Palstar AT5K Owner's Manual - page 16
16 Service and Warranty
1-800-773- 7931 W W W .PALST AR.CO M
Limited Warranty
Palstar Inc. warrants products manu-
factured by it to be free from defects
in material and workmanship under
normal use and service for a period
of one (1) year from the date of
delivery to the first buyer (the
“Warranty Period”). Palstar Inc’s obli-
gation under this warranty is limited to
repair or replacement of the product;
at its option at the Palstar factory in
Piqua, OH.
Effective only when the product is
returned to the factory with all trans-
portation charges prepaid and exami-
nation of the product discloses in Pal-
star’s judgment, to have been defective
during the Warranty Period.
The Warranty Period shall not extend
beyond its original term with respect
to interim in-warranty repairs by Pal-
star. This Warranty Period shall not
apply to any product which has been
repaired or altered by anyone other
than Palstar without prior written
authorization. Warranty does not ex-
tend to any products which have been
subject to damage from improper in-
stallation, application or maintenance in
accordance with the operating specifi-
cation. Palstar neither assumes nor
authorizes any person to assume for it
any obligation or liability other than
herein stated.
Repair Policy
When sending in a product for service,
please include a note clearly describing
the problem, how you wish the item
returned and how you wish to pay for
the service. Our service rate is $30 per
hour (1/2 hr. minimum).
Return Policy
All returns must receive prior authori-
zation from Palstar. Returned items
must be received in original—AS
SHIPPED– condition including the
original box, manuals, accessories, and
copy of sales receipt. Returns must be
within 14 days of purchase. Returned
items are subject to a 25% restocking
fee. Shipping is not refundable.
NOTE:
Keep the packing your
AT5K was shipped in
case a return for repair
is necessary.
If you ship the tuner in
other than the original
packing, Palstar cannot
be responsible for ship-
ping damage, and you
will be charged $25 for
replacement packing
when we return it to
you.