Palm SMS User Manual - page 21
Support and Troubleshooting
Page 17
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English-only real-time chat from web site at
http://www.palm.com/support
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Technical phone support: The Worldwide Customer Support card
included with this product lists phone numbers to call both inside
and outside the U.S.
Note:
Fees or charges may apply when seeking telephone
support for some products.
For third-party applications
For problems encountered with third-party applications, contact the
developer or publisher of the application. Thousands of third-party
add-on applications have been written for Palm OS
®
handhelds.
Unfortunately, we are not able to support such a large number of
third-party applications.
For the SMS application
For problems encountered with the SMS application, review the
following information:
Problem
Solution
I cannot connect to my
SMS center.
■
Confirm that you have the correct
phone driver installed. See “To
configure Phone Preferences for a
Macintosh computer:” earlier in
this guide for instructions on how
to view the current phone driver.
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You may need to enter the SMS
center telephone number in the
SMS Preferences Details dialog
box. To find this number, check
your mobile phone options screen
or your service provider’s web site.
See “Setting Preferences” earlier in
this guide for details.
I get an error that says
SMS can’t connect to my
phone or that SMS is not
supported.
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Make sure that you are using the
correct phone driver for your
mobile phone. Check the phone
manufacturer’s web site for a
driver that is compatible with Palm
OS software.