no mfp cable is supplied with the mfp. Provide one separately. • prepare a usb type cable separately. • when connection is to be made in "hi-speed" mode of usb2.0, use a usb cable conforming to the hi-sp...

  • Page 71

    Oki data confidential 44158801th rev.2 71 / preparing a lan cable switching off the mfp and computer 1) plug the ethernet cable into the network interface connector of the mfp. 2) insert the ethernet cable into the hub. Network interface connector.

  • Page 72

    Oki data confidential 44158801th rev.2 72 / 3.8 confirmation of paper used by the user load the media used by the user in the mfp, make media type/weight settings, execute the menu map/demo print, and check to make sure that the printouts are free from toner flaking. *1: the mfp comes with media typ...

  • Page 73

    Oki data confidential 44158801th rev.2 73 / (2) do not disassemble the printer as long as it is operating normally. (3) limit disassembly to a necessary minimum. Do not remove other parts than those specified in the part replacement procedure. (4) use the designated maintenance tools. (5) conduct di...

  • Page 74

    Oki data confidential 44158801th rev.2 74 / [maintenance tools] table 4-1-1 indicates the tools necessary to replace printed-circuit boards and component units. Table 4-1-1 maintenance tools table 4-1-2 indicates the tools necessary for using maintenance utilities. Table 4-1-2 maintenance tools no. ...

  • Page 75

    Oki data confidential 44158801th rev.2 75 / 4.2 part replacement methods this subsection explains the replacement methods for the parts and assemblies illustrated in the disassembly system diagram below. 4.2.1 left side cover (1) open the scanner. (2) open the top cover. (3) open the feeder unit. (4...

  • Page 76

    Oki data confidential 44158801th rev.2 76 / 4.2.2 right side cover (1) open the scanner. (2) open the top cover. (3) open the feeder unit. (4) remove screw , , and detach right side cover . (tool no.1) top cover scanner feeder unit.

  • Page 77

    Oki data confidential 44158801th rev.2 77 / 4.2.3 detachment methods of the scanner and printer (1) detach left side cover and right side cover.(see subsection 4.2.1,4.2.2) (2) remove the four screws , and detach the scanner . (tool no.1) stand-unit-r stand-unit-l stand-unit-l stand-unit-r top-cover...

  • Page 78

    Oki data confidential 44158801th rev.2 78 / 4.2.4 scanner 4.2.4.1 adf unit 4.2.4.1.1 ass'y stopper (1) slide the ass'y stopper in the arrow direction and remove it. 4.2.4.1.2 ass'y paper support (1) pull the ass'y paper support in the arrow direction and remove it..

  • Page 79

    Oki data confidential 44158801th rev.2 79 / 4.2.4.1.3 ass'y paper tray (1) hold the both sides of the ass'y paper tray tightly. While keeping the both sides on a level, lift up the ass'y paper tray in the arrow direction and remove it. Hold here. Hold here. 4.2.4.1.4 adf roller (1) raise the center ...

  • Page 80

    Oki data confidential 44158801th rev.2 80 / 4.2.4.1.5 ass'y pad (1) raise the center of the adf front cover in the arrow direction and open the adf front cover . (2) pinch the clicks on both sides of the ass'y pad with your fingers. While bending the clicks, pull up the pad. Pinch a click on both si...

  • Page 81

    Oki data confidential 44158801th rev.2 81 / lock ass'y hinge lighst ass'y hinge heavy adf-cable a 4.2.4.1.6 ass'y hinge light/heavy (1) remove the screw and remove cover-adf-wire and detach the adf-cable in the ar- row a direction. (2) open the adf unit . (3) while pulling up the adf unit , release ...

  • Page 82

    Oki data confidential 44158801th rev.2 82 / 4.2.4.1.7 adf lever release (1) remove the two screws and remove the adf lever release assy . (2) remove the screw of the adf lever release assy ..

  • Page 83

    Oki data confidential 44158801th rev.2 83 / 4.2.4.1.8 ass'y adf document (with hinge) (1) while referring to sections 4.2.4.1.1 to 4.2.4.1.3, remove the ass'y stopper , the ass'y paper support , the ass'y paper tray . Ass'y adf document (with hinge).

  • Page 84

    Oki data confidential 44158801th rev.2 84 / 4.2.4.2 flatbed unit 4.2.4.2.1 ass'y control panel (1) remove the three screws . (figure 1) (2) pull the front of the ass'y control panel in the direction of arrow a and then slide the ass’y in the direction of arrow b to remove it. (figure 2) (3) disconne...

  • Page 85

    Oki data confidential 44158801th rev.2 85 / adf-cable a 4.2.4.2.2 ass'y main board, ass'y stand-l, r (1) detach the scanner. (see subsection 4.2.3) (2) remove the screw and remove cover-adf-wire and detach the adf-cable in the ar- row a direction. (3) open the adf unit . (4) while pulling up the adf...

  • Page 86

    Oki data confidential 44158801th rev.2 86 / (5) turn over the flatbed unit. (6) remove the seven screws and open the ass'y main board . Disconnect all the connectors and remove the ass'y main board . (see 4.4 precautions for main board replacement) (7) remove the three screws and remove the cover-pc...

  • Page 87

    Oki data confidential 44158801th rev.2 87 / (8) remove the two screws and detach hinge-cover-upper-l/r . (9) remove the core . (10) remove the four screws and remove the ass'y stand-l . (11) remove the four screws and remove the ass’y stand-r with cable. Cable.

  • Page 88

    Oki data confidential 44158801th rev.2 88 / 4.2.4.2.3 ass'y flatbed unit (1) while referring to sections 4.2.4.2.1 to 4.2.4.2.2, remove the ass'y control panel and the ass'y main board . Ass'y flatbed unit.

  • Page 89

    Oki data confidential 44158801th rev.2 89 / 4.2.5 printer 4.2.5.1 face-up tray (1) open face-up tray into the direction of the arrow, free the engagement on either side of it while deflecting the tray, and remove the tray..

  • Page 90

    Oki data confidential 44158801th rev.2 90 / 4.2.5.2 rear cover (1) open the face-up tray. (2) remove two screws (silver) . (tool no. 1) (3) insert the flat-tipped screwdriver (tool no. 3) into hole a, as illustrated in figure (2), and release two claws a. (4) now, release two claws b, and pull the u...

  • Page 91

    Oki data confidential 44158801th rev.2 91 / 4.2.5.3 led assy/led assy springs (1) open the top cover. (2) after disconnecting the cable, first free hook part a by applying force in the direction of the ar- row, as illustrated in figure (2), and then, free hook part b, to finally remove led assy . (i...

  • Page 92

    Oki data confidential 44158801th rev.2 92 / 4.2.5.4 control pcb (1) detach the scanner. (see subsection 4.2.3.) (2) remove the two screws , and detach cover-stay(r) . (3) remove the two screws , and detach plate shield drawer . (4) remove the two screws , and detach cable-clamp . (2 places) (5) disc...

  • Page 93

    Oki data confidential 44158801th rev.2 93 / 4.2.5.5 print engine controller pcb (1) remove the plate shield assy. (see subsection 5.2.5.4 (1) through (3).) (2) remove all the connectors and two screws (silver) , and disassemble the print engine controller pcb . (tool no. 1) dcheat relay power option...

  • Page 94

    Oki data confidential 44158801th rev.2 94 / rfid dchea t relay hvolt cuif hop hsol po wf an fsns pe rfid ssns dcid ope option power scanner beltidup toner sensor id motor control panel scanner power controller pcb fuser motor pe cable ssns cable option (dup & 2nd) paper feed solenoid option (2nd) ca...

  • Page 95

    Oki data confidential 44158801th rev.2 95 / 4.2.5.6 top cover assembly (1) detach the scanner. (see subsection 4.2.3) (2) detach the rear cover. (see subsection 4.2.5.2) (3) remove the plate shield assembly, and then, the control pcb. (see subsection 4.2.5.4) (4) remove the two screws and detach cov...

  • Page 96

    Oki data confidential 44158801th rev.2 96 / 4.2.5.7 top cover (1) detach the top cover assembly. (see subsection 4.2.5.6.) (2) detach the holder-post . (3) detach the link-a and link-b . (4) remove ten screws (black) , and detach cable cover and top cover . (tool no. 1).

  • Page 97

    Oki data confidential 44158801th rev.2 97 / 4.2.5.8 controller panel assy 1) open the top cover. (2) open the feeder unit. (3) detach the right side cover. (see subsection 4.2.3.) (4) remove the plate shield assembly. [see subsection 4.2.5.5 (2).] (5) after unplugging the connector of the control pa...

  • Page 98

    Oki data confidential 44158801th rev.2 98 / 4.2.5.9 board prp/ top cover handle (1) detach the control panel assembly. (see subsection 4.2.5.8.) (2) release two claws a, as illustrated in figure (2), and remove frame op , lever lock and spring compression . (3) release two claws b by forcing in the ...

  • Page 99

    Oki data confidential 44158801th rev.2 99 / 4.2.5.10 low-voltage power supply / low-voltage fan / hopping motor / fuser motor electric shock can occur. When replacing the low voltage power supply, there is a danger of electric shock. Be sure to wear an insulation gloves or do not touch the electrica...

  • Page 100

    Oki data confidential 44158801th rev.2 100 / air cn3 prn pcb power connector cn1 cn2 cn6 short-circuit plug for cn6 claws e claws d claws c notes! Cn6: switching connector for ac input voltage setting short-circuit plug to be equipped for 100-v system/short-circuit plug not to be equipped for 230-v ...

  • Page 101

    Oki data confidential 44158801th rev.2 101 / 4.2.5.11 guide eject assy / color register assy / board-pry (1) detach the left side cover, right side cover, rear cover, and top cover assembly. (see sub- sections 4.2.1, 4.2.2, 4.2.5.2, and 4.2.5.6.) (2) remove the print engine controller pcb, control p...

  • Page 102

    Oki data confidential 44158801th rev.2 102 / sns cn sns cn fuser exit lcr dens rcr replay exit sensor belt motor belt thermistor belt thermistor color registration sensor board-pry density sensor belt motor (to print engine controller pcb) color registration sensor heater ac (black & white) heater t...

  • Page 103

    Oki data confidential 44158801th rev.2 103 / 4.2.5.12 fan (fuser)/ belt motor / high-voltage power supply board / cover-open switch (1) detach the left side cover. (see subsection 4.2.1.) (2) remove screw (silver) , unplug the connector, and disassemble belt motor . (tool no. 1) (3) detach rear cove...

  • Page 104

    Oki data confidential 44158801th rev.2 104 / 4.2.5.13 mpt assy (1) open mpt assy . (2) release the two stoppers by opening the two arms of mpt assy toward the outside, pull the assembly in the direction of the arrow to free the two fulcrums, and detach mpt assy . Stoppers (2) arms fulcrums (2).

  • Page 105

    Oki data confidential 44158801th rev.2 105 / 4.2.5.14 feeder unit / board-rsf/ mpt hopping roller / frame assy separator / cover front (1) open the top cover. (2) remove the plate shield, and unplug the connector. (see subsection 4.2.5.4.) (3) free the claws of stay l and stay r , and remove feeder ...

  • Page 106

    Oki data confidential 44158801th rev.2 106 / 4.2.5.15 board-prz lift-up motor/solenoid/paper-end sensor (1) detach the left side cover, right side cover, rear cover, top cover unit, and feeder unit. (see subsections 4.2.1, 4.2.2, 4.2.5.2, 4.2.5.6 and 4.2.5.14.) (2) disassemble the print engine contr...

  • Page 107

    Oki data confidential 44158801th rev.2 107 / align the motor and connector in position to the arrow. Install aligninig the two position cut as mark figure. Lift-up motor install aligninig the two position cut as mark figure. View a view a 4-( ) lever-solenoid ( ).

  • Page 108

    Oki data confidential 44158801th rev.2 108 / 4.2.5.16 feed roller (1) remove the cassette. (2) release the latch, and remove feed roller . Latch.

  • Page 109

    Oki data confidential 44158801th rev.2 109 / 4.2.5.17 shaft eject assy(fu) / shaft eject assy(fd) / eject sensor (1) remove the eject assy. (see subsection 4.2.5.11.) (2) free the two claws, and divide the assy between guide into lower and guide eject up- per . (3) remove gear idle eject , and disas...

  • Page 110

    Oki data confidential 44158801th rev.2 110 / 4.2.5.18 fuser unit (1) open the scanner. (2) open the top cover. (3) lift up the lock levers (2, blue) of the fuser unit in the direction of the arrow, and remove fuser unit . (blue) top cover scanner.

  • Page 111

    Oki data confidential 44158801th rev.2 111 / 4.2.5.19 belt unit (1) open the scanner. (2) open the top cover. (3) remove id unit . (4) turn the lock levers (2, blue) of belt unit in the direction of the arrow , and hold belt unit by the levers (blue) to remove it. Scanner top cover lock lever (blue)...

  • Page 112

    Oki data confidential 44158801th rev.2 112 / 4.3 lubricating points this subsection indicates the lubricating points of the printer. Conversely, it means that any other parts than the specified lubricating points must not be lubricated. There is no need to lubricate in the midst of a disassembling j...

  • Page 113

    Oki data confidential 44158801th rev.2 113 / 43070301 plate-assy.-base gear-z24-50-hp stopper-z45-48-hp gear-planet-hp holder-planet stopper-hp shaft-hopping cross-section em-30l class c gear washers em-30l class c side faces of shaft groove section em-30l class c tooth flanks and end faces em-30l c...

  • Page 114

    Oki data confidential 44158801th rev.2 114 / 42049701 guide-assy.-cassette-l 43294901 guide-assy.-cassette-r em-30l class c guide-casette-l apply a normal amount of molycoat(em-30l) to the hatched portions em-30l class c guide-casette-r apply a normal amount of molycoat(em-30l) to the hatched areas.

  • Page 115

    Oki data confidential 44158801th rev.2 115 / 43073201 gear-assy.-hp -1 43070501 plate-ass.-side-r holder-gear-a em-30l class c apply a normal amount of molycoat(em-30l) to the hatched areas em-30l class c bracket-inner(caulking) apply a normal amount of molycoat(em-30l) to the hatched areas.

  • Page 116

    Oki data confidential 44158801th rev.2 116 / apply molykote (em-30l) in a large quantity to the gear tooth flanks at over 120 deg. Enlarged view em-30l class f em-30l class f gear-idle-drumz24-102 gear-idle-heat_z14-z32 gear-planet-assy gear-liftup-z21z34 gear-liftup-z21z34 gear-idle-z44 motor-dc-fc...

  • Page 117

    Oki data confidential 44158801th rev.2 117 / -4 43070501 plate-ass.-side-r (5) em-30l classa em-30l classa em-30l classb em-30l classc em-30l classc em-30l classc em-30l classc em-30l classc link-liftup-r gear-liftup-z58z25 gear-liftup-z121z32 gear-idleliftup-z28 gear-liftupr-z32 gear-liftupr-z32 mo...

  • Page 118

    Oki data confidential 44158801th rev.2 118 / 43074901 plate-ass.-side-l link-liftup-l post-gearldle-l gear-liftup-z32 gear-liftup-z32 gear-liftup-z56 (5) em-30l class c em-30l class a em-30l class a em-30l class c apply molykote (em-30l) in a normal quantity to the gear tooth tips. Apply molykote (e...

  • Page 119

    Oki data confidential 44158801th rev.2 119 / 42071901 holder assy.-regist-r 42071401 holder assy.-regist-l holder-regist-l em-30l class c apply molykote (em-30l) in a normal quantity to the hatched parts (parts having the rotation shafts inserted). Holder-regist-r em-30l class c apply molykote (em-3...

  • Page 120

    Oki data confidential 44158801th rev.2 120 / frame-separation-assy lever-release cam-release gear-idle-(z21) gear-fuser-(z35) plate-side-r-caulking(fuser) do not apply grease to the boss. Do not apply grease to the gears. Assemble after applying molykote (em-30l) to the hatched parts in the illustra...

  • Page 121

    Oki data confidential 44158801th rev.2 121 / 43301501 guide-assy.-eject-u 43560401~ guide-assy.-eject-u shaft-assy.-eject(fd) guide-eject-upper shaft-assy.-eject(fu) em-30l class c em-30l class c em-30l class c em-30l class d em-30l class a part y part x apply molykote (em-30l) in a normal quantity ...

  • Page 122

    Oki data confidential 44158801th rev.2 122 / 43070201 frame-assy.-base cassette-assy. Pm class c apply pm in a small quantity to the hatched part. (1) applying method: wipe the part with a cloth slightly impregnated with pm. (2) after applying pm, insert and pull out the cassette several times to en...

  • Page 123

    Oki data confidential 44158801th rev.2 123 / -1 43070101 printer-unit plate-ass.-side-l plate-driver-pu(caulking) gear-idle-belt em-30l class c em-30l class c em-30l class c em-30l class c apply molykote (em-30l) in a normal quantity to the tips of the terminals (4 points). Ap pl ie d ra ng e of g r...

  • Page 124

    Oki data confidential 44158801th rev.2 124 / -2 43070101 printer-unit plate-ass.-side-r spring-torsion-l em-30l class c (2 places)(at both sides) spring-torsion-r apply molykote (em-30l) in a normal quantity to the hatched parts. Apply pm to the slot parts of the solid coiling of this torsion spring...

  • Page 125

    Oki data confidential 44158801th rev.2 125 / 43079601pa belt-unit em-30l class a em-30l class a em-30l class c em-30l classa em-30l class c apply molykote (em-30l) in a small quantity to the inside of bearing-tr (belt) (4 points). Apply molykote (em-30l) in a normal quantity to the bearings (both si...

  • Page 126

    Oki data confidential 44158801th rev.2 126 / 42626501 sensor-assy-color-regist plate-sensor-c.Regist cover-sensor-c.Regist shaft-cover-sensor em-30l class a apply molykote (em-30l) in a small quantity to the hatched parts (at both sides)(8 points). Molykote must not stick to the surfaces of cover se...

  • Page 127

    Oki data confidential 44158801th rev.2 127 / 43081301 roller-assy.-idle(fd) 1 2 disassembled view range in which grease must not stick.

  • Page 128

    Oki data confidential 44158801th rev.2 128 / 1 2 3 grease applying method: range in which grease must not stick 43301601 roller-assy.-bias(fu)c.

  • Page 129

    Oki data confidential 44158801th rev.2 129 / apply a normal amount of molykote (em-30l) to post (hatching portions) holder-post grease prohibition to post classa 43585301pa cover-assy-top.

  • Page 130

    Oki data confidential 44158801th rev.2 130 / apply a normal amount of molykote (em-30l) to post class b apply a normal amount of molykote (em-30l) to hatching portions class b apply a normal amount of molykote (em-30l) to post class a apply a normal amount of molykote (em-30l)to post class a apply a...

  • Page 131

    Oki data confidential 44158801th rev.2 131 / 4.4 precautions for main board replacement user’s information, such as e-mail addresses in the address book and server profiles, is recorded on a main board. If a problem occurs in a part of a main board and it prevents the scanner unit from fulfilling it...

  • Page 132

    Oki data confidential 44158801th rev.2 132 / enter the password and click [login]. Select all e-mail addresses in the list and then select [tools] and [export]. Specify the location to save, type the file name and click [save]..

  • Page 133

    Oki data confidential 44158801th rev.2 133 / select [address book] and [delete]. Select [yes]. Look in the operation panel of mc560 to make sure that the address book has become empty..

  • Page 134

    Oki data confidential 44158801th rev.2 134 / 4.4.1.2 steps of importing the exported data run the oki mfp network setup tool. Select the relevant device icon and click the “address book edit” icon in the toolbar. Enter the password and click [login]..

  • Page 135

    Oki data confidential 44158801th rev.2 135 / select [tool], [import] and [file...]. Select the data file saved by step of 4.4.1.1 and click [open]. Select all e-mail addresses that you want them imported to the new main board, and click [ok]. Look in the operation panel of mc560 to make sure that th...

  • Page 136

    Oki data confidential 44158801th rev.2 136 / 4.4.2 deleting server profiles 4.4.2.1 steps of exporting and deleting data run the okimfp network setup tool. Select the relevant device icon and click the “scan to profile edit” icon in the toolbar. Enter the password and click [login]..

  • Page 137

    Oki data confidential 44158801th rev.2 137 / select all profiles in the list and then select [tool] and [export...]. Specify the location to save, type the file name and click [save]..

  • Page 138

    Oki data confidential 44158801th rev.2 138 / select [yes]. Look in the operation panel of mc560 to make sure that the ftp address book has been empty. Select [profiles] and [delete]..

  • Page 139

    Oki data confidential 44158801th rev.2 139 / 4.4.2.2 steps of importing the exported data run the okimfp network setup tool. Select the relevant device icon and click the “scan to profile edit” icon in the toolbar. Enter the password and click [login]..

  • Page 140

    Oki data confidential 44158801th rev.2 140 / select [tool], [import] and [file...]. Select the data file saved by step of 4.4.2.1 and click [open]. Select all e-mail addresses that you want them imported to the new main board, and click [ok]. Look in the operation panel of mc560 to make sure that th...

  • Page 141

    44158801th rev.2 141 / oki data confidential “numeric” button “address book” button “ftp address” button display “menu” button “reset” button “power save” button “power” lamp “alarm” lamp “sleep” lamp “one-touch” buttons “copy scaling selection” button “copy mode” button “cursor” button “buck” butto...

  • Page 142

    44158801th rev.2 142 / oki data confidential (8) fax mode button this button is used to switch the mode of the scanner to fax mode, lights up when pressed and stays blue. After pressing this button, some settings related to fax functions become available. If the device is not operated in the selecte...

  • Page 143

    44158801th rev.2 143 / oki data confidential 5.1.2 led/lcd the front panel is equipped with 19 leds, two led buttons, a 2-digit digital display, a 3-digit digital display, and a 24-character × 2-line backlit lcd. (1) leds 1. 100%: lights up when 100% is selected to copy. 2. 50%: lights up when 50% i...

  • Page 144

    44158801th rev.2 144 / oki data confidential 5.1.3 control panel part a: copy area scaling area: used to reduce document down to 25% or enlarge it up to 400%. 1. Increase scaling in 1% increment up to 400% 2. Decrease scaling in 1% decrement down to 25% 1 2 3 part a part b part c.

  • Page 145

    44158801th rev.2 145 / oki data confidential part b: lcd-display & function keys: used to display current operation and select working mode. Function keys and others: (shown in europe style) used to indicate the number of copies. Used to choose the copy mode. (also the default working mode) used to ...

  • Page 146

    44158801th rev.2 146 / oki data confidential part c: start & other keys: (shown in europe style) used to select special requirement or the start key to send or copy your document(s). Used to set up the printer and the scanner. Used to change scanner setting to factory default value. Used to go to sl...

  • Page 147

    Oki data confidential 44158801th rev.2 147 / 6. Maintenance menus the adjustment of this printer can be implemented using the maintenance utility and also by key input through the operator panel. This printer provides maintenance menus, apart from the normal menus. Select the menu that best suits th...

  • Page 148

    Oki data confidential 44158801th rev.2 148 / table 6-1 maintenance menu indication table (2/3) category item(1st line) value(2nd line) df function config menu codeset type1 type2 *j *e this menu is displayed on the printers for all destinations. Type1: does not indicate russian/ greek. Type2: indica...

  • Page 149

    Oki data confidential 44158801th rev.2 149 / operations of the switches and lcd indications produced during the self-diagnostic mode are different from the specifications for operation of the printer. See 6.3.2 self-diagnostic mode. Table 6-1 maintenance menu indication table (3/3) category item(1st...

  • Page 150

    Oki data confidential 44158801th rev.2 150 / 6.2 maintenance utility the maintenance utility is used to perform the adjustments of table 5-2. Details of the maintenance utility are described below. (1) maintenance utility operation manual: 42678801fu01 rev5 or later (japanese) 42678801fu02 rev5 or l...

  • Page 151

    Oki data confidential 44158801th rev.2 151 / table 6-2 maintenance utility adjustment items (1/3) item adjustment section no. Of the maintenance utility operation operation on operator panel (section no. Corresponds to the maintenance manual) 1 pu (prf) board replacement copying of the eeprom of pu ...

  • Page 152

    Oki data confidential 44158801th rev.2 152 / table 6-2 maintenance utility adjustment items (2/3) item adjustment section no. Of the maintenance utility operation operation on operator panel (section no. Corresponds to the maintenance manual) 12 setup of sensitivity correction value of color density...

  • Page 153

    Oki data confidential 44158801th rev.2 153 / table 6-2 maintenance utility adjustment items (3/3) *1: with functional limitation note! Items [prohibited to use] must not be operated/set. There is a risk of abnormal operation of the printer. Item adjustment section no. Of the maintenance utility oper...

  • Page 154

    Oki data confidential 44158801th rev.2 154 / 6.3 functions of user's maintenance menu 6.3.1 maintenance menu (for end users) there is a maintenance menu category among the normal menu categories. (different from the system maintenance menus) the items that can be set under this menu are indicated be...

  • Page 155

    Oki data confidential 44158801th rev.2 155 / 6.3.2 self-diagnostic mode individual explanation of level0 and level1. 6.3.2.1 operator panel the explanation of the operations relating to the self-diagnosis presupposes the following operator panel layout. (1) transition of menu items level transition ...

  • Page 156

    Oki data confidential 44158801th rev.2 156 / level0 [back](2seconds) engine status indication heater temperature environmental temperature & humidity setup table transfer voltage transfer-off voltage *belt temperature side thermistor [online](2seconds) [menu-] [menu-] indication of each voltage duri...

  • Page 157

    Oki data confidential 44158801th rev.2 157 / (1) t ransition of menu items t ransition of is selected with [menu+] or [menu-] and e x ecuted pressing [enter]. T ransition to is e x ecuted with [enter] or [ba ck]. Select an item with [menu+] or [menu-] f ollo wing the transition. Pressing [enter] e x...

  • Page 158

    Oki data confidential 44158801th rev.2 158 / 6.3.2.2 normal self-diagnostic mode (level 1) the menus of the normal self-diagnostic mode are indicated below. Table 6-3 maintenance utility adjustment items item self-diagnosis menu adjustment maintenance utility ml3100/c3100 (without a panel) ml5200/ml...

  • Page 159

    Oki data confidential 44158801th rev.2 159 / 6.3.2.2.1 activation method for self-diagnostic mode (level 1) 1. The system maintenance menu mode is activated when the power is turned on with the menu+ and menu- keys held down simultaneously 2. Press the menu+ or menu- key several times, until "engine...

  • Page 160

    Oki data confidential 44158801th rev.2 160 / figure 6-1 switch sensor positions rfid antenna m toner sensor c rfid antenna c rfid antenna y rfid antenna k toner sensor m toner sensor y toner sensor k fuser unit thermistor upper fuser unit thermistor upper, compensation exit sensor duplex print inlet...

  • Page 161

    Oki data confidential 44158801th rev.2 161 / no functionality *1: indication only , without functionality *2: l is indicated when a co ver is open. *3: status of 1st cassette is indicated. This function is eff ectiv e only when a 2nd tr ay is installed. 1 2 3 4 no upper line of displa y section deta...

  • Page 162

    Oki data confidential 44158801th rev.2 162 / 6.3.2.4 motor clutch test this self-diagnosis is practiced to test motors and clutches. 1. Activate the self-diagnostic mode (level 1), press and hold down the menu+ or menu- key, until "motor & clutch test" appears in the upper line of the display sectio...

  • Page 163

    Oki data confidential 44158801th rev.2 163 / figure 6-2 table 6-4 unit name description of control for unit driving id motor to be driven with all the ids (black/yellow/magenta/cyan) removed. Belt motor to be driven with all the ids (black/yellow/magenta/cyan) removed. Fuser motor - registration mot...

  • Page 164

    Oki data confidential 44158801th rev.2 164 / 6.3.2.5 test print this self-diagnosis is practiced to print test patterns built in pu. Other test patterns are stored in the controller. This print cannot be used to check the print quality. To diagnose abnormal images, follow section 7. 1. Activate the ...

  • Page 165

    Oki data confidential 44158801th rev.2 165 / 4. When the enter key is depressed while "print execute" remains displayed in the lower line of the display section in the operation of item 2., the test print takes place with the set values specified in items 2 and 3. Pressing the cancel key stops the t...

  • Page 166

    Oki data confidential 44158801th rev.2 166 / pattern 5 pattern 6 pattern 7 pattern 3 pattern 4 note! If the solid print (pattern 7) available among the local print functions is conducted with 100% of each color, offset will take place. To prevent this offset, it will be necessary to make the print s...

  • Page 167

    Oki data confidential 44158801th rev.2 167 / • when print is executed, the following message is displayed: p: number of test-print pages (unit: sheets) w: print wait time (unit: seconds) • pressing the menu+ key switches over the indication. U: *** = measured value of upper heater temperature [unit:...

  • Page 168

    Oki data confidential 44158801th rev.2 168 / belt: constant speed timer value of belt motor (i/o set value) [unit: hex] frm : [***] = ad value of frame thermistor reading [unit: hex] (xxx) = frame temperature [unit: ˚c] • pressing the menu+ key switches over the indication. Ht: fuser temperature set...

  • Page 169

    Oki data confidential 44158801th rev.2 169 / 6.3.2.6 color registration adjustment test this self-diagnosis is practiced to conduct testing on the color registration function of the print- er and to locate the cause of color drift. Restore the normal operation of the printer by following the trouble...

  • Page 170

    Oki data confidential 44158801th rev.2 170 / > the same as the key operation of item . In the execution of blt reflect test. 4. Repeat items 2 and 3, as needed. 5. Press the [back] key to terminate the test. (status of item 1 restored) color registration adjustment test items display function reg ad...

  • Page 171

    Oki data confidential 44158801th rev.2 171 / > the same as the key operation of item in the execution of dens adj execute. > indication only, without functionality. > automatic setting of a density sensor sensitivity correction value is made. ([ready] light blinking) when the test ends, the test res...

  • Page 172

    Oki data confidential 44158801th rev.2 172 / 6.3.2.8 indication of consumable part counters this self-diagnosis is practiced to indicate the consumed states of consumable parts. 1. Activate the normal self-diagnostic mode, and press and hold down the [menu+] key or [menu-] key, until "consumable sta...

  • Page 173

    Oki data confidential 44158801th rev.2 173 / 6.3.2.9 indication of printed page counters this self-diagnosis is practiced to indicate the current number of printed pages of the printer. 1. Activate the normal self-diagnostic mode, and press and hold down the [menu+] key or [menu-] key, until "printe...

  • Page 174

    Oki data confidential 44158801th rev.2 174 / 6.3.2.11 setup of self-diagnostic function this self-diagnosis is practiced to enable/disable the error detections of the different types of sensors. The error detections can be disabled or enabled temporarily for troubleshooting purposes. However, this f...

  • Page 175

    Oki data confidential 44158801th rev.2 175 / 6. Press the [back] key (except for the status of item 4.) to terminate the setup. (status of item 1 restored) indication set value operation of set value function toner sensor enable detects. For enabling/disabling toner sensor operation. Disable does no...

  • Page 176

    Oki data confidential 44158801th rev.2 176 / 6.3.2.13 details of panel indications display lcd (english) ( means no display in upper line) ready led attention led description level initializing off off it displays, while not having determined the system display language immediately after turning on ...

  • Page 177

    Oki data confidential 44158801th rev.2 177 / lcd (english) ( means no display in upper line) ready led attention led description level checking sectors nnn% off off displays that a sector of hdd is being checked. Check process of the sector is valid to start from "file sys mainte2"-"chk all sectors"...

  • Page 178

    Oki data confidential 44158801th rev.2 178 / lcd (english) ( means no display in upper line) ready led attention led description level status mode off off displays that normal online mode starts. Data (job) from an external portion is processed even though an error takes place after online (ready) s...

  • Page 179

    Oki data confidential 44158801th rev.2 179 / lcd (english) ( means no display in upper line) ready led attention led description level canceling job (user denied) blink varies indicates a job being cancelled due to no print permit. (related to jobaccount) 1. A job received from a user who is denied ...

  • Page 180

    Oki data confidential 44158801th rev.2 180 / lcd (english) ( means no display in upper line) ready led attention led description level order %color% toner varies on (blink) (off) toner amount is low. Displayed in a combination of other message in the first line. In case of menu "low toner=stop", att...

  • Page 181

    Oki data confidential 44158801th rev.2 181 / lcd (english) ( means no display in upper line) ready led attention led description level ps3 emul error blink varies interpreter detects an error due to the following reason. Receive data after this is ignored until the job completion. When the job is co...

  • Page 182

    Oki data confidential 44158801th rev.2 182 / lcd (english) ( means no display in upper line) ready led attention led description level %color% drum life varies on notifies the life of the drum. This is a warning only. This appears when the cover was opened and closed just after the drum life error o...

  • Page 183

    Oki data confidential 44158801th rev.2 183 / lcd (english) ( means no display in upper line) ready led attention led description level %color% image drum smear error varies varies density adjustment id error 2; smear due to id failure. Pu firmware does not notify this warning to cu firmware at the t...

  • Page 184

    Oki data confidential 44158801th rev.2 184 / lcd (english) ( means no display in upper line) ready led attention led description level %tray% empty varies on %tray%: the tray is empty. Treated as warning until printing to the empty tray is designated. In this case, leisus i/f : corresponding bits of...

  • Page 185

    Oki data confidential 44158801th rev.2 185 / lcd (english) ( means no display in upper line) ready led attention led description level disk use failed nnn varies on a disk error is occurred, which is other than the file system fill or the disk write protected. Operation that does not involve a disk ...

  • Page 186

    Oki data confidential 44158801th rev.2 186 / lcd (english) ( means no display in upper line) ready led attention led description level load %media_size% in mp tray and press online switch on off manual paper feed is required. Manually insert the paper shown by %media_size%. The unit of paper size in...

  • Page 187

    Oki data confidential 44158801th rev.2 187 / 6.3.3 various types of print on the individual printer equipped with controller menu map printing information on the program versions, controller configuration, network settings, etc., is printed. Operation: 1 press the menu+ key several times to cause “i...

  • Page 188

    Oki data confidential 44158801th rev.2 188 / 6.4 setup after replacement of parts this subsection describes the necessary adjustments to be made when parts have been re- placed. Replaced part adjustment led head not necessary image drum cartridge (y, m, c, k) not necessary fuser unit not necessary b...

  • Page 189

    Oki data confidential 44158801th rev.2 189 / • to specify a pu serial number, enter a 11-digit number prefixed with "0" (single-byte zero). (notice that, when the pu serial number is read, it is a 10-digit number.) on the "pu serial number setup" screen, enter the 11-digit number resulting from pref...

  • Page 190

    Oki data confidential 44158801th rev.2 190 / note! When the eeprom (engine control pcb) has been replaced, the service life information of the belt, toner, ids, etc., is necessarily cleared. Therefore, be aware that the service life management is likely to suffer errors until the next time units are...

  • Page 191

    Oki data confidential 44158801th rev.2 191 / 6.4.2 setup of eeprom after replacement of tbr pcb when the tbr pcb is replaced, it is necessary for the new replacement pcb to take over the user-settings that the user has been using to that point, as well as the font install information. For this, copy...

  • Page 192

    Oki data confidential 44158801th rev.2 192 / figure of serial no. Label image (labeled in uk factory) • to specify the cu serial number, enter a number within 12 digits (notice that, when the cu serial number is read, it is also a number within 12 digits.) enter 12-digit serial number. Enter "4ael40...

  • Page 193

    Oki data confidential 44158801th rev.2 193 / 6.6 updating scanner firmware there are two ways to update scanner firmware: one is by using an oki network setup tool and the other is by running a scanner in loader mode. The followings are the steps to update. 6.6.1 updating with the oki mfp network se...

  • Page 194

    Oki data confidential 44158801th rev.2 194 / an icon of mc560 is added. Choose the icon of mc560 and then select “update firmware” from the “tools” menu. After the [firmware file selection] window appears, proceed to the folder where firmware files (*.Spf) are stored, and select the relevant firmwar...

  • Page 195

    Oki data confidential 44158801th rev.2 195 / when the display of the scanner changes to the standby screen, hold down the “reset” button for five seconds to reset the scanner to the factory default settings. With this operation, update completes. When all the above is done, print a menu map of the s...

  • Page 196

    Oki data confidential 44158801th rev.2 196 / 6.6.2 updating by running the scanner in loader mode this update method is used in the following circumstances. - the scanner does not start normally after its power is turned off during firmware update. - update with an oki network setup tool fails. - af...

  • Page 197

    Oki data confidential 44158801th rev.2 197 / click the “browse...” button, proceed to the folder where the system firmware files (*.Bin) are stored, and choose the relevant system firmware file (*.Bin). Click the “upload ” button to start updating. Note! Do not turn off the power during update. The ...

  • Page 198

    Oki data confidential 44158801th rev.2 198 / 7. Periodical maintenance 7.1 recommended replacement parts oki data recommends that heavy users only replace the following parts. (if those parts are not replaced, the print quality is not guaranteed, and malfunctions may even result.) parts name frictio...

  • Page 199

    Oki data confidential 44158801th rev.2 199 / cleaning the led head execute this cleaning if an output shows a light fuzzy print or white stripes, or characters are blurred. (1) turn off the power of the printer. O i (2) open the top cover by pressing the open button. Personal injuries may occur. The...

  • Page 200

    Oki data confidential 44158801th rev.2 200 / 7.4 cleaning of pickup rollers if vertical stripes are observed in the print face, clean the pickup rollers. Note! For cleaning, use a soft piece of cloth to avoid scratching the roller surface. Cleaning the feed rollers and pad execute this cleaning if [...

  • Page 201

    Oki data confidential 44158801th rev.2 201 / 7.5 internal cleaning of printer cleaning the interior of the printer. Depending on the print pattern, toner may adhere to the metal shaft located between the fuser unit and the cyan image drum cartridge. Execute this cleaning if the metal shaft has an ad...

  • Page 202

    Oki data confidential 44158801th rev.2 202 / (4) take out the fuser unit. Personal injuries may occur. The fuser unit is extremely hot. Be careful not to touch it. If the fuser unit is hot, do not try yourself to clear paper but wait until the fuser unit becomes cool. 1. Raise the fuser unit lock le...

  • Page 203

    Oki data confidential 44158801th rev.2 203 / 7.6 preventive maintenance this mfp is designed to be free of maintenance. However, it is suggested to perform preventa- tive maintenance in the shorter term either every 6 months or every 60,000 sheets scanning to ensure a consistently optimum performanc...

  • Page 204

    Oki data confidential 44158801th rev.2 204 / 7.6.2 cleaning the adf from time to time the pad assembly and feeding rollers may become contaminated with ink, toner particles or paper dust. In this case, the machine may not feed documents smoothly. If this occurs please follow the cleaning procedures ...

  • Page 205

    Oki data confidential 44158801th rev.2 205 / 7.6.4 replacing the adf pad after scanning approximately 100,000 pages through the adf, the pad module may be worn out and you may experience problems with document feeding. In this case, it is highly recommended to replace the pad module with a new one. ...

  • Page 206

    Oki data confidential 44158801th rev.2 206 / 8. Troubleshooting procedures 8.1 precautions prior to repair (1) confirm the basic check items indicated in the user's manual. (2) through hearing from the user, obtain information, as far in detail as possible, on the situation concerning the fault. (3)...

  • Page 207

    Oki data confidential 44158801th rev.2 207 / 8.5.1 lcd message list when the printer detects an irrecoverable error, it displays a service call error in the lcd like the one given below: service call nnn: error note! "nnn" is an error code. When a service call error is issued, an error code is displ...

  • Page 208

    Oki data confidential 44158801th rev.2 208 / table 8-1-1 operator alarm (2/9) display on operator panel ready led attention led description code nnn load %media_size%/ %media_type% and press online switch %errcode%:%tray% size mis- match off blink the size of paper or media type in the tray does not...

  • Page 209

    Oki data confidential 44158801th rev.2 209 / table 8-1-1 operator alarm (3/9) display on operator panel ready led attention led description code nnn load %media_size% %errcode%:%tray% empty off blink printing request is issued to an empty tray. Load paper. (it takes a while until the status disappea...

  • Page 210

    Oki data confidential 44158801th rev.2 210 / table 8-1-1 operator alarm (4/9) display on operator panel ready led attention led description code nnn protec paper %errcode%:error off blink density of the destination image for a woven pattern is greater than that of the woven pattern. A user must take...

  • Page 211

    Oki data confidential 44158801th rev.2 211 / table 8-1-1 operator alarm (5/9) display on operator panel ready led attention led description code nnn replace toner %errcode%:%color% toner empty off blink toner ends. Error 410 : y error 411 : m error 412 : c error 413 : k warning status takes effect a...

  • Page 212

    Oki data confidential 44158801th rev.2 212 / table 8-1-1 operator alarm (6/9) display on operator panel ready led attention led description code nnn check toner cartridge %errcode%:%color% toner sensor error off blink something is wrong with the toner sensor. This status is indicated in shipping mod...

  • Page 213

    Oki data confidential 44158801th rev.2 213 / table 8-1-1 operator alarm (7/9) display on operator panel ready led attention led description code nnn replace image drum %errcode%:%color% drum life off blink the toner empty error is occurred after the image drum reached its life. Error 560 : y error 5...

  • Page 214

    Oki data confidential 44158801th rev.2 214 / table 8-1-1 operator alarm (8/9) display on operator panel ready led attention led description code nnn close cover %errcode%:duplex cover open off blink the cover is open. Error 316 : duplex unit error 316 wait a moment data receive off blink the printer...

  • Page 215

    Oki data confidential 44158801th rev.2 215 / table 8-1-1 operator alarm (9/9) display on operator panel ready led attention led description code nnn please pow off shutdown comp off off it is shown that the printer completed shutdown pro- cessing. (the backlight of lcd puts out the light) printer wi...

  • Page 216

    Oki data confidential 44158801th rev.2 216 / table 8-1-2 service call error (1/7) message cause error description solution service call 001:error machine check exception hardware fault detected. (board defectiveness or shortage of power supply volume) replace tbr pcb. Power off/on 002:error ~ 005:er...

  • Page 217

    Oki data confidential 44158801th rev.2 217 / table 8-1-2 service call error (2/7) message cause error description solution service call 042:error ~ 043:error 045:error flash file system error access to the flash rom directly mounted on the cu pcb failed. Flash file system error access to the flash r...

  • Page 218

    Oki data confidential 44158801th rev.2 218 / table 8-1-2 service call error (3/7) message cause error description solution service call 105:error an error detected by checking, at printer's power- om, eeprom installation. Does error reoccur? Yes power off/on replace pu pcb (prf) service call 106:err...

  • Page 219

    Oki data confidential 44158801th rev.2 219 / table 8-1-2 service call error (4/7) message cause error description solution service call 131:error ~ 134:error led head fault detected. (131 = y, 132 = m, 133 = c, 134 = k) is led head properly set? Is the led head fuse blown out? Does error reoccur? No...

  • Page 220

    Oki data confidential 44158801th rev.2 220 / table 8-1-2 service call error (5/7) message cause error description solution service call 170:error 171:error short circuit in fuser thermistor or open detected. Does error reoccur? Yes turn power on again. Replace fuser unit. Note) service call 172:erro...

  • Page 221

    Oki data confidential 44158801th rev.2 221 / table 8-1-2 service call error (6/7) message cause error description solution service call 220:error false setting of a record medium detected by a print statistics. Take off the hdd or replaced? Yes reset original hdd. Service call 230:error rfid reader ...

  • Page 222

    Oki data confidential 44158801th rev.2 222 / table 8-1-2 service call error (7/7) note) service call error 168, error 171 and error 175 are likely issued when the printer is cool at 0 deg.C or lower.Therefore, if the printer is cool, turn on the power again after it has warmed up. Message cause erro...

  • Page 223

    Oki data confidential 44158801th rev.2 223 / (1) lcd display malfunction ................................................................................................225 (1-1) nothing is displayed in lcd ................................................................................226 (1-2) the...

  • Page 224

    Oki data confidential 44158801th rev.2 224 / note! When the pu pcb(prf pcb) is replaced, first read the data of the eeprom chip of the old pcb, and then, copy it to the new pcb after the replacement. (see 6.4.1 precautions on the replacement of engine control pcb). (11) motor fan error(error 120,127...

  • Page 225

    Oki data confidential 44158801th rev.2 225 / 8.5.2.(1) lcd display malfunction (1-1) nothing is displayed in lcd confirmation items confirmation tasks action at ng (1-1-1) confirm fuse f5 (fuse) of pu pcb (prf pcb) check to see if f5 is blown out. Replace f5 or prf pcb. (1-1-2) confirm connection sy...

  • Page 226

    Oki data confidential 44158801th rev.2 226 / (1-2) the first line is black display in lcd confirmation items confirmation tasks action at ng (1-2-1) check of connections connection between low- voltage power supply unit and pu pcb (prf pcb) check to see if the cord from the lower-voltage power suppl...

  • Page 227

    Oki data confidential 44158801th rev.2 227 / (1-3) please wait (the display changes to “communication error” if you leave them as they are) confirmation items confirmation tasks action at ng (1-3-1) check of installed state of pcb connected state between pu pcb and cu pcb check the engagement betwee...

  • Page 228

    Oki data confidential 44158801th rev.2 228 / 8.5.2.(2) irregular operation of the device after turning on the power (2-1) no operation confirmation items confirmation tasks action at ng (2-1-1) check of parts related to power supply ac power supplied to the printer check the supply voltage of the ac...

  • Page 229

    Oki data confidential 44158801th rev.2 229 / (2-2) abnormal sound confirmation items confirmation tasks action at ng (2-2-1) check for motor step-out (abnormal driver) operating state of motors use the self-diagnostic mode to check to see if the motors are operating normally. Check in the presence a...

  • Page 230

    Oki data confidential 44158801th rev.2 230 / (2-3) abnormal odor confirmation items confirmation tasks action at ng (2-3-1) location of source of foul smell fuser unit take out the fuser unit, and check for the smell. Conduct (2-3-2). Low voltage power supply unit take out the lower-voltage power su...

  • Page 231

    Oki data confidential 44158801th rev.2 231 / (3) error number and jam location at paper jam error no. Name reference corresponding sensor jam release method 370 duplex reversal j1 dup-in, dup-r jam release method 371 duplex input j2 dup-f, dup-r jam release method 372 feed error at duplex j3 in1 jam...

  • Page 232

    Oki data confidential 44158801th rev.2 232 / jam release method removing the jammed paper front cover section (codes: 372, 380, 390, 391, 400) open the front cover, and if the leading end or trailing end of the jammed paper is visible, pull out the paper slowly. If code 400 is issued, the paper may ...

  • Page 233

    Oki data confidential 44158801th rev.2 233 / jam release method fuser unit section (codes: 381, 382, 383,385) possible to get burned. The fuser unit can be very hot. Be careful not to touch it. If the unit remains hot, do not hasten to work, but wait, until after the unit has cooled down a little, a...

  • Page 234

    Oki data confidential 44158801th rev.2 234 / (4) hold the fuser unit again by the handle and put it gently back in the printer. (5) push the lock levers (2, blue) of the fuser unit toward the rear, and fasten the unit note! After a jammed paper has been removed from the fuser unit section, unfixed t...

  • Page 235

    Oki data confidential 44158801th rev.2 235 / (2) take out the image drum cartridges (4), and place them on a flat table. (3) cover the image drum cartridges thus taken out with a black sheet of paper. Note! • the image drums (green tubular parts) are extremely vulnerable. Use good caution in handlin...

  • Page 236

    Oki data confidential 44158801th rev.2 236 / when neither the leading end nor the trailing end is visible first slide the jammed paper into the direction of the arrow, and then, pull it out slowly. Fuser unit paper when the trailing end of the paper is visible while pushing the lever of the fuser un...

  • Page 237

    Oki data confidential 44158801th rev.2 237 / jam release method two-sided print unit section (optional)(codes: 370, 371, 373) (1) open the two-sided print unit cover by pushing the jam releasing lever of the two-sided print unit section. Jam release lever duplex unit cover (2) take out the jammed pa...

  • Page 238

    Oki data confidential 44158801th rev.2 238 / 8.5.2.(3) paper feed jam(error 391:1st tray) (3-1) paper feed jam occurs right after turning on the power (1st tray) confirmation items confirmation tasks action at ng (3-1-1) check of state of running route paper running route in front unit open the fron...

  • Page 239

    Oki data confidential 44158801th rev.2 239 / confirmation items confirmation tasks action at ng (3-2-4) check of connections feed motor drive cord check the connected state of the cord. Check for incomplete connection or skew insertion, and check the cord visually to see if it has any assembling pro...

  • Page 240

    Oki data confidential 44158801th rev.2 240 / 8.5.2.(4) paper feed jam (error 390:multi-purpose tray) (4-1) paper feed jam occurs right after turning on the power (multi-purpose tray) confirmation items confirmation tasks action at ng (4-1-1) check of state of running route paper running route in fro...

  • Page 241

    Oki data confidential 44158801th rev.2 241 / (4-2) paper feed jam occurs right after paper feeding starts (multi-purpose tray) confirmation items confirmation tasks action at ng (4-2-1) check of state of running route paper running route in multi-purpose tray check to see if there is paper jammed on...

  • Page 242

    Oki data confidential 44158801th rev.2 242 / 8.5.2.(5) paper path jam(error 381) (5-1) paper path jam occurs right after turning on the power confirmation items confirmation tasks action at ng (5-1-1) check of state of running route paper running route in front unit check to see if there is paper ja...

  • Page 243

    Oki data confidential 44158801th rev.2 243 / (5-2) paper path jam occurs right after feeding paper confirmation items confirmation tasks action at ng (5-2-1) check of state of running route paper running route on the belt remove the id unit, and check to see if there is paper jammed on the running r...

  • Page 244

    Oki data confidential 44158801th rev.2 244 / confirmation items confirmation tasks action at ng (5-2-4) check of connections feed motor drive cord, id motor drive cord, belt motor, id-up motor drive cord, fuser drive cord check the connected states of the cords. Check for any incomplete connection o...

  • Page 245

    Oki data confidential 44158801th rev.2 245 / (5-3) paper path jam occurs in a path route confirmation items confirmation tasks action at ng (5-3-1) check of operating state of motors feed motor, belt motor, id motor, id up/down-motor conduct the motor and clutch test of the self-diagnostic mode, and...

  • Page 246

    Oki data confidential 44158801th rev.2 246 / (5-4) paper path jam occurs right after reaching the fuser unit confirmation items confirmation tasks action at ng (5-4-1) check of operating state of motors fuser motor conduct the motor and clutch test of the self-diagnostic mode, and check to see if th...

  • Page 247

    Oki data confidential 44158801th rev.2 247 / 8.5.2.(6) paper exit jam(error 382) (6-1) paper exit jam occurs right after turning on the power confirmation items confirmation tasks action at ng (6-1-1) check of state of running route paper running route in delivery section check to see if there is pa...

  • Page 248

    Oki data confidential 44158801th rev.2 248 / (6-2) paper exit jam occurs right after feeding paper confirmation items confirmation tasks action at ng (6-2-1) check of state of running route face-up stacker cover check to see if the cover is completely open or closed. Eliminate imperfect opening or c...

  • Page 249

    Oki data confidential 44158801th rev.2 249 / 8.5.2.(7) duplex print jam(error 370,371,372,373,383) (7-1) duplex print jam occurs right after turning on the power confirmation items confirmation tasks action at ng (7-1-1) check of state of running route paper running route in duplex unit check to see...

  • Page 250

    Oki data confidential 44158801th rev.2 250 / confirmation items confirmation tasks action at ng (7-2-4) check of operating state of motor duplex motor conduct the motor and clutch test of the self-diagnostic mode, and check the operation of the duplex motor. Make this checking by the rotation of the...

  • Page 251

    Oki data confidential 44158801th rev.2 251 / 8.5.2.(8) paper size error (error 400) (8-1) paper jam occurs when the end of paper is near in1 sensor. Confirmation items confirmation tasks action at ng (8-1-1) check of state of paper feed multiple feed of paper open the front cover, and check to see i...

  • Page 252

    Oki data confidential 44158801th rev.2 252 / 8.5.2.(9) id unit up-down error(service call 140-143) (9-1) an error occurs in the operation of id unit up confirmation items confirmation tasks action at ng (9-1-1) check for load in the ascent load in installing/removing of id unit check to see if any a...

  • Page 253

    Oki data confidential 44158801th rev.2 253 / 8.5.2.(10) fuser unit error(error 170-177) (10-1) an error occurs right after turning on the power confirmation items confirmation tasks action at ng (10-1-1) malfunction of thermistors upper thermistor, lower thermistor, frame thermistor check to see if ...

  • Page 254

    Oki data confidential 44158801th rev.2 254 / 8.5.2.(11) motor fan error(error 120,127,051) (11-1) low voltage power unit fan or cu fan does not rotate right after turning on the power confirmation items confirmation tasks action at ng (11-1-1) connections and laying of cords connections and laying o...

  • Page 255

    Oki data confidential 44158801th rev.2 255 / 8.5.2.(12) print speed is slow (low performance) (12-1) print speed decreases up to 2ppm confirmation items confirmation tasks action at ng (12-1-1) environmental temperature environmental temperature of the location where the printer is installed check t...

  • Page 256

    Oki data confidential 44158801th rev.2 256 / 8.5.2.(13) option unit is not recognized (13-1) duplex unit is not recognized confirmation items confirmation tasks action at ng (13-1-1) duplex pcb duplex unit check to see if the duplex unit in use conforms to the mc560 specification (a unit conforming ...

  • Page 257

    Oki data confidential 44158801th rev.2 257 / 8.5.2.(14) led head is not recognized(error 131,132,133,134) (14-1) service call 131-134(led head missing) confirmation items confirmation tasks action at ng (14-1-1) check of connections connected state between cu pcb connector and head connector check v...

  • Page 258

    Oki data confidential 44158801th rev.2 258 / 8.5.2.(15) toner cartridge is not recognized(error 540,541,542,543) (15-1) errors caused by consumables confirmation items confirmation tasks action at ng (15-1-1) installed state of consumables id units and toner cartridges are the id units installed in ...

  • Page 259

    Oki data confidential 44158801th rev.2 259 / (15-3) errors caused by machine defects confirmation items confirmation tasks action at ng (15-3-1) loading on id unit id unit is a heavy load imposed on the id unit, for example, because the waste toner belt was ruptured? Replace the id unit. To use a ne...

  • Page 260

    Oki data confidential 44158801th rev.2 260 / 8.5.2.(17) dew condensation errors (error 123) (17-1) dew condensation confirmation items confirmation tasks action at ng (17-1-1) check of connections connection between pu pcb (prf pcb) and high- voltage pcb check to see if the 13-pin ffc is properly pl...

  • Page 261

    Oki data confidential 44158801th rev.2 261 / figure 8.2 light or faded image on whole page a vertical black belt or line d dirty background b defective image of regular interval e blank c vertical white belt or line f note! Read a content of eeprom chip on the old board and copy it to a new board wh...

  • Page 262

    Oki data confidential 44158801th rev.2 262 / 8.5.3.(1) color is totally pale (fig.8.2 a ) (1-1) color is pale confirmation items confirmation tasks action at ng (1-1-1) toner remaining quantity of toner check to see if "order toner" or "replace toner" appears on the operator panel. Replace the toner...

  • Page 263

    Oki data confidential 44158801th rev.2 263 / 8.5.3.(2) background is dirty (fig.8.2 b ) (2-1) background is dirty (partly) confirmation items confirmation tasks action at ng (2-1-1) id unit drum exposed to light check to see if the id unit has been left in an environment where its surface was expose...

  • Page 264

    Oki data confidential 44158801th rev.2 264 / 8.5.3.(3) blank print (fig.8.2 c ) (3-1) blank on the whole page confirmation items confirmation tasks action at ng (3-1-1) state of toner remaining quantity of toner check to see if a sufficient quantity of toner remains in the toner cartridge. Replace t...

  • Page 265

    Oki data confidential 44158801th rev.2 265 / 8.5.3.(4) vertical lines are printed (4-1) thin vertical lines (with color) (see fig.8.2 d ) confirmation items confirmation tasks action at ng (4-1-1) state of id unit filming of id unit check to see if the print was conducted in the absence of toner. Re...

  • Page 266

    Oki data confidential 44158801th rev.2 266 / 8.5.3.(6) color registration is wide. (6-1) "in adjusting color registration" is shown only a short time confirmation items confirmation tasks action at ng (6-1-1) color registration result color registration time (approx. 50 sec if normal) execute reg ad...

  • Page 267

    Oki data confidential 44158801th rev.2 267 / figure 8.3 ground charging roller developing roller toner supply roller 8.5.3.(7) solid black print (7-1) solid black on a full page confirmation items confirmation tasks action at ng (7-1-1) high-voltage contact state ch terminal check visually from abov...

  • Page 268

    Oki data confidential 44158801th rev.2 268 / 8.5.4 actions after forced initialization of hdd/flash this subsection explains the actions to be taken after a troubled hdd or flash has been sub- jected to forced initialization. 1) action after forced initialization of hdd if the hdd is forcibly initia...

  • Page 269

    Oki data confidential 44158801th rev.2 269 / 8.5.5 network troubleshooting (1) cannot print from utility. Confirmation items confirmation tasks action at ng (1) check of link light check of link light check to see if the link light (green) is on. Check to see if the hub and the printer are properly ...

  • Page 270

    Oki data confidential 44158801th rev.2 270 / 8.6 check of fuses if any of the following errors is issued, check the corresponding fuse on the cu control pcb (tbr pcb), pu control pcb (prf pcb) or high-voltage power supply pcb. (see table 8-6.) table 8-6 fuse error fuse name error description insert ...

  • Page 271

    Oki data confidential 44158801th rev.2 271 / 8.7 troubleshooting this section is given to locate and resolve the causes of troubles so as the mfp is always in good working condition. The trouble modes, relevant units and maintenance methods are described below. When a problem occurs, troubleshoot th...

  • Page 272

    Oki data confidential 44158801th rev.2 272 / 8.7.1.2 copy operation figure 8.7.2 copy operation flow mono/copy button press? Copier online troubleshooting yes yes see table 8.7.2 check printer online ? Scanning performed see table 8.7.3 yes no no no no yes image not clear no yes noises generated yes...

  • Page 273

    Oki data confidential 44158801th rev.2 273 / 8.7.1.3 email operation figure 8.7.3 email operation flow mono/copy press? Email online troubleshooting yes yes see table 8.7.8, table 8.7.9 connect smtp server? Scanning performed? See table 8.7.3 yes no no no no yes end transferring compleat? See table ...

  • Page 274

    Oki data confidential 44158801th rev.2 274 / 8.7.1.4 control panel operation wait for key pressing? Copier online troubleshooting yes yes see table 8.7.7 lcd shows message? Value setting yes no no end figure 8.7.4 control panel operation.

  • Page 275

    Oki data confidential 44158801th rev.2 275 / 8.7.2 tables the following tables provide detailed troubleshooting information. Table 8.7.1 the lcd does not display. Table 8.7.2 printer does not react. Table 8.7.3 optical path dirty or hardware problem. Table 8.7.4 printer does not print. Table 8.7.5 i...

  • Page 276

    Oki data confidential 44158801th rev.2 276 / 8.7.2.1 lcd does not display table 8.7.1 cause relevant unit check method maintenance method unplugged from outlet none visual check insert the ac plug into the outlet dc power un- plugged from unit none visual check insert the dc power adapter cable into...

  • Page 277

    Oki data confidential 44158801th rev.2 277 / 8.7.2.4 printer does not print table 8.7.4 cause relevant unit check method maintenance method printer select wrong printer visual check make sure the printer informa- tion on the lcd display is cor- rect. Paper size incor- rect paper tray visual check re...

  • Page 278

    Oki data confidential 44158801th rev.2 278 / 8.7.2.8 c5550mfp is not connected to the network table 8.7.8 cause maintenance method rj-45 connector is not plugged in plug the connector in network cable is damaged replace a good one ip address is invalid ask mis for a valid address subnet mask is inva...

  • Page 279

    Oki data confidential 44158801th rev.2 279 / 8.7.2.10 error message 8.7.2.10.1 error message during initializing error message meaning hardware error check scanner hardware error lamp error check scanner lamp error home sensor/lock error check scanner home sensor or lock error release the lock adf p...

  • Page 280

    Oki data confidential 44158801th rev.2 280 / 8.7.2.10.2 error message during printing and copying error message meaning printer is off-line check the printer shows off-line status press online button of printer 10007 check the printer check the printer optimizing temperature check the printer becaus...

  • Page 281

    Oki data confidential 44158801th rev.2 281 / error message meaning k drum life replace k drum if a drum life error occurs and a user opens/closes the cover or reboots the printer, this phenomenon happens. When the printer printed 500 pages, the error occurs again. Y drum life replace y drum m drum l...

  • Page 282

    Oki data confidential 44158801th rev.2 282 / error message meaning 10982 check the printer job cancelled because of no permission for printing (related to jobaccount) cleared by pressing on-line switch. 30114 check the printer invalid data was received. Press the on-line switch and eliminate the war...

  • Page 283

    Oki data confidential 44158801th rev.2 283 / error message meaning paper jam-mp tray open front cover jam has occurred. Mp tray paper jam-tray1 open front cover jam has occurred. Tray1 paper jam-feed open front cover jam has occurred. Feed paper jam-transport open top cover jam has occurred in paper...

  • Page 284

    Oki data confidential 44158801th rev.2 284 / error message meaning 30027 check the printer a network error is occurring. 40057 check the printer service calls. Copy is unusable color & mono copy are unusable. Color copy is unusable mono copy only setting failed setup isn’t changed setup isn’t change...

  • Page 285

    Oki data confidential 44158801th rev.2 285 / 8.7.2.10.3 information codes during networking error message meaning connection failed check network settings the connection failed. Address is invalid check network settings the destination address is invalid. Network is down check network settings netwo...

  • Page 286

    Oki data confidential 44158801th rev.2 286 / 8.7.2.10.4 error message during e-mailing error message meaning device internal failure reboot the scanner device internal failure fail to connect mail server contact network administrator fail to connect mail server fail to get mail server response conta...

  • Page 287

    Oki data confidential 44158801th rev.2 287 / error message meaning authentication required contact network administrator authentication required: mail server requires authentication in order to perform the requested action. Action not taken check "to" address requested action not taken: mailbox name...

  • Page 288

    Oki data confidential 44158801th rev.2 288 / 8.7.2.10.5 error message during filing error message meaning fail to connect ftp server contact server administrator fail to connect ftp server unpredicted error contact server administrator unpredicted error ftp login error check login name ftp login nam...

  • Page 289

    Oki data confidential 44158801th rev.2 289 / error message meaning cifs send data error cifs send data error cifs fail to access file attribute make sure you have full control privilege cifs fail to access file attribute http fail to connect check ip & http port http fail to connect http unauthorize...

  • Page 290

    Oki data confidential 44158801th rev.2 290 / 8.7.2.10.6 error message on fax error dode error message meaning 200 no_status = fax_err_base, 201 no_dialtone_error, 202 no_common_modulation_error 203 no_fax_response, 204 number_busy, 205 operator_cancelled, 206 v8_answer_error, 207 command_repeat_erro...

  • Page 291

    Oki data confidential 44158801th rev.2 291 / 8.8 scanner shipment setting list 8.8.1 the outline of menu structure each function push menu key information printer menu network settings mail server fax setting report print management 8.8.2 scanner operation panel “2” key is used for standing up of sc...

  • Page 292

    Oki data confidential 44158801th rev.2 292 / each function push menu key information model device name scanner mac address printer serial no. F/w version : combine printer f/w ver. With scanner f/w ver. , key printer menu after the following setup is finished, returned to this class. Tray1 paper siz...

  • Page 293

    Oki data confidential 44158801th rev.2 293 / def. Subject : enter subject. Def. From : enter from address. Scan size limit fax setting after the following setup is finished, returned to this class. Phone book select input admin. Password add speed dial! Add group dial! Delete speed dial! Delete grou...

  • Page 294

    Oki data confidential 44158801th rev.2 294 / pulse send test tone send test modem sinal send test tone/pulse , key report print menu map : menu settings printing printer demo page : printer demo page printing mfp usage report : scan count & print count printing supplies status report : printer statu...

  • Page 295

    Oki data confidential 44158801th rev.2 295 / 8.8.3 menu settings menu settings usa europe informa- tion • model mc560 /cx2033 mfp mc560 /es5460 mfp • device name (this is only information and can not be changed here.) optional strings (initial strings : "ol" + mac address lower 6 digits) optional st...

  • Page 296

    Oki data confidential 44158801th rev.2 296 / menu settings fax settings phone book • edit speed dial! - - • edit group dial! - - • delete speed dial! - - • delete group dial! - - • delete all! No no • append phone # off off reports • activity report - - • transmission report - - • transmission repor...

  • Page 297

    Oki data confidential 44158801th rev.2 297 / menu settings manage- ment ldap settings • maxentries 100 100 • basedn blank blank • search field1 cn cn • search field2 sn sn • search field3 givenname givenname • email mail mail • ldap auth method simple simple.

  • Page 298

    Oki data confidential 44158801th rev.2 298 / 8.8.4 additional settings additional settings (fax) usa europe quality fine fine denisty 0 0 doc.Size letter a4 delayed time current time ex). 06/27/2007 20:02 current time ex). 27/06/2007 20:02 manual feed off off poll to receive off off overseas mode of...

  • Page 299

    Oki data confidential 44158801th rev.2 299 / send to function usa europe to blank blank subject blank blank cc blank blank bcc blank blank fax function 43611501 43611502 - 43611506 fax [time00:00] current time fax[20:02] current time fax[20:02] 8.8.5 fax service mode menu setting usa europe activity...

  • Page 300

    Oki data confidential 44158801th rev.2 300 / 9. Connection diagrams 9.1 check of resistance values between pin 1 and pin 2: 3.4 Ω between pin 3 and pin 4: 3.4 Ω or between pin 1 and pin 2: 5 Ω between pin 3 and pin 4: 5 Ω both ends of ip1: 1 Ω or less transport belt motor id motor red brown yellow b...

  • Page 301

    Oki data confidential 44158801th rev.2 301 / between pin 1 and pin 2:6.1 Ω between pin 3 and pin 4:6.1 Ω or between pin 1 and pin 2: 8.5 Ω between pin 3 and pin 4: 8.5 Ω id up/do wn motor unit circuit diagram & configuration p ar t schematic resistance v alue fuser unit motor ip1 both ends of ip1: 1...

  • Page 302

    Oki data confidential 44158801th rev.2 302 / between pin 1 and pin 2: 3.4 Ω between pin 3 and pin 4: 3.4 Ω or between pin 1 and pin 2: 5 Ω between pin 3 and pin 4: 5 Ω between pin 1 and pin 2: 2.4 Ω between pin 3 and pin 4: 2.4 Ω f eed motor between pin 1 and pin 2: 3.4 Ω between pin 3 and pin 4: 3....

  • Page 303

    Oki data confidential 44158801th rev.2 303 / between pin a -1 and pin a -6: se v eral ohms to se v eral tens of ohms between pin b -1 and pin b -6: se v eral ohms to se v eral tens of ohms between pin b -4 and pin b -5: appro x. 590k ohms to 5338k ohms (0-93) between pin a -2 and pin a -3: appro x. ...

  • Page 304

    Oki data confidential 44158801th rev.2 304 / 9.2 component layout (1) print engine controller pcb (prf pcb) component side 9 1 12 1 q6 q3 d1 ic7 ic6 fm1 armored ic5 cp4 ic2 c13 r54 r56 c11 c12 c9 c10 c8 r41 r39 c18 r82 r81 c16 c17 c14 c15 r52 r53 r50 r51 r48 r49 r46 r47 r44 r45 r9 r86 c6 rm1 r23 r24...

  • Page 305

    Oki data confidential 44158801th rev.2 305 / solder side r593 c554 c546 q509 q510 c556 r550 r543 r539 c531 c530 r542 r541 r540 r528 r527 c514 c564 r616 r613 r615 r614 r513 c563 c561 c562 c504 c506 rm504 c519 c516 r526 r529 c540 c538 c539 r544 c532 r551 fet504 q506 q505 r558 r549 r582 r581 r592 r591 ...

  • Page 306

    Oki data confidential 44158801th rev.2 306 / (2) main controller (tbr pcb) component side k a p c61 dmmbs r49 c42 rm31 c57 c56 c50 c45 c44 c43 c41 c39 c38 c37 c36 c34 c33 c32 c31 c30 c29 c28 c27 c26 c25 c24 c23 c22 c21 c20 c19 c18 c17 c16 c15 c14 c13 c10 c35 c40 c49 c48 c47 c46 c55 c54 c53 c52 c51 r...

  • Page 307

    Oki data confidential 44158801th rev.2 307 / solder side c536 c530 c527 c525 c774 c765 c708 c713 c667 c697 c687 c764 c763 c762 c773 c743 c735 c734 c725 c717 c712 c711 c704 c694 rm573 c718 c753 c752 c744 c736 c701 c690 c686 c684 r661 r771 rr504 rrm504 rrm508 rr508 rr507 rr506 rr505 r769 ic506 dbf516 ...

  • Page 308

    Oki data confidential 44158801th rev.2 308 / (3) junction pcb (pry pcb) component side solder side fuser s1 c1 exit c2 lcr j1 cp1 dens rcr puif 8 1 4 1 24 1 5 1 4 1 3 1 bfuse bfucut.

  • Page 309

    Oki data confidential 44158801th rev.2 309 / (4) duplex print control pcb (v7y pcb) component side solder side j24 j25 j20 sns03 sns12 flash cp2 osc main1 j11 j8 j9 j3 j26 j2 j4 j12 j13 j17 j21 j18 j22 j19 j1 sns4 j23 j6 j7 j10 j28 j5 d3 d4 d5 j30 j35 j34 cp1 cl1 cl2 motor j16 j15 c1 c2 j33 j32 j31 ...

  • Page 310

    Oki data confidential 44158801th rev.2 310 / (5) second tray control pcb (v7y pcb) component side solder side j24 j25 j20 sns03 sns12 flash cp2 osc main1 j11 13 1 j8 j3 j26 j2 j4 j12 j13 j17 j21 j18 j19 j1 j6 j7 j10 j28 j5 j30 j35 j34 cp1 cl1 motor j16 j15 c1 c2 j33 j32 j31 j27 j29 d2 1 2 1 4 6 1 6 ...

  • Page 311

    Oki data confidential 44158801th rev.2 311 / (6)-1 control panel pcb (prp pcb) component side solder side (7) toner-low sensor pcb (prz pcb) s1 s6 d2 d1 s7 j2 s5 ic1 s8 sw4 sw3 s3 sw2 sw1 j13 s2 sw6 sw5 j8 j5 j6 j7 j4 s19 s20 j14 s24 j11 j15 cn cp1 s10 s11 1 9 r515 r514 r502 r501 r504 r505 r506 r510...

  • Page 312

    Oki data confidential 44158801th rev.2 312 / (8) inlet sensor pcb (rsf pcb) (9) color adjustment sensor pcb (prc pcb) (10) high-voltage power supply pcb (11) low-voltage power supply pcb wr in2 in 1 cn r1 r2 5 1 sn s c n c e a k cn4 cn2 cn5 cn3 cn1 tr-k tr-m tr-y tr-c to prn pcb power connector note...

  • Page 313

    44158801th rev.2 313 / 313 oki data confidential (12) id unit (13) transfer belt unit fuse contacts id unit id unit (for consumables) contacts toner-low sensor pcb (prz pcb) fuse transfer belt unit (for consumables) transfer belt unit driver junction pcb (pry pcb) contacts contacts fuse.